How to get MAC code from Virgin ADSL

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Tips & Experience from other Virgin ADSL users

MIke Brooks(05/10/2008 15:45:55)
 Absolute nightmare spent 1 hour and 40 minutes phoning around to get this sorted out and still isn't resolved. According to ofcom the code starts L with 3 other letters a stream of numbers etc etc. This has not been provided to me and have been told that it will not be provided will be following this up with Ofcom. They would not log my complaint as the numpties said that they had provided it to me this was the ref number off the modem and did not start with the appropriate donminations! I'm gonna have a bit of a fight on my hands for this one. Sressed already! No help from multiple departments at virgin, manager would not speak to me and left me exceptionally angry and bitter.
Howard Thornton(01/10/2008 17:50:23)
 Virgin very unhelpful - I made four calls this morning. The first three left me hanging on their 0845 expensive number for a long time and never came back to me. The fourth time I got someone who told me there was a CEASE on my line and it would be dead tomorrow so I don't need a MAC code. Then I just phoned again and he gave me a lot of hassle and finally said he'd email it to my Virgin ADSL email address in five days, by which time that account will no longer exist.
David king(20/09/2008 22:49:10)
 I had no problem getting Virgin to promise to provide the MAC code, but they would only send to the virgin.net email account. The problem is I cannot get log into my account. Phoned them and they have told me they have fixed it and now on the fourth phone call and fourth try I still cannot get my to my virgin account. This therefore means I still dont have my mac code. So tomorrow will be a long day for me and a long day for them if it does not get fixed.
John Hetherington(17/09/2008 18:51:06)
 Contacting virgin by phone is a frustrating experience to say the least.We rang seven days ago and having experianced great difficulty eventually got through and requested our mac code, we were informed we would receive it within 5 working days; today is the fifth working day, having had a weekend in between. We have had no luck today trying to get through to virgin by phone, I have e-mailed virgin requesting information as to when will we receive the mac code number, as I type this feedback I can confirm virgin has not responded to our request.
Greg Foord(15/09/2008 14:10:49)
 I was told that I would get an email with my MAC code and did not receive it. I phoned up again and got through to someone tht gave me it over the phone. Somehow I feel as though I got out in the nick of time, oh and the ADSL service was utterly useless.
Alan Didlick(05/09/2008 12:20:03)
 Virgin Media had my request for a MAC code 19/07/08. I received this code 28 days later only after making threatening telecalls. After receiving it I now find as of today 05/sept/08 that the code I was given expired after 30 days and I had only two days to sign up to my new provider, which is impossible to do. so as of today I have had to request from Virgin a new code which god alone knows when I will receive it..Virgin should be brought to task over this issue as they seem to be a law unto themslves....
Hannah Lewis(21/08/2008 09:55:07)
 Very unhelpful and quite cheeky on the phone.Tried to put me off then said would email MAC code only although I don't have access to the virgin email service anymore.Said I would have to ring up again in 7 days!
Julian(12/08/2008 18:38:42)
 I am still waiting after two weeks !! All because I moved home since the 27/6/08 and not been able to use my broadband service. After several calls to Virgin Customer service I did not get any responce, feedback, explanation or apologoies. Had to fork out money using dial. And all I want is my MAC code so I can find a ISP who has a better service.
Mrs L Chapman(12/08/2008 10:36:37)
 Very pleasant and asked why changing but they could not compete with O2. Would have stayed with them if price was comparable.
Ian(02/08/2008 15:29:50)
 The guy at the other end was great. Didn't offer anything to keep me, just said I'd get my MAC code by e-mail within the next 5 days.
Steve(17/07/2008 14:21:48)
 I initially called Virgin to get a MAC code and was told they would email it to me in 5 days. After 3 days, I filled in an online form (from the Contact Us option in the Customer Zone) and was sent one within an hour.
Graham J(03/07/2008 09:11:13)
 I typed my phone number into the form on Virgin's site to get the number for the cancellation line. On ringing it I got a message telling me they now had one number for all their services and I got a menu asking me what I wanted to do. So what was the point of making me jump through a hoop to get a cancellation number that is nothing special? The agent asked me why I was leaving and I explained it was because they didn't seem to be that interested in ADSL customers, especially ones who didn't take their phone service, and I could now get eight times the speed for half the price (three years ago they were pretty competitive on speed and price, and more importantly they could provide a service which Tiscali and Tesco couldn't). Anyway apparently my MAC code (a tautology surely?) will be e-mailed to me and I don't need to do anything more to cancel if the code is used. I queried this as I have heard of Virgin.net continuing to bill if they haven't been specifically been asked to cancel, even though they no longer provide the service, but I was assured that if the code was used that was the end of it. We shall see...
Ben(17/06/2008 17:24:09)
 No problems- they asked why I wanted to move, so I told them mainly for the reasons of speed. They told me they'd process my MAC request order and I got confirmation of that by email within a couple of hours. The next day my migration code arrived in my inbox- not used it yet as I don't want to lose my email account for a couple of days yet- but plan to migrate over soon.
Richard Mingay(07/06/2008 12:40:38)
 a nightmare! until i found your site with the correct number. Trying various numbers was hopeless and after wrong advice, irrelevant questions, language barriers and no help, gave up, only to find your site. Glad to be leaving them after this. when a customer, had 8 years of no problems but they could not compete with new BT broadband Anywhere and Vision. Thanks
Simon Gillings(27/05/2008 16:56:59)
 Very helpful, polite and efficient. If it wasn't for the fact I have not got and don't really want a cable connection, I would have stayed with Virgin. Thank you for your efforts and service
Sheree Taylor(13/05/2008 17:34:05)
 I have now been waiting 5 days for my MAC code and it seems I will have to wait another two WHY?
Richard(07/05/2008 08:58:18)
 They offered me packages but wouldn`t match Tiscali!! They didn`t try.