How to get MAC code from Tiscali

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Tips & Experience from other Tiscali users

Melanie Gardner(02/10/2008 15:29:13)
 I have been with tiscali for about 2 years and they have been very helpful and supportive from the very start. When i telephoned to ask for the MAC code they where unhappy that i was leaving but gave me this code with no problem at all. I am delighted with this outcome and delighted with tiscali.
STEVE(18/09/2008 15:41:16)
 Having read the feedback regarding Tiscali, I was expecting the worst but I must say that when I phoned at the first attempt, I went through to an advisor called Mohammed within 2 mins of calling. He confirmed that they were not providing me with the phone line and he said that he would get a MAC code generated e-mailed, posted and sent by text to me within 48 hours. He was all very helpful and explained everything to me very clearly. The most surprising thing of all is that within 15 MINUTES, I had received a text message giving me the MAC code. SO if it works when the new provider uses it, all I can say is THANK YOU TISCALI. Perhaps they have taken notice of all the previous issues at last!!
Youngie(16/09/2008 21:22:28)
 Having read these comments last night I approched tiscali this morning with my request for 'MAC' code. Got straight through and the chap was very helpful. Got home from work and an email with the code was waiting for me. The only problem is he mentioned I'd lose my tiscali email accounts..is there a way of saving the address /redirecting mail etc??
Adam(13/09/2008 02:38:27)
 We'v been with tiscali for over 5 years... paying for 2mb (as thats all our line is capable of) but recently found we were only getting 512k. Rang Tiscali 5 times about it, although they seemed very helpful and polite each time they said it was sorted and to wait 10 days but nothing happened. Problem has been going on for months, each time being told a different excuse.... eg. BT engineer has been booked to upgrade the line.... your account doesn't match up with your number..... YOU DONT EXIST ON OUR SYSTEM..... ect. ect. Finally got sick of it... requested a MAC code... got it fine. Now to find a better supplier who offers low speed broadband with unlimited usage.... they seem in short supply.
Adam(13/09/2008 02:37:55)
 We'v been with tiscali for over 5 years... paying for 2mb (as thats all our line is capable of) but recently found we were only getting 512k. Rang Tiscali 5 times about it, although they seemed very helpful and polite each time they said it was sorted and to wait 10 days but nothing happened. Problem has been going on for months, each time being told a different excuse.... eg. BT engineer has been booked to upgrade the line.... your account doesn't match up with your number..... YOU DONT EXIST ON OUR SYSTEM..... ect. ect. Finally got sick of it... requested a MAC code... got it fine. Now to find a better supplier who offers low speed broadband with unlimited usage.... they seem in short supply.
Mary(10/09/2008 14:56:08)
 For me, getting the MAC code was fine and prompt - what happened after that is the problem: I was told by Tiscali cancellations department (on the phone) and also in the letter sent to me containing the MAC code, that once I used it and the switch to my new provider was complete, then my Tiscali service would be "automatically cancelled"... However I noticed 2 weeks later that my Tiscali email account was still active and rang Tiscali to check why... I was told my Tiscali broadband service was it still "active" and had not been cancelled. I'd used the MAC code and happily had my service activated by my new ISP... so how can this be? Tiscali are outrageous.
Mary(10/09/2008 14:28:55)
 For me, getting the MAC code was fine and prompt - what happened after that is the problem: I was told by Tiscali cancellations department (on the phone) and also in the letter sent to me containing the MAC code, that once I used it and the switch to my new provider was complete, then my Tiscali service would be "automatically cancelled"... However I noticed 2 weeks later that my Tiscali email account was still active and rang Tiscali to check why... I was told my Tiscali broadband service was it still "active" and had not been cancelled. I'd used the MAC code and happily had my service activated by my new ISP... so how can this be? Tiscali are outrageous.
Ian Tilbrook(06/09/2008 11:05:19)
 I requested the MAC code from Tiscali and all appeared to go well(apart from being cut off twice at the 5 minutes holding mark). Also ironic that their system was working 'very slowly' when I called. The Mac code arrived within an hour by text and e-mail and I advised Sky of my MAC code, only to be told that I had a wrong code, which did not match my phone number. I now have to wait until after the weekend to contact them again.
Nick(03/09/2008 18:50:28)
 After the most awful "broadband service" and "customer service via phone and email" i've ever experienced in my life, i finally decided enough was enough. i requested a MAC Code and obviously fearing the worst i am still in shock that it was the easiest thing ever! got to speak to someone english who said no probs and it was sent by text message ONE HOUR LATER! now i can't wait to finally escape this excuse for a "broadband provider" and join 02!
big slide(30/08/2008 08:53:49)
 they took 3 months to give me a mac code. I ended up sectioned under the mental health act, it was a nightmare oooooooooooooh.
neil churchward(11/08/2008 18:55:35)
 I am still trying to get my mac code from tiscali it has been 4 days now and 3 calls later I've was told my request has failed and will have to wait another 5days until u can get it and every time you ask why they would cut the call and the line would go dead over all a very poor service indeed and would recomend to know one and really needs looking in to by offcom so bewarned whom ever reads this never never consider tiscali as a phone or broardband provider thankyou neil
Neil Levick(09/08/2008 10:38:52)
 Requested on 24th July 2008 and still not received (9 August). Very off-hand response to any contact with tiscali (If you can get through)
Bart(04/08/2008 14:23:11)
 They did not want to give me my MAC code and offered me theirs broadband for "good price" AVOID TISCALI !!
Chitra(30/07/2008 17:24:34)
 Tiscali customer service is the worst I have ever seen. I had requested to cancel the TV package and upgrade the internet to 8MBPS and get a free line rental. But instead, they cancelled the package totally which included broadband and phone as well. They werent ready to do anythnig inspite of the fault on their side. Finally I am moving to another provider as the experience with Tiscali was terrible.
Mr Jie wang(29/07/2008 20:16:19)
 Dear Sir, Well, I applied Tiscali service since 12th June 2008, during the time I asked them to change the phone number, then they are asking me to wait for. then I am waiting until today I did not received any equitment for go through internet. therefore, I asked them to cancel it. but i met a lot of thing finally they agreed to cancle it for me that without pay any cancellation fee. While, the other thing is happen when i asked them my maccode they told me that you do not need it. only your supplier need it. well i contact with orange but they still said that tiscali has my mac code. then i called Tiscali again, the answer is they couldn't give me maccode coz i cancle it. well, the problem is that is not my fault, if you were me what should you do, still wait for your equitpment even no any notisfication or any news from them. i wrote and called for many many times but the answer is they donot want i leave. so could you do me a favour that tell me how can i get my maccode many thanks for your attention MR WANG
distraught(29/07/2008 09:02:15)
 spent 3 weeks without house phone costing us a fortune on the mobile calling India very broken English when asked for someone who could speak English kept getting cut off eventuallly got House phone back on and lost internet 4 weeks of them telling us that it was us and not them another 2 weeks to get Mac code (we were given the code after 3 days but it was the wrong one) then they would not switch connection to Bt as they were asked still getting charged even though we told them we had left and were not going to pay them any more We are now on BT it was not us it was the exchange Thank god we are rid of them but they are still sending us bills 6 months on never again.
David(26/07/2008 11:13:46)
 They promised within 5 days, 21 days later they still haven't provided the MAC code despite calling them to progress it. The entire service I have had from this supplier has been terrible, this final action just proves how poor they are. I wouldn't recommend them to anyone.
Martin(25/07/2008 18:12:43)
 Worst customer service I have ever experienced until today. First time I had spoken to somebody who spoke good English and I had my MAC code delivered within 15 minutes. Brilliant !
Ben(23/07/2008 15:33:37)
 Tiscali sorted it all within 3 minutes. Helpful and polite.
rhys(19/07/2008 17:55:34)
 Absoutel attrocious. They were very inconsiderate and were very dry. i know that no one wants anyone to leave their service but they should provide a better one. I don't recomment anyone using tiscali.
Michael Darwin(19/07/2008 12:21:30)
 Not possible to get code over weekend. Hope to have no problem as engineer agreed speeds of 1% of max speed is unacceptable. Often no faster than dial-up, even though I have had 5.4Mbps.
Peter L(18/07/2008 17:57:39)
 I just rang direct to 0845 0774488 and my request for MAC was dealt with very politely. The gentleman asked why I was leaving (I'm yet ANOTHER disastrous 'upgrade' from Homechoice, by the way) and that was that... Fingers crossed I get my code in two days or so.....
Jacqui(17/07/2008 14:38:08)
 Same as everyone else, avoid Tiscali at all costs!!! My broadband/tv service stopped working, they never fixed it (after one month!)so I decided easier to move to sky!!! maybe not. Got a mac (easily over the phone after being bounced between departments)and waited two weeks then called Sky as no broadband kit had arrived, they say mac is invalid and was an AOL mac Tiscali had given me! Contacted Tiscali who now say can't give another mac as my account cancelled, not only that they delayed the cancellation date by one week so I have to wait until their marker is off my line. I am praying it is removed by next week I want them off my line!!!!!!!!!! probably looking at 6 weeks without internet thanks to them. Have cancelled direct debits and hav in writing that I don't owe them money but I have a feeling this won't be the last bill I receive!
Stuart Aylett(15/07/2008 17:36:08)
 Absolute nightmare getting Tiscali to cough up my MAC code. It's been a MONTH. I've complaned to the ISPA, and intend to complain to Ofcom. They promised me the code would be with me (via email, post, and SMS to my mobile) within 5 days. At the time, I had no idea they were OBLIGED to supply one within that timeframe, so when it didn't arrive I wasn't too worried. But as the weeks passed I did a bit of research on the net and discovered that within 5 days is mandatory! That's when I started chasing them for it. I've emailed their complaints department - had absolutely no response. When I call their cancellations line, I can't understand what they're saying because of the language barrier. I can't wait to be out of the clutches of the evil Tiscali. I just hope they don't keep billing me like some of the people who have commented on here. I'm tempted to phone my bank and put a stop on the payments, so that I can just pay them what I owe AND NOT A PENNY MORE! Avoid Tiscali at all costs!
Heather Dickinson(14/07/2008 20:29:00)
 I have requested my mac code from tiscali, both in writing & on the phone, 6 weeks ago. I am STILL unable to start broadband with another ISP because BT say I need the mac code, tiscali say they will send it on, but never do.
graham(11/07/2008 06:44:59)
 MAC code requested from Tiscali and received on email within minutes. Completed online form with BE Broadband. Modem received from BE 9 days later and service connected following day. Total of 10 days. Whether problems lie ahead, ie Tiscali not cancelling my account and still debitting me, remains to be seen but as for the transfer it went as it should.
Katy(01/07/2008 08:58:43)
 Got my mac code when i asked for it, but still getting charged two months later! for services that am not getting! and it was a technical fault in the first place that caused me to switch in the first place! Dont use them!
robert mcgarrie(24/06/2008 11:53:48)
 Terrible, They will not provide me with a mac code and have been trying for up to 2 months now. Cannot talk to the right people just get moved on to different people. last time 3 weeks ago told i was priority,still waiting.Will not use or recommend them for anything even if it was free service again i will saw terrible.
ange(19/06/2008 13:51:27)
 after not been able to use the tiscali service now since i got it, had issues from the start as apprently there broadband is not compatible with my windows and they advised me to down grade my windows! yeah right. there broad band is slower than my data card!which i had to get get to use interent.i am still waiting for my mac code after 3 attempts, TISCALI are a terrible internet provider and have very bad customer service skills as well. cant wait to get mac code and change.
ALLAN(18/06/2008 20:33:59)
 well what can i say, after reading some of the comments on here i thought i would never migrate to another isp provider, but rang got through to tiscali stright away under 40 sec then gave me my mac code over the phone and also confirmed that i was not on a llc line. resault. now i can setup with sky
mick ashton(13/06/2008 20:56:05)
 hi firts of all i switched to tiscali just before they took over pipex and when i went to get my mac code because of the terrible speeds they said my account was still with pipex yet i was getting billed by tiscali and i had a tiscali email address???? ive been with them since november 08 im paying for tiscali max 8mb broadband coz thats what they told me my line was capable of but since ive been trying to switch all the other isp's only offer me 2mb so i called tiscali and asked them to do a line speed check and yes its 2mb so ive been paying over the odds for a service speed i cant even get (tiscali max 8mb unlimited £19.99) (2mb unlimited £6.99) so what do i do? can i get a refund for the difference over the last 8 months...........
Darren Snell(04/06/2008 12:21:40)
 The worst company I have ever dealt with. They are incompetant, inefficient and their customer services is useless (if you can understand them)costs a fortune to keep calling them with all the problems that THEY create. Can't wait to change.
Rick Nisbet(31/05/2008 14:41:52)
 No answer - No help on Saturday. On other days very difficult to understand the help from those with strong foreign accent. I want my MAC code as I have decided to leave Tiscali. Rick Nisbet
Howard Robinson(28/05/2008 16:47:27)
 This winge might sound odd on a site devoted to mac codes because I don't want one! But allow me to relate my tale... In April 07 I moved to Bulgaria and let my property in Liverpool. I have 2 lines into the property, so cancelling my broadband and phone on one line seemed sensible, leaving the tenant the option of activating the other line. (Which he never has, because he only uses a mobile) I advised Tiscali that I wanted to close my account and naively thought that that was the end of the story. They are still robbing me after 14 months !!! I have communicated with them by letter, email and phone on so many occasions that I have lost count. They do not send bills - usually it is a Notice of Suspension with threats to call in the bailiffs. Bear in mind that I am in Bulgaria and do not need anyone harrassing my tenant ! After contacting them, receiving assurances that if the bill is paid the account will be terminated I can relax for a few weeks until the next notification arrives and the whole cycle must be repeated. It is absolutely infuriating - I even have the sympathy of the debt collection agency they employ but Tiscali will not let me go!!!!! We have given our tenant notice to quit, intend to return to the UK in June and suppose we must then begin litigation to put a stop to this. Is anyone else in the Liverpool area experiencing this type of manipulation? Does anyone have any advice on any counter-action I can take without the expense of employing a lawyer?? ANY advice would be welcome.
Pamela(23/05/2008 18:20:24)
 I received MAC code alright with no problems. The woman tried to get me to stay by offering me a good deal but I had made up my mind. My only problem is that I am still being charged dispite moving to another provider. Not sure who is at fault though, Tiscali or the other provider? My internet connection is crap now so maybe I should have stayed with Tiscali after all.
Dominic(11/05/2008 12:12:58)
 Tiscali refuse to provide Mac code, saying they can't provide one, however checking with my new supplier ( o2 ) they can confirm that Tiscali have placed a tag on the line blocking me from migrating. Tiscali say because my account was never activated ( I cancelled it within 10 workings days of signing up )so they cannot provide a mac code, becuase their computer system won't let them. I cannot migrate away from Tiscali because of this or get another broadband service because of the actions of Tiscali.
dave(10/05/2008 21:12:26)
 my experience with getting my MAC code was a joke , took 2 weeks, may of even took longer if they had not had an e-mail from ofcom,he,he, they dont like ofcom involvement but like breeching the rules it seems, they feed you the bull sh*t about its bt's fault it takes so long, they try and tell you they have to write to them, bull they will be requesting it via a pc linked to bt wholesale and it dont take 24 hrs never mind their bull saying it takes days if other isp's can/do provide a mac within 3 days to the customer why cant tiscali, simple they dont want to ,and when you do eventually get the mac they say its invalid, more bull(in my case)as i had already used it, do not sign up with them
julie(10/05/2008 17:22:25)
 omg! tiscali are rubbish they took over my phone line without my permission! when i contacted bt they said they hadn't so i called tiscali again and they just kept saying they had my phone line, they kept trying to charge me 67 pounds, and well..... trying to get my mac code is hopeless i've called them 8 times and i have been waiting 5 months!!
Mike(01/05/2008 11:11:31)
 Here's some helpful advice; If you're having problems canceling with Tiscali, do what I did and email two of the companies executives; mary.turner@uk.tiscali.com and jody.haskayne@uk.tiscali.com I'm now having my complaint dealt with their 'High Level Complaints' department. You can call them direct here; (0) 207 087 2210
dave r(29/04/2008 10:56:39)
 ive had the tiscali nightmare, slow speeds,blocked ports ,p2p thrttling outside their so called peak hours and most of sat sun,they only will provide interleaved connection,useless for online games (too much lag)high ping times,and unstable,had cisas involved tiscali have agreed to my claim,(on the phone) sent rec del cancellation/mac code request letters over 2 weeks ago still no reply,they have breeched ofcom's 5 day timeframe, why are they able to trade,we do not have enough mesures in place to enforce the existing rules, and their should be more added to protect the customer from sharks like tiscali
d rice(29/04/2008 10:39:37)
 over 2 weeks since sending formal letter asking for it ofcom informed, tiscali blame bt???
A Nightmare(27/04/2008 11:09:43)
 Our broadband connection with BT went dead without warning. We were told Tiscali had their tag on the line, somehow without our knowledge/permission they cancelled our contract with BT. We have never been with Tiscali, we did not have a mac code as we never asked for our account to be moved. It took 3 weeks to get back on line and numerous phone calls to BT, Tiscali and Ofcom. Our investigations led to Supanet (our previous provider) who must buy connections from Tiscali. I would never trust Tiscali, Supanet (Internexus) or Eclipse.
Cora(25/04/2008 13:47:27)
 Just tried to get rid of Tiscali, only started to set them up two weeks ago, but now they want more money for the service. I have had to make 4 phone calls to different offices this afternoon to try and cancel the contract, but they are now being difficult about providing the MAC code. If you are looking for a broadband and call provider DO NOT TRY TISCALI - go to a sensible company - preferably one that employs people who actually speak good english! I don't know if I will ever get my Internet sorted - thanks Tiscali!
Susan Allen(21/04/2008 12:01:00)
 5 minute phone call the operator was very helpful and polite couldn't ask for more .Now I hope my mac number comes through my email and mobile within the promised three days only concern is why anyone should have to wait when an operator has the mac number in front of them?
Eddie(19/04/2008 00:56:43)
 After 6 weeks from asking for my mac code, I received it. Then after going to another provider, Tiscali are still trying to charge me for a service that I no longer have, and say that I have not asked to cancel my account. Even though I have it in writing from tiscali, that my account will be cancelled. How bad is that. 30 minutes on the phone to sort this out, with someone who is not even capable of simple tasks. Stay well clear of Tiscali. The most terrible service ever. Will never recommend.
Gareth Saunders(17/04/2008 19:56:33)
 I first asked for a Mac code on 3 Apr. I was promised 1 in 5 days. today is 17 Apr - I still have not had one despite 3 phone calls. Have read other comments so its OFCOM tomorrow !!!!
Laura(14/04/2008 15:01:57)
 I eventually got a MAC code after 3 attempts, but unfortunately when I gave it to Sky they said it was incorrect!!!!! Surprise, surprise. Must admit I've given up for the time being as I can't be without internet connection. They've got us over a barrel.
Steve Mercer(11/04/2008 13:44:53)
 I spent 15 minutes on hold but it was very quick after that. Tiscali obviously tried to tempt me to stay, as they all do, but it was easy to say a polite but firm 'No, thank you'. They explained the procedure very thoroughly and clearly and, all in all, this was a quick & painless escape. I think the key to success is to be prepared, stick to your guns, and remain polite and reasonable at all times.
Stuart S(08/04/2008 18:19:41)
 I haven't had broadband since mid-January and I haven't had an action out of them in all that time. I talked to a very sympathetic man last week, who said he would arrange my MAC code; he also suggested that I should have all charges rescinded because of the poor service I received. It's a week later and I'm no further forward, but I am about £20 poorer since they've cut off my phone and I now have to talk to them on my mobile. Watchdog here I come .............
Anon(05/04/2008 19:09:14)
 Asked for MAC code by letter and told it would take up to five days. Two hours later it was sent by text message.
Toby(04/04/2008 15:30:56)
 No it doesn't depend on how you approach them. They really are terrible, I could hardly get online during February and spent a fortune ringing them. Eventually I cancelled in the way they ask you to. I've now received a demand for this months payment, I migrated from them at the end of February. They even promised me compensation for a lack of connection, it didn't happen. Have a look at Tiscali's forum and see what people think of them.
Allan Jones(02/04/2008 14:45:55)
 Well I phoned 08450774488 (Select Option 1) 2 hours ago. I spoke to a Tiscali Rep & asked for a MAC Code he asked if I was leaving & I told him that I was "Window Shopping" at the moment & looking to see what deals were out there, he asked what I was paying & what speed I was getting, I told him & he said, "If you wanted to save some time, I could do you Up to 8 Meg unlimited for £9.99, think about it, in the meantime I'll get your code underway" I was on the phone less that 5 mins. I recieved my code via E/mail & text 1/2 hour ago. Pretty good service I'd say, Like anything it depends how you approach people.
Andy(31/03/2008 09:59:15)
 Tiscali are absolutely rubbish....just can't get my MAC code from them!!!!
Lesley(30/03/2008 20:34:12)
 Useless! No call centre at weekends! Can't get my code-which prevents me from ordering a BT online offer-as they need my MAC code. Tiscali broadband keeps cutting out when we use the phone! Hopeless!
Melissa(29/03/2008 13:19:19)
 I was a little concerned having read the comments here! However, the whole process was pain-free, got through to the cancellations dept. straight away and my MAC code was texted and e-mailed to me within 30 minutes.
chris(26/03/2008 19:04:03)
 avoid tiscali they refused today to give me my mac code after i spent hours getting through to them on the number they give you. They say im not the account holder despite me being the person paying them via direct debit for the last 2 years when the account was transferred to my name. previously it was in the name of my ex. I now find they will neiter replace the faulty modem nor give me the mac code. Ive cancelled the direct debit as im not entitled to the service as they claim im not the account holder, and will contact offcom in the morning re how to access the mac code. BEWARE !!!
shirlet mullan(25/03/2008 22:13:19)
 i have been trying to gea tag remove from my line before febuary the 25th i have spent at least 5 evenings solidbeing pushed fr om one deartment to another and srill the tag is on mu line i am at my wits end and u donot know what to do noe
Eva(25/03/2008 16:49:16)
 Absolutely Terrible... Pathetic Broadband Providers Shouldnt Be Allowed To Take Money Off People... IDIOTS
YL(21/03/2008 01:08:35)
 Rang twice for a MAC code. Dispite promises of sending it over the e mail and mobile, never received it. Keeps you hanging on the phone for ages. Really frustrated.
Tara Hopkinson(19/03/2008 13:36:12)
 Tiscali are terrible. I wasted so much money waiting for them to answer the phone and when they diid they werent helpful. I decided to go with Tiscali for my talk and Broadband, so notified them, i recieved a letter saying it would be 10 days till i went live. I notified BT who decided to charge me £70 to cancel, because of this i decided to stay with BT for talk and get broadband through SKY who i have my TV with. I notified Tiscali within the 14 day cooling off period who cancelled it immediately, i requested a MAC code to give to Sky but Tiscali told me there wouldnt be one as i hadnt even gone live with them, ie: i cancelled before anything was even sent to me. So.... i phoned up Sky and requested Broadband, guess what they asked... there seems to be a MAC code on your line and we need the code before we go any further.. Sooo i rang Tiscali and they said there isnt a MAC code blah blah blah and the TAG should be off the line within 7 days, does this sound right? Should there be a TAG on the line when i never had broadband in the first place? PLEASE HELP!!!
Rob(18/03/2008 13:11:58)
 so far so good. had a very pleasent 3vminute conversation and was told mac code would be with me within 5 days. By the looks of some other comments, perhaps my chances of actually getting it are slimmer than i thought???
Chris(17/03/2008 16:17:01)
 They are terrible. I have been without broadband for over 2 weeks and they refuse to give me a MAC code. I will be consulting ofcom.
jamie(15/03/2008 19:09:52)
 cant get mac code on the weekend
jalal(12/03/2008 16:15:35)
 NEVER NEVER AGAIN WITH TISCALI, THEY SHOULD NOT BE ALLOWES TO OPPERATE AS A BROADBAND PROVIDER. RUDE ON THE PHONE, THEY ONLY WANT U TO HEAR THEIRE STORY NOT YOURS. I HAVE LEFT THEME IN OCTOBER 2007 BUT THEY WERE STILL CHARGING ME, AND THIS IS MARCH 2008 ????!!!! I HOPE THIS FEED BACK WILL HELP OTHER USERS
Stan The Man(10/03/2008 13:23:10)
 so glad i am changing to BT as Tiscali Are terrible i tried to call to get my modem replaced this took an hour and i still got no modem! i called BT and Got my MAC code this took less time than trying to fix my damn modem with Tiscali. What a releif i am off to BT
Ivan(07/03/2008 15:04:22)
 Called cancel line 3 times and cut off 3 times. I will tell my new provided to inform them in writing and I will also do the same and cancel the direct debit. As long as you have written details and have these sent record delivery then they should not be able to charge you for their failure to stop billing you.
Nicola James(04/03/2008 23:31:04)
 They are horrendous, I have asked for my MAC code and they won't give me it they say someone will call you and they never do, I have been waiting over a month for my upgrade and nothing, and they will not release a Mac code for me, surely this is extortion as they are taking money for services they are not providing.
Ross RIchardson(04/03/2008 18:19:47)
 Absolute nightmare getting away from Tiscali. After three phone calls (each time spending close to 30 minutes on hold) I was eventually told that they didn't own the tags on the line so couldnt' give a MAC code. Which is tripe. After more toing and froing I eventually had to report the case to OFCOM who got things moving. Call OFCOM as soon as you have a problem, it seems the only way to get help!!
MacCode(02/03/2008 23:10:48)
 NIGEL: I think Talk Talk were wrong as they should have asked you for a mac code - it's the easiest way how to switch broadband. However, I don't know the specifics of your case.
NIGEL HEALY(02/03/2008 22:11:32)
 Hi i am due to switch to talk talk on wednesday this week,tiscali were excellent for giving mac code although talk talk said i didnt need mac, got my live date from talk talk and phoned tiscali who said they should have used mac and now i have to pay for tiscali until end of march instead of 6th march , whos fault is this? regards Nigel, please email back, thanks.
matt Nicholas(29/02/2008 18:57:34)
 They are useless. Dial-up speeds on a 8mb service and online support doesn't answer your questions. Can't wait to change - but can't get a MAC code over the weekend - so will have to wait until Monday. Can't come soon enough!
mark edwards(27/02/2008 17:36:26)
 Hopeless customer services.
Sebastian(25/02/2008 17:53:48)
 The worst provider in my experience to escape from! This is my 3rd attempt. They make it as hard as PHYSICALLY possible to get the Mac code or cancel. Last time I had a verbal confirmation that the Mac code would be sent, but never was. I don't hold out much hope apart from canceling the service and having to be without internet at home for 2 weeks. GRrrrrrrrr..