How to get MAC code from PlusNet

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Tips & Experience from other PlusNet users

IANM(16/08/2008 11:07:42)
 plus net are stateing that like my new MAC key B.T are producing many invalid keys, Ihope that it will not mean i have to wait 30 days for the invalid key to expire, before i get a new 2nd new MAC key... argggg
Rich Bradshaw(30/05/2008 12:27:06)
 I asked for my MAC code using their members area. Log in and go to 'Help and Support' -> 'Help Assistant' -> 'Account Management (underneath Customer Services and Billing)' -> 'Request a MAC Key (Moving To Another Broadband Provider)'. Tuesday 27th May @ 15:23. I asked for my MAC key within here, which generates a new entry within the 'My Questions' area on their members area website. One of their CSC Analysts tried to call and left a voicemail later that day. I replied using the 'My Questions' section rather than phoning back explaining why I wanted to leave and again, requested my MAC code. My last note read "Hi, could you please give me an indication of when you will be giving me my MAC code please. I can write to you by signed delivery if you'd prefer and send a copy to my solicitor if that is what it will take." Thursday 29th May @ 18:22. I now have my MAC code and am ready to leave. Not too bad. I was expecting worse to be honest.
MarkH(25/05/2008 19:34:41)
 Send them a request using their normally very reliable SUBMIT A TICKET system 4 working days ago. Just called them and surprise surprise, they have no record of it. After asking me to stay with them, the operator said he would raise one and send it to me within an hour!
Carol Nayor(27/03/2008 19:27:27)
 I requested a MAC key from Plusnet on 17th March. They still have not provided it and are saying it is due to unforeseen errors. Funnily enough this months direct debit is due on 28th March. Whats going on?? Regards Carol