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How to get MAC code from Sky

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Tips & Experience from other Sky users

ross(20/09/2011 20:37:18)
Well was considering moving to orange broadband as i already have two contract phones with orange. Well as it goes orange called me to offer broadband so went through the usual stuff then, the pain in the arse bit. getting mac code from sky, tussling too and from orange and sky for near on two hours, told all sorts from sky like, mac can only be sent through post we aren't allowed to say over phone to, 'just one of those things, some people get it in 5mins' to, 'you should have it in 48 hours', then 24 hours, even had one sky operator hanging up when i mentioned ofcom ! I have been told il definitely have it within 24 hours and can definitely be told the code over the phone. So il report back tomorrow.

Meha Talati(24/08/2011 11:41:55)
Hi - I rang this number: 08442410515 - after a 6 minute wait, I was told to ring back tomorrow for the MAC code. THe lady applied notes on the screen that I have requested a MAC code however I was told to ring within 24 hours again to get the code. It is quite annoying to have to ring back again. you want things sorted as soon as you ring. especially when you have waited to get through to them already. I will ring back tomorrow now and review back.

Chris(17/08/2011 15:57:24)
It was the easiest phone call I'd ever had to make to Sky. Told me the MAC code would be miled out, but if I stayed on the line it might appera in their system - sure enough it did, within 2 minutes. The MAC will still get mailed out, but either way, I'm ready to role with another provider.

MHCal(10/08/2011 17:50:30)
Husband tried to point of exhaustion to extract code from Sky they were very sticky I sent a polite email and got it by return from a lady called Margaret, Thanks Margaret.

Graham Stew(26/07/2011 18:18:58)
I asked Sky today for a MAC code (needed for a switch to Virgin) and was told this was not possible. Now I'm stuck between two companies who won't talk to each other ... I give up!

Cathy Green(22/07/2011 18:49:31)
Sky have said that I do not have a Mac Code.I am trying to leave sky and go to virgin. Today I have spoken to 5 different customer service people and they began by saying that I didn't need a Mac code because of the system I had which is SVBN.They then said that it is not possible to request a Mac Code for me as I am on SVBN. I would need to order new line rental and broadband services with my preferred supplier. They went on to say that it is physically impossible for Sky to give me a Mac Code as I am on SVBN. I then asked for a 'yes' 'no' answer to the question "Do I have a Mac Code" to which they replied 'no'. Could anyone give me the email address for Sky Broadband please?

Wesley(18/07/2011 14:49:55)
I contacted Sky about 2 weeks ago to get a MAC code, they said they were sending it out through the post and to allow 3-5 days. Still not received it. I phoned Sky again today asking for the MAC code and they said they cannot provide a MAC code because my broadband is in cancellation period. After 30 minutes arguing with an advisor, he said I definitely don't need a MAC code and to ring BT to make the switch. Despite me stating the facts after doing it for myself and family several times before, he continually insisted I do NOT need a MAC code and to tell BT I don't need one because it's in cancellation and they can do it without MAC code. So, on the phone to BT, they confirm I do need a MAC code and they cannot do it without. I was also given the number for Ofcom. I phone Sky one last time, they said it's in cancellation and they have to take it off cancellation then he will provide one... So he cancelled the cancellation, and low and behold, he cannot give me the MAC code because of an error on the computer! I persuade him to put me through to someone else who deals with the technical side, he says hes putting me through, then picks up again saying he's spoken to them and his manager and they can't provide a MAC code, and BT have to contact SKY for the MAC code. I said it's not down to BT, just give me the MAC code and let me go, they refuse and tell me I will get a call back. That's it. He hung up. So people, what do I do now? That is the question. I doubt Ofcom will be able to do anything. I'm absolutely furious now!

Jimmy(01/07/2011 18:32:54)
Just phoned them up. The man I spoke to was very friendly and didn't even ask for a reason, as well as telling me I wouldn't have to pay off the rest of my contract before switching. Couldn't have gone more smoothly! MAC code to come with 24 hours, he kept trying to check the computers to see if they had generated a MAC code yet for me.

Mr Osborne(29/06/2011 10:39:28)
Firstly..get a long winded message about advice on connecting games consoles to internet. Don't need this advice. Don't have a games console! Wasting time and my money. Secondly menu system does not mention MAC number requests at all so went through to broadband and billing. Put on hold waiting time expected to be 15 minutes. I hung up. I think this is a deliberate ploy to stop people getting their MAC number easily. Should be outlawed. A simple website where you enter in your phone number should be able to give you your MAC address online surely...not rocket science.

jan(28/06/2011 13:35:02)
I rang and was given a code...didn't work! Rang again and was told what I was given was incorrect, the initial V's were in fact, W's. sent the corrected MAC to BT and was told that this had also failed. Rang Sky a third time and was told i would get the MAC via snail mail in 5 days, when I asked confirmation that this would be a different code and hopefully a correct one, I was told abruptly that they would comply with the law! NOT happy!

Dena(16/06/2011 17:35:40)
I have had a terrible time trying to get a MAC code from Sky. When I originally phoned to cancel my subscription with them they said they'd put the MAC in the post. AFter a while (a week maybe) I telephoned them and they gave me one over the 'phone, but it was invalid. Eventually - after arguments - they agreed that it was invalid and said they would email me a new one within 24 hours. A week later it still hadn't arrived. I cancelled my Direct Debit with them, figuring that they were trying to hold onto me for as long as possible to get as much money out of me as they could. Now more than three weeks since I requested a MAC I still hadn't received one. My order with my new provider had been cancelled because the installation date had been and gone whilst waiting for the code. Sky do not provide a freefone number and calls are often prolonged, and I am now reluctant to give them any more income so didn't want to phone. I sent them email again today urgently requesting a MAC but just got the standard "be in touch soon" response. Reluctantly I telephoned them and - to my surprise - they actually gave me a valid MAC code over the 'phone and it actually worked. Eureka! I quickly booked my new installation while I was ahead - just as well because within an hour Sky had blocked my broadband and my 'phone - seems there's nothing they won't do to try to stop you moving to another provider. I've made a written complaint to Trading Standards and I've lodged a complaint with Consumer Direct - I would suggest that everyone who experiences similar problems does the same, and perhaps something will get done. I just hope all the members of Sky's Board get fleas and their homes get rats (yeah, I know I'm being childish, and...?)

TTLandlord(08/06/2011 12:19:19)
Following on from Ed's comment below, I found the freephone number to be wrong (missing zero). Phoning 0800 0466434 worked for me. I also didn't have to go so far into the options (3 then 2 did it for me). After trying to keep me, they had no no arguement when I mentioned I was after BT's fibre optic speeds. They didn't give me a MAC code there and then but said to phone back within 24hrs. Otherwise it will be posted. Hope this helps someone.

R(23/05/2011 18:42:19)
i was with sky, when i decided to migrate from sky to talktalk for my broadband i was given a mac code i did call talktalk to give the mac code but i was told i don't need one and that talktalk will deal with everything and that don't need to do anything talktalk will transfer my broadband from sky, but i am still getting charged by sky for my broadband. i disd call sky and talktalk about this matter sky say that talktalk need the mac code to transfer my broadband but talktalk say i don't. i am stuck in the middle calling both the company and no one wants to take responsibility for the mistake. i am still waiting for this matter to be sorted, what can i do now?

Terry(20/05/2011 16:39:36)
The freephone number below doesnt work Sky only want to charge premium rates 1 20 min phone call waiting so i hung up 1 email saying they will post out my mac code after 10 days I contacted them again to be told a MAC code is not require, BT tell me a MAC code is required. 3rd email from Sky telling me they have trouble generating MAC Codes Do they have a clue what they are doing ?? In addition they have throttled my connection so now approx 500kb which I find more childish than annoying

Peter Oliver(17/05/2011 14:54:19)
Having a nightmare getting a mac code from sky. my new provider says that it is a digit short it has 4 letters followed by 8 numbers followed by / then 2 letters followed by 07M Sky a refusing that this is right and that the mac code only has 7 numbers after the first 4 letters!!!!!!!!!!!!!!!!!!!! What am i meant to do. Can't set up with a new provider if sky don't give me a mac that is accepted.

Ed(21/04/2011 16:59:48)
Wow, have been reading the below comments. It must depend who you get put through to. I rang sky (SayNoTo0870 gave me a freephone number: 0800466434 then I chose to speak to the Broadband technical department, option 3 then 2 then 2 then 1). They gave me the MAC code there and then. Don't know if it will work, sky have been great, only switching as my area now has BT Infinity and they can't match the speeds. BW all.

Warren(14/04/2011 12:21:58)
Guys, after checking through this forum I too became worried yet took encouragement from John Oxley's mail below and contacted SKY via their email service. I got a call back within 30 minutes and a MAC code to boot! See - there is a God in Heaven! :o)

Huw Jones(29/03/2011 11:33:14)
Pleasantly surprised. No high pressure sales pitch to try and keep me with SKY. Very understanding person (thanks Samantha), speedy and painless. That's the human bit done, let's see if the automated bit works as efficiently :-)

Sian Gray(26/03/2011 21:12:01)
Joke! I requested a MAC code as Sky can only offer speeds of 0.5-1 meg. I was told the code would be posted and emailed..... No letter or email received. Called back. Waited in a 30 min queue to be told to give it up to 4 wks (This becomes important later!!!), after 4 weeks I called back, spoke to an advisor who said he would call me back the next day after speaking to the technical department. No phonecall. Called back again. Girl attempted to give me my MAC code over the phone, but it had expired! Hence the 4 week importance!! Have now been told I have to wait until mon-fri 9-5 for Sky to speak to BT to raise a manual request for MAC as you are only allowed one generated request! I feel like I spend half of my time on the phone to them. The 'customer support' they offer is appalling and the most annoying thing is without a complaints department to speak to, you have no right of redress!!! I have 34 logged complaints against them and have sent 9 emails and had not one response. The company is a joke. The advisors are a joke. The trouble is that I do not live in a cable area so I have no one else to go to (apart from bb, which I obv can't do anything about until mon). They know they have me over a barrel and do not care. I too will be raising this with ofcom.

Lee(22/03/2011 17:51:31)
Sky have been nothing but courteous and helpful through my dealings with them, providing support above and beyond what they needed to. I wouldn't even be leaving if they provided fibre optic but hey ho. Asked for MAC by phone, was given instantaneously.

John Oxley(13/03/2011 07:30:15)
Sent the e mail, the number came back the same day. Sad to say if the rest of sky worked like that I would not be leaving. I spend an average of £94 month and they are impossible to talk to about issues! Thanks John.

David Parkin(09/03/2011 13:45:40)
Called Sky and received the MAC code after a short wait for it to be created on the system. Wasn't even asked why I was leaving! No problems at all.

Mike Ketley(03/03/2011 11:43:13)
Spoke to a charming Scottish girl - discussed why I was leaving - no problems, and was given my MAC code during the call. I have to say all of my dealings with SKY have been courteous, efficient and as much as they can be, a pleasure. Well done SKY.

scarlini(23/02/2011 12:24:01)
Rang sky today to get MAC code and the girl on the phone advised that sometimes it comes up on the system and sometimes it doesn't. She advised she could send it in the post but I insisted on waiting saying my friend had his yesterday instantly and hey presto....it appeared on the system after a couple of minutes waiting.

scarlini(23/02/2011 12:23:28)
Rang sky today to get MAC code and the girl on the phone advised that sometimes it comes up on the system and sometimes it doesn't. She advised she could send it in the post but I insisted on waiting saying my friend had his yesterday instantly and hey presto....it appeared on the system after a couple of minutes waiting.

Stuart(08/02/2011 14:47:15)
I contacted Sky for the Mac code. Had to wait 24hrs then called again and got the code over the phone.No problems.

louis(01/02/2011 12:17:58)
Asked for mac code 31/01/2011, told to wait for it in the post. Wanted to sign up to new provider next day so rang back and was given MAC code over the phone. No problems at all. Just phone them back and ask for it over the phone if you aren't given it straight away. They tried to fob me off again with , 'you'll get it in the post' but I just told them I was entitled to be told it over the phone. No problems

A West(01/02/2011 11:18:05)
I have had two attempts. First, the call to Sky was organised by Orange. The Sky operator was foreign, hard-to-understand and with a completely uninterested manner, forgetting that I might be leaving broadband, but I was still a Sky Digital customer. I was told I would get the MAC code within 4 days and then he just hung up. The code had not arrived over a week later. I made the second call to Sky myself. It was clearly to a UK call centre and the operator was friendly and professional - but the MAC code requested 8 days ago had still not been generated. So I am still waiting. In another 24 hours I may have the information I need to change broadband provider. My present feeling is that I might be better off changing providers for all my digital needs.

Annie(20/01/2011 15:37:46)
Sky has been messing me around re MAC code for over a month now. Today I called Ofcom and raised a complaint. Ofcom is well aware of this issue with Sky and is helping customers on a case-by-case basis. Call Ofcom - it's the only way you'll make any progress :-)

Renton(10/01/2011 16:19:27)
I called the number on this website, then got a message saying I need to call 08442410515. Did that, selected option 3 (broadband), then 2 (billing, as there wasn't a MAC code option) they then transferred me to a very helpful lady. She applied for the MAC code, said it could take 24 hours, but said to stay on the line as it sometimes arrives straight away if she logged out and back into the system. Sure enough, gave me the code over the phone. One call, simple. That's the first time I've ever been happy with Sky customer service!

lee lewis(05/01/2011 19:28:38)
awful 20mins on hold to be refused even tho i have 3 months left, i have cancelled sky tv on 31st jan, and no longer want broadband from them having lots of problems

Dave X(22/12/2010 14:17:30)
Applied for a MAC on Monday - it's Wednesday and I still haven't received the text so I've just had to phone their premium rate call number to ask a second time! Only took fifteen more minutes and one transfer! I hate Sky with a passion.

Hezekiah Atemie(02/12/2010 15:21:24)
To get a MAC code is very difficult. They have sent me MAC code three times and yet non of them are valid. My experience is too bad when requesting for a MAC code.

Jorj(02/12/2010 10:21:24)
Asked to cancel my broadband subscription and requested my MAC code on the same day after experiencing <500kb/s speeds after 5pm. I was told this was fine and I should get my MAC code within the week. Three weeks later and still haven't received the code. I just rang Sky to ask wt's up and they told me that because I've cancelled my BB subscription, they couldn't send me a MAC code.

Beeston(26/11/2010 11:52:26)
OK. I'm one of those people who didn't realise how Mac codes work. Phoned sky this morning to give them 31 days notice for cancelling TV and Broadband. The rep try to give us half price TV, free this and that but I stuck to my guns and said no. I then asked him to give me a mac code and he said "you should have asked for that first". I explained that I wasn't aware of that fact and even though we will still be getting our services until 27th December he still insisted that I should have asked him for mac code first. I commented that if that was in fact the case, why they don't warn customers beforehand. You would think that any 'decent and honest' operation would do that. "Well thanks for nothing sky!". That's the sad truth that after Over 12 years of sticking with them they pull a nasty one like that over something as trivial as that. This is advice for anyone in the same situation. Get your mac code then cancel. This worried me at first but after phoning around this is what I found out. If you decide to go with virgin (which in our case we will be and saving ourselves about £400) you wouldn't need the mac code because they run cable broadband and not adsl. If you decide to go with BT and just have phone and broadband they can put you in a new line (for free) hence no need for mac code anyway.

john anderson(15/11/2010 17:06:21)
i made the mistake and canceled my sky broadband then ask for mac code they are saying they are unable to provide as ive cancel my broadband i did ask if i did not have a mac code in the future would it affect getting another provider they said no

Nick(15/11/2010 16:06:29)
Rang sky - put through to a separate department, told to wait while it was being generated. Given over the telephone there and then after about three minutes. Told them that I was changing to get a line speed 96 times quicker from plus net - as they are currently not doing this - little they could say on the salees pitch

Kevin(03/11/2010 11:02:38)
I can't believe after waiting for half an hour on the phone, then someone finally answered, told me to hang on the phone for her to get the mac code, after 10 minutes they hanged up!

Kevin(03/11/2010 10:54:10)
I can't believe after waiting for half an hour on the phone, then someone finally answered, told me to hang on the phone for her to get the mac code, after 10 minutes they hanged up!

youssef(25/10/2010 22:35:15)
the same thing happened to me, these people when they want to sell u the sky product they send liars ,trying to convincing u that u will pay less than wot u pay with other operator; but after signing the contract u wait for the biggest surprise ,the expensive bille that u have ever pay .and when u ask for canceling the contract u need to wait till the period finish and after when u want to ask for the mac they let u enter to the amazing world of excuses and till u hate the day u open the door for them and give them your money .plz before sign any contract read the small writer in .

pat alford(25/10/2010 18:41:39)
SKY TOLD ME COULD NOT GIVE ME MAC CODE AS I HAD TRANSFERRED MY PHONE LINE FROM BT TO THEM SO CONSEQUENTLY IF I WANTED TO TRANSFER TO ANOTHER ISP I WOULD HAVE TO ASK BT TO INSTALL ANOTHER LINE AT A COST OF APPROX £125

Terrytacsi(22/10/2010 20:47:56)
Phoned Sky yesterday and told to ring back today, rung back and got mac code, was wrong first time but my fault as I got a letter wrong. Typed in the correct mac code as I was being told it on the phone and it went through without fault. Had to tell Sky that TV, Phone and broadband was all seperate cos TV is still under contract and phone/broadband was out of contract, they gave us mac code when this was pointed out. Overall Sky were ok cos I was ok with them, the tone of your voice helps. Try to be calm.

Terrytacsi(22/10/2010 20:07:30)
Phoned Sky yesterday and told to ring back today, rung back and got mac code, was wrong first time but my fault as I got a letter wrong. Typed in the correct mac code as I was being told it on the phone and it went through without fault. Had to tell Sky that TV, Phone and broadband was all seperate cos TV is still under contract and phone/broadband was out of contract, they gave us mac code when this was pointed out. Overall Sky were ok cos I was ok with them, the tone of your voice helps. Try to be calm.

Terrytacsi(22/10/2010 20:07:09)
Phoned Sky yesterday and told to ring back today, rung back and got mac code, was wrong first time but my fault as I got a letter wrong. Typed in the correct mac code as I was being told it on the phone and it went through without fault. Had to tell Sky that TV, Phone and broadband was all seperate cos TV is still under contract and phone/broadband was out of contract, they gave us mac code when this was pointed out. Overall Sky were ok cos I was ok with them, the tone of your voice helps. Try to be calm.

london(18/10/2010 10:41:59)
i have been trying to get mac code as i wont to change to another service,but keep being told will send one, still not got it.phoned them yet again and spent 30 mins on phone,been told cant get one,they have to fill in forms to try and get me one that way,dont understand because you can get one over the phone. lol.

David(06/10/2010 20:07:12)
Asked Sky for MAC code and they have said they will post it, but since I have asked the connection has plummeted and I get appalling download speeds. Obviously penalizing me for even asking, even though I was just trying to hedge my bets

Akhtar(26/09/2010 20:32:11)
Sky... aaargh! They are so annoying! Recieved MAC cofde but was out dated. Called them for a current one and they said it shoul come in the post. Waited 1 week and it didnt come so called them again last week.. they said they dont know why i didnt get it and they can email me it or give it to me on the phone so they are re-posting it. Guess what.. another week has passed and i still havnt got it. Will call them again tomorrow.. they are taking the piss.

vicky(22/09/2010 20:10:03)
Have just given my new provider the supposed up to date MAC code and they are saying it is not correct. Ho hum am now going to phone Sky yet again and ask for an explanation. In this day and age this experience is absolutely ridiculous.

vicky mawhinney(21/09/2010 22:06:01)
Rang Sky back again and they are supposed to supply this code within 48 hours. Apparently it takes 24 hours for the code to generate so I will phone them again in the morning. Everyone should complain to OFCOM as they will be fined £1000 for each complaint. The offer I have from a new provider expires next week so if Sky do not give me my MAC vode I will phone another number supplied to me by OFCOM.

Kevin Wall(17/09/2010 15:23:57)
I have been trying to get a MAC code from sky for a few weeks. They say is will take 48 hours to generate, however it fails. Each time I ring back, they re-issue the MAC code via post, but it doesnt arrive. I have now found out that other poor souls are suffering like me.

charlotte mawhinney(17/09/2010 14:25:17)
This is so frustrating. Have been trying to get a MAC code from Sky for what seems ages and to no avail. OFCOM were no help whatsoever. Sky finally gave me an out of date code so I still cannot change my provider. Complained to Sky by email just now - not expecting a reply. Can't Sky be penalised for this as I was told they had to by law provide a MAC code within 5 days.

chaitalli dutta(16/09/2010 20:32:51)
My experience with Sky broadband is horrible.My contract expires one year back but still I was with Sky but I was getting 0.5 mb download speed and found my router was not working properly.Called sky to change the router but they said I need to pay for it(even if i go for a new contract).when I called o2 to provide my broadband they asked for the maccode ..I contacted sky for that..and spend 300 pounds as i was in roaming from india but still they havent provide me the maccode.Every time they gave an excuse for this.I am still without my maccode and cannot have any broadband service at present.

Ady(12/09/2010 20:11:28)
Well i've been trying to get a MAC code from Sky now for a month, each time they tell me my line is tag free,i last called yesterday and told them i'd be calling OFCOM if i didnt get my code there and then they said they'd email it and i should get it with 12 hrs (i never got it),so tomorrow 13/09/10 i will be calling OFCOM BTW, BT say my line IS NOT tag free and that i need a MAC to proceed.

david(09/09/2010 12:16:56)
Just rang sky to cancel the tv/Broadband it was done on the phone there and then even a mac code, I thought brilliant it so easy. How wrong can you be. new provider told me it was an out of date mac code phoned sky they told me it was not refusinf to give me a correct mac code. so now stuck in limbo . tryying offcom now. never ever will use sky again.

B J Ford(09/09/2010 12:00:05)
Very courteous chap - but great sales pressure, including a "we'll be cheaper" assurance. If they'd offered that to start with I ight not mind so much, but the have regularly increased charges on the basis of imaginary high downloads (we don't download movies, etc, at all; this is an email,and browse operation!). The MAC will come in the mail.

Carl Davidson(09/09/2010 09:40:46)
A long time and put under serious pressure by Sky. Told to phone back in 24hrs, see what happens.

graham(22/08/2010 22:16:01)
after two phone calls about a mac code i have got nothing, on the second call i was told that sky owned my line and bt had to put a new line from the exchange to my House are you having a laugh or what.

Richard Jackson(12/08/2010 14:28:56)
Just called and told to "call back in 48 hours". Confirmed they would also send MAC code out in the post. Wait and see...

RichP(06/08/2010 22:13:23)
Terrible - they gave me one on the phone which wasn't vaild, one didn't come in the post, when I called back they said they can't give me one over the phone, now have to wait for one in the post , which will probably be dated from the original request and be invalid again. Reason for Leaving - their tech support said I have a virus which is making my connection slow, funny how it's fine from my 3G Dongle on the same machine

Ian Holding(06/08/2010 16:34:11)
I Give BT the MAC code that I received from Sky and Bt said that there was a error because there is one number missing from the code, I then phoned Sky and explained what BT had said and after checking they responded saying the code was correct so I am now left in limbo with the possibility of having no connection if no one gets their act to-gether, what a shambles.

Howard(03/08/2010 16:09:08)
No problem at all! I cancelled my broadband service on MySky.com and their confirmation email contained the telephone number 08442 410 515. I called at lunchtime today and got my MAC immediately.

Chris Dring(28/07/2010 19:26:06)
Terrible experience. I sent a BT automated request and 10 days later still have had no response. I phoned them personally 5 days ago and they said they would put it in the post. Still waiting but they quickly sent me an e-mail the same day as I phoned them giving me 10 days notice that they would be stopping my broadband service. They will not, however, free up my line for a further 10 days so without the MAC code I will be stuffed. No broadband from them and no-one else able to supply it!

richard smith(27/07/2010 14:54:15)
my gf cancelled her complete sky account-tv-phone-bb as i moved my sky account to her address. i wanted to keep my tv but use my own phone/bb provider. they are now telling me the phone line is property of sky not bt anymore and will not return it to BT. only way to get a new phone line is to order a new line through my new provider £60+ or £127 from BT. Of course i can sign up with sky for free. Absolute Blackmail. I want to use my own provider and BE for my broadband, as its fast, reliable and ive been with them for years, i dont want sky's rubbish. Currently still waiting for the phone line/BB to be disconnected. Moral of the story is avoid sky talk/bb or be prepared to install a new line should you dare leave them.

David(27/07/2010 08:49:01)
Since my message yesterday, I phoned Sky back twice. First time - "transfer you to someone else...", I hung up instantly because the previous person in that department didn't need to transfer me. Second time - Gave me the code within a minute. No messing about, just gave me the number straight away. When I read it back to him he even corrected me because I made a mistake. The code was accepted by my new provider and they are switching me over within 2 weeks! The person I spoke to was called David, but I think it's just a luck of the draw kind of thing. I wouldn't wait around forever though, if they are funny about it put the phone down and call back. All of the people I spoke to were Scottish, not that it makes any difference.

David(26/07/2010 16:13:10)
Nightmare, asked for MAC Code but they said they can't provide one because we have a balance outstanding, we are in the process of arranging this to be cancelled and cleared but he said to ring back when we have done so, which im sure they will then say that because we have cancelled they cant give a MAC Code. What do these people want?!

Sean(17/07/2010 11:05:46)
This was very easy indeed, however the Sky customer service represented laughed when I told her I wanted to move to Eclipse saying "I've never heard of them". Wasn't very professional

Ray(02/07/2010 08:53:41)
SKY are shocking! I asked for my MAC code and they tried to fob me off with every excuse! Such as: 'can you phone phone back tomorrow?' Then 'we can only issue a MAC code when your contract expires'. Someone needs to take these bullies to task - quickly!

Mark Slater(01/07/2010 18:21:35)
Sky will not give me a MAC code. They provide my line and broadband but they say because I am on their line they cannot give MAC Codes. They've told me to get a new line from BT and cancel the sky line later.

cate(29/06/2010 20:33:57)
wish i could get a mac code from sky they keep telling me they cant give me one. basicallyigot told that once with them i cant leave cos they wont give a code how flippin stupid also cant use another modem as they not compatible so left with a shit service that cant cope with demands of household

Dusan(28/06/2010 23:01:01)
I cancelled my SkyTalk and Broadband + TV on 30 days ago. I checked with the guy that I need MAC and he confirmed it will be in the letter, got the letter 5 days later confirming all services going to be cancelled, but not MAC code. I rang Sky and they told me my line is own by SKY and no MAC is needed and that new phone provider will connect me and I will need to re-apply for new internet. I had to signup new 12m contract with BT because I wanted O2 Home Phone & Broadband - which they said I need BT line first. I wanted to cancel my cancellation, but been told by 2 other ladies I spoke to it can't be done once cancellation is on the phone line (they could activate TV, but not the phone). So in the end I didn't get my mac code :( lesson learnt

PAUL(24/06/2010 12:16:55)
I am not gonna go with any company hence the sky for sky as there was no option for other. I have been with sky for 2 years, I paid over the bill sent to me, so I would never be in debt with Sky. They told me that owed them £20.60 when I did my workings and bank account receipts. It should sky owed me over £80 yet they they trying to get wescot debt collector on to me without them showing me they're workings out, while I show them my working outs. I don't think this is fair, thank you for setting this site.

Dean(21/06/2010 11:34:58)
MMM not to much i can say about sky without swearing they have me that pissed off. I phoned to get my broadband cancelled over a month ago, was told that it would be cancelled by the end of the month and i would recieve my MAC code within 5 working days by post as they have this long by law. Still nothing, phoned them last night and spent 40 minutes on hold, they were then saying that all that happened was my package got downgraded to their most basic broadband. I was told that there was noone to speak to last night as the broadband department had all gone home, but they were going to arrange a call back for me the next day, still nothing. So this time i am just going to phone ofcom as they can fine the company £1000+ and will generate a mac code for me straight away. Advice - there isnt anything you can do about our mac code for the first 5 days as laws and regulations state that they can take up to 5 working days to get it to you, but the second the 5 days are up just phone ofcom and they can sort it out straight away, but be prepared for a long hold with them

Paul(15/06/2010 21:02:45)
Well I just spoke to a scottish lady who i told i had been made redundant and could not afford the whole package and had to move the bb first or it is very expensive to cancel the tv first £40 a month if i remember (not sure if that still stands nowdays). She gave me the code immediatly on the phone :) could not have had a better service.

Allen(10/06/2010 18:50:28)
Asked for MAC code over the phone, they said they have to issue it within five days and it has to come by post, i thought fair enough. Then read on here they have to give you it so I rang back, they said you can ring for it if its been generated and came up with some bull about it not showing up on the system yet. Five days later its still not here!!

John D(03/06/2010 13:04:13)
Phoned sky and asked for a MAC, they told me it was not available, but i should phone back the next day. Called the next day and told that a cancellation had been requested on my Broadband, so no MAC would be issued - i would need to wait 30 days for the product to terminate first! Chased them again and got them to cease the cancellation to generate a MAC; been trying to get the code for three days now. I will never use sky again.

Zandra(29/05/2010 20:03:03)
Cancelled BB and told that MAC would be available that night. Rang next day and then told can't give you it, it has to be sent out by post, in complete contrast to what I was told day before. I asked to be out through to someone else and ended up in the sales Dept. An Asian lad then gave me the number over the phone. Trouble is Orange are telling me it is wrong!!!!! Arghhhhhhh!

Hugh(23/05/2010 17:33:01)
Rang Sky, they said no problem. 10 days later nothing so phoned up and was told the transaction for a MAC hadn't been sent through so tried again, nothing. Now after 5 calls and 3 weeks demanded to speak to the manager and threatened to call ofcom etc etc. He tried to bum us off with technical difficulties and other nonsense but we'd have it in 5 days both in post and email. 7 days now and nothing I think I shall be giving ofcom a ring this is unacceptable.

Carl(22/05/2010 12:09:48)
I called the sky number at 11.30am spoke to Paul at Sky and within 5 minutes I had my MAC code. I entered it into my new provider (PLUSNET much cheaper) with no issues. Please remember everyone to take the details down correctly, read them back and enter them in CAPITALS with your new provider. And last of all do not forget to enter / and not a backslash in the mac code. If my broadband switch does not go through smootjly I will report back.

Gary(12/05/2010 12:00:49)
Since feb we have asked for the Mac code,we are given the wrong code everytime,we have had the phone put down,we have been told we will ring you tomorrow,we have been told you should get compensation and we will ring you back.They are the worst company we have dealt with and make you feel you know more than their advisers.

pamela riddock(08/05/2010 16:14:54)
got told by 1 person that my mac code would be emailed to me in nxt couple of days and by another member of the team that i couldnt get it untill my bill had been paid. all in all as a long time customer of sky,they are very unhelpful dont value me as a customer when it may be a bad month where im late paying,they promise not 2 deactivate anything in the time it takes 2 pay and the nxt day it will b off

Mr S.Atkinson(27/04/2010 12:17:09)
I fancy going to BT,It was always more expensive but you keep putting up my payments so now BT will be Cheaper

Ben (13/04/2010 12:50:02)
Phoned on Friday. Lady was really helpful, but system couldn't give a MAC code for some reason. Said she'd phone on Saturday, but didn't. I phoned on Monday, said I would get something in the post today. Nothing came in the post, but I phoned back and go my MAC code ....

Hopefull-ex-sky-cust(29/03/2010 17:17:58)
called today 29/03/10 at 5.13pm on 08442 414 141 opt 5 & opt 3, Got through to a scottish lady called mandy, i asked for my mac code politely, and she asked if we were switching providers, i confirmed this and within a few minutes, she said that the code will be emailed to us within 24 hours and a confirmation letter will follow in the post. very polite and no trouble either. hopefully, we'll have the code and all will be well!

Mike Newby(28/03/2010 12:07:41)
It seems that the 5 day limit to receiving a "MAC" is notan established rule as Sky do not apply themselves to this apparent rule. It has been nearly three months now and the excuses are mounting but no results produced. From technical difficulties to confirmation letters lost in the post and the list of excuses carries on... If one simply cancels the ervice and applies for another broadmand facility and suffers the downtime that comes with such a miove, can Sky, given their approach, still claim penalty costs after bthe event?

Sam Hunter(23/03/2010 09:58:39)
They were extremely helpful once i had explained my circumstances and gave me my MAC code.

Gerry Robello(19/03/2010 14:06:13)
A complete nightmare! Sky are currently providing me with Sky Talk including rental and Broadband. I now wish to move over to O2 for Broadband but they say I need a BT line so I've arranged to swith back to them. They also say I'll eventually need my MAC code fro SKY but they in turn say that as I haven't been using a Sky line a MAC code is not necessary. I asked them just to provide me with it anyway and they say they can't! I've spoken to about five different people with an hour this morning. The staff are obviously trained to make cancellations as difficult as possible for the customer. I now feel like cancelling my direct debit for their TV service as well but that would just be cutting off my nose etc etc ... the worst company I've ever dealt with as I've had bad experiences before! Where do I go from here ..?

ste(17/03/2010 20:25:40)
phoned sky today for mac code...and as with most other people i was passed from person to person and was on the phone for almost 2 hours with most of that time being kept on hold (yawn),, the final person i spoke to told me that because sky own my phoneline and not BT that there wasnt a mac-code to give me and when my line switched over to bt i'd just start up with them straight away....i made it clear that i thought he was filling me full of shit and that i still needed a mac code but he was adamant that i didnt need one,, so now i've got no idea whats what or who'll be providing my broadband when my line changes back to bt on the 23rd(i'm guessing it'll be neither)....wish i could go back and live in the 80's didnt have all this carry on back then...half tempted now to just stay with sky HURRUMPH

cgoodman(16/03/2010 18:56:09)
they handed over mac code weeks ago ..but talk talk are saying its invalid so the takeover hasnt happened...rerquested mac code AGAIN ..(sky gave same mac code) of which is not valid ...i called again today (6 weeks after signing upto talk talk) SKY say they have no other mac code for me and that the original has exdpired so talk talk will have to wait for my broadband to terminate .i am currently paying 2 companies now ????

Quill(13/03/2010 13:33:26)
I'm a new Sky customer and want to use my own (better) wireless router. Being told I can't, I asked for my Mac code. this is the reply I've received today (13.03.10). Where do I go from here? Dear Mrs . . . . Technically it is possible to use another router but sky will not give out the information to do so under any circumstances. The reason for this being is Sky's routers cost millions of pounds a year to make and would be a business loss if a customer received the FREE router to then dispose of it or even make it redundant for another router. Also our system works best on the equipment provided. Sky will not be able to disclose any further information on how you can use your personal router. We cannot provide you with a MAC code as you are under contract for the next 11 months. Sky will not be releasing a contract on the terms that a customer wishes to use a personal router. This is advised in the terms and conditions when you sign up to broadband. Because you cannot cancel your account you must use the provided router to gain access to your Internet. Regards Jay

Jim(12/03/2010 10:38:34)
Appalling customer service from sky, I've been given the run around for about 8 weeks. each time they tell me to call back to retrieve the mac code, it's not on the system although it has been generated or something like that. the first one expired, this was escalated internally - nothing received. I'm going in circles and I've been told the same again - it's been escalated and I'm now complaining via sky.com. Is this a stalling tactic because they know you want to leave?! If it's a legal requirement to provide the code in 5 days are they breaking the law by not fulfilling this basic request?! Will not use sky broadband again in a hurry!

Rich(10/03/2010 10:46:08)
Am actually still on hold with sky on the phone whilst I write this. Third call so far this morning trying to get a new MAC code re-issued, last one expired 7th March and we now have the BT line active and want to transfer broadband too. Have been told twice that no MAC code can be issued because the account is cancelled and in active. BT will not proceed without code and inform me that SKY must issue code. The sky guy has just come back to me now after 8 minutes on hold and asked that they ring me back between 12 and 1 so that his supervisor may try and sort out. Getting the run around here for sure! Donna barlate is her name so we will see.

faraz(09/03/2010 14:20:17)
A lot of people here seem to be having diffucult getting the mac code, whereas I received my mac code within 3 hours through an email as I filled in a form online to contact sky, I have placed my mac code on the 02 site and my 02 broadband will set up and active within a week brilliant no hassle no waiting for the mac code and will be able to switch broadband in just 7 days.

MK(08/03/2010 19:59:37)
sky is the worst isp ever iv been trying 2 get the mac code 4 2 weeks dey wnt gve me 1 dey say i can only get 1 mac code cant get 2nd 1 i cnt switch isp untill i get a mac code dey sey that after dey FULLY cancell my bb a can change isp plzzzzzzzz can someone help mee

CA(04/03/2010 21:35:25)
It is now 21:25, at 21:15 I followed the instructions given by "caza SKY are full of crap LIERS" on (20/02/2010 01:33:33). I got through to the scottish call centre. I have not only been given my MAC over the phone but have validated it on the O2 website, all in just 10 minutes ... Thank you very much guys Oh! by the way when you enter your MAC into the O2 website it has to be entered in CAPITALS or you get a message saying the code is invalid.

Amanda(28/02/2010 10:51:08)
I was grateful to be able to read other people's advice before embarking on my own attempt. I rang the number that had been posted by Jon on 25/02/10. Sky's operative did ask why I was going, but since it's because they've removed smtp relay and now force all Reply-To addresses to dominant (i.e. the address I have with Sky), she hadn't anything to persuade me to stay with! The MAC request was registered and I was told to call back the next day. I did, and was given the MAC over the phone without quibble.

Jon(25/02/2010 22:10:41)
I submitted a request via the online portal, received an automated response but nothing after that. Called 0844 2410515, option 5, then option 3 and got through to a woman in Scotland, I think, who took my details. I was then transferred to someone else who (after trying to persuade me not to leave) gave the MAC over the phone. I used the MAC the same day to move to o2. Fingers crossed the MAC is valid.

Derek(24/02/2010 14:42:16)
I made my first call to SKY on Sunday, its now Wednesday and I have called them every day. I am pretty certain that I will not have the MAC code by Friday. Keep getting fobbed off with "I'm having a problem with my system, so I can't give it to you now, but the request has been put through and it will be sent to you by post in five working days". This has been teh same every day that I have called. I have more chance of winning the lottery tonight - worst of it is the poor folks you end up speaking to on the phone are clearly not empowered to do anything. This is just completely frustrating and it will cost SKY a TV customer if they don't sort this out.

P Seward(24/02/2010 09:08:39)
I wish to switch my broadband from Sky to BT and have requested a MAC code. Sky advise my account with them is in a catagory that does need a MAC to switch. BT are insistent on the code. What rights do I have to demand one or other concede to the switch?

caza SKY are full of crap LIERS(20/02/2010 01:33:33)
Get your MAC CODE IN 1 HOUR Remember:- - the regulator Ofcom set the rule of within 5 working days but it doesn't take this long to generate its 5 mins actually! - Read through this to prepare & know what you have to say (knowledge is power people!) - keep your calm (they cant hang up on a reasonable customer!) - avoid being rude its the company @ fault not the operator - if you have them on your side it sure helps! - your tone can express your frustration which does help in step 3! Step 1 - Call 08442 414 141 (UK) go through to want to cancel sky - they will offer you all sorts of crap so be polite & ask them to save their breath / time you are not interested Confirm you want to give notice to cancel your contract within the time specified to adhere to your (12 month) contract (30 days but they allow 40 days which benefits you) *you may have to call back if you are early I had to call the following day no biggy I still signed up to O2 that evening! Step 2 - Once the operator confirms the date when your services will stop & ask for a confirmation letter *this is Sky accepting your notice period! Step 3 - Ask for your Mac Code! *they will try to faff you off with 3 to 7 working days has to be posted by RM & can get lost *DO NOT ACCEPT THE BS EXCUSES & DON'T HANG UP!!!!! *Fact* other internet providers supply the Mac code within minutes of canceling their services (google to find a few rival names to make your point) Step 3 - Ask to speak to the manager if they refuse to provide this code - ask them why they cannot give you the mac code - this is a service you are paying for & you are entitled to have this code in order to set up a new internet provider if they continue to refuse as you have given the notice & have only one month remaining so as they are being unreasonable let them know:- you can easily log into your online bank account now & cancel the Sky Direct Debit (they wont like that!) - see them in court (of course they wont win as there is no reasonable explanation why they are with holding your Mac Code) plus its not worth them taking you to court for one month subscription! - mention your blogs/facebook/bbc watchdog - the web is a powerful advertiser they cannot compete with a traffic of unhappy customers! Wanted to pass on the info so others so they dont have to wait weeks So Good luck & get you code in under an hour - we took so long as we had a lot of feedback to offer & got annoyed when Sky tried to fob us off but we were persistent & success!

maureen young(17/02/2010 13:52:54)
After 6 weeks of SKY not being able to activate my phone or broadband i cancelled and went to BT. Another 2 weeks and at last my phone is working. Now to get broadband but was told I need a MAC code. Went back to sky who said one hadn't been generated when I cancelled and it was too late now for them to obtain one, I would have to wait 30 days. Apparently I should have asked, which I would have done if I had known I needed it. Terrible terrible service!!

andrew wrighth of skys lies and overbilling i decided to cancel everyt(04/02/2010 12:54:05)
after having had enough oof skys lies and overbilling i cancelled everything but wasnt prepared for the hassle of trying to obtain a mac code, said it would be texted and email, great when i couldnt get online, then it trasnpired it hadnt been requested and i would get once service was finished, 31 days solution email the top man jremy darroch with your problems, did so at 9pm last night got a call 15 hours later with my mac code over the phone hat apparantly they cant give over the phone dont wast time with customer services email the ceo jeremy.darroch@bskyb.com

dorothy(02/02/2010 17:17:29)
ive been trying to get my mac code off sky for 3 weeks just keep getting excuses off them

michelle(02/02/2010 12:10:11)
I called sky on satursay afrernoon after having problems with another problem and asked to turmanate my broatsband. it too me a whole hr to get her to agree that shr would cancle it. the bets bit was she tryed to tell me they are the best providers around. still waiting for mac code htis is really annoying me.

Ian(02/02/2010 10:03:35)
I just called Sky on 08442410515 (option 5 then 3)as number O2 suggest is no longer valid. They also said it could not be done over the phone and I would get it in an email withing seven days.

Kerwin(31/01/2010 22:11:11)
Firstly, glad to have found this website via a google search for MAC code and Sky. Read the psots here and will share mine. Called today (31 Jan 2010) at around 21:10. Called 0844 2410 515, then option 5, then option 4. Call was picked up at 21:22 by Lisa, who sounded definitely local (as opposed to an overseas call centre). With a firm, professional tone, I kindly asked for my MAC code. She then proceeded to process the request, while having small talk like how long was I on hold, etc. 2 minutes into the small talk bit, she says the MAC code is ready and if I have a pen. She the gives the code and I confirm it back. Straight and simple, with none of the b***sh*t that I was expecting. True what the others say here, it's a hit and miss, depending on who's at the other end of the line, what call centre you get (if Sky has some sort of auto route feature on their IVR systems), and maybe even what time of day (or night) you call. Good luck to the rest, and thanks to the other posts here for sharing their experiences.

Jacqui McCann(30/01/2010 13:13:58)
We ordered broadband with Sky in June 2008 and never got it so decided to try a different provider. It took 3 months for them to cancel the order and now will not give us a MAC code even though it was never active. They hang up on us regularly when we enquire about it.

Vin(30/01/2010 11:59:14)
I just cancelled Sky broadband by giving one month notice on 17th Jan and within 2 weeks I received a letter with the MAC code in it advicing me that I require this code in case switching to another provider. I'm impressed for so prompt service as I didn't even ask for it :)

Ian(29/01/2010 21:13:14)
Got MAC from SKY Feb09 - didn't use & became time invalid. Tried to join BT, couldn't MAC invalid. Called SKY for a new one. Sorry we aren't your provider, no MAC to give. Lies, and they know it. Still have had BB free for a year ... at a really poor speed ... where's that ofcom address?

Kev(24/01/2010 13:04:56)
Just called Sky to ask for a MAC. Had to repeat myself probably 15 times, and ask to speak to a supervisor before the agent finally gave in and put it in to the system. They were unable to give the mac over the phone but have offered to text it to me.

william(20/01/2010 18:07:39)
i just phoned sky and requested a mac code the operator was scottish and within two minutes he gave me my code there was no messing about it was straight to the point which i didnt expect at all it must just depend who you get at the other end of the phone i was told before the coudnt give it over the phone

holly(20/01/2010 14:46:05)
I'm worried now, i cancelled sky subscription today, i asked for my MAC code and the woman said it was not on my account yet and it would be sent within 7 working days, my new broadband supplier can't process my order without it, i find all this broadband thing complicated enough as it without sky ,making it worse!

costas simeonidis(17/01/2010 14:10:41)
Sky refused to provide Mac code without first cancelling the broadband. Attempted to speak WITH TECHNICAL ADVISOR, kept on hold on 3 attempts for best part of an hour or more. Disgusting lack of service and support.

Tam(14/01/2010 23:49:35)
Asked for my code yesterday and they said it would take 72 hours.my wife rang today saying she was going on a buisness trip and needed it sorted and got it straight away.ask for the tech dept thats what we done.

Gin(12/01/2010 10:36:54)
Cancelled my sky broadband with sky and requested mac code... a week later a letter came confirming cancellation of broadband but no mac code... phoned up spoke to 8 yes 8 people who eventually said no mac code had been generated but to ring back in a couple of days... rang today to be told there is no way I can get a mac code as the contract had been cancelled... YES THAT WAS THE WHOLE IDEA!!! Was told there is nothing i can do... will just have to be without any internet access for 10 days plus AM so annoyed!

Arun(08/01/2010 10:20:27)
It was terrible.I applied for sky broadband and cancelled before it is activated. They held my bt line and when i called them to sort out they keep transferring me to different departments.everytime i had to start my situation from scratch to each person on call.(atleast i would have told my story 25+ times). It was really frustrating with sky. I will never ever go with sky

Mr M D Ayling(07/01/2010 17:29:03)
It seems that a Mac code from Sky is an impossible request as i feel that i have been given the run around as soon as i told them that i wanted to cancel i have made quite a few calls and it seems that the line goes dead and then someone new starts all over again i am now told that it takes 3 days to get a code ??

Neil Tamplin(04/01/2010 20:52:52)
After reading a few of the horror stories about MAC codes here, I decided that I was going to try and not fall foul of any poor customer service. I phoned yesterday and asked for our MAC code, which first I was told couldn't be given out over the phone at all.. and then eventually was told that I could obtain it if I phoned back in 24 hrs. I phoned back today and asked for my MAC code, initially she seemd very helpful and told me to hold the line whilst she passed me through to the technical department. After a short while she was back on the phone and I was told I couldn't have the code over the phone and that it would be in the post. Feeling slightly suspicious I rang a third time and finally got through to somebody who seemed to know what they were doing (based in Scotland.. not halfway round the globe). He checked my account and found that they had cancelled the line and no MAC code request had been actioned. Therefore, it was now impossible to get a MAC code as the account was in the process of being disconnected. *SIGH* Moral of the story - if you ring up to obtain your MAC code, make sure you get through to the Scottish call centre, and not any of the off shore ones. I'm not sure if it's an training issue but at the moment it's like russian roulette in terms of customer service.

trevor(24/12/2009 10:32:43)
no exagerration.I spent 3 hours on the phone to sky to cancel my contract. was passed onto 7 different people and had to explain myself over and over again to every advisor. what a waste of time. sky calculated my bill wrong and said they would send me a cheque with a refund but got nothing for 3 months and as far as the mac code is concerned, I have not recieved it even though they said i would get it in the post

Ross(19/12/2009 11:55:46)
Just been given my code over the phone after being transferred 5 times put it into my new providers website and apparently the code is not vaild... Not very pleased

Gary(17/12/2009 20:05:31)
Requested MAC from Sky via online form.Received autoresponse immediately to say message received then few hours later email saying MAC code on its way.It duly arrived via post 5 days later.Gave to new isp (O2) and all changed over with no fuss at all in a week.Cant complain this time no problem from sky.O2 is half as much money and my speed has doubled.Changing was best thing i did.

Steffan Ford(16/12/2009 16:46:50)
Same experience as Gary (14/12/09). Requested a mac code and the operator cancelled the account. Got a letter to confirm cancellation. Called sky and they informed me that I couldn't get a Mac Code as the account was in cancellation. Then I informed them that I wanted to cancel TV (60quid a month). Put through to another operator and they activated broadband and requested the mac code. I'm sure that is a training issue. Should I complain ?

Gary(14/12/2009 14:14:09)
Cancelled sky broadband on 21st November 2009. Asked for a MAC, they said my code would come in the post. 1 week later, letter from Sky to say ring up for MAC code. Rang up Sky early December asked for MAC code, they said MAC codes come through the post. Have never received and now that sky have cancelled my broadband they cannot generate a MAC code. So now I have a 7 day outage while I switch providers. All in all, this now doubly confirms why i've gone Freesat. Good riddence SKY

Maria(10/12/2009 11:22:54)
I registered with Sky broadband in July and we are in december and I never got the modem which I pay £60 for as one-off set up cost. I called to cancelled all our sky tv,talk and broadband, since they offer a terrible costumer services and it took us 50min discussion with a guy who struggle to accept that we just wanted to cancell our contract with them. He said I'll have to call in a month to get my £60 back for the modem they never sent (we actually never used broadband with them...since the never sent the stuff we needed on the post)and he said I'll have to call again in January when the contract is over (after a month notice)...after another 10 min argueing and being redirect from on number to the other...I managed to talk to somebody which some sense who said they will debit the £60 in two weeks. I have signed in with BT broadband and they have not asked me for a MAC number so I hope BT is dealing directly with SKY because the thought of having to call them again...make want to throw my computer through the window and forget about internet all together!

anon(02/12/2009 18:25:17)
Sky employee here. Just to clear up that we cannot generate a MAC code while you're on the phone. It has to be requested from BT which can take a day or two. You can wait for it to arrive in the post or you can call back in a couple of days and they will give it over the phone if we have it.

Lorna(02/12/2009 10:12:59)
Called today as 02 have offered me FREE broadband :O) After 5 minutes of pre-recorded waffle on the main 411 411 number, finally got through to a nice chap. Asked him for the MAC, no quibble, and he offered to post it. I said " I think it gets generated immediately, would you mind checking and reading it to me over the phone please". On hold for another minute, then he gave me the MAC! Surprisingly easy considering this is naughty naughty Sky... ;O)

Foyez(01/12/2009 22:00:39)
sky is wasted i spended 40 minute trying to cancel my contact the man said call tommrow for the mac code i hope i do get it

Eddie(01/12/2009 20:35:14)
The worst company ever Stay clear .Past from pillar to post told lie after lie bullshit about you can't have MAC untill reinstated gave me a false MAC .I will be complain to OFCOM and suggest all others to do the same .I will never recomen them to anybody .All is ok untill you want to leave ,then you troubles will start . "STAY WELL AWAY"

David(29/11/2009 11:52:54)
Our experience of Sky was terrible, really terrible. We have now spoken to Sky 5 or 6 times and still have no MAC code. And each time it takes several attempts to actually get to speak to someone. So maybe we have called 15-20 times. And everyone gives you a different story normally telling you the previous person was wrong. Hopeless, absolutely hopeless.

Kevin Fenton(27/11/2009 18:16:14)
Avoid, avoid, avoid!! Unbelievable service! Given same invalid MAC code three times over 1 and a half months! Told systems problem. Told original code was the one I had given them! Still waiting after 6 weeks of trying by calling and e mail, and must have wasted over a day and a half in time trying. I have now reported them to OFCOM. They held me to 3mg on an 8mg line and though said they would up this to 8 it did not happen. They are bad, very bad at this, and not as cheap as they seem. Am desperately trying to switch to O2 but am neing held back by thus poor broadband company. Do not join!!! Utterly utterly terrible service.

Joe Jordan(18/11/2009 18:08:49)
Just phoned sky for the Mac Code, after general chit chat about nothing at all related to my call, I was told the code would be sent out in the post in 5 days. I then read out some of these articles highlighting that the codes had either been generated whilst the caller was on, or via call back in 24 hours, and asked why the inconsistency?! I didn't recieve a reply which was in anyway helpful. Rubbish!

Khales (17/11/2009 20:10:24)
Absolutely terrible experience. Iv requested the code over a month ago and still haven't recieved it. They can't email or gir it over the phone which is ridiculous. They say truce sent me one in the post (which I believe is a lie) in the meantime I've recieved mail from sky on promo, bill etc but not the all important MAC code. Everytime I call them they can't help sayig they any see the code or that there is something wrong with my account! All my bills are paid direct debit, and on time. The service I the worst I have ever experienced.. I beleve the advisors on the phone are trained to lie to their customers.. An absolute and utter disgrace

Allan Ramsden(16/11/2009 18:29:11)
absolutely terrible refused to give out a code and passed from pillar to post by everyone

revi(12/11/2009 06:51:10)
Asked Sky for Mac code, they cancelled my broadband instead. Then depending on who you speak to they say you never asked for it or I can see the request, I don't know why

Geraint Williams(11/11/2009 13:04:40)
Was told by sky customer service that MAC code would be posted out to me or I could call back in 24 hrs.I asked for the MAC code just to be generated and read out to me at this time. She said that that was not possible! As it is generated on another system. I then told her that it was possible to do and that I am an IT programmer and know how the MAC generation system works. She then ask me to hold and strangely I got 'cut off'!

Francis McClave(10/11/2009 20:34:59)
Rang sky on 10/11/09 using the contact number 08442410515 and used option 5. I explained that I might have to change service providers and requested the MAC number. After a fault with the line I was cut off and thought I was going to be given the run around. It was not the case and got through with the MAC number being generated as I held on line. Excellent service and only had to wait 20 minutes not 3 to 5 days. I called at 8pm when I think traffic will be light. Excellent service by Sky

Brendan Gilbertson(04/11/2009 22:21:02)
Phoned Sky late Friday afternoon. Spoke to a pleasant Scots lady, who told me my MAC code would be sent within 5 working days, My MAC code arrived on the following Wednesday, My experience of Sky is that everything they have said they would do they have done. No compaints

james(03/11/2009 11:45:34)
I read all the posts here with dread thinking that getting a MAC code from Sky would be difficult but I have to say that I found it incredibly easy and the people on the phone were very helpful. I rang 08442 410 515 (option 5 then option 4) and gave my details as required. I was then told to ring back in 24 hours to receive my MAC code over the phone. I rang back in 18 hours and was given my MAC code over the phone - easy! There was no hassle whatsoever. I also asked about broadband cancellation and was told - "when your new provider uses the MAC code to start a new service your sky broadband account will be cancelled automatically there is nothing more you need to do, just make sure you use the MAC code within 30 days". It all seems to be going really well so far and I assume that the MAC code I have will work without problems. Don't be put off by the comments below - I found getting a MAC code from Sky very easy indeed.

Marcus Cole(02/11/2009 16:10:25)
Sky are such a joke all they give you is lies and the run around on the phone as they send you from one department to the other. It all started when they had us on this DNS management thing that was throttling us down to 576kbs from the minimum 4mbs which we should be receiving but were not. They "claimed" they had no idea that this was happening on our line and when they stopped it we got about 1mbs still way below the minimum 4mbs we had when we started. Anyway to make a long story short we wanted out so requested the Mac code like 3 weeks ago they said it would be here in 5 days will it's still not here! So we rang them up explained the situation and requested it over the phone and they gave it to us you would think end of story, but NO it seems the Mac code is not valid so now I've reported SCUM (SKY) to ofcom and I hope they take good care of them.... Avoid them at all costs once you're in bed with them you can't get out! It's like the beer goggles have worn off but the nightmare never ends you can't get out!

Gary Sharman(29/10/2009 16:21:41)
Sky won't provide me with MAC code over phone, said it will be 3-5 days by post and there is a post strike on too so probably about 2 weeks!

Tyrone(29/10/2009 13:22:48)
Sacha Siadatan has given a bit of advice in your "Tips & Experience from other Sky users" which i think is incorrect. I may be wrong but there is a difference between a MAC Address & a MAC code. I believe that using a MAC Address to try and switch providers won't work. The only way to get this is to contact your current ISP.

John David Cartwright(28/10/2009 16:08:30)
O the 25 SEPT my wife enquired about switching to Orange. Rang Sky to notify and get Mac code-"it will be in the post 3- 5 days". Aweek later rang again, same tale. a further week later rang and demanded code over phone, "we can not access it- it will be in the post". Today been in touch with ofcom. Suggest Sky should receive heavy fine,

Jerry(26/10/2009 13:20:44)
Dialled 08442 410564 . Eventually after 5 minutes so someone answered obviously in a remote call centre. It was then transferred to another operator. I managed to get through a barrage of questions in about another 5 minutes. I was then put on hold for 15 minutes. Was told it would take 5 days or I could call back next day. I don't have another hour to wait. I will see if it comes in the post.

kieron(23/10/2009 12:09:19)
As mentioned below 08705 515 515 is no longer in use. Dial 08442 410 515 instead. Select option 5 to reduce Sky services, option 4 for leave broadband/talk services. Spoke to a nice Scottish lady who took my details and then passed me to a nice Scottish man. He politely asked if I could say why I was looking to move and I politely explained - less than 1meg in the evenings for an 8meg line through Sky Broadband Connect for £17 is not good enough. He thanked me for my time and wished me a good day and said the MAC would be in the post in the next 5 days. Royal Mail will no doubt delay that but I've no reason to believe it won't arrive. Maybe because I'm on Sky Connect and they know they can't offer a competitive service via that. Maybe because it's a Friday and people happy at the end of the working week but seemed a painless and pleasant experience to me.

chris(20/10/2009 11:56:08)
I got through to a call centre after pressing a few numbers and then had to explain to the guy what I wanted. He kept telling me that he would put me through to the right person after he had taken details of what I wanted, I told him I wanted the MAC code and he then asked why, I explained and he told me that he would have to transfer me. He told me this three times then I went on hold for about 3 minutes and eventually was passed to another call centre. They spent 10 mins taking details of why I wanted the MAC then put me on hold, came back and offerend me a discount, I told her that the service was so bad that I was leaving even if it was free. I was put on hold and eventually she came back and told me "for some reason the computer has generated the MAC but I can not get at it, it will be mailed to you within 7 working days or emailed to you as soon as we get it". I said email it to me. That was 24 hours ago so I am not holding out much hope that I will get it.

pete hawdon(17/10/2009 12:47:21)
Rang on 08705 515 515 - but this number is not in use (use 08442 410 515 instead). Phone line went dead on first attempt. Two minutes later I spoke to Indian call centre and was requesting MAC code. They passed me on to Livingston and a girl there was straight onto the job. She told me request for code generation had been made and would be available withon 24 hours if i want to ring back for it. Otherwise it will be posted out. No hard sell just requested a reason for moving away so she could fill in a form. I'll ring them back to see if it works tomorrow. All good so far though.

Philip Hancock(08/09/2009 12:20:55)
No problems at all thus far. No hard sell on the phone, told me code would be with me in five days by post or I could cal back in two days. Did so today and they gave me the MAC over the phone which O2 say is progressing fine.

wendy margaret armitage(01/09/2009 17:50:40)
Sky are a right nightmare, be warned they dont like giving out mac code, i had to speak to a manager and then she agreed to send it within 5-7 days. A real headache , will never evere get sky again

Lee(22/08/2009 20:01:07)
The service of sky in giving the MAC code is terrible. I got through Ok and was told it had been generated and that I could have it over the phone in about and hour. 5 hrs later no code. Maybe I will get it in the post, but will try in the morning now. Other companies have given it straight away.....

Jamie(17/08/2009 10:37:25)
I was told would come in 5 days in post, cannot get over the phone. 6 days later and I was not entitled to one, they cancelled and I would have to wait 10 days after my account cancellation. 42 days later and I could finally order broadband again. RUBBISH!

Sacha Siadatan(14/08/2009 15:39:48)
Here is a quick and easy way to get your MAC Code/Address without bothering to ring up the help line. Simple type in your IP address in your web browser. It will ask for a user name and password. The user name is SKY and the password is ADMIN. If that doesn't work try in lower-case. This will bring you to your router settings page, the same page that staff on the helpline see after they have been given access by your security details. The first page that loads, under 'ADSL Port', you will see 'MAC Address'. Hope this helps!

Gareth Roberts(13/08/2009 21:56:29)
Recently moved housebut were able to keep old house phone number. Sky was cancelled as we wanted to get cheaper broadband. Got a MAC code from Sky, gave it to Orange who stated it didn't work and therefore needed to go back to Sky to get a new one. 3 weeks and 4 1hr phone calls later and still no new MAC code not impressed at all!!!!!

Steve(11/08/2009 14:46:04)
New Sky number is 08442 410 515

James(15/07/2009 21:41:10)
Very difficult to find the correct number, several redirections later (twice "connected" by Sky operator to wrong department), eventually spoke to disconnections. Reasonably helpful, stalled a bit, eventually said MAC code would arrive by post and text within 2 days. Text never arrived, but postal version did (requested on Saturday, arrived Weds).

john smith(30/06/2009 20:25:58)
i rang sky to get my mac code and they said i was not entitled to it!!!

Dennis Delaney(18/06/2009 16:06:57)
I have requested a Mac code by email as I was unable to request one by phone. After ringing 2 numbers and pressing over a dozen options I was greeted by 2 seperate operators (Barry & Mark) who would not respond but kept saying "Hello" several times, pretending that they could not hear me. The 2 people I spoke to going through the loop of options were able to "hear" me! Is this |Sky's policy when a customer wants a MAC code?

Chris(09/06/2009 12:18:57)
Rang up sky and was told I was through to the wrong department, I then waited 20 mins on hold while being transferred before being cut off. I Rang up again and got passed around between departments, each telling me that I had been put through to the wrong department, then finally got cut off again while waiting to be transferred after a total of about 40 minutes. How am I supposed to get my bl00dy MAC code if i keep getting cut off before I can speak to someone that can help????!

Alpesh(07/06/2009 15:43:05)
7 days after requesting a MAC code and still no luck. Given excuse that system shows an expired MAC code that will not clear and therefore there are unable to issue a new one. Should have moved providers when I had the chance...

billy ellison(06/06/2009 20:08:09)
im still trying to get mac code been 6 weeks now the keep saying will be sent out in next 7 days and when you ring they say cant give you it over phone and guess what will be sent out in next 7 days

jill paul(28/05/2009 09:51:51)
I have been trying to get a MAC code off Sky for 3 weeks now. My initial call I was told 5 working days. 7 working days later I chased. After several calls being passed from one dept to another, one call lasting over an hour. I was finally told there was a problem which should have been sorted out earlier and I would have my MAC code within 72 hours. 7 days later and several more calls (lasting over 90 mins in duration) and 2 hang ups later with no courtesy return of call, I am still awaiting. I have just put a call into Ofcom. Lets see what they can do!

Ben(19/05/2009 14:03:02)
Terrible! Was told i will receive my code in the post in 5 days or I could call back in 3 days. I called back after 3 days, they had no record of me requesting a MAC. They then told me I will have to wait to receive the code in the post as everything is now automated.

Jason(06/05/2009 12:56:23)
Still not got my MAC code, TEch issues apparently as they cannot order my MAC code.. Multiple calls and nobody has a clue. All they say is try calling back in a few days..!!!

Ludicrous Destiny(06/05/2009 10:04:15)
I decided that as I did not watch TV as it was a load of brain-washing crap, I took a deep breath and phoned up SKY to cancel. £31.50 was a drain I didn't need. I had to get the MAC code so that I could get my new £7pm O2 broadband and ditch the TV altogether. They said okay, how about we reduce your package down to £3 per month over the next few months. I thought, well that would save my changing over problem for now. What a load of complete bollox! They have continued to charge me the full amount. If you start out on a mission to leave sky then for your own sake don't cave in to their temptations!!! Peace :)

Jasmine Endersby(28/04/2009 13:11:32)
Phoned sky 14 days ago to request Mac code. So telephoned Sky to obtain over the phone. Sky told me there was an error generating the Mac code and an error on the system. Told to call back in a week! Tried again today, and told still error with my account, they have to wait to hear from another department and call back in a 'couple of days'.

Robbie(27/04/2009 14:20:37)
I asked for my mac code and answered the usual questions- why are you leaving and what provider are you going with. After declining numerous offers of free upgrade/ broadband etc the tone of the conversation changed and the operater became rude. I asked for my mac code and was told it would arrive in the post in 5 days. After I hung up I decided to call back to see if I could get the code over the phone when it was generated and the new operator told me that I couldnt get a code because I had already refused one! Apparently the first operator had offered me a mac code and I refused it! How "can I have my mac code please" can be misread as "I dont want a mac code" I dont know!

Darren(22/04/2009 10:44:25)
Sky Gave my MAC code out to another service provider who have swith the isp over so i no longer have sky broadband and have an aol tag on the line which i cannot remove as AOL say i am not the account holder SKY are JOKE i would tell everyone Avoid as they cannot explain what the hell has happened all i get is BT have requested the change and guest what "they havent"

Andy(18/04/2009 08:24:48)
Well, 13 days on, still waiting. 2 emails, 2 phone calls. Going to call again, then wait 3 days, then take it further. Terrible

Mathew Card(22/03/2009 19:49:45)
Sky tried to use 'scare' tactics when I asked for my MAC Code saying they would try and charge me a release fee. I explained that the service was a complementry service so how could they charge me for what they class as a FREE service? They said they would text me the MAC Code, which I have still not recieved. Extremely poor service from an advisor who had his head stuck up his own a**e!

Colin Lambert(18/03/2009 13:46:07)
Well, I applied for my MAC from Sky on the 13th March and here we are on the 18th and it has just arrived by text. Also saying that they will confirm by sbail mail, yet to be received. So within the 5 days stated. so perhaps they are getting better?

chloe88(13/03/2009 15:54:48)
not bad, woman had bit of trouble putting me through to the right person but eventually got there.. told three-five days , lets see!

Chelle(24/02/2009 20:24:51)
As expected it wasnt as straight forward it could be. I rang to obtain my Mac code and firstly i was hung up on second time i was on the phone for about an hour whilst the customer service operator tried selling me all sorts of packages to keep my business. When i declined his entire manner toward me changed. He then told me i would receive my code via text within 48 hrs and in the post in 5 days. On the 5th day my new provider called me to chase up the code and put me through to sky to get the code over the phone. the lady i spoke to on this occassion told me that the previous customer service handler i had spoken to had givenm me incorrect information as it was actually 72 hours before receiving a text but gave me the code over the phone anyway. I passed this code on to my new provider and guess what......yes it was invalid. Then yesterday i received my code by post, which is totally different to the one given over the phone. I have passed this on to my new provider who are going to call me to let me know if its worked so fingers crossed!!

Matt C(24/02/2009 10:32:28)
terrible, terrible service can't get mac code who ever they put me though to. different excuse every time DO NOT GET BROADBAND FROM SKY. you will regret it for a very long time suggest we ALL go to ofcom.

mr g(23/02/2009 10:36:19)
over 10 days later and two calls via their stupid automated customer service. still waiting, their quick to take your money though!

John Aitken(17/02/2009 16:55:58)
I just moved in to a new house and someone had lived there for a bout a week brfore me set up a sky account and left without canceling it so now when i phone bt to get phone and broadband it started out as if there was no issue then the order was cancled and after 20 calls to bt they told me they need a mac code from previous supplier i phoned sky and they wont give it to me as i dont have last occupiers password i called bt threatening to cancel the lot unless they sort it out asap as they own the line and noone can get the mac address they said call sky i said i already tried it so they said give us 24 hours to sort it i am waiting now after 4 hours calling them yesterday cut off 5 times by foriegn phone works its a bt shambles

Pete Richardson(17/02/2009 12:39:42)
Sky failed to send me a router for the first two weeks of my contract, though I had supposedly 'sent it back', 'signed for and received it a number of times' and other excuses, before they admitted they had never sent it in the first place. I was never informed my sky email would actually be googles gmail. (Which scans the content of your emails and hits you with appropriate advertising. I was no longer allowed to access and maintain my website. Sky didn't even offer the chance of having a web site on their server. I have my own personal domain name and associated email address, which it was totally impossible to use with sky broadband because of the way they google handle their emails. Was told 48 hours wait for mac code, then was told I was a liar and no-one would have told me that, and that it would be 5 days. Then was told it actually was sent by post after 24 hours, not texted to me as they said they would. (Still waiting) CRAP CRAP CRAP

J Williams(14/02/2009 20:26:30)
Hopeless, Phoned to cancel, said they would send MAC code to my mabile in 3 day. Nothing. Phoned again, after 23 mins on hold, they cut me off! Then when I got through again, said that MAC code had not been ordered and would take another 3 - 5 days. Still nothing yet! Hopeless. This is only problem that I've had with Sky. Otherwise service has been OK but expensive! Not on the SKY network, will speak to Talktalk and see if they can sort it out for me! You never know.

Allen Moorcroft(13/02/2009 14:06:52)
Sky said they would text my MAC code to me as this was the quickest way. I never recieved a text but it did come in the post 9 days later.

royston(08/02/2009 21:47:20)
i have sky broadband , and have tried to get a mac code, they are now paying for my sky talk, and i am getting rocket speeds , apart from the mac thing , no hassles with the net

Colin Gray(06/02/2009 14:20:20)
Contacted Sky on 30/1/09 in afternoon, was told it would take 5 working days (ie 7 full days) before I received it; OK. My reason for leaving Sky broadband is that I don't like the idea that in a few months time I was going to be forced to pay an extra £5 for my max conection simply because I didn't want their SkyTalk. Sorry, but wth BT now giving free 0845 & 0870 calls, I'd be mad to switch my calls just to save a fiver. Thought I might have a problem when they tried to persuade me to "simply" switch to the mid service, which would then cost the same as I'm paying now, but for a less service. Why shold I, and others, be penalised like this; after over 10 years of paying them for TV. Nice to see Sky reward "loyal" customers. Now 5 working days later, no MAC through the post, so was getting ready to phone & have a row, but no. Called in on 08442 410515 then options 5 3 2 & 2, entered my phone number, & was connected to a really helpfull lady called Robin who was in Livingston (yep, even got a local person, not someone down south) Was advised that the code had been posted on 2/2/09. Then, because it had been posted, I was given the code over the phone. So, all in all, not a bad experience as I'd expected. Still have to try & use the code though, but I'll update if there are any problems with it. 5 stars to Skys Robin in Livingston.

steve(05/02/2009 16:12:13)
Sky are absolute crooks! I spent hours until 11pm trying to cancel my package, paying £16.50 for 2mb broadband and freeview/freesat or worse (no ITV HD unlike freesat on pc card). They offered me free phone-line rental for a year, I said I would think about it. I rang back the next morning, again on hold for ages and passed around. I wanted to take up their offer and even upgrade to sky sports and HD, willing to pay more as the free line rental would have helped. They said that offer was not valid anymore! Only at the time of the original call! Ridiculous way to do business so I cancelled everything. They said they would text me my mac code...still waiting for that. What a rubbish company, half of the people know less than you do about their offers. I was refused a new HD box as well at their £49 offer to new customers or people staying with sky, even though I paid full whack £199 for my 2 year old box (faulty already) and paid for a full 12 month contract!! Total crooks, If I ran my business the same way I would be bankreupt by now!!!

Craig Archbold(05/02/2009 15:31:05)
Despite speaking to numerous people at sky dating back to November/December 2008 when I canceled the account. They will not give us a mac code nor have they removed the tag from my line and this is now february, I have been told several dates in which this would be carried out etc... and I'm still waiting, They have said to call bt but when I speak to bt they say the tag is a sky code and they cant remove it. HELP I'M SICK OF THIS

Fred(04/02/2009 17:28:17)
Took 6 days to get my MAC code. Was told I would get in 72 hours via my mobile but nothing. Waited 5 days, called on 6th day check, the person gave me on phone. Was told a letter with mac code was sent 2days after I had requested but nowhere to be found!

david edwards(26/01/2009 17:14:56)
well seems ive had a active line (tag) with sky since 2006 & ive never had or used there broadband! ive been trying for the past 7 days to have that removed & as of yet, still no look, ive just got off the phone with them asking for a mac code, thay say thay are sending it me & will also text it to me, i wont hold my breath. I think the operators sky use are a joke & very un helpfull, ive rang now ever day for the past week, 7 have been promised a call back by them but that comes. im a sky tv customer & have been for years. Im now canceling my sky tv after this performance. -Dave West Mids UK

SImon Anthony(22/01/2009 12:40:32)
I am trying to change to Utility Warehouse. I emailed Sky BB technical and eventually a week later got an email saying they would post it. Yesterday I got a textmessage - sms on my landline phone - as a voicemail. The code was read at too high a speed to hear. Pathetic! Also, it sounded wrong - having the letter L in it. I am hoping the postman will assist soon. Good thing I do have 8 meg via Sky. UW will do me 24MB they say with 800kish upload, that and the far lower prices on electricity and gas plus phone make up for the internet being more expensive than the £5 for sky 8Mb - which is very good really!

debbie(16/01/2009 11:32:28)
Sky will not give Mac code over the telephone or via email, they only send it out via post which they say you will receive within 5 days - will wait & see! .. Broadband has been awful, always disconnecting etc., ... speedchecker shows that I'm only getting 500 kbs...time to change.

obey(05/01/2009 11:06:42)
oh gees sky oh sky oh sky.i called sky to get a MAC code.well they did give me in 24hours.i called o2 to join and said code was invalid.called sky n said it was valid.now ive heard sky leaves something on the line like a tag.even if you try it wont happen.now when that happens sky are the only persons who can take u back.im sick really sick.gosh.now i cant get any broadband.

Saba(15/12/2008 22:59:16)
Hi I was going to transfer my broadband from Sky and had no problems getting through to customer services lady who ended up offering me free line rental for a year if I stayed with them and also unlimited call package free for as year - not bad so I've decided to transfer my line rental to them. My MAC code was texted to me 2 days later.

Wayne Smith(10/12/2008 19:32:34)
Sky seriouly give you the run around with this mac code thing, unbelivable with such a big company!

kate mills(04/12/2008 11:51:18)
i have been trying to get a mac code from sky since sunday i have spent over 7 hours on the phone to them and every time they would just hang up. i was advised by my new supplier to contact ofcom as what sky are doing is against the law they can not with hold this imformation,finally today i think i have break through went i told sky i had contacted ofcom, they have now told me they will text it in 48 hours and sent in the post in 5 days so fingers crossed. so to all who need that mac code just mention ofcom to sky to panic them.

ashley handley(01/12/2008 15:19:37)
thats not the right number. there new 1 is 08442410515

s hynen(11/11/2008 18:33:12)
Been trying to get a mac code from sky now for over a month now every time i phone i get a different answer as to why i cant have it then sometimes they say i can have it we will just transfer you the person they transfer you to says they dont have it and dont know why you where transferd to them or they say the tag on the line gets removed when you cancel your broardband and you will not need a mac code but so far it has not the staff seem to have had no training and at the end of the phone call you end up more confused than helped.

Ronnie.E(18/10/2008 16:26:47)
Ask Sky to cut off my broadband. I then asked for a MAC code. They said it will come in the post within 5 days. Today, I got a letter telling me that I had ended all services with Sky (TV, Broadband, HD) and they gave me a cut off date. I only wanted to get rid of broadband. And still no MAC code.

Brendan Crossey(13/10/2008 20:01:15)
The new number for sky broadband is 08442410515 I have asked a number of times for the mac code and have been told that they will text the number to me but still waiting

Peter(22/09/2008 22:40:56)
Found this information on Sky website today... Call the Sky Broadband team: 08442 410 515 (UK) If you choose another internet service provider, Sky Broadband can give you a MAC (Migration Authorisation Code), a number that identifies your broadband connection and will enable you to switch suppliers without too much interruption to your service. Requesting a MAC: You should request a MAC from us to ensure minimal disruption to your broadband service. This process does not apply if you want to move to a cable broadband provider and you are in a cable area. You can ask Sky for your MAC by calling us or completing our online form (look for the form and our telephone number under 'Sky Broadband' on our Contact Us page) or write to us at: Sky Broadband Subscriber Services PO Box 43 Livingston West Lothian EH54 7DD You will need to provide us with your Sky Broadband account details when requesting a MAC. Next steps: Once we have provided you with a MAC you should contact your new broadband provider with this information. You need to do this within 30 days of the date we issue your MAC as otherwise it will no longer be valid. If your MAC expires before you pass it on to your new broadband provider you will have to contact us again to get a new MAC. If your new broadband provider accepts the MAC which Sky will supply you with, it will normally take around 10 working days to go live on their service. Your new broadband provider will be able to tell you when this will be. Sky Broadband will cease when your new broadband service is active. If your new provider does not accept your MAC then you may need to remove your existing Sky Broadband service from your line before you can order a broadband service from your new provider. We recommend you talk to your new provider to find out the best way of changing providers if they cant accept our MAC. If your new provider says that you must remove your existing Sky Broadband service before ordering your new broadband service, please contact our Customer Services Team and request the cancellation of this service. You'll find our details on the Contact Us page. If you are not transferring providers or you have chosen a cable company to supply your broadband service, please advise us accordingly to allow us to cancel your Sky Broadband to ensure no further billings are applied. You'll find our details on the Contact Us page. Sky will not be able to provide a MAC if: 1. We cannot validate that you are the named Sky account holder (or an approved Sky account contact). 2. Your Sky Broadband service is currently in the process of being terminated (for example, if you have already asked us to cancel your Sky Broadband service before asking for a MAC). 3. Your Sky Broadband service has already been terminated (for example, if you have asked us to cancel your Sky Broadband service instead of asking for a MAC. 4. A MAC has been provided by Sky and is still valid (i.e. within 30 days of the issue date). In this situation Sky will remind you of the current MAC details. If we are unable to provide you with a MAC we will let you know why. MACs cant be used in certain types of broadband moves, or it might be that your new broadband provider does not support automatic migrations using MACs. We recommend you check with the broadband provider you want to switch to. I need to complain about MAC provision from Sky: We want to provide the best possible service, however, we understand that faults can occur and, when they do, we want to correct them quickly. We offer a comprehensive complaint handling process to solve your problem as quickly as possible. When you call us, a customer service adviser will note the details of the problem and agree a course of action with you. If you are unhappy with the response you receive, you may ask for the matter to be referred to a manager for further investigation. If you remain unhappy and wish to make a complaint about any failure in issuing you a MAC, please contact us via our Broadband enquiry form or write to us at: Sky Broadband Subscriber Services PO Box 43 Livingston West Lothian EH54 7DD We will promise to investigate the matter and contact you as quickly as possible with a resolution to the problem and or a full explanation. Further contact details for Sky can be found on the Contact Us page. Going to call them tomorrow and cancel my... so will see how I get on :-)

Mark Stephens(09/09/2008 17:34:27)
I called Sky to obtain a MAC code on 08705 515 515. The number is no longer in use, the message advises re-dialling on 0844 2410515 which doesn't have the option to request a MAC code.

laura(30/08/2008 12:29:18)
after being mucked around by sky for a month, sending router to wrong address and then not sending it out at all, decided to cancel and go over to bt. sky said didnt need mac code when i asked for it. bt said i did, so sitting here on phone now, been waiting to speak to a human being rather than a computer now for an HOUR AND A HALF!!!!!!!! NEVER EVER EVER would go with sky again!!!!

Jimmy(22/08/2008 19:48:45)
Guys I can comfirm to you that mac code are only available via Email, mobile and address-they cannot be given over the phone!! So give it a rest and please don't blame customer service!

jmaskell(28/07/2008 17:13:18)
cant seem to get it,just pass me on

Raymond(12/07/2008 12:20:06)
Was a night mare took 7 attempts and was refused twice to even give me it

leo(25/06/2008 20:02:30)
Absolute nightmare! - gave me a a mac code but they dont differenciate between the 0s and O's so beware - I ended up giving Tiscali the wrong Mac code then they are totally imcompetent - so I have been 3 weeks with no phone!!!! - Grrrrr Sky and Tiscali are rubbish

julie wright(18/06/2008 22:39:05)
I asked for my mac code from sky on Friday 13th June. Received mac code via text message on Tuesday 17th June, which I thought was quick ! At least they got something right.Shame can't get broadband speed right ! Leaving sky cause only getting 0.5 mb when its 3.5 mb in area

J(23/05/2008 15:20:16)
Sky texted me the MAC code after 48 hours of my request, i was delighted. Unfortunately, when i passed it on to O2, they said it is an invalid one. I called back to SKY, they said it is valid one, and if I want another one, I have to wait for another 30 days. I am confused, I know someone is lying, and I know it is less likely to be O2. What should I do? I am tired of waiting for nothing.

Casey(20/05/2008 19:06:36)
I asked for a MAC code on 26 April, and still haven't received it (as of 20/5). 3rd phone to them tonight and they tried the ask BT for it. They are such a bunch of amateurs.

tony lee ayling(20/05/2008 17:41:22)
nightmare nightmare nightmare...how can such a large company be allowed to treat its clients like crap? it really really boils my....! will never ever ever use sky again...if i ever get off their network...theiving cheating robbing....you lnow the rest!!! arggghhhhh

Tracy(15/05/2008 15:54:49)
Sky would not give me the code as my husband is the account holder (didn't have no trouble accepting payment off me though!) When he phoned they would only post it, would not give it us over the phone. Useless!!

Chris Bradbury(14/05/2008 18:44:11)
Apart from maybe speaking to a few more people than I strictly needed to it was a breeze; the MAC code was texted to my mobile within 3 days and a paper copy arrived in the post 2 days later.

Daniel(21/04/2008 16:17:32)
I requested a Mac code from sky on Monday, received it in a text message on Friday. Said they couldn't give it over the phone.

george(27/03/2008 23:27:34)
cancelled my sky broadband within 7 days speed was they say up to 16mg but was getting only 2mg..understand never get what you pay for but 14mg slower then sky say!!..know i can get faster had faster on the line other isp..so got email sorry you know longer want sky bb.. so i wanted the mac code for o2 but now the fun starts..after loads of calls to sky they are saying they need the mac address from bt and bt say sky are talking rubbish which i know but needed to hear it from bt..the thing is sky have never cut off my bb service nearly one month later still have internet and no mac code ..please help

jayne(25/03/2008 19:05:48)
trying to get a mac code from sky is like getting blood from a stone.If anyone is thinking about going to sky get your mac code before signing up but they will not let you cancel.I have been with sky for 3yrs and have had so many problems,spending more than 7hours on the phone,so fed up with being put on hold.Thinking of moving house just to get rid of them

Jo Verrier(10/03/2008 20:16:57)
Changing from Sky is proving impossible... Despite speaking to at least 15 people at sky dating back to January when we canceled the account. They will not give us a mac code. They have also suggested ringing bt when we speak to bt they say the tag is a sky code and they cant remove it. Sky are breaking the law and the service is APPALLING. I will NEVER use sky broadband again.... But at the moment I cant use anyone else!!