How to get MAC code from Pipex

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Tips & Experience from other Pipex users

Alan Campbell(29/12/2008 00:35:32)
 6 days past and no mac code. asking again kindly stating the law clearly.
John Mott(15/12/2008 21:10:08)
 I need the MAC code that I want to change BT Broadband Options 3 and I need it by tonite and that I have contact to them last week and that they won't reply at all..
Hazel Philbrick(14/12/2008 23:03:29)
 Pipex are the worst company ever! I've been having a battle with them for over 2 weeks now. I finally got my Mac code on Friday, after phoning them again. I've been given a wrong one last week, waited over the alloted 5 days, never phoned back after reporting a fault and generally 'fobbed off' The are rude, unhelpful, a nightmare to get hold of, provide a rubbish service. I'm appalled at how angry I ended up getting with them but the are infuriating. I'm now moving to Plusnet. 24 hour English call centre, helps and faults and really nice and helpful, so calming. They come from a very positive referal.
r trigwell(08/12/2008 08:46:36)
 I requested a MAC code form pipex on the 26th November and I am still wating. My original request was logged on the 26th Novemeber. Rang 5 days latter and they said had no record of my request. The 2nd time I requested a MAC code was on the 1st December. It is now 6th December and still no MAC code.
Deaks(04/12/2008 13:38:42)
 Got my account cancelled by pipex last week for no apparent reason and am now chasing the MAC code. Someone on another forum I'm on also got cut off the same day. I'll try and update this page in how I get on but it's been about a week already and no code.
Renee Rowlands(28/11/2008 10:24:26)
 I've just rung Pipex to get my MAC code. Everything was explained very clearly to me, but there was quite a lot of pressure with special offers from them for me to stay with them, such as £7.50 a month and three months free. I kept repeating that I wasn't interested. I didn't like having to ring an 0870 number.
jo(22/11/2008 16:09:02)
 its a joke, might of gusst they asked for code hung up on me, next day got throught asked for it got it to day. but rang post office and its not the right code!!!!!!!!! funny that from gary rodgus head custermer service
Stupot(17/11/2008 22:54:24)
 I've never had to use Pipex's customer service but since wanting to upgrade to their business adsl, the so called 'service' has been woeful. I ordered an upgrade end of Sept 08 and still hadn't been migrated onto it within the proposed 10 days, say it's something to do with maintenance, well thanks for informing me beforehand! I found out by calling them, then they gave me another date of 9th Nov - 7 weeks later from my initial request, very poor. Then after that upgrade date didn't happen they told me it would be the 23rd Nov due to maintenance - what a bunch of time wasters. Now i've requested a MAC which they said i'd receive within 5 days, haven't got that via mail or email. So angry with them at the moment, i'm such a laidback person but Pipex are just pushing all the wrong buttons at the moment - come on Pipex, BOOK YOUR IDEAS UP, PLEASE!
James Morell(06/11/2008 19:02:31)
 I call Pipex on the 03/11/08 for my mac code i was told i would get it in five days never happend so i call and spoke to a girl and i told her that i had call for the code and still not got it she said that it was not on the requested list she said that she would sand for it and would call back after 48 hours still no luck so spoke to an other girl she said it had been sent for and she was to call me on thur 06/11/08 still no code so i will call on friday 07/11/08 and see what will happen.any help would be welcome.
Yvonne(23/10/2008 09:55:38)
 I gave them the required months notice and asked for my MAC code. They are receiving my emails and not replying. Finally I demanded my MAC code and they emailed "Due to system changes, we will be unable to generate a MAC for you until after 9th November. Please call our Customer Services Department on the number shown below after this date to request one" - I have already spent hours kept on hold in phoning the specific number. Their email also stated that they tried to telephone me yesterday and I was unavailable but my BT caller screen records no telephone calls received at all. They will not confirm that I should not pay any cancellation fee after 3 years. They will not confirm a date that they will migrate my line, but they have throttled back my connection to snail pace.
J Brand(13/10/2008 11:46:11)
 Pipex told me that I would recieve my mac code within 5 working day,it has not shown up after 7 working days.I have requested it again today 13-10-08 and was told that head office will have to process it manually and it will take 5 working days. Oh please save me from this terrible ISP.
Ajay Supeda(13/10/2008 11:18:18)
 They will not provide one - they are stating that the way my line is set up it can only be cancelled so that line is dead. I was under the impression they have to provide one regardless? Please can someone help me with this? thanks Ajay
Chris Lockyer(11/10/2008 16:06:33)
 No MAC Code forthcoming within the 5 working days from Pipex. No letter with the MAC Code either. To top it off my email seems to be cut off and the password won't work! Must be some sort of vindictive streak perhaps for wanting move or just very poor customer service. Why move? The Web space does not work and technical support is utterly laughable - different person each time with a different answer - I know my stuff uploaded because I can see the files via the Dreamweaver interface or FTP interface, but cannot get them via the web - USELESS! Not funny if you really need your stuff on the net which I believe is what the net is for amigos! Reading the other feedbacks about Pipex is makin me twitchy!! Pipex fail to understand they will get a bad reputation by word-of-mouth, it looks like they just don't care about that! Trying to move to PLUSNET!
John Digby(07/10/2008 12:27:23)
 I have been awaiting transfer to BT for over two months now. BT can do nothing until Pipex relinquish the line and remove their tags. They say there is a "Cease" in effect - they've said that for two months - and they cannot issue a MAC until it is removed. One MAC has been issued but is now out of date as BT could not initiate it with the "Cease" in progress. The call centre manager - Steven - is an inept waste of space, who blames everything on the "Provisioning Department" who do not answer his e-mails. You would think there would be a better chain of command to get things sorted. I have cancelled my DD so they are not getting paid for wasting my time and I can only hope that this is noticed by the accounts department who then tell the relevant person to pull the bloody plug!
Richard Royle(03/10/2008 20:41:18)
 For one year Pipex were excellent. Then it was taken over by Tiscali and now it is truly dreadful (almost as bad as TalkTalk). I am assured that there is nothing wrong with my line even - though it is slower than dial up. My bill has doubled, even though the service is awful. Nobody answers the helpline. Nobody answers the e-mail. Nobody replies to letters. You cannot request a MAC code because nobody answers! My only choice is to cancel the direct debit and do without the internet for a few months. What a bunch of cowboys!
Dennis Lowe(09/09/2008 15:11:51)
 I requested my mac code from Pipex 8 days ago and keep getting fobbed off with 'it's in the post', 'the servers are down' etc. How can we convince bad companies to re organize? we pay through the nose for these un-professional outfits!
Dennis Lowe(09/09/2008 15:11:34)
 I requested my mac code from Pipex 8 days ago and keep getting fobbed off with 'it's in the post', 'the servers are down' etc. How can we convince bad companies to re organize? we pay through the nose for these un-professional outfits!
K Taylor(03/09/2008 10:48:50)
 I phoned over two weeks ago for a mac code to inform sky of it, and am still waiting for a response, could you please let me know how much longer i need to wait only i was told it could take only five days to receive it.
Nadeem Shafi(29/08/2008 16:30:33)
 I call pipex every month for 2 years telling them that they are not charging me for the internet, they tell me every month it will be fixed and they will start charging me, i tell them to send me a letter to confirm things they say they will but they don't, i ask to speak to teh manager they tell me i cant, i tell them that i will complain they say go ahead in a rude way. I called them last month after two years of this, not to mention i had to call ofcom to force pipex 2 years ago to release my line to BT but they didn't so i had to go back to Pipex. These last few month they still don't charge me, they tell me my line has been canceled, BUT I CAN STILL USE IT so it hasn't really been canceled. I| ASKED FOR THE MAC CODE TO MOVE TO SKY they said your line is canceled and we cant give you a mac code. They said they will remove the tags from my line, how can my line be canceled if it still has tags and why don't they charge me, they refuse to write any of the things they say on paper and send them to me. I call them every month for 2 years they give me the same story, they used to be good. NO MAC GIVEN
nigel gedge(28/08/2008 13:44:44)
 pipex claim that they cant give it to me. said i had to talk to bt and get a 'process return to donor'. bt saiod nothing to do with them.
Bill(13/08/2008 00:59:49)
 I need a BT line to get Be Broadband. Just phoned BT and asked about return to donor. They have given me a date when they will take back the line from Bulldog/Pipex. It was all done easily over the phone and the BT CS person was extremely helpful. And the biggest thing is... It won't cost me a penny. Pipex can stick their throttled BB connection up their collective hole...
Jackie Smith(09/08/2008 09:46:11)
 Pipex is rubbish, I have requested a MAC code now for three weeks and each time I ring they say its on its way. The service has been bad as well as its taking longer to get on line now they know I'm leaving them for Sky which is free. Don't bother with Pipex
R H Sessions(02/08/2008 16:45:14)
 Finally I got my MAC code, but only because when I ordered it again on 14th July, I didn't trust them to place the order. So I rang back later, and said I had been asked to ring back and enquire about the MAC code, hey presto they gave it to me there and then! Proving they can give it to you it's just they will try any thing to make life awkward!
Norman(28/07/2008 22:58:02)
 I've been trying to get my MAC for well over a month now and the pathetic cutomer services will not respond. They telephoned me and left a message then emailed me back to ask me to confirm my security details which included providing them with my - wait for it - telephone number and email address. Still no joy after 5 weeks and not even a reply to my emails. I was supposed to be on a £6.50 a month package but every month they charge me a different amount, anything from £9.99 to £21.80 and they havn't explained that either. Time to leave.
R H Sessions(14/07/2008 15:57:58)
 Pipex refuse to give me my MAC code. I rang on 4th July and was told it had to be requested by e-mail by them which they would do, in fact I had to sit and wait for Adrian to type the e-mail. I rang again today 14th July to say it had never been requested, and once again had to be ordered from BT via e-mail!!
Peter Baker(04/07/2008 16:03:16)
 Pipex (aka Tiscali) are an absolute disgrace! Thursday 26th June 2008 phoned Pipex to say that I was moving house on 16th July. They said that they would have to cancel my account at current address and open new account at new address oh and by the way it would be another 12 month contract AND it would not be live until 17 days after the move. Not knowing the best strategy I told them to go ahead. After thinking about this the next day I decided that this was an unacceptable delay and I could not be without broadband for this long. So decided I would move from Pipex to BT, who told me to just ask for a MAC code. (Also I would suffer having to pay Pipex for the remainder of my contract til 7th Nov 2008). 27th June rang Pipex to get MAC code and was told it could not be provided as my line was in a status of being cancelled. They told me to get back on to the Home move dept and cancel the cancellation and then a MAC code could be provided. Also rang the number at the top of this page to get advice (0800 531 6395) and was told that the best strategy was to cancel the cancellation. Monday 30th June rang Pipex Home move dept and asked them to cancel the cancellation on the pretext that my house move had been put on hold. Rang MAC code people and was told that could not give code until line was cleared of tags and my line declared 'live'. It would take between 24 and 48 business hours. However they would escalate it. Wednesday 2nd July rang MAC people at Pipex and was told that line was still in cancellation pending mode however they would escalate it and ring me when it had been done. Checked my statements on-line and found out that £54+ had been put through on my Direct Debit for the cancellation - understood that this might happen but not amused. Friday 4th July rang Mac people at Pipex and was told acount still in 'cancellatiuon pending mode' however they would escalate it and ask for my MAC code to be sent immediately the cancellation had been lifted which would take 5 working days!!!! but they had no idea how long it would take to cancel the cancellation. When I pointed out that the original cancellation had taken effect immediately but that it had taken over a week (so far) to be lifted nobody can give me a satisfactory reason. They also told me that the reason it takes 5 days for the MAC code to be generated because they have to wait for BT to do it! They also said that my MAC code was only valid for 30 days and only for my current address. I have also just checked my Pipex statement on-line and guess what? - they are mysteriously unavailable! Meanwhile I have had a number of patient calls from BT asking if I had my MAC code yet and they cannot believe what has happened but cannot suggest what to do. SO WHAT DO I DO NOW? I am moving house on the 16th July and taking my telephone number with me. Potentially I could now be without Broadband for over a month at my new address. The whole system seems to be flawed and Ofcom really ought to get to grips with this ludicrous system. IT ALL OUGHT TO BE TRANSPARENT SO THAT WHEN YOU MOVE HOUSE YOUR BROADBAND AUTOMATICALLY GOES WITH YOU WHOSOEVER IS THE PROVIDER!!!! Pigs might fly - I am desperate can anybody suggest what to do PLEASE?.
Mandy Tomkins(04/07/2008 10:39:19)
 The service received from Pipex is an absolute load of rubbish and I have had to request the MAC cose three times now and still nothing. I now have no broadband for almost 2 months. The phone and broadband is rubbish and trying to leave them is also a nightmare!!
David Bradbury(30/06/2008 16:11:16)
 What a complete nightmare. PIpex lost my payment details, failed to collect and then ceased the broadband (all while I was on holiday for a couple of weeks). They admitted it happens quite often. I paid the amount outanding - but before they said they wouldnt issue a refund for the time they disconnected my broadband. Ive now got to wait for them to cancel the cease service as they said they cant issue a MAC until they correct their mistake. Im so pi55ed off with their incompetent script reading morons. I spent nearly 2 hours on their extortionate 0871 numbers being charged for doing my head in. Grrrrrr.
Ron Manuel(27/06/2008 07:36:15)
 I requested a code from Pipex on the 16th Junem and was told that it would be sent within 5 days. It has never arrived. I phoned to check what had happened and was told that the code had "failed", but no-one had thought of telling me. So, why does the code "fail"? What can I do to expedite getting a code from Pipex?
b wolson(26/06/2008 20:12:43)
 i have been with pipex for several years but the last six months has been a nightmare when i ring up i am told that i am on one package only to be told by another person i a on anot her i asked to cancel and they say i owe £59 which i strongly dispute having been messed about from one department to another i just paid up just to get my account from being suspended so i can get my mac code and get away from pipex
Iain Lamb(18/06/2008 11:21:13)
 After finding this site called for MAc. Misunderstood options and went round phone loop. Should have stayed on option 1, cancelling account. Spoke to very helpful operator who asked for reason and asked if cheaper offer would keep me with Pipex. MAC arrived in post and by phone. Pipex have been very helpful, more so than the alternatives I've spoken to (Talk Talk). Now thinking of staying with them.
Shaun(03/06/2008 16:53:41)
 Pipex are a disgrace! they have over charged me for 6 months, when i called in to get a refund they cancelled my account! when i called in to get my MAC code they told me they wouldn't give me it, as i didn't have an active account??? now i don't have a cod eto give to Sky for my new service! any ideas anyone?!
Mark Cole(15/05/2008 17:06:52)
 I have requested a mac code from Bulldog(had to put pipex in your selection) got this but every ISP i try to migrate to says it's invalid but bulldog say it's valid. MAC Code MAC: LYTH0912011/GF02I EXP: 01/06/2008 Phone number xxxxxx Ofcom where useless they said Bulldog done no wrong because they gave me a mac code.
Rebecca(06/05/2008 09:53:59)
 Pipex have been brililant on providing MAC codes, asked twice (due to AOL's incompetence and they've provided them within 2 days. The call centre is a bit rubbish, had to wait to get through to a rep, but it was painless after that.
Andy Nickson(29/04/2008 10:33:40)
 Pipex service is dreadful. I requested a MAC code on the 18th April and still no sign of it in the post. So called the 0871 222 6366 and option 1, guess what the operator had our MAC code on screen and gave it to me there and then. Will be running away from Pipex like my hairs on fire!
Martin Leach(26/04/2008 19:08:42)
 After a couple of years of poor and unreliable service from Pipex, I rang them on Weds 16th April for my MAC. After an unsuccessful attempt by them to encourage me to stay on, they finally gave up and told me that I would be receiving it by post within 5 days. A couple of days later, they rang me up and gave me my MAC over the phone. On 25th April (9 days after my initial request) I received the promised letter from Pipex with the MAC. I can't grumble with the service as I surprisingly received the code within a couple of days but I can't help thinking that if I wasn't around to receive the phone call, The letter would have been very late in arriving. The service that Pipex provides in supplying a MAC to it's customers seems to be as inconsistent as it's broadband service.
John Maloney(23/04/2008 09:15:19)
 Getting a MAC from this bunch has been a nightmare. First I wrote - ten days later:no reply - they say letter never received (hah!) then a tour of SIX different 0871 numbers with lots of nice waiting time. Eventually the "right" number and no one answers! Finally got through another day and that went OK now waiting for the 5 working day MAC (holding breath)All this has taken 2 weeks (and counting)For all I know of course the others might be as bad...
david banks(22/04/2008 11:26:24)
 I requested a Mac code on Monday 14th April. I still have not received it after6 working days. When I telephoned I was told that BT had told Pipex that my line wasn't in operation (how had I called them?) The person to whom I spoke said that she could not put me in contact with the dept. that asked for the Mac code and did not know how they got it!!
Christopher Quigley(16/04/2008 13:49:04)
 I have requested my MAC code several times to which no reply. I phoned and was told they could not access it. What do I do now?
carly davis(04/04/2008 09:59:16)
 This service is appaling!! Nobody will answer the phone line it gives u to ring as i know as been trying for the last 5 days and will also be charged for it which i find terrible. Don't bother with them!!!
Mark Spanner(06/03/2008 10:27:55)
 Thank you to Mac code - I have just requested my MAC from Pipex and so far it has been relatively painless. Once I got through the automated message actually tells you that they have to supply it within 5 working days - hurrah. Chap on the phone was helpful - talked me through the process & explained that the account should cancel when the MAC is used but advised to ring to check with them. Was then passed to a supervisor to confirm the MAC request - they also went through the process and conditions. Then back to the advisor just to clarify - job done. Hopefully the process will be painless when I get my MAC code - I will post again to let everyone know. Just to say why I am leaving Pipex - I am fed up with having my 8MB service throttled back to below 1MB in the evenings. Also I have an outstanding issue with them - my webspace is not working. 6 weeks later (3 emails to/from them) and still no resolution! Very poor customer service in that area.
Ray Haswell(04/03/2008 12:54:37)
 The telephone number provided only asks for an 0871 222 6366 number. Please update your site.
MacCode: Thank you. Updated