How to get MAC code from TalkTalk

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Tips & Experience from other TalkTalk users

Margaret Elizabeth Bell(28/07/2010 11:39:16)
 I had a great problem to receive my MAC code from TalkTalk but have finslly received the number!
Alan(27/07/2010 18:37:38)
 I tried the above number and got straight through after going through all the options.Go to "Moving Home" to find "cancel my service". I was told that I don't need a MAC code although I am going to BT and BT say I do. I only signed up for BT today but it seems that you have to have everything in order to arrange a smooth switchover i.e. don't rely on BT or talktalk to sort it. I wonder how I will get on?
Bob Evans(25/07/2010 12:15:40)
 I have been trying for two & half weeks to get MAC code from Talk Talk. Five phone calls, each waiting for ages for a response and still no code. Reading comments below from other dis satisfied customers I suppose I'm quite lucky,speaking to customer services each time I've called!! But how do I get my MAC code. Can you or anyone help. I would be most gratefull. There's no point in reporting them to offtell, that doesn't work either
Lister(24/07/2010 10:11:20)
 Took 2 attempts to get mac code, 1st guy just said yeah no probs will be with u within 5 workin days easy peasy!(2good2be True) Well I waited & waited. Then found this site & went in guns blazin in the politest of ways, got put on hold several times whilst the operator was goin thru his script tryin 2 convince me 2 stay. In fairness he was trying to help and i would of appreciated it if he didnt have such a stinkin, condiscending attitude. I let him get away with it for a bit but after continually talkin over me I pulled out the big guns & he buckled! After he gave me the 5 workin days ramble i told him that i was aware that he could give it 2 me there & then. He said that wasn't possible & 2 check the OFCOM website so i agreed and insisted i took his name, he refused and asked why so i told him "When i dont get my mac code withim 5 days I shall be puttin it in writin to your company along with your name as a reference to complain" (5mins of polite ranting and relayin my rights as a consumer) he gave me a call ref. no. but the best part is i put the phone down and settled in for the wait & within 30secs my mob went nuts! 15 messages from talktalk givin me my mac code! I think i upset him! But i was happy! Good times lol morale of the story never give up! Persistance is the key to success!(& MacCode.org.uk of course!)
Charles(20/07/2010 19:24:05)
 Tried to obtain MAC code, phoned the Talk Talk customer service number. No surprise, they put me on hold, until I got fed up. Of course if you phone the number to upgrade your service, it's answered immediately. Like many companies, once they have you, they don't give a damn about you. I'll try email.
Roland(19/07/2010 12:57:28)
 Keep away from TalkTalk. I've been waiting for a valid MAC since 27 May. Talk about a Fred Karno's.
gaz(18/07/2010 11:04:44)
 i tried to terminate the change over day before start date..would not do it kept saying it was down to bt,,but after 4pm it was only talk talk could stop it...requested mac code twice now and still no code 3/ 4 weeks into contract,which i will not be paying 12 months charges as after 30 days now..crafty of talk talk,money making...going to try for code again today 18/7/10
Paul(05/07/2010 19:29:33)
 I have been reading through the horror stories here regarding obtaining a MAC code from talktalk. I am just trying to phone TalkTalk at the moment and have been on hold for 1h12m now and no answer from them. I can't even find an email address to contact them through email. Can anyone give me their email address please.
donna(04/07/2010 10:15:29)
 MAC CODE do we need one or not???? reading these mails some say yes we do and others no. What is the answer??? i have been trying to get out of talktalk for 6 months now on and off and i have had enough of them, there service is rubbish and i need help. Every time i have phoned them [20+] i have been told i d not need a mac code but every time i ring another provider i get told i do. they need reporting,.....
Dave(02/07/2010 10:56:12)
 Actually got a response to my email, with a MAC. Immediately contacted new supplier and MAC works!!! New supplier will be up and running by 8th July. Nice to know that the people on the end of the email system are a lot more efficient than those on the 'phones. Is there anybody on the 'phones???
Dave(30/06/2010 09:01:21)
 An hour yesterday and another hour this morning on the telephone being 'moved up the queue', whatever that means. I assume that there is nobody in the call centre. No response to an email I sent yesterday either and my internet access was not working this morning, which makes me suspicious. Talktalk really are useless!
susan biddle(29/06/2010 12:19:19)
 not happy with the sevice you provide due to constant droips in my broadband connectiom
Dave(29/06/2010 08:54:50)
 Tried 'phoning. Either get told there is an unusual amount of traffic and it will be at least 20 minutes, or just that I am moving up the queue. Waited 30 mins this time, no answer. Have now submitted email request for MAC. This company are awful, I would not recommend them to anybody. Tiscali, my previous supplier until TalkTalk bought them were much better.
dave s(24/06/2010 13:20:34)
 after reading posts here i seem to have identical problems with talk talk .i,ve been paying £60.00 plus each month.contact with them is almost impossible .when i signed up to talktalk i was told free broadband would be free in 2 months ,3 years later still paying £15.00 p/m.now changing to bt so wanted mac code ,no luck said they would e-mail within 5 days,i will not be betting this weeks wages on that one.is there some legal requirement for providers to supply mac code ?
dave s(24/06/2010 13:20:09)
 after reading posts here i seem to have identical problems with talk talk .i,ve been paying £60.00 plus each month.contact with them is almost impossible .when i signed up to talktalk i was told free broadband would be free in 2 months ,3 years later still paying £15.00 p/m.now changing to bt so wanted mac code ,no luck said they would e-mail within 5 days,i will not be betting this weeks wages on that one.is there some legal requirement for providers to supply mac code ?
RosePoint(24/06/2010 09:21:23)
 Oh my goodness! TalkTalk are the total bane of my life at the minute!!! We have been having problems with TalkTalk internet, i.e. it never worked, (dont even talk to me about the customer service in that department!!! grrr) so decided to switch to BT. The BT people said I need a MAC code, so I dutifully rang TalkTalk who said the MAC code would be with me in 5 days, marvellous.............. 3 days later I rang again to check the status, they said it was pending, just wait a couple of days............... 7 days later (after BT emailing me every 5 minutes asking for it!) it still hasnt arrived! So, I rang TalkTalk again who looked through their records and said a request for a MAC code had never been placed!!! Tried very hard to keed my cool on the phone, which is very difficult when they insist on talking to quickly and quietly so I cant understand them. They have estimated another 5 days. Yeah right!!! Whatever you do, DONT USE TALKTALK!!! I have wasted so much of my life on stinking hold to these idiot drones!!! They may be cheap but there is a reason for that! They are AWEFUL!!!!!
kenneth lewis(22/06/2010 14:18:39)
 talk talk are a pain in the arse wont give me a mac keep telling me they will get someone to ring me and issue me a mac im in the middle of speaking to trading standards to see if there is anything i can do about it
Oliver(16/06/2010 14:26:58)
 I asked for a MAC code on the 7th June - the first day my BB service with Talk Talk went live and they screwed up. It took around 5 hours to fix a simple problem. 14th June - still no MAC code. To cut a long story short I found that this number: 0870 444 1820 - gleaned from the TT website gets you through to what I think is a call centre in Eire (they all seem to have Irish accents). I phoned them yesterday and was promised a MAC code by mid-day today 16th June. No show on the e-mail by 12 so rang them again and got the code within 10 minutes - confirmation by e-mail 5 minutes after that. I had to lean on them a little - politely though. I think the Indian call centre they use is one of the main problems. I'm switching to Zen internet & back to BT for my phone because I just don't trust Talk Talk after the hassle they've given me. BTW I have been told that the reason for TT speed variability is that they use a "traffic shaping" system which has the effect of capping your connection speed. I can't verify this but it does ring true given my experience. Talk Talk are poisoning their own brand with their shambolic stupidity. Seems to be a case of trying to expand to fast in order to gain market momentum or something. Just avoid them or leave if you can.
Elaine(11/06/2010 12:55:25)
 I called talktalk 5th June and was given a mac code (it turned out to be wrong). I have been trying to get through again since then for the correct code and find someone who could help. Have been given the run around and the last person I spoke to on the 10th said she would have to email the original person I spoke to on the 5th, in order to get the mac code. Was promised a call back to let me know what was going on, but this never happened. Have now written a letter to their correspondence department cancelling all services and demanding a mac code and also cc'd Ofcom. We'll see what happens but I don't hold out much hope.
Em(08/06/2010 19:52:00)
 Hi, I have decided to go to BT for my calls and broadband after two years of Talk Talk. I was told by BT I would need a MAC code so tried to phone Talk Talk. After waiting for 20 mins on the phone I gave up and googled for help! Found this site and did a bit of digging based on the info here. I went on samknows.com and found my exchange. If it doesn't appear in the exchange list go to the links in the left side menu, choose Talk Talk from there and then click on their list of exchanges-brings up all of them! I found my exchange which confirmed Talk Talk had LLU on there (and I checked my talk talk bill to confirm that I was getting free broadband). I then phoned BT,told them about the LLU on my exchange and they confirmed that I didn't need a MAC code. Hope this is of help to anyone who might else be hanging on a phone for hours trying to reach talk talk.
dave(26/05/2010 19:49:39)
 My god on hold again another 20 minutes listening to the neon rainbow it would be nice to talk talk to someone
Dave(26/05/2010 17:13:47)
 Typing this whilst still on hold yet again to Talk Talk I've been moving up the queue for over 20 minutes good job it is a free phone number, what a shower this company are.
Mike(19/05/2010 10:12:37)
 We've been with tiscali since last year and then got changed to TalkTalk at some point. During the last couple of months, the broadband connection had become incredibly slow in the evening, normal sites like amazon.co.uk loaded slower than on dial-up. Speedtest.net gave us 5 Mb/s, but the problem was to get this site loaded in the first place. We had TalkTalk technicians calling us twice and putting us on 'other profiles', but none of them worked out. They didn't bother to call us back a third time, so we requested the MAC this morning under their cancellation phone number. Within 5 minutes after ending the conversation, we received the MAC by mail and text message. We phoned BT straight away and signed up with them. We had to pay the fees with TalkTalk until July when the contract ended. Seems like a smooth process for us....
Ben Watson(16/05/2010 11:11:23)
 I tried ringing Talk Talk a fair few times over the last 24 hours and no matter what menu option I tried taking I was constantly put on hold. Occasionally I got told my call would be answered within one minute.... still on hold 20 mins later. Steadily getting angrier, I might add, by the inane hold music. Anyone would think it's designed to irritate so you hang up. Finally I got through to general broadband enquires and requested my MAC code. The operator claimed that the Cancellations Team weren't working this weekend, and that I'd have to call back on Monday morning to resolve the problem. Knowing this to be utter BS I tried the main talk talk number again... and.... HURRAH... spoke to a real person at 1105 Sunday morning. I raised the "Cancellations Team not working" statement with him, and after sounding taken aback he trotted out the "I can't comment on what someone else has said" line. "Give me my MAC code and I'll forget about it", I pleaded. 10 mins later and after several repititions of "I'm not interested in your special offers" I obtained what I was looking for and it should arrive shortly by letter, text and email. Talk Talk: Wonderful for inducing high blood pressure, stress, extreme irritation and high phone bills.
Terry(05/05/2010 12:46:08)
 Phoned TalkTalk on the 27th of April 10, for my Mac code i was told it would be emailed to me within 5 days, still havn't received, so i've been on the phone again for 45mins (to a retard i think !) explaining i was leaving TalkTalk and wanted my Mac code, she explained i did not need a Mac code...she said she was going to transfer me to tech support because of the problems i have been having with my broadband. I explained i did not want transfering about ten times but she still transfered me...they couldn't give me a mac code....so they tranfered me. Then once again i have been told i do not need a mac code...NOT SURE WHAT TO DO NEXT.
Andrea(26/04/2010 20:05:54)
 I'm still waiting as they said that the service has been flooded and the engineers are aware of this. I did finally speek to someone whose supposed to email me the number We changed from them before and had hassel we were with tiscali but of course talk talk have taken over so we'er here again i'll have to threaten with legal action
tania(24/04/2010 15:18:17)
 requested mac code from talk talk 4 weeks ago keep putting me on hold made 12 phone calls to them in the proccess of changing my provider of internet and phone now sick of the messing around
Michelle (21/04/2010 10:11:01)
 I am currently sat on hold with talk talk as I am typing this message. I requested my mac code from them 3 weeks ago, 2 weeks ago and 1 week ago... Still no bloomin mac code. I have had enough now and I am threatning to report them to ofcom and telling them I will get hold of the press to tell them the horror stories of Talk Talk... I will let you all know how this goes when I get off the phone but I have been informed by the Citizens Advice that they can provide your mac code over the phone immediately!
andrew(20/04/2010 14:20:11)
 it's taken me 5 day to get them to send a mac code out after phoning them requesting it they told me I couldn't have it and having been all around the world and back finaly they are now going to send one out which could also take up to 5 days and all the time I have about an hours conection time a day, on top of all that they want £70 even though I've tried to cancel within the 30 day cooling off period
Roy(16/04/2010 19:20:35)
 TalkTALK is a disgusting crooked company. They cancelled my direct debit and then cut me off giving lame excuses one after the other and at the moment I do n't have a phone line or internet access for past 2 weeks. They are fixing my line problem. Also BT engineers came to fix the line but simply wasted time and then left. Rather than fix the line they simply killed their time by sitting in BT open reach vans.
R:Robinson(13/04/2010 23:31:26)
 Not Good unfortunately. Initially 'put toe in the water' to get my records straight as a Senior,senior. 'Wrong' Long daitribe about if you leave us etc: cost £70 cancellation-Phew sorry I asked! Anyway, eventually persuaded Talktalk to give a Contract End Date. BUT absolutely NO Mac No:
Derek Brown(11/04/2010 08:46:50)
 Having read the experiences of others I am determined to move from Talk Talk. I have been trying for 4 weeks to obtain a Mac Code. My problems seem to parallel others, the main complaint is it keeps dropping out. I am one of the people who were taken over from Tiscali and seem just to be taken for granted, I am moving!
miranda grummitt(30/03/2010 19:02:43)
 priviously with tiscali the transfered to talk talk. very very poor customer service. After paying for bill each month myself via my account talk talk decided to take the money themselves without having a direct debit. Shocking staff Requested my mac code waited 45 minutes still no answer attemted 2 more times code was then due to be sent but still waiting almost 3 weeks later. Do not use this provider they are very very unprofessional
Eric Strudwick(28/03/2010 10:50:28)
 Talktalk are giving me the runaround. I wrote asking for a code, then followed it up with a telephone request, then a second and then a third, all without sucess even though i received a letter from talktalk suggesting they would give one over the phone. the agents all agree to request it, but nothing comes through.
Andy(27/03/2010 23:30:38)
 Much to my surprise, quick call, immediate answer, mac code sent by text in under three hours! Faultless!
MEMEME(26/03/2010 23:08:07)
 A mac code can only be issued to a customer on ip stream broadband (chargeable) If you are reciving free borabd (LLU) you will not have a mac code. You will be able to transfer to another provider and take up broadband with them.. Check the LLU section on this page it wil confirm thee above..
dawn(18/03/2010 20:44:34)
 my husband tried getting the mac code of talk talk to cancel his account cos he got a better deal and they said he does'nt need one so he spoke to the over povider about it and got told you need a mac code or you'll have to wait for 30 days for your broadband. talk talk kept transfering him to tiscai and now they can't do anything cos his account has been canceled now please help with this problem
Ian(17/03/2010 13:57:02)
 The TalkTalk number published is the carphone warehouse 0800 049 0049 ?
Dean(17/03/2010 11:33:22)
 Completely abysmal service by 'talk, talk'..got to be on of the most ironic names for a communications supplier. 6 hours on phone in total and still never got throught to speak to anyone. Decided to switch provider. Near impossible then to get MAC code, was actually hung up on twice for no just cause. I really hope they they collaspe. Avoid like the Plague.
Christine Williams(08/03/2010 16:31:17)
 Thanks to this site, I have managed to request a MAC code from TalkTalk. I was only passed on to 2 different people before I was told generation had been confirmed. Watch this space to see if it arrives within the 5 days promised.
Joe Kelly(08/03/2010 12:37:49)
 I asked for a MAC code from Tiscali who said I would get it within 5 waorkings days, suprise surprise nothing I have called them only to find out that although the MAC code was requested they cancelled my broadband, is there no way a MAC code can be asked for retrospectively especially if the line is still tagged for tiscali. Does anyone have a clue!!
Theo Dulu(06/03/2010 19:49:09)
 My Talk Talk Connection Was Only Pulling 1Mb On An 8Mb Connection And Had Random Disconnection Every 15-30 Minutes Talk Talk Are Terrible But Switching To Sky Broadband
Joanne Cook(03/03/2010 13:48:50)
 I've just called Talktalk and they've told me I don't have a MAC code????? AAARRRGGGHHH, how can I get rid of these useless people?????
Stephen(03/03/2010 11:48:04)
 I am a business customer in the Norwich area and I wanted to switch to BT business broadband and spoke to a very helpful young man call William in the local BT business office 01603 789898. After what seemed like an age I finally obtained a MAC code and switched and couldnt be happier!
sean(19/02/2010 00:33:46)
 mac is only needed if you are on BT network if on LLU service mac can not be issued OFCOM can and will confirm this
Ed H(17/02/2010 16:59:52)
 Having got a MAC code from TalkTalk / Tiscali at the beginning of January (because of the increase in charges for no additional benefit), I opened an account, using the MAC with Plusnet. Now TalkTalk claim the MAC code was not used (even though my service transitioned seamlessly a few days after opening the PlusNet account), and THEY HAVE CONTINUED TO BILL ME FOR A SERVICE THEY ARE NO LONGER PROVIDING! I am having to jump through hoops to prove to them that I have a contract with PlusNet before they will refund me.
Jane M(03/02/2010 14:50:35)
 I was with Tiscali, got a letter saying if I did;nt take up talk plan my monthly payments would go up from 14.99 to 19.99, told them not happy, after a lot of calls, told them to forget it and asked for Mac code, got this on 16.12.09 told new provider who said we would be active with them from 23.12. All ok, however Tiscali/TalkTalk now wont refund me the 8 days they owe me as they say the MAC code was not used.......new provider said it is...ongoing emails with Tiscali/TalkTalk as I write...
Billy(30/01/2010 13:01:53)
 After the first call they said because I get free broadband they can not give me the mac code. I am trying to transfer ot BT and thinking of an assasination attempt.
Graham N(25/01/2010 08:31:57)
 I have attempted 3 times to get a MAC code now. I requested one using their contact page on the 10th Jan, after not recieving one I called again on (around) the 20th Jan (25 mins on hold) and was told that because I was going through an 'upgrade' (which I was being forced to do to bring me in line with talk talk's product line) they could not give me one until the 26th. I attempted to argue the point that it was not my problem and that for them to keep within the industry guideine 5 days this should be issued immediatly. Funnily enough I got cut off. Will call back on the 26th and will make sure I get it this time!
Claire S(22/01/2010 15:59:43)
 Called Talk Talk today to ask for MAC code as they have just taken over from tascali and increased my bill for £14.99 to £18.48 with no additional benefit. Was told by a telephonist that they could not issue one as my line belonged to BT???? so I do not need one to change provider. She did nothing to keep my custom or even ask why I wanted to leave talk talk... glad she doesnt work for me!!!
SALLIE EVANS(21/01/2010 13:02:35)
 I am absolutely disgusted with Talk Talk/Tiscali. I have been on hold for over an hour to cancel my internet and calls and I still have broadband on my line as they are incompotent and useless! They have cancelled my account but have still left a service on my line, when I phone up the number given for internet services the option tells me to ring the number I am ringing!! AARRRGGHHH!!!! This is the reason why I am leaving and have no intention of returning! At least BT answer your calls and give you advice from people who can understand the internet! Absolutely terrible service!
Pebble(14/01/2010 22:56:54)
 Been with Tiscali for 3 years paying £11.99 a month. With no problems. Talktalk (who now own Tiscali) have suddenly bumped up my bill by 50% to £14.99. (My line will only support 512KB so 8MB will not happen so don't see the point in paying for a service I won't get!) Opted to migrate to BT. Had to ring Talktalk for a second time as the first call failed when I was redirected to the MAC code department then just rang and rang till the phone cut off. Second phone call was successful and after the operator had tried to sell me larger and larger packages finally forwarded my request for my MAC code. Arrived by E-mail within one hour.
Allan M(14/01/2010 21:34:05)
 Signed up with a new service today and was told to get a mac code from tiscali who I have been with for five years. After wating fifteen minutes for my call to be answered I was told bluntly that a mac code would not be issued.Where do I go from here?
Nick Harper(21/12/2009 11:03:27)
 After 2 or more weeks of calls to Talktalk's service department, after numerous tests, after endlessly being cut off whilst being informed " how important your call is to us" (Rubbish!), after being told someone would ring me back and failing to do so, I give up! They've beaten me into submission. Can't wait to return to a proper phone company.
Ray(str)(17/12/2009 18:57:48)
 Absolutely Abismal......It was the worst thing I ever did moving to them. They have been totally unhelpful from the start, and it's been mistake after mistake. I have been told it will take a few days for them to "Generate" a Mac code, so ringing back tomorow! Regards.
Chris(04/12/2009 11:10:50)
 Following request by phone on 26/11/09 and in writing same day stating required within 5 days, still no response or issue of MAC code. Just been on hold for 18 mins waiting for a operator - and yet again promised the code within another 72 hours-At least operator was still pleasant even it I wasn't !
Chris(26/11/2009 13:51:10)
 Just called Talktalk. Spoke with advisor and asked for MAC code. Briefly tried to re-sell me broadband and confirm MAC code will be emailed in next 5 days. We will wait and see! Bloke on phone was pleasant and professional.
Mike.(19/11/2009 11:31:29)
 I have had a short but bad experience with TalkTalk & in particular their so called 'help service' which is why I am changing supplier. However, when I phoned to request my MAC code I got a very helpful person who said that because they operate an LLU service, a MAC code isn't needed. I questioned this and was passed to someone in their technical support & even when pressed, he was adamant that I did not need the code. I then spoke to the technical help people at my new Broadband supplier (Utility Warehouse)& he confirmed that TalkTalk were correct - I did not need a MAC code from TalkTalk. So - I think unfortunately it is pot luck who you get to speak to with all of these companies but despite my intense dislike for TalkTalk they were correct & very helpful in this instance.
Jon Evison(05/11/2009 16:10:49)
 I called at 15.45 on Mon 2nd November to request a MAC. I was told it would be e-mailed to me within 72 hours. Surprise, surprise nothing arrived. I rang back and was provided with it directly. I firmly believe it would never have been sent if I hadn't rung back, they are just trying to make it difficult in the hope that people will give up and therefore not transfer their business.
Niro Gallacher(22/10/2009 14:34:52)
 talk talk told m ethat they could not give me a MAC code as i recieved free broadband as part of my package. i just think that they wanted to make it more difficult to move. This is a comment from Steve (19/09/2009 11:31:34) I have the same problem they will not give me a Mac code
Elaine A(22/10/2009 13:22:35)
 I want to change to Plusnet but TalkTalk refused to give me my MAC, said I would have to get a line with BT. very unhelpful and abrupt customer service. Had no landline or broadband for 4 days, promised a line rental refund which I never received. Don't use TalkTalk
Marco(03/10/2009 17:25:24)
 Im leaving TalkTalk after nearly 3 years with them. The reason I am leaving was noting that my monthly bill was steadily increasing from an average of £22 and now seems to be costing me closer to £30. This increase recently climbed above my budget and caused the direct debit to fail, my phone and internet was immediatly switched off. I rang them, made the payment of the balance from my credit card and the service was re-connected. The month later, TalkTalk attempted to recover BOTH last months (already paid on card) and this months which again exceeded my budget and caused the direct debit to fail again. I also notice they had tried to charge me 2 x £7.50 for 2 failed direct debits on top of everything else and once again they disconnected my phone and bb. Until this recent experience I had previously enjoyed the free broadband and calls and had no immediate service issues. I have now fcuked them off completly and switched to bt for the line and sky for the calls, bb and tv. As for the MAC code, this was not needed as BT simply took the line back from talktalk. Once this happens the line is clear from tags and you will not need a MAC code to join another supplier. However they are still cabable of generating a MAC code and OFCOM (not oftel ??) make this a legal requirement that it is supplied within 5 days of making the request.
Steve (19/09/2009 11:31:34)
 talk talk told m ethat they could not give me a MAC code as i recieved free broadband as part of my package. i just thin that they wanted to make it more difficult to move.
Robert John Lawman(07/09/2009 12:38:52)
 Had to Ring talktalk four times kept geting cut off also sent a letter but got no answer glad to be leaveing
Lorna K(07/08/2009 23:46:12)
 I have just arranged to switch from Talktalk to BT and I didn't need a MAC Code because my line is LLU - whatever that means! I ordered from BT online last night and have been notified of my changeover date today.
marc keirle(04/08/2009 16:24:18)
 TALK TALK R ABSOLUTLY THE WORST ISP IVE EVER USED I WOULD NEVER RECOMMENED ANY1 TO USE THEM STILL NO MAC CODE AFTER 3 DAYS ALSO WAS PROMISED 18MB CONNECTION AN I GOT 2MB LINE THAT DROPS OUT INSTEAD AN I LIVE 10FT FROM EXCHANGE WITH A NEW LINE INSTALLED , ALL FOR 35 QUID A MONTH PFFFFF,CUSTOMER SERVICE CENTERS R CRAP BEYOND BELIEF :(
Rob Arthurs(22/07/2009 17:36:09)
 phoned talktalk today, they said it would take seven days to get my mac code and would cancel my broadband immediately, can they do this?
J.Buchan(18/06/2009 11:05:35)
 I telephoned Talktalk at 10.20am this morning (18th June-09) on 0800 049 0049 and received an excellent and quick response. I was instantly put through to the cancellation department where I spoke to a very pleasant lady that provided me with my MAC Code within minutes of our conversation. I'm really impressed. I’m only moving from Talktalk to Sky so I can have my TV, Phone and broadband from one provider, I just hope this is not a mistake.
Kerry(16/06/2009 17:05:06)
 As a communications advisor, I am often told that Talk Talk will not provide customers with a mac code because they say they are not needed as they have llu line, this does not make a difference we still legaly need a Mac Code from the provider by law (this is for the customers saftey) this makes it both frustrating for the poor customers that have had the trouble but the advisors to. Please be insistant with talk talk when asking for a mac code they legally have to give it to you with in 5 days either by post over the phone or email.
david snape(09/06/2009 14:53:56)
 phoned talk talk for mac code they told me i do not need it to change provider or move house
yvonne alsop(15/05/2009 18:01:35)
 have been ringing for about a month now complaining and getting nowhere still waiting to get my mac code and still havent recieved it but have been told they will send it by email but i am still waiting will be back on the phone again i think really annoying
donna(11/05/2009 10:40:16)
 i wish i had never signed up for Talk talk they are useless and you spend HOURS trying to get hold of some one,only to gey through to some one who does totally not understand what you are saying.talk talk refuse to give me mac code i have spoken to nearly every one who works for them and now i cannot get net from any one else as they have left a mark on my line!!!some one plz HELP!!!
Tracey G(06/05/2009 12:44:50)
 Absolutely awful customer service, being given conflicting advice all the time. Losing connection a lot. Now refusing to give me my Mac code so I can change provider. They want to disconnect my internet for a month when I have a husband in Afgan and need my internet connection.
Mary(24/04/2009 21:26:24)
 Talk talk will not give me a mac code even that I gave them one 18 months ago. My internet cuts off every few mins have spent hours on phone to their people. Glad time is up should never have 18 months contract with such badness.
George Botley(12/04/2009 18:17:52)
 My two cents once again, TalkTalk don't provide Mac on the grounds that they can't. That is correct. Tell BT when signing up to add a note or something to tell them you are on a LLU line and Bt will take it over with no hassle.
George Botley(12/04/2009 12:43:04)
 Dear all people requesting Mac Codes from TalkTalk. When signing up for broadband under TalkTalk they operate a service called LLU. LLU stands for Local Loop Unbundling which for the non-technical just means that TalkTalk install their own equipment in your local exchange. TalkTalk simply disconnect your line(s) from the host (old provider) and reconnect them to their own services. Many companies use BT services under openreach and only partially disconnect your line which makes the process alot easier. TalkTalk may not connect you to their own hardware if it is not presently available at your exchange. To find out whether they would have diconnected you visit www.samknows.com or give TalkTalk a call and ask them. Here is a small list of LLU providers: If TalkTalk have connected your line to the LLU unbundle process you can't retrieve ANY Mac codes as ofcom haven't yet established a LLU arrangement. The hardware TalkTalk uses is very similar to BT so switching back to BT should be a breeze. Contact BT broadband and phone sales as you will require a BT line the number for sales is 0800 800 150. Sign up for their service and tell them to add a notice to your account for the engineers and support team that you are on a LLU unbundled service and you don't require a Mac code according to Ofcom regulations. - Only tell them if you are 100% certain you are. By adding that the staff should be made aware of your situation and not nag you to death over why you need a Mac code, as believe me.... They Do. If your problems persit with BT contact their headquarters. Number on saynoto0870.com
mick(23/03/2009 18:40:17)
 no problem with phone side of talktalk but broadband rubbish, forever losing connection, actually cost me £20 when booking a holiday, lost connection just before completing booking, when connected again the holiday had increased by £20. having to stop with t.t. because can't afford the reconnection fee with b.t.
mick coulson(23/03/2009 18:32:03)
 want to move from talktalk to tiscali have been told it will cost £125 to get a b.t. connection.post office want £117 to connect to b.t. talktalk say i do not need a mac code. i have an existing line( was b.t. ) and a dialing tone why can't tiscali just connect. ?
neil(22/03/2009 17:28:28)
 they simply will not give me a mac code. i would also like to bring their argumentative attitude during phone calls to peoples attention, some calls descend into playground bickering, it simply beggars belief.
tim(19/03/2009 13:07:52)
 Asked for it, a week passed, asked again, it hadn't been ordered, phoned a week later..passed on to Paul, generated and got it over the phone!
JW(18/03/2009 12:06:44)
 You people do not understand how the system works. If you have free broadband then you CAN'T get a MAC. The reason being that MACs are used to transfer between providers using BTs exchange equipment. If you have free broadband with TalkTalk then you are not using BTs exchange equipment therefore there is no MAC to generate. Your line would need to be reconnected to BT equipment before you can use any other supplier, BT will want to put you in a contract, even if only for line rental. Once you are connected to BT again then you can join whoever you want for broadband without the need for a MAC. Check the Ofcom Website for information regarding MACs and LLU (LLU is the reason you can get free broadband). I use TalkTalk broadband without any issues at all. By the way there is no such thing as Oftel. There is Ofcom and Otelo.
rod stewart(18/03/2009 11:55:30)
 Hi If you are on the free broadband product. Your line will be on Talktalk exchange equipment. You do not need a mac code. Just go back to bt for your line rental and you can go to another broadband provider, most bb providers require bt line rental anyway. Mac codes are for broadband providers that run of BT exchange equipment. The free broadband from talktalk does not run on this so you dont need one. Customers who pay talktalk an extra 15 pounds a month for bb, are on bt exchange equipment their broadband is being resold from bt wholesale. - so a mac code can be generated. I hope this helps you. Talktalks system is called LLU there is nothing illegal about this they do not steal broadband from other suppliers. If you do go to talktalk read your letters the first welcome letter advises you to ring your previous supplier to advise you are going to TalkTalk.
Bob(24/02/2009 18:18:07)
 My wife phoned TT a month ago to get the mac code, as an ex employee she knew the right numbers to ring and did it in her old branch. A month went by and nothing so I rang sky who said no mac code had been entered into the system. She(as the account holder) rang TT and asked for a new one and was told 3-5 days which is BS. I rang them back and was messed around for 30 minutes being told they'd requested it once and can't do it again, knowing my stuff I wouldn't let up and then they cut me off. I rang back and didn't even have to give any details other than my number and got it straight away. Rang sky and was told that the number was to short, being an identical first six digits, I filled in the blanks and was told it's still not an active mac. The guy from sky said let me change the b to a c in the last digits, it's common for them to do this and it worked, unbelievable!!!
Lee Pownall(19/02/2009 20:50:05)
 What an absolute nightmare very very frustrating. Reason for wanting to leave Talk is broadband was promised free 18 months ago now after paying £15.00 for that period of time and ringing up every few months only to be told different things by these liars what a surprise now the contract is up they are offering it for free.This to them is not a good enough reason to give out a mac code and can not understand why i want to switch providers and pay for broadband. After explaining myself to them time after time and getting passed around to different people who all continue to argue the case why im wanting to leave i was finally told after my broadband goes free i don't need a mac code. After ringing my new provider back they said this was rubbish and Talk Talk have to give you this mac code after 5 working days from first requesting which is regulated by Ofcom. When i rang Talk Talk back once again to try and obtain the code after 3 hours of trying i only got the message we are closed now!! I will try again tomorrow and again the day after and the day after if i don't suceed. good luck everyone!
Joe Hayes(31/01/2009 15:02:14)
 My contrac expires on 2/2/2009. I pay £15 p.m. extra for broadband as TALKTALK tell me this will cease when my local distribution centre is upgraded. However, they can not tell when this will happrn so I wish to move to BT. When I phoned 0800 049 0049 they would transfer me to the 'options department' which proved to be VERY helpful. They gave me the MAC Code which is valid for 30 days.
Phillip Allen(30/01/2009 07:47:07)
 TalkTalk refused to provide a MAC code as they said there isn't one as my broadband service is free with the land line. I collected evidence since I first connected with them 9 months ago that their service was totally unreliable and confirmed to them in writing that I suffer around 5 hours per day drop outs and failed connections. As they are therefore in breach of contract, I won't be paying any cancellation charges and I will want my £30 connection fee returned. I don't think they log calls to their Mumbai customer "dis"service call centre as one can phone back within hours and they tell you to go through all the same ridiculous checks yet again so you can use this information as you wish.
Bryan(26/01/2009 17:34:24)
 Called TalkTalk on Saturday for MAC code as my wife now works for SKY and gets free broadband. Operator said that the 'machine' that generates the MAC codes was not working and to call back next day! However, called back today and was told MAC code would be emailed within 5 days. They also offered me a cheaper deal on my TalkTalk phone package - £8.00 a month less than I currently pay - to get me to stay with them for my phone.
Bill Hunter(14/01/2009 15:55:30)
 Bullies, liars and basically rubbish - Asked for MAC code on six occasions, all failed - must have spent three four hours on phone. I have no broadbanc now as BT wont accept as they say TT have tagged by line - they say no.
chris whitton(13/01/2009 17:37:03)
 telephoned talktalk & was refused a mac code on the grounds that 'broadband was free & i didn't need one'. Was like talking to a automated machine. I only want to leave because the product (broadband) is rubbish & the helpline is an expensive joke (you pay for them not to fix their problem!) Now the advisors tell lies!
Katrina(11/01/2009 09:55:35)
 Talktalk must be lying as i tried to get my Mac code and was told that they would not give it . I later spoke to the retentions department who told me tthat they did not use mac codes , so who is lying , the first or second person . I suspect that the retentions people are lying . Next time they ring me to try to persude me to stay with them I will ask for my mac code before making any decision. Then they will probably change it anyway.
lisa richards(24/11/2008 01:17:21)
 Talk talk will not let my cancel my package with them and will not give me my mac code. the phone calls to them have lasted well over 2 hours consisting of being transferred to various useless employees of TT, being left on hold and finally being cut off. 2 weeks and hours of time wasting and I still have not cancelled or obtained my mac code... HELP
lisa richards(24/11/2008 01:09:46)
 Dreadfull time trying to cancel my package with talk talk. They can not get my broadband working..problems on their end. My 18 month contract has expired and I wish to change my isp, they will not let me cancel they will not give me my mac code. phone calls are stressfull and on average last over 2 hours. (thank goodness it's free) they keep transferig me and putting me on hold and then hanging up on me. I was told a mac code was not needed. this has been going on for over 2 weeks. I am now seeking advise from the telecommunication omnibusman. Dreadfull company.
Alisdair McRae(18/11/2008 18:05:33)
 couldn't get mac code from cancellation dept. employee Harrison, from Northants call centre - very rude & obstructive.
david(15/11/2008 19:26:36)
 i phoned talktalk and they said the code will take 5 days, after a week i rang again the lady said the operator had requested the mac key and only he would have it. she promised to get operator to send mac code within 24hrs(Never did call) rang again a few days later this time i was told that no one had ordered mac codeand would take another 5 days, this time i did recieve it very fast but the had not given me the full code. they may be one of the cheapest but customer care looks to be were they cut costs. npt impressed
James Feltham(29/10/2008 11:28:10)
 No problem, transfered to cancellations department who asked if I'd had a better offer. Said no, very pleased with TalkTalk (which I have been) but needed to switch providers as TalkTalk doesn't 'talk' to my works server. Mac Code provided after two minutes on hold.
mbowman(18/10/2008 13:35:15)
 Just got off the phone with TalkTalk. Spoke with Edward on Team 31. Edward informed me that it was physically impossible for TalkTalk to generate a MAC code!
Mrs B Marjoribanks(06/10/2008 10:12:51)
 Rang Talk Talk to ask for Mac Code, said they dont have one. Rang BT who said we need the Mac Code and they do have one. Rang Talk Talk who said they dont have one and then proceeded to read me Offcom information. But offered to get an engineer to ring me to sort my problem out. Have no idea what to do next.
Bob Horn(02/10/2008 12:18:48)
 Been with TT for 3 yrs to be honest , I had a few disconnections at first,then a pretty constsntservice for 2 yrs. Now decided to go with sky after a few questions and telling them they couldn't provide the service I needed,they reluctantly offered to send the mac code to my email addy,I replied that I would like it now over the phone and I work for oftel and know my rights and was promptly givien it there and then. A little bit of bull goes a long long way!!!!!
Carol H(01/10/2008 22:23:39)
 Tried unsuccessfully to get my mac code today. Couldn't understand what the guy was saying (in India!!!), but got the drift that I haven't got a mac code(!!) and that I would have to go back to BT for a year. Phoned Vodafone who I'm with for mobile and was thinking of going to for broadband bundle, they didn't think what TT was saying was correct so they checked my line with the exchange and apparently TT are right - I don't have a line in the BT exchange, I don't understand all this, bit of a technophobe, but I do know that I will leave TT even if I do have to reluctantly go back to BT, wouldn't stay with TT on principal. They are completely useless, very, very poor service, connection and speed. Absolute rubbish and they need to be taken to task over it. I'm now writing to the MD about my experience - go to the top!
paul(27/08/2008 15:47:19)
 been with talk talk for 18 month stuck with then as they kept saying my pseed would b faster shortly wot a load of bull .... now they dont want too give me my mac code the are a bunch of useless ........ DONT GO WITH THEM FOLKS
Kevin Hollas(14/08/2008 16:17:30)
 asked for it got it. great customer service.
janet blackmore(11/08/2008 18:12:01)
 We want to switch broadband/phone provider however talktalk refuse to give us a mac code the only way to change is to go back to BT for 12 months! which is twice the price. what can we do?
peter crowcroft(10/08/2008 11:49:50)
 they are horrendous they make it very difficult to talk to them
angela mcdonald(18/07/2008 14:54:38)
 Well after reading the reviews i got armed & dangerous got through woithin minutes spoke to foreign girl Amy asked me why i wanted to change to Bt told her was cheaper & i was getting free router..Answered few other questions then ahe offered me a free router as long as i enter into new contract for 18months to be honest i just wanted out the talktalk experience and pay a bit extra for bt> she managed to get me to renew my contract for 12months with free router all for 19.99per month BT was £27.. I admit i did have a really bad experience with talktalk 18months ago but they are quite competetive. Didnt get my mac code but saved me £7 a month! :D
cat louis(17/07/2008 22:25:06)
 AVOID THEM AT ALL COSTS. Their internet service maybe free, but it does not work. u will constantly be disconnected, and interestingly get RE CONNECTED when you dial the customer help line !!! IE as soon as u dial the help line, the BB comes back on, so the system is basically kicking you off, and re-connecting you only when you dial the help line.... note, it reconnects automatically, u dont need to speak to anyone, this PROVES they are disconnecting me deliberately.....anyway, I told them all of this and they just act as if they are innocent.... the people on the fone may well be innocent, but their BB service is designed to offer you next to nothing....they simply do not care as they are just making millions out of people joining and leaving unhappyly....they should be shut down , but alas, everyone is corrupt these days, so if u shut them down, u would need to do the same to british gas, etc etc all the other swindling utility companies out there, IE all of them...
Keith(17/07/2008 14:12:31)
 No problems - got mac code within 5 mins of getting through to Talk Talk
Paul(16/07/2008 19:51:36)
 Been round the world with talktalk this evening fobbed off in every conceivable accentabout my MAC code all I have seemed to do is waitwait & fed c**p about how much every other ISP is more expensive but failed to point out that they are probably more reliable all I want is to speak to someone in UK call centre 35 minutes of naff poems is too much. A really poor set-up.
Mandi(14/07/2008 16:24:54)
 Joined TT after the original free bband offer-wish i knew then what a complete and utter useless internet service and customer service i would get! been trying to get outbut keep being told i don't need a mac code when other suppliers say i do; then passed around, put on hold and cut off! want go to sky without incurring loadsa costs but need a bt number which means have to sign up for a year & can't check if i am eligible for free sky bband (otherwise £17)until i am with bt...blah blah..aarrgghh!!!! at times i need to work from home but continuous loss of connection means i'm gonna get slaughtered for being late with my reports again!
James S(07/07/2008 16:06:49)
 I work with Orange broadbband and Talk Talk are infamously bad at using Mac codes, not only do they not give mac codes they do not use ones given to them, they pratically steal the line and it's services and do not inform us so a customers account will stay open on our systems, this sometimes racks up massive bills that customers have paid for no service and we cannot refund them for it because Talk Talk have no used a Mac code. They are taking a half arsed attempt at been a reliable buiness just to accomodate for there growing ammount of Talk Talk, In my oppionion, If you already have broadband do not even SPEAK to Talk Talk, I have known a customer to not even know they had taken a contract with Talk Talk, there bound to mess it up for yourself or the previous ISP
John Hall(20/06/2008 11:45:03)
 I telephoned TalkTalk and I was told that because BT supply my phone line and Talktalk only supply the Broadband that I dont need a MAC code to change Broadband supplier. It is my intention to use sky talk and sky broadband, I am an existing Sky TV customer. PLEASE HELP !
sandra(10/06/2008 23:56:05)
 Glad to hear other people are having the same trouble with Talk Talk as myself. They are the biggest load of crop. They answer the phone you cant make them out then they give you the run around. sorry day i joined them. They are a hateful crowd.
steven webb(19/04/2008 15:04:10)
 i have never dealt with such a bunch of liars and tosspots in all my life.. taktalk are s*** with giving mac codes out and try to bully you then put the phone down on you or just bull**** you NEVER EVRY USE THESE PEOPLE AGAIN
shane pearce(10/04/2008 10:17:32)
 The worst ever internet broadband provider, I tried to cancel before my contract had begun as I read afterwards how terrible they were, Talk Talk point blank refused to cancel order, now I've reported them to Oftel and going back to BT but they will not give a MAC code so I'll be without the net for 10-14 days. Company needs shuting down PERIOD!!!
Julie(04/04/2008 11:26:56)
 I went with Talk Talk for business broadband but never even recieved the router, waited 3 months and nothing, so cancelled it. Anyway been trying to get MAC code from them for 6 months, they will not give it to me. They are absolute ****** every one i have ever spoken to has been useless. I think talk talk are utter ***** and would never in a million years ever use them again.
ann(29/03/2008 17:35:33)
 talk talk are ***** would not give out mac code and said if i needed it they would disconnect staight away they cannot do this and it would help to have someone that speaks english and not packkkiii disgusted with talk talk
Louise(11/03/2008 18:28:58)
 Talktalk have refused to give me my mac code. The call center got very nasty with me. I don't want, nor can I afford to be offline while I cancel all service with talktalk. Grr VERY Frustrating!
lisa(05/03/2008 20:44:49)
 Talk Talk refuse to give me a mac code on the grounds that i dont need one when switching to sky as its a complete package ie ; internet is free. But sky say it's quicker to swap if i get a mac code. Very frustrating!