How to get MAC code from TalkTalk

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Tips & Experience from other TalkTalk users

lisa richards(24/11/2008 01:17:21)
 Talk talk will not let my cancel my package with them and will not give me my mac code. the phone calls to them have lasted well over 2 hours consisting of being transferred to various useless employees of TT, being left on hold and finally being cut off. 2 weeks and hours of time wasting and I still have not cancelled or obtained my mac code... HELP
lisa richards(24/11/2008 01:09:46)
 Dreadfull time trying to cancel my package with talk talk. They can not get my broadband working..problems on their end. My 18 month contract has expired and I wish to change my isp, they will not let me cancel they will not give me my mac code. phone calls are stressfull and on average last over 2 hours. (thank goodness it's free) they keep transferig me and putting me on hold and then hanging up on me. I was told a mac code was not needed. this has been going on for over 2 weeks. I am now seeking advise from the telecommunication omnibusman. Dreadfull company.
Alisdair McRae(18/11/2008 18:05:33)
 couldn't get mac code from cancellation dept. employee Harrison, from Northants call centre - very rude & obstructive.
david(15/11/2008 19:26:36)
 i phoned talktalk and they said the code will take 5 days, after a week i rang again the lady said the operator had requested the mac key and only he would have it. she promised to get operator to send mac code within 24hrs(Never did call) rang again a few days later this time i was told that no one had ordered mac codeand would take another 5 days, this time i did recieve it very fast but the had not given me the full code. they may be one of the cheapest but customer care looks to be were they cut costs. npt impressed
James Feltham(29/10/2008 11:28:10)
 No problem, transfered to cancellations department who asked if I'd had a better offer. Said no, very pleased with TalkTalk (which I have been) but needed to switch providers as TalkTalk doesn't 'talk' to my works server. Mac Code provided after two minutes on hold.
mbowman(18/10/2008 13:35:15)
 Just got off the phone with TalkTalk. Spoke with Edward on Team 31. Edward informed me that it was physically impossible for TalkTalk to generate a MAC code!
Mrs B Marjoribanks(06/10/2008 10:12:51)
 Rang Talk Talk to ask for Mac Code, said they dont have one. Rang BT who said we need the Mac Code and they do have one. Rang Talk Talk who said they dont have one and then proceeded to read me Offcom information. But offered to get an engineer to ring me to sort my problem out. Have no idea what to do next.
Bob Horn(02/10/2008 12:18:48)
 Been with TT for 3 yrs to be honest , I had a few disconnections at first,then a pretty constsntservice for 2 yrs. Now decided to go with sky after a few questions and telling them they couldn't provide the service I needed,they reluctantly offered to send the mac code to my email addy,I replied that I would like it now over the phone and I work for oftel and know my rights and was promptly givien it there and then. A little bit of bull goes a long long way!!!!!
Carol H(01/10/2008 22:23:39)
 Tried unsuccessfully to get my mac code today. Couldn't understand what the guy was saying (in India!!!), but got the drift that I haven't got a mac code(!!) and that I would have to go back to BT for a year. Phoned Vodafone who I'm with for mobile and was thinking of going to for broadband bundle, they didn't think what TT was saying was correct so they checked my line with the exchange and apparently TT are right - I don't have a line in the BT exchange, I don't understand all this, bit of a technophobe, but I do know that I will leave TT even if I do have to reluctantly go back to BT, wouldn't stay with TT on principal. They are completely useless, very, very poor service, connection and speed. Absolute rubbish and they need to be taken to task over it. I'm now writing to the MD about my experience - go to the top!
paul(27/08/2008 15:47:19)
 been with talk talk for 18 month stuck with then as they kept saying my pseed would b faster shortly wot a load of bull .... now they dont want too give me my mac code the are a bunch of useless ........ DONT GO WITH THEM FOLKS
Kevin Hollas(14/08/2008 16:17:30)
 asked for it got it. great customer service.
janet blackmore(11/08/2008 18:12:01)
 We want to switch broadband/phone provider however talktalk refuse to give us a mac code the only way to change is to go back to BT for 12 months! which is twice the price. what can we do?
peter crowcroft(10/08/2008 11:49:50)
 they are horrendous they make it very difficult to talk to them
angela mcdonald(18/07/2008 14:54:38)
 Well after reading the reviews i got armed & dangerous got through woithin minutes spoke to foreign girl Amy asked me why i wanted to change to Bt told her was cheaper & i was getting free router..Answered few other questions then ahe offered me a free router as long as i enter into new contract for 18months to be honest i just wanted out the talktalk experience and pay a bit extra for bt> she managed to get me to renew my contract for 12months with free router all for 19.99per month BT was £27.. I admit i did have a really bad experience with talktalk 18months ago but they are quite competetive. Didnt get my mac code but saved me £7 a month! :D
cat louis(17/07/2008 22:25:06)
 AVOID THEM AT ALL COSTS. Their internet service maybe free, but it does not work. u will constantly be disconnected, and interestingly get RE CONNECTED when you dial the customer help line !!! IE as soon as u dial the help line, the BB comes back on, so the system is basically kicking you off, and re-connecting you only when you dial the help line.... note, it reconnects automatically, u dont need to speak to anyone, this PROVES they are disconnecting me deliberately.....anyway, I told them all of this and they just act as if they are innocent.... the people on the fone may well be innocent, but their BB service is designed to offer you next to nothing....they simply do not care as they are just making millions out of people joining and leaving unhappyly....they should be shut down , but alas, everyone is corrupt these days, so if u shut them down, u would need to do the same to british gas, etc etc all the other swindling utility companies out there, IE all of them...
Keith(17/07/2008 14:12:31)
 No problems - got mac code within 5 mins of getting through to Talk Talk
Paul(16/07/2008 19:51:36)
 Been round the world with talktalk this evening fobbed off in every conceivable accentabout my MAC code all I have seemed to do is waitwait & fed c**p about how much every other ISP is more expensive but failed to point out that they are probably more reliable all I want is to speak to someone in UK call centre 35 minutes of naff poems is too much. A really poor set-up.
Mandi(14/07/2008 16:24:54)
 Joined TT after the original free bband offer-wish i knew then what a complete and utter useless internet service and customer service i would get! been trying to get outbut keep being told i don't need a mac code when other suppliers say i do; then passed around, put on hold and cut off! want go to sky without incurring loadsa costs but need a bt number which means have to sign up for a year & can't check if i am eligible for free sky bband (otherwise £17)until i am with bt...blah blah..aarrgghh!!!! at times i need to work from home but continuous loss of connection means i'm gonna get slaughtered for being late with my reports again!
James S(07/07/2008 16:06:49)
 I work with Orange broadbband and Talk Talk are infamously bad at using Mac codes, not only do they not give mac codes they do not use ones given to them, they pratically steal the line and it's services and do not inform us so a customers account will stay open on our systems, this sometimes racks up massive bills that customers have paid for no service and we cannot refund them for it because Talk Talk have no used a Mac code. They are taking a half arsed attempt at been a reliable buiness just to accomodate for there growing ammount of Talk Talk, In my oppionion, If you already have broadband do not even SPEAK to Talk Talk, I have known a customer to not even know they had taken a contract with Talk Talk, there bound to mess it up for yourself or the previous ISP
John Hall(20/06/2008 11:45:03)
 I telephoned TalkTalk and I was told that because BT supply my phone line and Talktalk only supply the Broadband that I dont need a MAC code to change Broadband supplier. It is my intention to use sky talk and sky broadband, I am an existing Sky TV customer. PLEASE HELP !
sandra(10/06/2008 23:56:05)
 Glad to hear other people are having the same trouble with Talk Talk as myself. They are the biggest load of crop. They answer the phone you cant make them out then they give you the run around. sorry day i joined them. They are a hateful crowd.
steven webb(19/04/2008 15:04:10)
 i have never dealt with such a bunch of liars and tosspots in all my life.. taktalk are s*** with giving mac codes out and try to bully you then put the phone down on you or just bull**** you NEVER EVRY USE THESE PEOPLE AGAIN
shane pearce(10/04/2008 10:17:32)
 The worst ever internet broadband provider, I tried to cancel before my contract had begun as I read afterwards how terrible they were, Talk Talk point blank refused to cancel order, now I've reported them to Oftel and going back to BT but they will not give a MAC code so I'll be without the net for 10-14 days. Company needs shuting down PERIOD!!!
Julie(04/04/2008 11:26:56)
 I went with Talk Talk for business broadband but never even recieved the router, waited 3 months and nothing, so cancelled it. Anyway been trying to get MAC code from them for 6 months, they will not give it to me. They are absolute ****** every one i have ever spoken to has been useless. I think talk talk are utter ***** and would never in a million years ever use them again.
ann(29/03/2008 17:35:33)
 talk talk are ***** would not give out mac code and said if i needed it they would disconnect staight away they cannot do this and it would help to have someone that speaks english and not packkkiii disgusted with talk talk
Louise(11/03/2008 18:28:58)
 Talktalk have refused to give me my mac code. The call center got very nasty with me. I don't want, nor can I afford to be offline while I cancel all service with talktalk. Grr VERY Frustrating!
lisa(05/03/2008 20:44:49)
 Talk Talk refuse to give me a mac code on the grounds that i dont need one when switching to sky as its a complete package ie ; internet is free. But sky say it's quicker to swap if i get a mac code. Very frustrating!