How to get MAC code from Virgin Cable

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Tips & Experience from other Virgin Cable users

W.Knight(28/06/2008 14:50:10)
 Virgin would not help with a broadband problem because I am on a 'set top box', not modem. I Am switching to Sky !. Phone line was transferred to BT without problem (no MAC code needed) but there is a problem with the final bill.
reuben vernon(26/06/2008 08:39:11)
 After being told numerous times they couldnt give me a mac code , I've now been told it's on the side of the modem , I'm expecting this to be untrue , I'd be greatful if someone could advise. kind regards Rubes
aj(17/06/2008 13:36:14)
 virgin media on cable say they dont use mac key becouse there not on bt line
MacCode(04/05/2008 12:20:50)
 Andrew, You don't need mac code. Just sign-up with O2 directly.
andrew(04/05/2008 11:25:01)
 i want to switch to 02. im with virgin cable do i need to get the mac code from virgin..as virgin funs on cable not bt line. will i still need the mac code?? or can i just use my sisters bt mac code to switch fron 02? thanks
Kaeren(20/03/2008 00:00:04)
 Virgin must be the hardes company to contact! Hung on phone for a total of 3 hours over 4 days. Then were told we couldn't have the MAC code as there was less than 30 days to the end of the month [on 1st March] After pointing out their poor arithmetic, we still got no joy! Contacted Ombudsman, who said he was meeting with Virgin that afternoon, and next day, at last we got the MAC code, which we found they HAVE to give you on request, at any time. We have switched to BT, but not sure it was the best move ever!
Mr D. Erskine(10/03/2008 21:32:55)
 Speed from Virgin was never good. Got MAC code and moved to Sky now getting around 7.5M on 8M line! Just got letter from Debit collectors - Virgin want payment for broadband since move, No previous letter from Virgin. Unbelievable!!!!!!!
Keith Galbraith(05/03/2008 21:04:58)
 Option 4 for the number is a good tip. First woman I spoke to insisted that I be referred to an engineer to resolve slow speed problem but we got cut off. When I called back, I got someone else and they efficiently handled the MAC code request while noting that I had had line speed issues. The line speed has been a problem for a year and no engineer has fixed it. I'm fed up and off to a new provider.
MacCode(27/02/2008 20:10:10)
 Robert: We always recommend not cancelling the broadband but asking for a mac code and cancelling after the transition. If you cancel broadband first then you will need to wait before new provider can sign you up.
robert welsby(27/02/2008 19:50:24)
 i cancelled my virgin broadband,then asked for the mac code as soon as it was cut off but they would not give me the code saying i dont need it because i have cancelled,but the new provider told me it would be much faster if i had the mac code where virgin right or where they messing me about
Michael Stacey(26/02/2008 11:47:28)
 ex ntl virgin custoner - difficult to find number untill I found your site, then as ex ntl MAC's are not sored in the same place as other virgin codes, so transferred and held on line interminably and have still not got through!
MacCode(25/02/2008 18:30:04)
 When calling the number Option 4 should be used.
louise(19/03/2007 14:26:17)
 Attention NTL customers!
if you were originally an ntl customer call 08004798383 to get your mac code.
MacCode(11/03/2007 10:51:56)
Attention Virgin Cable or NTL customers
Virgin cannot provide you with MAC Code if you are cable customer. There is no migration process from Virgin Cable to another ISP. If you want to switch from Virgin Cable to another ISP then you need to cancel the Virgin and sign-up normally with another ISP.