How to get MAC code from Tiscali

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Tips & Experience from other Tiscali users

Ann Cogs(02/03/2010 15:58:04)
 I've just phoned Tiscale/Talk Talk to ask for my MAC code and after reading all the stories I was a bit worried. I was connected within two minutes and spoke to a really pleasant person who could not match the price being offered. He put me straight through to the MAC dept who also couldn't have been nicer. No hard sales and off the phone about four minutes after starting the call. Fingers crossed the MAC code comes through as efficiently as the phone calls.
Alan Sparrow(20/02/2010 13:19:53)
 Despite the terrible stories by other people I did not have too much trouble in getting a MAC from Tiscali. Naturally, the person at Tiscali kept asking why I wanted to change and he was a little persistent. As I wouldn't give him any reason and just kept on repeating my request for a MAC he gave in in the end and I received the Mac by e-mail the next day and by snail mail the following day.
baz harding (18/02/2010 12:54:40)
 WHY IS TALK TALK ASKING ME TO GET A MAC CODE FROM TISCALI WHEN THEY OWN TISCALI. IF YOU TRY ANY LINK ON LINE FOR TISCALI YOU ARE AUTOMATICALLY DIRECTED TO TALK TALK "CONTACT US" HOW DO I GET MY MAC CODE FROM TISCALI, ANYONE HELP?
gethin davies-jones(11/02/2010 20:34:18)
 spoke to Layla at 20.20 on 11th Feb 2010. I felt threatened. Reckoned that unless technical issues were noted as "non resolvable" I would be charged £353. DO NOT DEAL WITH THIS COMPANY.
Helen Hepburn(10/02/2010 13:37:38)
 Not helpful. As Tiscali no longer exist as such who am I supposed to call for the MAC code and why am I paying for the phone call? Ofcom state it's my right to be given the MAC code but TalkTalk obviously don't agree. I have wasted hours on this and am now complaining to my MP. Will that help!? Helen
Gillian G Campbell(01/02/2010 10:45:51)
 1/02/10 Like other comments have been trying to cancel tiscali and get Mac code for days now and as I work have not got a lot of spare time to spend waiting on a phone line to be cut off. The time is running out for my order with new provider.My tiscali broadband is absolutely horrendous and trying to get hold of them is even worse. Please please help Gillian
Clive Tomkinson(30/01/2010 16:51:42)
 I have rung the number advised, had no answer but was requested to leave a message and they would get back to me, I have not heard from them and have now resorted to sending a recorded letter to head office, maybe I may get an answer now!
Aidan McCarthy(28/01/2010 21:43:10)
 I have been through the same torture. Been trying for 5 days and god knows how many calls to get a MAC code. It seems as though they have now come up with a new tactic. They are telling me that my line when i came from BT was changed to MPF and therefore I can not have a MAC code. I have complained and threatened them with OFCOM, (who from research seem to be a bit toothless anyway). This did however get me a call from them. I was then told the same thing again. I then complained again via e-mail(as ears bleeding from constanly being on hold.) I recieved another call and another e-mail telling me again that I could not have a MAC code. Can someone please help???
Gary Sawyer(24/01/2010 14:35:42)
 waited 5 times over 30- mins to get through eventually got through only to be cut off, worked out it had cost me over £10 in call charges, terrible service
w.raith(23/01/2010 12:42:43)
 in a word , rubbish . on the phone for hours , then the phone just gets cut for no reason then you start all over again , and that music in the background again and again and again , want to make you smash the phone :-). any more and ill just simply not bother and cancel . thats if i can get trough to do that :-)
Steve(22/01/2010 15:33:38)
 Spent approx 55mins on hold on the phone to the cancellation department (definately wasn't going to give up easily - must be a long queue of tiscali/talk-talk customers leaving) even though the automated talking lady said i my call would be answered in 6mins. (kinda got used to the tune they were playing and still humming it now). After getting through (to a talk talk operator) asked for my MAC code and when giving my details to them for some reason they couldnt find me so again was put on hold - then when they returned a few minutes later, they seemed to have them. (Guess they were seeing if i would hang up probably). The operator then told me my MAC code had been generated and i would recieve it within 5 days by text, email and by post. After this thought great which then they went into sales mode trying to sell me 8Mb broadband for £14.99 (sky are doing 20Mb unlimited for £15) Dont have to be a genius to work out to say No to that. After which they imideately just said bye and hung up on me. Lets see what happens within the next 5days.
jason t(22/01/2010 13:08:22)
 painful experience. endless waits on phone to speak to someone then misinformation. waiting at present on phone as usual. been given duff info twice. first time no mac needed to migrate to bt business due to poor quality broadband on tiscali residental. second time- told me they can't issue mac code if line rental is with tiscali also. so must transfer line rental to bt first then request again. bt now saying tiscali refusing to release line rental. possibly cos i pay montly direct debit-in arrears-so stalling tactics just about to take pair of scissors to the line and then call bt out for new line and number. worth waiting 7 days without a service.
colin doyle(20/01/2010 08:52:50)
 on hold for 45 mins then asked why i was being rude....earlier in the day i was on hold for 15 mins then told the service was down and i had to ring back later.....got it though...
Jason(19/01/2010 14:39:41)
 Horrible company... Got Mac Code in Jan 2007 and they continued to charge me for months after switching.. blaming it on BT etc. took 3 attempts to get MAC code. AVOID thisdisgraceful ISP
R.G. Lapham(19/01/2010 09:21:36)
 It is almost impossible to obtain my mac code by phone as you suggest, due to the long queu of customers. Can you suggest any other method to contact them?
James Edwards(16/01/2010 17:13:49)
 Just taken Eddy's advice and requested my MAC code online. Awaiting reply, customer service on the phone was however, very poor!
zahid(13/01/2010 21:01:38)
 rang tiscali regarding MAC CODE i was on hold for 40 mins then some answered slam the phone, very poor service
Don Philips(12/01/2010 12:18:39)
 Im on a £30.00 phone .tv.broadband package and just had my 1st bill mfrom talk talk since the take over £73.00!!!! they insist i been calling my own mobile 25 times in a day < rang to sort it out took me an hour to get a reply then 3 times i was cut off. Also this so called HD from tiscali is a joke a harry potter film at xmas and thats it and then they wanted to charge £5.00 for it, i hardly call this this good HD content. A VERY IMPORTANT MESSAGE TO ANYONE LEAVING LIKE ME>> I was told 30 day notice and told them that as my contract was with tiscali and they now officially dont exist they have no legal right to try and hold me on 30 day notice!! they then replied ok your mac code will be with you in 24 hrs to 3 days( result) The customer service is crap, tiscali got a slating for its customer services but i have never had a problem before the take over. So im getting out while i can, Sky is costing me £15.00 extra a month but at least ill have 22 HD channels and someone on the end of the phone when i call, prior to tiscali we was with sky for 7 years and were now returning to em. On another note i read talk talk are ringing customers telling them there contact has expired and are trying to charhe line rental (how poor is that)TALK TALK may sound the cheaper option but in reality with the added cost of line rental brings it close to Skys £45.00 a month im sure the prices from talk talk will sneek up in the next 12 months once they have secured as many tiscali customers as possible. If you are thinking of leaving talk talk and there onabout a new contract consider this: By doing nothing within the 1st month of talk talk taking over you could well be agreeing to enter into a new contract? if that is the case then you have a cooling off period as well like any new contract? so based on my total assumption ive informed them today 12.01.2010 as that is with 14 days of talk talk taking tiscali over officially, and maybe thats why they didnt hold me to the 30day notice ? see my point. Hope this helps................
Rowland T Rees(11/01/2010 17:56:36)
 I was kept waiting for someone to answer me for 14 minute - even though the automated service said it would be answered in 4 minutes. Once answered by 'Chaz' I was subjected to 12 minutes of presure sales talk including an offer of 4 free months to wait with Tiscali/Talk Talk before eventualy he understood the meaning of NO and gave in to giving me my MAC code. He then said I should have it with five days, by email, text and snail mail. I asked why so long and why he could not give it to me now...to which he replied,,,'thats life' I was amazed at his attudude. There you are..I'll soon be with a better company. Rowland T Rees
Dave(09/01/2010 13:42:15)
 Just tried to get a MAC code - had to hold for 18 minutes, and then after the constant piano playing and reminders a team member would be with me shortly, there was a click, and then a ringing tone, followed by being cut off... call me cynical, but almost as if they didn't want to give me a MAC code!?!?!
isobel allan(07/01/2010 12:19:22)
 ihave tryed to get through to tiscali for an hour finally did said they would send mac code through email+mail will be waiting by the sound of things they said i would get charged an extra months bill but have just payed for this bill so they transferred me to billing +hence got cut off stressed.
Richard(04/01/2010 15:29:29)
 Well after spending over 10 minutes listening to robot women; on hold and being explained all the info when requresting a MAC code the guy at the other end said the letter would arrive in five working days. here hoping!
andy(17/12/2009 12:05:29)
 Tiscali are great,i shall miss the free line rental. Talk talk are scamming tiscali customers by ringing them and saying from jan 2010,there contracts are to expire with tiscali,hence no more free line rental. Its a scam and a disgrace by talk talk sales,ofcom and oft already looking into this. mr dunsford is a disgrace talk talk =talkless!!!
Jane Meadowcroft(14/12/2009 12:04:21)
 Tiscali are putting up my monthly fee unless I subscribe to their phone calls too.Not acceptable so decided to change.I have been trying to get a MAC code ever since I got the letter. Have been passed on through 3 different numbers (all very polite but not able to help me if Ive had "the letter" )and am only able to leave my name and number for a call back. Theres none after 4 days. Am LIVID
Richard Martin(06/12/2009 23:11:27)
 I asked for my MAC code from Tiscali but the sound on the automated line was very poor and I heard it wrong I am trying to get itt sent by e.mail to me
Jen(01/12/2009 20:00:01)
 OMG got thru after holding on for 20 mins on 0845 number and then when he realised he wouldn't get round me he just hung up!! can't believe it - dreadful customer service - worst ever
James Tagg(01/12/2009 14:49:51)
 I have ben trying to transfer my broadband from Tiscali to BE. Got a MAC code from Tiscali and provided this to BE. BE contacted me to let me know the MAC code was rejected by BT due to an outstanding cancellation order on the account. Spoke to Tiscali who confirmed that there was no such cancellation order on the account. Continued trying to get the account switched from Tiscali to no avail. A few days passed and BE suggested I obtain a new MAC code from Tiscali. Spoke to Tiscali to get this and found out I couldn't be provided with a MAC code as they had cancelled my account without my permission. I have wasted 2 weeks chasing around to sort this out. I am now going to be without internet for a couple of weeks whilst BE set my new account up. Tiscali are absolutely useless.
Heather Malcolm(01/12/2009 13:50:01)
 I got a mac code from tiscalli, gave it to my new broadband provider, 3 time they tried to set me up and the mac code was invalid, i spoke with tiscali and they said yeah the mac code is correct, but have had to give me a new code. Hopefully it works this time but not holding my breathe.
Rachel English(21/11/2009 16:47:30)
 Hi ive been trying to get my mac code i phone tiscali i ask for my mac code they ask me for my details then put me then put me on hold then they hang up on me ive phoned and phoned been on hold cost me loads on calls and still get no where can somebody please help me? thanx
Glen(13/11/2009 12:28:08)
 Switched no problem (apart from Orange not sending me the new router in time or letting me know my account settings - my heart sank when I rang the technical centre and reached overseas - exactly why I'd left Tiscali - and just the same, nice people but duff advice. Eventually got my details from someone in the UK and set my own router up. Tiscali rang and left my MAC number on my answering machine, and sent it by letter - so I could not fault them for that (a few years ago I'd tried and waited weeks and had to keep reminding them, so thats improved no end). In all I had loss of service for under 24 hours. - but this was more about orange not letting me have my new account details first than anything on tiscali's part.
Anon(12/11/2009 19:15:44)
 If you are on an exlusive tiscali service, ie they provide the phoneline and broadband they use there own kit which doesn't use mac codes it is called 'mpf' so basically if u need to transfer to another provider they pretty much have to send an engineer to the exchange to physically switch you're wires over to the new service, rarely in some cases you will have to pay the £120 connection fee as stated on maccode but 9/10 times they will waver this fee.
Glen(04/11/2009 11:41:24)
 Day three and still waiting to get my MAC from Tiscali. Got the usual "help" desk overseas - they are always polite but have never in all the years I've been with tiscali have they ever sorted a problem for me - (from day 1 when they swore blind I was connected to broadband & I wasn't - took 7 calls for them to eventauly get BT to come out who confirmed they had not connected me just as I'd been saying all along! - any problems since have been just as hard work - in fact most I've given up on after 5 or more calls - such as the web space I've never been able to access or the odd fact they have 2 accounts for me and so on....). not hopeful as the guy read out the wrong email address for me, but when I corrected him he seemed not to be listening, so I also submitted the request online as in the advice above... only 2 days to go to the 5 day rule and nothing heard yet. They asked why I want to leave - the answer is this sort of thing is EXACTLY why, & is what passes for normal in my dealings with Tiscali - he also said they'd "capped" my broadband at 0.4 mbps - and would take that cap off if I'd stay- despite me having been paying them for *maximum* available speed for all these years! Aaagh!
richard blomley(02/11/2009 17:29:08)
 Tiscali were very abrupt once i'd told them i was moving to Sky. They claimed that sky wouldn't need my MAC number and that i'd have to ring tiscali back soon to request other (unspecified) information. They seemed to suggest my telephone line had already been ported over to sky from BT, een though i only put the order in yesterday - whatever difference that makes. Awaiting the code to come through now before ringing Sky again
Eddy(24/10/2009 18:59:57)
 Further to my post below... it seems the MAC code was actually valid, it's all gone through fine and they now have an activation date from O2 :D So I'd recommend using the page linked to below for requesting a MAC code from Tiscali, and if your new ISP says it seems to be invalid, tell them to try it anyway... with O2 at least, if you keep entering the same code after it says it's invalid, after the third attempt it lets you continue and submit that code anyway... and in this case at least, it turns out it wasn't really invalid at all (I did copy and paste directly from Tiscali's email to make sure it was correct though).
Eddy(23/10/2009 14:54:01)
 For those people who are at work during the times the Tiscali cancellations phone line is open... I'm helping a friend migrate away from Tiscali and they're at work all day so couldn't phone, but after a lot of searching, I found that there is actually a web-based form you can use to request a MAC code: http://uk-tiscali.custhelp.com/cgi-bin/uk_tiscali.cfg/php/enduser/ask.php Select Product: Broadband and Request Type: MAC Request, and we also gave a brief explaination of why we wanted to leave (very slow speeds, plus we seem to be stuck on the old style 2mbit ADSL, and apparently Tiscali can't even upgrade us to the usual up to 8mbit at the moment, but if they could then it would be another 18 month contract). You have to enter more details on the next page to create an account as this seems to be a seperate system from Tiscali's main accounts system, but it does work... we did this at 9:30pm last night, and actually received the MAC code by email at 1:16am this morning! So just 4 hours later, even though it was the middle of the night! The only problem now is that after entering the MAC code into our new O2 Broadband account, it said the code seemed to be invalid, which seems to be something many people are experiencing with MAC codes from Tiscali and a couple of other ISPs... it did let us continue anyway with the code though, so now we're just waiting to see whether it is really valid or not.
jason(04/10/2009 10:08:34)
 Tiscali was absolutely fantastic,i spoke to a member of staff by the name of aziz mohamed and he provided me with the perfect service sorted all my problems and my maccode was sent out with in 20 mins.
david lucas(30/09/2009 15:15:46)
 i have been trying for over 2 months to get my MACcode i have even had TISCALIoffer me £10 for the delay in sending it prehaps this is a record but i cant stay on the phone or my pc every day
Alan Campbell(26/09/2009 11:59:36)
 Just to say I had no problems other than a five minute wait to speak to someone but at least it kept updating me with time progess. A nin minute call in total followed by an e-mail and text message within another 6 minutes - well done Tiscal - lets hope everything else goes as well
Beefstu(25/09/2009 16:53:03)
 After eventually convincing them that the account was mine, on my phoneline coming from my bank account, as it had somehow been set up in someone elses (Who we have nerver heard of!) name, managed to get the mac code. they then told me not to cancel my direct debit as they will debit me the part of the month which i had used the following month. Having checked my account, ive realised that three months later they are still taking the money! Now trying to get it back. Thank god we've moved to o2!
David Hill(14/09/2009 16:46:12)
 Dont ever go with tiscali as i just spent half the afternoon trying to resolve my problems after a year of constant problems and poor speeds under 2 meg when am only 0.5 mile away from the exchange and having an iplate broadband accelerator aswell as unstable downloading i,e stopping downloading half way through and being told alot of lies and contradicting facts of the matter.Then i decided i want my mac code so i can move to sky and was on the phone for 2 hours before i hung up on trying to get through (08450774488) do not phone this number,phone there customer care one 10 minutes.I refuse to pay for that call at the local rate may i add and there going to look into it only after i told them i would cancel my direct debit and they would get no money from me and lets wait and see if they do but am playing it safe and canceling it so they cant just whip the money out my account and then fob me of we sum other rubbish.
h.nelson(09/09/2009 16:54:17)
 tiscali says that i am on m.p s line can you please tell me what this means? thanks all the best nelco
Ian L(08/09/2009 10:19:02)
 Requested MAC code from Tiscali at 9.15am and received it by both text and email at 10.07am. No problems at all. No sales pitch. Excellent service.
Ross(26/08/2009 21:02:03)
 I Requested a mac code from Tiscali and within five hours I got it, fantastic service especially considering it's supposed to take around five days.
John(21/08/2009 09:15:32)
 Tiscali Tossers, two weeks rang three times, all you get are excuses, then I rang and told them I would cancel my direct debit, and they would not get paid, plus reoprt them to ofcom. got mac code by text same day, threats do work so do not put up with there crap delay tactics, just to try and get more money of you.
Jim D(19/08/2009 14:44:59)
 Blimey - rang Tiscali and within ten minutes had my mac code by text - lets hope it works! Quite good customer service really but as others have suggested they did ask why and offer to upgrade me. I am also being sent the code in the post. Going to try and get a deal from Sky now.
claire(19/08/2009 10:07:21)
 really excellent service! I was impressed. Rang at about 9.30am to request code. explained that i was moving to orange as they were offering it for free with my mobile- she did try to encourage me to stay with them but obviously couldnt beat what i had been offered by orange. The Mac code was then texted to me about 20 minutes later. Easy!
JP(15/08/2009 11:59:04)
 How is anybody supposed to get time between 9am and 6pm Monday to Friday when working full time! One would have thought that Tiscali, being the size they are, would employ weekend staff to deal with customer enquiries. VERY POOR.
Andrew(14/08/2009 19:07:34)
 Getting the MAC code was OK, look a few hours to come through by SMS, next day by telephone and following day by letter. The email I was promised with it in never arrived though. My advice would be don't rely on one method of communication. Interestingly what I have noticed since it arrived is the level of spam on my old tiscali email account has gone up dramatically. Either tiscali has switched off the spam filtering on my account for my last week or their own MAC code system has sold my email address to every botnet on the planet...
Andrew(14/08/2009 19:07:22)
 Getting the MAC code was OK, look a few hours to come through by SMS, next day by telephone and following day by letter. The email I was promised with it in never arrived though. My advice would be don't rely on one method of communication. Interestingly what I have noticed since it arrived is the level of spam on my old tiscali email account has gone up dramatically. Either tiscali has switched off the spam filtering on my account for my last week or their own MAC code system has sold my email address to every botnet on the planet...
meeker(13/08/2009 15:18:01)
 I called today to cancel after a trouble free 2 years with Tiscali (I seem to be in the minority if reading comments about Tiscali are to be beleived). I am moving to BT as going wireless and the homehub seems the best way to go...I hope. Anyway my first call got me thru immediatley and the guy tried to sell me a reduced tariff at £12 month and unlimited which was very tempting but I said no and...I got cut off. On my second attempt I got straight back thru and a very nice chap gave me a soft-sell on the packages they offer which irefused and I got my MAC order placed which I shall awaitin up to 5 days time...
CJ(10/08/2009 17:38:21)
 Well, I've had an horrendous Sunday morning speaking to BT. They had my wrong date of birth, a favourtie name that I'd not even set.... and so it goes on. Anyway, in sheer frustration I chose to cancel my account (b/band and phone line) - 14 days notice, fine. Signed up with sky and they learn about the MAC code. Spoke to BT cancellations - "oh, we can't provide that as theres a stop on your service". So I can't get a MAC code. Then went through all the comments on here. Well, lets try another BT department. Not sure where I ended up as I was transferred. They asked why I was leaving, explained the problems, in less than 2mins I was being quoted a MAC code - even though there was a stop on my account. No idea if this code with work but fingers and toes crossed. Good luck to everyone else.
Chris Rose(07/08/2009 15:51:21)
 Surprisingly simple, Simply called 0845 077 4488 and press 1 for broadband and then 1 again for cancellations. 1st attempt took around 4 minutes to get through and then got an engaged tone. 2nd attempt Took around 5 minutes (on Friday afternoon) for somebody to answer the phone. I told the operator I was moving to Sky. He tried to sell me 8Mb for the equivalent of £5/month with unlimited download usage which is only available to current customers. I told operator I wasn't interested and after reading me the cancellation terms and conditions I was asked for my current email address and mobile phone number so that I could receive the MAC code. I received MAC Code via SMS message while I was on the phone, and received the email minutes later. I have to use it before the 6th September (within 30 days) or it will expire. I will try to use the MAC code over the weekend to join up with Sky.
karen(06/08/2009 11:53:57)
 I'm about to move into a property which had previously had tiscali broadband. Not fully sure if I need a mac code but tried to ring them for one.....as I'm not the account holder they wont deal with me. But there isn't an account at that address/number any more.
Helen(21/07/2009 15:24:04)
 Tiscali are terrible. 8 phones calls later, between tiscali, orange & BT, still no mac code; cant tfr to orange without going bt first??!. cant i tfr without mac code as still is doing my head in!!?? orange need mac code, tiscali say no as line rental with them; need to release line then go to bt first, then orange can take line over?!, bt say never been asked before, tiscali must legally provide mac code! i going round & round in circles & getting nowhere.....please please help!!!! thx
malcolm o'connor(21/07/2009 12:15:13)
 phoned tiscali for mac code they were very polite and processed my request efficiently
Mike Edwards(16/07/2009 21:18:29)
 I asked Tiscali over two months ago in writing for my MAC Code to switch to BT and I am still waiting!!!
Ben C(29/06/2009 16:14:17)
 Getting my MAC code from Tiscali was an absolute nightmare. I chased them for my MAC after the first time of requesting - and they denied ever having received the request. Despite me being able to provide a ref no for the call and an employee name (its sad when you have to ask for this level of info every time you call). As you can guess, I went ballistic and after more ranting it was finally provided the next day together with £10 credit to cover call charges. Been with a new ISP for 3 months now and Tiscali are chasing me for -£3.12 (yes, thats a minus sign) and threatening debt recovery. Idiots.
Averil Blount(18/06/2009 19:49:25)
 I requested a MAC code from Tiscali on 06.05.09 & they told me because of the LLU system at my local exchange I didn't need a MAC, just to ring cancellations & cancel broadband & within 15 days I would be able to go to another ISP. Oh no I couldn't they failed to tell me I had to register 1st with another ISP before I cancelled, after 15 days my line went dead & I have lost a phone number I have had for 37 years & have had to pay £112.50 for another line from BT, I am livid. Tiscali says it will not reimburse the money as far as they are concerned they did the right thing, but I believe I was misinformed. Is it illegal not to provide a MAC code?
Daniel J(17/06/2009 19:31:22)
 They refused to give me my MAC code, they told me they would have to keep my account active (so I'd have to keep on paying) until I actually switched to another provider. That was the only way they could give me my code. What a load of rubbish!
Matt(27/05/2009 10:05:50)
 Tiscali are overcharging me with an amount that I shouldnt be paying for.I get 1mb broadband and more usually half a meg.I have seen BT been used at friends and it seems to be working very well
anon(23/05/2009 13:52:14)
 i was very happy with Tiscali up to a month ago when my DSL broadband went from an average of 200kB/s to around 10kB/s. my tiscali 2MB line is currently so slow, that YouTube pages aren't even loading, let alone streaming video. i've phoned them 3 three times in the last 2 weeks and nothing has been done. so i have just phoned now to get my MAC code, and they tell me that they are closed for the Bank Holiday and to phone back later. so i have to put up with Dial Up speeds, with no way to do anything about it for three days. Tiscali and i are through.
Andy Johnson(18/05/2009 10:51:16)
 Rang Tiscali, Found out not on LLU requested MAC Code, Received within 5 Mins, signed up with BE, all completed within 10 Mins Cant complain about anything and could not have been easier
Jono(14/05/2009 16:48:32)
 Totally amazed the best Tiscali service I have ever received, strange when I'm leaving this company.............. MAC code thru in minutes and its the correct one...Thank you and goodbye Tiscali.
Anne(30/04/2009 10:27:31)
 Have had the same DNS error with Tiscali three times now, my site is currentluy down and it is costing mer a fortune, They refuse to accept that it is THEIR DNS error, that everyone outside of Tiscali can view certain websites sat on a UK server BUT anyone with Tiscali can't. The pass me from pillar to post and now i have phopned up twice for a MAC and this time they are having technical issues. I hate them with a vengence, they have wasted hours of my time and being kept on the phone being passed from one idiot to another for over an hour to have nothing logged by way of a complaint or a fault is not acceptible - they do this every time and all they say is " This isn't a Tiscali fault" They must have a bit of paper with that phrase written on it. It is appaling that an ISP can't even update its DNS. I am told that they are being taken over by Carphone Warehouse. I am happy to go back to BT and pay through the nose because at least if i have an Issue I get proper customer service from someone in the UK who isn't programmed with Tiscali shoite. Can you tell I am furious???
Martin Stevenson(25/04/2009 22:14:02)
 Getting my MAC code from Tiscali was one of the best customer services I have ever received, the person who took my call gave me all the information and advice that I needed on changing from Tiscali to another service provider. My MAC code was texted to my mobile phone and emailed to me within a couple of hours, and a letter containing my MAC code was also delivered to my house within the required five days. Honestly I don`t work for Tiscali, it`s just that in these days of poor customer services I felt that I had to write a note of praise, although Tiscali`s internet service has been utter rubbish for the past year getting a MAC code was very good service.
Keith(24/04/2009 09:00:59)
 Even after geting MAC code Tiscali group still billed me for services NOT provided. Leaving Tiscali, Pipex etc then Cancel your Standing Order ASAP - better to get them to chase you for a few quid rather than you trying to get £ back from a potential bankrupt ISP.
Mark(21/04/2009 17:12:07)
 Requested mac code today at 15:35, received email containing code at 16:35. No problem with Tiscali who were very helpful and sorry to hear that I intended to migrate because of the uncertainty surrounding their future.
jg ely(21/04/2009 14:19:09)
 Just called Tiscali - through to customer services - on hold for 5 minutes - requested MAC code. All pretty straight forward, they try to do deals but just firm and said MAC code - then they ask the deal I got - told them they must know all the deals!! MAC code please!! Told I would get in in 1-2 days via email and then post - SO LETS WAIT!
sandra(20/04/2009 16:49:53)
 I have been waiting for my mac code for 11 days now after being told it would come to me bt tex within 5days, I am having a package from sky but unable to complete. there are a lot of letters ofcomp0laint on here, but nothing to advise what to do about it?, when trying to get through by phone options keep returning to start, has cost me a fortune so far on trying. please someone help!
Michael(19/04/2009 10:30:20)
 Quite right, can't even get through on this number to Tiscali. Guess I'll have to send them an email - if the connection works that is!!
Noel Sheehan(18/04/2009 10:21:42)
 service on the number 0845 077 4488 was not available on weekends
Derek(14/04/2009 08:18:29)
 Just starting on the Tiscali MAC Code game. Tried to use the on-line form, should have known better I suppose. I filled in the first page and then got taken to a "create account" page and could get no further. Did not try actually creating a new account, I have more than one already.
louise(01/04/2009 18:21:58)
 Tiscali are disgraceful, after finding out my 'free' line rental wasn't free and them taking forever in the provisions team to decide if they'll refund me, i decided to go elsewhere. Rang tiscali who first of all said they won't give me mac code cause i need to change line rental first. So tried changing line rental & broadband to post office who say that they charge £130 to accept line. This is cause Tiscali take line off network and post office would have to give me a new line. On of the few places I can change to for free is BT who I left cause they gave me hassle before tiscali. Found out that if tiscali won't hand over my mac code, that's illegal and I can report them to someone like ofcom!
Carl Harrison(25/03/2009 09:46:32)
 been calling pipex for past 5 working days, got through fine to customer services but every time i have called they say their systems are down and cannot issue a mac code at this time please try again in the morning. :(
John London(23/03/2009 12:49:00)
 I was prepared not to take any crap of these people when calling. I was cut off twice before getting through the third time. I asked for the mac key to be emailed and text to me. They asked why and I said that I wasn't happy with the service - and didn't dwell too much, as I definately wanted to change. Also took a name and ref of the person and was very polite but firm. All MAC details email and text in less than 2 minutes. Why is it so hit and miss with customer service? J
Jim(16/03/2009 16:17:02)
 I'm pleased to say that Tiscali gave me no trouble at all; the MAC arrived via text within half an hour, the email was sent a few minutes later. I've had issues with them before (they suggested I re-format my hard drive to solve a simple IE settings issue...). No such problems this time, though.
Noel(16/03/2009 10:50:44)
 I phoned last Friday to get a Mac code, they asked for my mobile number to text me, and I've recieved nothing. I aslo asked for a new disc as my computer crashed and I've installed a new computer and i've not recieved that either.
Mark(16/03/2009 09:27:34)
 Oh dear this doesn't look too promising, I'm with Tiscali and indeed on there LLU platform. So looks like I may have to pay through the nose to get rid of them and go with someone else?. Are all LLU providers like this?.
Oliver Dearden(13/03/2009 15:24:36)
 Finally switched away from Tiscali. Been trying to get mac code since January 16th (March 13th now) This is definately their policy.
Ouija(10/03/2009 16:01:48)
 Awfull service. They broadband before offering the mac code. Now they have to post it to us.
Tina Matthews(04/03/2009 09:45:40)
 Calling Tiscalli's business line 0845 263 7276 i have been left on hold for 20 minutes with no one coming to answer and then advised they do not give mac codes over the phonebut can either e-mail or text it. Not good customer service
sean(24/02/2009 12:35:51)
 tiscali wont giv me my mac code because i have got line rental with them i have to go back to bt then set up a new account then get back in touch with sky
kevin(14/02/2009 19:03:01)
 a load of rubbish Tiscali they dont know my MAC code and will not set me a new 1 up so now i cant have internet if any 1 knows anything how to get round that could u email me on kevstablade4life@hotmail.co.uk thanks
Phil(14/02/2009 14:28:04)
 I have found all my dealings with Tiscali to be painful. After requesting a transfer of service and being assured it had been completed, I then found out it hadn't and needed to be restarted. Fed up, I requested a MAC code and provided a mobile number and alternative email address. No joy on either, Tiscali not available at weekends, unhelpful call centre... It used to be AOL with all the bad press - Tiscali rank right up there.
Ed(06/02/2009 11:05:51)
 Spoke to a guy who was very helpful, just got to wait for the MAC code to arrive. Leaving them as their Tech Support and Customer Services Dept. are the biggest bunch of buffoons ever. I will never deal with them again. Took 4 months to get an upgrade processed, price went up accordingly but with no change to service. When I complained I was told I needed to down grade! What sort of pond life is this company employing?
Lynne Jones(03/02/2009 19:37:03)
 can't get code on weekend. Monday night tried to phone, held on for 30 mins gave up. Then emailed them from their website they promised a response in 24 hrs. now Tuesday no reposnse found postal address on web site so will try posting a letter. sky said it would be like this.
Guy(28/01/2009 15:30:39)
 Just had a MAC code issued by Tiscali as one of their unwanted (unless I pay twice) customers thru 186k. No trouble getting it - just didn't work. Apparently it was a used code! Also told it would expire on 12 February - i.e. 15 days rather than the legally required 30 days. Of course there is no-one who enforces these regulations, so they can do what they like.
christine burgess(27/01/2009 18:15:21)
 Phoned Tiscali 5 times in the last 7 minutes to request MAC code, each time i have been cut off, line went dead. gave up and googled in despair. this web page came up....please help
Chris(27/01/2009 17:44:35)
 Ticali are without doubt the worst ISP. They issued us MAC code over the phone which BT said was had already been used. So, rung back and asked for another MAC code (one that worked) and I was told that it would take 5 days!! Tiscali are an absolute disgrace!
Peter(26/01/2009 18:50:25)
 My experience with Tiscali's so called customer care is that they will tell you they are doing something (in this case sending me my MAC code). But won't actually do anything at all. I've contacted them twice know. Been told both times that they are sending me my MAC code, I'm still waiting a week later!
MRS O BAKARE(20/01/2009 19:47:53)
 I requested a MAC CODE over 6 days ago. I was told it will be sent to my email, through text to my phone and through post, up till now, I am yet to receive it. Could you please send it so i can complete my transaction. Thank you
caroline(16/01/2009 15:44:30)
 canceled my broadband on the 28th of Dec. Despite being reassured that mac code will be send to my email account and also as text msg to my mobile within 24 hrs, didn't get it until a while ago, after I called them myself...
Gary Smith(15/01/2009 18:32:02)
 Tiscali told me that they dont issue Mac codes. I was told to ring BT even though ive been with Tiscali 1.5 years.BT said it was nothing to do with them. Not looking forward to the inevitable conflict
Elaine(11/01/2009 20:55:06)
 I've just switched from Tiscali and I didn't have any problems at all. Called, asked for my MAC code, got it the same day via txt and email and I transitioned very smoothly. Glad I swapped because I now have exactly what I wanted (wireless network)for less than ordinary bband / email on Tiscali whereas their answers were alway no to all of my requests.
andy(10/01/2009 13:11:20)
 after reading the comments on here i was not looking forward to phoning tiscali. but it was very quick and simple. got through almost straight away, the person i spoke to was very helpful and the whole thing only took a few minutes. mac code was text to me within 15 mins, email sent that day and a letter received with in two days. no problems at all.
Chris(07/01/2009 14:09:48)
 I had heard Tiscali were pretty poor at issuing a MAC code so was pretty apprehensive. After fending off a couple of questions about why I was leaving and if the problem could be solved by one of their technical team they accepted I wanted to leave and told me they would issue a code. 20 minutes later I received a text with the code plus I also got an email as well so I can't complain about that.
jon matthews(07/01/2009 08:29:51)
 had nothing but trouble trying to get a mac code from tiscali, first time i tried i was told it would be emailed to me, didnt get an email, second time i tried was told it would be emailed and posted to me within 5 working days still nothing!!! they only provide a 512kb service and o2 provide 3meg i need to change!!
Kieron Brooks(06/01/2009 12:55:17)
 Very helpful and quick. It took a phone call of 5minutes and 1hour later I received my MAC code
Ed(02/01/2009 11:09:05)
 Tiscali are the worst company I have ever had to deal with, they are ignorant, rude and poorly trained. I have just got my MAC code after having to deal with their incompetent tech. support line. One of their sales staff even agreed with my when I told him their tech. Never again.
Ryan(19/12/2008 13:58:47)
 MAC code was sent to me by text 3o mins after the request. I had no problems and was dealt with promptly
dan(18/12/2008 14:36:59)
 Tiscali are without doubt the worst company I have ever dealt with in my life. I spent countless hours being passed from one moron to another trying to get my MAC code and then they charged me for 3 months when I was with another provider. I hope they go bust.
Reg Malpass(12/12/2008 21:14:47)
 Despite repeated requests to Tiscali I get cut-off by them when I ask for my mac-code
dennis bridge(12/12/2008 08:35:04)
 we are still battling with tiscali after 4months to get a mac code.. they haven't dropped the line nor have they provided me with internet access then have the cheek to bill me for a service i do NOT have!
Ian(07/12/2008 20:47:30)
 Phoned Tiscali for my mac code,had to wait 3mins for them to answer and was told they will text it to me within 24hrs ,i got it 5hrs later and had no problesm what so ever , a first for Tiscali!!
Paul(04/12/2008 17:27:09)
 phoned to ask for MAC, quite pushy trying to keep me as customer, managed to insist for code. 1 week later, no code phoned again, "we have no record of a request" followed by more pushy jargon. then was hung-up on. Phoned back, "how can we help" just give me my ###### code.... Now waiting for some response.. fingers crossed.
Mandi(29/11/2008 13:33:51)
 Tiscali are useless and unhelpful and should be avoided totally, they are not able to provide customer care, repeatedly transfer you from one department to another, all of them being totally uncaring and unhelpful and talking to INDIA regarding a UK based problem is total insanity. I have experience of remote call centres and they are not able to assist as they have no local knowledge, their responses are "Parrot Fashion" as they are reading from prepared responses and they are unable to communicate sensibly at any level, whilst they are polite and show an attempt at being helpful thats where it ends. After many long winded phone calls where you are passed from one non helpful department to another equally as bad, multiple emails to different email addresses, months down the line the only option is to tell them to keep their service and go elsewhere, I have requested my MAC code and now wait a response, I certainly won't be holding my breath and a prompt response with the right action will be a first for them and a great surprise to me.
helen tomlinson(29/11/2008 11:26:43)
 Only open weekdays which is useless when you work all week and want to get things fixed at the weekend. Tiscali rep I spoke to was bordering rude when I said I wanted to cancel contract!
steve(11/11/2008 09:21:31)
 Dont get me wrong theyve been bad in the past but this was painless. 5 mins - mac code sent by email and text. I bet they were glad to see the back of me.
David(06/11/2008 19:39:03)
 I rang Tiscali around 4pm, reasonably short call and got my MAC code texted to me in the middle of the night. No problems at all.
Steve(07/10/2008 13:57:08)
 No internet access for over 3 weeks, they finally blamed BT (who deny its their problem obviously). Have just requested my MAC code to be sent by text so I can switch to BT. Fingers crossed
Melanie Gardner(02/10/2008 15:29:13)
 I have been with tiscali for about 2 years and they have been very helpful and supportive from the very start. When i telephoned to ask for the MAC code they where unhappy that i was leaving but gave me this code with no problem at all. I am delighted with this outcome and delighted with tiscali.
STEVE(18/09/2008 15:41:16)
 Having read the feedback regarding Tiscali, I was expecting the worst but I must say that when I phoned at the first attempt, I went through to an advisor called Mohammed within 2 mins of calling. He confirmed that they were not providing me with the phone line and he said that he would get a MAC code generated e-mailed, posted and sent by text to me within 48 hours. He was all very helpful and explained everything to me very clearly. The most surprising thing of all is that within 15 MINUTES, I had received a text message giving me the MAC code. SO if it works when the new provider uses it, all I can say is THANK YOU TISCALI. Perhaps they have taken notice of all the previous issues at last!!
Youngie(16/09/2008 21:22:28)
 Having read these comments last night I approched tiscali this morning with my request for 'MAC' code. Got straight through and the chap was very helpful. Got home from work and an email with the code was waiting for me. The only problem is he mentioned I'd lose my tiscali email accounts..is there a way of saving the address /redirecting mail etc??
Adam(13/09/2008 02:38:27)
 We'v been with tiscali for over 5 years... paying for 2mb (as thats all our line is capable of) but recently found we were only getting 512k. Rang Tiscali 5 times about it, although they seemed very helpful and polite each time they said it was sorted and to wait 10 days but nothing happened. Problem has been going on for months, each time being told a different excuse.... eg. BT engineer has been booked to upgrade the line.... your account doesn't match up with your number..... YOU DONT EXIST ON OUR SYSTEM..... ect. ect. Finally got sick of it... requested a MAC code... got it fine. Now to find a better supplier who offers low speed broadband with unlimited usage.... they seem in short supply.
Adam(13/09/2008 02:37:55)
 We'v been with tiscali for over 5 years... paying for 2mb (as thats all our line is capable of) but recently found we were only getting 512k. Rang Tiscali 5 times about it, although they seemed very helpful and polite each time they said it was sorted and to wait 10 days but nothing happened. Problem has been going on for months, each time being told a different excuse.... eg. BT engineer has been booked to upgrade the line.... your account doesn't match up with your number..... YOU DONT EXIST ON OUR SYSTEM..... ect. ect. Finally got sick of it... requested a MAC code... got it fine. Now to find a better supplier who offers low speed broadband with unlimited usage.... they seem in short supply.
Mary(10/09/2008 14:56:08)
 For me, getting the MAC code was fine and prompt - what happened after that is the problem: I was told by Tiscali cancellations department (on the phone) and also in the letter sent to me containing the MAC code, that once I used it and the switch to my new provider was complete, then my Tiscali service would be "automatically cancelled"... However I noticed 2 weeks later that my Tiscali email account was still active and rang Tiscali to check why... I was told my Tiscali broadband service was it still "active" and had not been cancelled. I'd used the MAC code and happily had my service activated by my new ISP... so how can this be? Tiscali are outrageous.
Mary(10/09/2008 14:28:55)
 For me, getting the MAC code was fine and prompt - what happened after that is the problem: I was told by Tiscali cancellations department (on the phone) and also in the letter sent to me containing the MAC code, that once I used it and the switch to my new provider was complete, then my Tiscali service would be "automatically cancelled"... However I noticed 2 weeks later that my Tiscali email account was still active and rang Tiscali to check why... I was told my Tiscali broadband service was it still "active" and had not been cancelled. I'd used the MAC code and happily had my service activated by my new ISP... so how can this be? Tiscali are outrageous.
Ian Tilbrook(06/09/2008 11:05:19)
 I requested the MAC code from Tiscali and all appeared to go well(apart from being cut off twice at the 5 minutes holding mark). Also ironic that their system was working 'very slowly' when I called. The Mac code arrived within an hour by text and e-mail and I advised Sky of my MAC code, only to be told that I had a wrong code, which did not match my phone number. I now have to wait until after the weekend to contact them again.
Nick(03/09/2008 18:50:28)
 After the most awful "broadband service" and "customer service via phone and email" i've ever experienced in my life, i finally decided enough was enough. i requested a MAC Code and obviously fearing the worst i am still in shock that it was the easiest thing ever! got to speak to someone english who said no probs and it was sent by text message ONE HOUR LATER! now i can't wait to finally escape this excuse for a "broadband provider" and join 02!
big slide(30/08/2008 08:53:49)
 they took 3 months to give me a mac code. I ended up sectioned under the mental health act, it was a nightmare oooooooooooooh.
neil churchward(11/08/2008 18:55:35)
 I am still trying to get my mac code from tiscali it has been 4 days now and 3 calls later I've was told my request has failed and will have to wait another 5days until u can get it and every time you ask why they would cut the call and the line would go dead over all a very poor service indeed and would recomend to know one and really needs looking in to by offcom so bewarned whom ever reads this never never consider tiscali as a phone or broardband provider thankyou neil
Neil Levick(09/08/2008 10:38:52)
 Requested on 24th July 2008 and still not received (9 August). Very off-hand response to any contact with tiscali (If you can get through)
Bart(04/08/2008 14:23:11)
 They did not want to give me my MAC code and offered me theirs broadband for "good price" AVOID TISCALI !!
Chitra(30/07/2008 17:24:34)
 Tiscali customer service is the worst I have ever seen. I had requested to cancel the TV package and upgrade the internet to 8MBPS and get a free line rental. But instead, they cancelled the package totally which included broadband and phone as well. They werent ready to do anythnig inspite of the fault on their side. Finally I am moving to another provider as the experience with Tiscali was terrible.
Mr Jie wang(29/07/2008 20:16:19)
 Dear Sir, Well, I applied Tiscali service since 12th June 2008, during the time I asked them to change the phone number, then they are asking me to wait for. then I am waiting until today I did not received any equitment for go through internet. therefore, I asked them to cancel it. but i met a lot of thing finally they agreed to cancle it for me that without pay any cancellation fee. While, the other thing is happen when i asked them my maccode they told me that you do not need it. only your supplier need it. well i contact with orange but they still said that tiscali has my mac code. then i called Tiscali again, the answer is they couldn't give me maccode coz i cancle it. well, the problem is that is not my fault, if you were me what should you do, still wait for your equitpment even no any notisfication or any news from them. i wrote and called for many many times but the answer is they donot want i leave. so could you do me a favour that tell me how can i get my maccode many thanks for your attention MR WANG
distraught(29/07/2008 09:02:15)
 spent 3 weeks without house phone costing us a fortune on the mobile calling India very broken English when asked for someone who could speak English kept getting cut off eventuallly got House phone back on and lost internet 4 weeks of them telling us that it was us and not them another 2 weeks to get Mac code (we were given the code after 3 days but it was the wrong one) then they would not switch connection to Bt as they were asked still getting charged even though we told them we had left and were not going to pay them any more We are now on BT it was not us it was the exchange Thank god we are rid of them but they are still sending us bills 6 months on never again.
David(26/07/2008 11:13:46)
 They promised within 5 days, 21 days later they still haven't provided the MAC code despite calling them to progress it. The entire service I have had from this supplier has been terrible, this final action just proves how poor they are. I wouldn't recommend them to anyone.
Martin(25/07/2008 18:12:43)
 Worst customer service I have ever experienced until today. First time I had spoken to somebody who spoke good English and I had my MAC code delivered within 15 minutes. Brilliant !
Ben(23/07/2008 15:33:37)
 Tiscali sorted it all within 3 minutes. Helpful and polite.
rhys(19/07/2008 17:55:34)
 Absoutel attrocious. They were very inconsiderate and were very dry. i know that no one wants anyone to leave their service but they should provide a better one. I don't recomment anyone using tiscali.
Michael Darwin(19/07/2008 12:21:30)
 Not possible to get code over weekend. Hope to have no problem as engineer agreed speeds of 1% of max speed is unacceptable. Often no faster than dial-up, even though I have had 5.4Mbps.
Peter L(18/07/2008 17:57:39)
 I just rang direct to 0845 0774488 and my request for MAC was dealt with very politely. The gentleman asked why I was leaving (I'm yet ANOTHER disastrous 'upgrade' from Homechoice, by the way) and that was that... Fingers crossed I get my code in two days or so.....
Jacqui(17/07/2008 14:38:08)
 Same as everyone else, avoid Tiscali at all costs!!! My broadband/tv service stopped working, they never fixed it (after one month!)so I decided easier to move to sky!!! maybe not. Got a mac (easily over the phone after being bounced between departments)and waited two weeks then called Sky as no broadband kit had arrived, they say mac is invalid and was an AOL mac Tiscali had given me! Contacted Tiscali who now say can't give another mac as my account cancelled, not only that they delayed the cancellation date by one week so I have to wait until their marker is off my line. I am praying it is removed by next week I want them off my line!!!!!!!!!! probably looking at 6 weeks without internet thanks to them. Have cancelled direct debits and hav in writing that I don't owe them money but I have a feeling this won't be the last bill I receive!
Stuart Aylett(15/07/2008 17:36:08)
 Absolute nightmare getting Tiscali to cough up my MAC code. It's been a MONTH. I've complaned to the ISPA, and intend to complain to Ofcom. They promised me the code would be with me (via email, post, and SMS to my mobile) within 5 days. At the time, I had no idea they were OBLIGED to supply one within that timeframe, so when it didn't arrive I wasn't too worried. But as the weeks passed I did a bit of research on the net and discovered that within 5 days is mandatory! That's when I started chasing them for it. I've emailed their complaints department - had absolutely no response. When I call their cancellations line, I can't understand what they're saying because of the language barrier. I can't wait to be out of the clutches of the evil Tiscali. I just hope they don't keep billing me like some of the people who have commented on here. I'm tempted to phone my bank and put a stop on the payments, so that I can just pay them what I owe AND NOT A PENNY MORE! Avoid Tiscali at all costs!
Heather Dickinson(14/07/2008 20:29:00)
 I have requested my mac code from tiscali, both in writing & on the phone, 6 weeks ago. I am STILL unable to start broadband with another ISP because BT say I need the mac code, tiscali say they will send it on, but never do.
graham(11/07/2008 06:44:59)
 MAC code requested from Tiscali and received on email within minutes. Completed online form with BE Broadband. Modem received from BE 9 days later and service connected following day. Total of 10 days. Whether problems lie ahead, ie Tiscali not cancelling my account and still debitting me, remains to be seen but as for the transfer it went as it should.
Katy(01/07/2008 08:58:43)
 Got my mac code when i asked for it, but still getting charged two months later! for services that am not getting! and it was a technical fault in the first place that caused me to switch in the first place! Dont use them!
robert mcgarrie(24/06/2008 11:53:48)
 Terrible, They will not provide me with a mac code and have been trying for up to 2 months now. Cannot talk to the right people just get moved on to different people. last time 3 weeks ago told i was priority,still waiting.Will not use or recommend them for anything even if it was free service again i will saw terrible.
ange(19/06/2008 13:51:27)
 after not been able to use the tiscali service now since i got it, had issues from the start as apprently there broadband is not compatible with my windows and they advised me to down grade my windows! yeah right. there broad band is slower than my data card!which i had to get get to use interent.i am still waiting for my mac code after 3 attempts, TISCALI are a terrible internet provider and have very bad customer service skills as well. cant wait to get mac code and change.
ALLAN(18/06/2008 20:33:59)
 well what can i say, after reading some of the comments on here i thought i would never migrate to another isp provider, but rang got through to tiscali stright away under 40 sec then gave me my mac code over the phone and also confirmed that i was not on a llc line. resault. now i can setup with sky
mick ashton(13/06/2008 20:56:05)
 hi firts of all i switched to tiscali just before they took over pipex and when i went to get my mac code because of the terrible speeds they said my account was still with pipex yet i was getting billed by tiscali and i had a tiscali email address???? ive been with them since november 08 im paying for tiscali max 8mb broadband coz thats what they told me my line was capable of but since ive been trying to switch all the other isp's only offer me 2mb so i called tiscali and asked them to do a line speed check and yes its 2mb so ive been paying over the odds for a service speed i cant even get (tiscali max 8mb unlimited £19.99) (2mb unlimited £6.99) so what do i do? can i get a refund for the difference over the last 8 months...........
Darren Snell(04/06/2008 12:21:40)
 The worst company I have ever dealt with. They are incompetant, inefficient and their customer services is useless (if you can understand them)costs a fortune to keep calling them with all the problems that THEY create. Can't wait to change.
Rick Nisbet(31/05/2008 14:41:52)
 No answer - No help on Saturday. On other days very difficult to understand the help from those with strong foreign accent. I want my MAC code as I have decided to leave Tiscali. Rick Nisbet
Howard Robinson(28/05/2008 16:47:27)
 This winge might sound odd on a site devoted to mac codes because I don't want one! But allow me to relate my tale... In April 07 I moved to Bulgaria and let my property in Liverpool. I have 2 lines into the property, so cancelling my broadband and phone on one line seemed sensible, leaving the tenant the option of activating the other line. (Which he never has, because he only uses a mobile) I advised Tiscali that I wanted to close my account and naively thought that that was the end of the story. They are still robbing me after 14 months !!! I have communicated with them by letter, email and phone on so many occasions that I have lost count. They do not send bills - usually it is a Notice of Suspension with threats to call in the bailiffs. Bear in mind that I am in Bulgaria and do not need anyone harrassing my tenant ! After contacting them, receiving assurances that if the bill is paid the account will be terminated I can relax for a few weeks until the next notification arrives and the whole cycle must be repeated. It is absolutely infuriating - I even have the sympathy of the debt collection agency they employ but Tiscali will not let me go!!!!! We have given our tenant notice to quit, intend to return to the UK in June and suppose we must then begin litigation to put a stop to this. Is anyone else in the Liverpool area experiencing this type of manipulation? Does anyone have any advice on any counter-action I can take without the expense of employing a lawyer?? ANY advice would be welcome.
Pamela(23/05/2008 18:20:24)
 I received MAC code alright with no problems. The woman tried to get me to stay by offering me a good deal but I had made up my mind. My only problem is that I am still being charged dispite moving to another provider. Not sure who is at fault though, Tiscali or the other provider? My internet connection is crap now so maybe I should have stayed with Tiscali after all.
Dominic(11/05/2008 12:12:58)
 Tiscali refuse to provide Mac code, saying they can't provide one, however checking with my new supplier ( o2 ) they can confirm that Tiscali have placed a tag on the line blocking me from migrating. Tiscali say because my account was never activated ( I cancelled it within 10 workings days of signing up )so they cannot provide a mac code, becuase their computer system won't let them. I cannot migrate away from Tiscali because of this or get another broadband service because of the actions of Tiscali.
dave(10/05/2008 21:12:26)
 my experience with getting my MAC code was a joke , took 2 weeks, may of even took longer if they had not had an e-mail from ofcom,he,he, they dont like ofcom involvement but like breeching the rules it seems, they feed you the bull sh*t about its bt's fault it takes so long, they try and tell you they have to write to them, bull they will be requesting it via a pc linked to bt wholesale and it dont take 24 hrs never mind their bull saying it takes days if other isp's can/do provide a mac within 3 days to the customer why cant tiscali, simple they dont want to ,and when you do eventually get the mac they say its invalid, more bull(in my case)as i had already used it, do not sign up with them
julie(10/05/2008 17:22:25)
 omg! tiscali are rubbish they took over my phone line without my permission! when i contacted bt they said they hadn't so i called tiscali again and they just kept saying they had my phone line, they kept trying to charge me 67 pounds, and well..... trying to get my mac code is hopeless i've called them 8 times and i have been waiting 5 months!!
Mike(01/05/2008 11:11:31)
 Here's some helpful advice; If you're having problems canceling with Tiscali, do what I did and email two of the companies executives; mary.turner@uk.tiscali.com and jody.haskayne@uk.tiscali.com I'm now having my complaint dealt with their 'High Level Complaints' department. You can call them direct here; (0) 207 087 2210
dave r(29/04/2008 10:56:39)
 ive had the tiscali nightmare, slow speeds,blocked ports ,p2p thrttling outside their so called peak hours and most of sat sun,they only will provide interleaved connection,useless for online games (too much lag)high ping times,and unstable,had cisas involved tiscali have agreed to my claim,(on the phone) sent rec del cancellation/mac code request letters over 2 weeks ago still no reply,they have breeched ofcom's 5 day timeframe, why are they able to trade,we do not have enough mesures in place to enforce the existing rules, and their should be more added to protect the customer from sharks like tiscali
d rice(29/04/2008 10:39:37)
 over 2 weeks since sending formal letter asking for it ofcom informed, tiscali blame bt???
A Nightmare(27/04/2008 11:09:43)
 Our broadband connection with BT went dead without warning. We were told Tiscali had their tag on the line, somehow without our knowledge/permission they cancelled our contract with BT. We have never been with Tiscali, we did not have a mac code as we never asked for our account to be moved. It took 3 weeks to get back on line and numerous phone calls to BT, Tiscali and Ofcom. Our investigations led to Supanet (our previous provider) who must buy connections from Tiscali. I would never trust Tiscali, Supanet (Internexus) or Eclipse.
Cora(25/04/2008 13:47:27)
 Just tried to get rid of Tiscali, only started to set them up two weeks ago, but now they want more money for the service. I have had to make 4 phone calls to different offices this afternoon to try and cancel the contract, but they are now being difficult about providing the MAC code. If you are looking for a broadband and call provider DO NOT TRY TISCALI - go to a sensible company - preferably one that employs people who actually speak good english! I don't know if I will ever get my Internet sorted - thanks Tiscali!
Susan Allen(21/04/2008 12:01:00)
 5 minute phone call the operator was very helpful and polite couldn't ask for more .Now I hope my mac number comes through my email and mobile within the promised three days only concern is why anyone should have to wait when an operator has the mac number in front of them?
Eddie(19/04/2008 00:56:43)
 After 6 weeks from asking for my mac code, I received it. Then after going to another provider, Tiscali are still trying to charge me for a service that I no longer have, and say that I have not asked to cancel my account. Even though I have it in writing from tiscali, that my account will be cancelled. How bad is that. 30 minutes on the phone to sort this out, with someone who is not even capable of simple tasks. Stay well clear of Tiscali. The most terrible service ever. Will never recommend.
Gareth Saunders(17/04/2008 19:56:33)
 I first asked for a Mac code on 3 Apr. I was promised 1 in 5 days. today is 17 Apr - I still have not had one despite 3 phone calls. Have read other comments so its OFCOM tomorrow !!!!
Laura(14/04/2008 15:01:57)
 I eventually got a MAC code after 3 attempts, but unfortunately when I gave it to Sky they said it was incorrect!!!!! Surprise, surprise. Must admit I've given up for the time being as I can't be without internet connection. They've got us over a barrel.
Steve Mercer(11/04/2008 13:44:53)
 I spent 15 minutes on hold but it was very quick after that. Tiscali obviously tried to tempt me to stay, as they all do, but it was easy to say a polite but firm 'No, thank you'. They explained the procedure very thoroughly and clearly and, all in all, this was a quick & painless escape. I think the key to success is to be prepared, stick to your guns, and remain polite and reasonable at all times.
Stuart S(08/04/2008 18:19:41)
 I haven't had broadband since mid-January and I haven't had an action out of them in all that time. I talked to a very sympathetic man last week, who said he would arrange my MAC code; he also suggested that I should have all charges rescinded because of the poor service I received. It's a week later and I'm no further forward, but I am about £20 poorer since they've cut off my phone and I now have to talk to them on my mobile. Watchdog here I come .............
Anon(05/04/2008 19:09:14)
 Asked for MAC code by letter and told it would take up to five days. Two hours later it was sent by text message.
Toby(04/04/2008 15:30:56)
 No it doesn't depend on how you approach them. They really are terrible, I could hardly get online during February and spent a fortune ringing them. Eventually I cancelled in the way they ask you to. I've now received a demand for this months payment, I migrated from them at the end of February. They even promised me compensation for a lack of connection, it didn't happen. Have a look at Tiscali's forum and see what people think of them.
Allan Jones(02/04/2008 14:45:55)
 Well I phoned 08450774488 (Select Option 1) 2 hours ago. I spoke to a Tiscali Rep & asked for a MAC Code he asked if I was leaving & I told him that I was "Window Shopping" at the moment & looking to see what deals were out there, he asked what I was paying & what speed I was getting, I told him & he said, "If you wanted to save some time, I could do you Up to 8 Meg unlimited for £9.99, think about it, in the meantime I'll get your code underway" I was on the phone less that 5 mins. I recieved my code via E/mail & text 1/2 hour ago. Pretty good service I'd say, Like anything it depends how you approach people.
Andy(31/03/2008 09:59:15)
 Tiscali are absolutely rubbish....just can't get my MAC code from them!!!!
Lesley(30/03/2008 20:34:12)
 Useless! No call centre at weekends! Can't get my code-which prevents me from ordering a BT online offer-as they need my MAC code. Tiscali broadband keeps cutting out when we use the phone! Hopeless!
Melissa(29/03/2008 13:19:19)
 I was a little concerned having read the comments here! However, the whole process was pain-free, got through to the cancellations dept. straight away and my MAC code was texted and e-mailed to me within 30 minutes.
chris(26/03/2008 19:04:03)
 avoid tiscali they refused today to give me my mac code after i spent hours getting through to them on the number they give you. They say im not the account holder despite me being the person paying them via direct debit for the last 2 years when the account was transferred to my name. previously it was in the name of my ex. I now find they will neiter replace the faulty modem nor give me the mac code. Ive cancelled the direct debit as im not entitled to the service as they claim im not the account holder, and will contact offcom in the morning re how to access the mac code. BEWARE !!!
shirlet mullan(25/03/2008 22:13:19)
 i have been trying to gea tag remove from my line before febuary the 25th i have spent at least 5 evenings solidbeing pushed fr om one deartment to another and srill the tag is on mu line i am at my wits end and u donot know what to do noe
Eva(25/03/2008 16:49:16)
 Absolutely Terrible... Pathetic Broadband Providers Shouldnt Be Allowed To Take Money Off People... IDIOTS
YL(21/03/2008 01:08:35)
 Rang twice for a MAC code. Dispite promises of sending it over the e mail and mobile, never received it. Keeps you hanging on the phone for ages. Really frustrated.
Tara Hopkinson(19/03/2008 13:36:12)
 Tiscali are terrible. I wasted so much money waiting for them to answer the phone and when they diid they werent helpful. I decided to go with Tiscali for my talk and Broadband, so notified them, i recieved a letter saying it would be 10 days till i went live. I notified BT who decided to charge me £70 to cancel, because of this i decided to stay with BT for talk and get broadband through SKY who i have my TV with. I notified Tiscali within the 14 day cooling off period who cancelled it immediately, i requested a MAC code to give to Sky but Tiscali told me there wouldnt be one as i hadnt even gone live with them, ie: i cancelled before anything was even sent to me. So.... i phoned up Sky and requested Broadband, guess what they asked... there seems to be a MAC code on your line and we need the code before we go any further.. Sooo i rang Tiscali and they said there isnt a MAC code blah blah blah and the TAG should be off the line within 7 days, does this sound right? Should there be a TAG on the line when i never had broadband in the first place? PLEASE HELP!!!
Rob(18/03/2008 13:11:58)
 so far so good. had a very pleasent 3vminute conversation and was told mac code would be with me within 5 days. By the looks of some other comments, perhaps my chances of actually getting it are slimmer than i thought???
Chris(17/03/2008 16:17:01)
 They are terrible. I have been without broadband for over 2 weeks and they refuse to give me a MAC code. I will be consulting ofcom.
jamie(15/03/2008 19:09:52)
 cant get mac code on the weekend
jalal(12/03/2008 16:15:35)
 NEVER NEVER AGAIN WITH TISCALI, THEY SHOULD NOT BE ALLOWES TO OPPERATE AS A BROADBAND PROVIDER. RUDE ON THE PHONE, THEY ONLY WANT U TO HEAR THEIRE STORY NOT YOURS. I HAVE LEFT THEME IN OCTOBER 2007 BUT THEY WERE STILL CHARGING ME, AND THIS IS MARCH 2008 ????!!!! I HOPE THIS FEED BACK WILL HELP OTHER USERS
Stan The Man(10/03/2008 13:23:10)
 so glad i am changing to BT as Tiscali Are terrible i tried to call to get my modem replaced this took an hour and i still got no modem! i called BT and Got my MAC code this took less time than trying to fix my damn modem with Tiscali. What a releif i am off to BT
Ivan(07/03/2008 15:04:22)
 Called cancel line 3 times and cut off 3 times. I will tell my new provided to inform them in writing and I will also do the same and cancel the direct debit. As long as you have written details and have these sent record delivery then they should not be able to charge you for their failure to stop billing you.
Nicola James(04/03/2008 23:31:04)
 They are horrendous, I have asked for my MAC code and they won't give me it they say someone will call you and they never do, I have been waiting over a month for my upgrade and nothing, and they will not release a Mac code for me, surely this is extortion as they are taking money for services they are not providing.
Ross RIchardson(04/03/2008 18:19:47)
 Absolute nightmare getting away from Tiscali. After three phone calls (each time spending close to 30 minutes on hold) I was eventually told that they didn't own the tags on the line so couldnt' give a MAC code. Which is tripe. After more toing and froing I eventually had to report the case to OFCOM who got things moving. Call OFCOM as soon as you have a problem, it seems the only way to get help!!
MacCode(02/03/2008 23:10:48)
 NIGEL: I think Talk Talk were wrong as they should have asked you for a mac code - it's the easiest way how to switch broadband. However, I don't know the specifics of your case.
NIGEL HEALY(02/03/2008 22:11:32)
 Hi i am due to switch to talk talk on wednesday this week,tiscali were excellent for giving mac code although talk talk said i didnt need mac, got my live date from talk talk and phoned tiscali who said they should have used mac and now i have to pay for tiscali until end of march instead of 6th march , whos fault is this? regards Nigel, please email back, thanks.
matt Nicholas(29/02/2008 18:57:34)
 They are useless. Dial-up speeds on a 8mb service and online support doesn't answer your questions. Can't wait to change - but can't get a MAC code over the weekend - so will have to wait until Monday. Can't come soon enough!
mark edwards(27/02/2008 17:36:26)
 Hopeless customer services.
Sebastian(25/02/2008 17:53:48)
 The worst provider in my experience to escape from! This is my 3rd attempt. They make it as hard as PHYSICALLY possible to get the Mac code or cancel. Last time I had a verbal confirmation that the Mac code would be sent, but never was. I don't hold out much hope apart from canceling the service and having to be without internet at home for 2 weeks. GRrrrrrrrr..