How to get MAC code from Eclipse

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Tips & Experience from other Eclipse users

Simon Tune(15/08/2011 10:44:52)
 6 working days, still no MAC code from eclipse.
Jenny(03/03/2011 17:45:16)
 I request MAC code on 02/02 from Eclipse, they sent promptly and I gave it to Sky. Today I received an email from Eclipse informing me they are charging me £25+vat for BT cease fee and also charges for 30 day notice totalling nearly £50 as Sky didn't use the MAC code. I am furious with this parting side swipe from Eclipse. I have argued til I'm blue in the face that I am not at fault but they did not answer my communications. Sky were adamant they did not need the MAC code, Eclipse are adamant they should have used it. I got it from Eclipse and gave to Sky.. surely that is the end of my responsibility. Yet I am faced with a £50 bill. Great...
Barnzi(23/04/2010 18:17:47)
 Still waiting for my MAC from Eclipse after 6 working days. :-(
Adrian H(21/12/2009 17:43:34)
 Like JonathonR. The no. I used was 0845 1224111. The young lady was most helpful. No pressure to change mind. Promised to e.mail MAC within 5 days. A very happy outcome.
eric beckett(07/11/2009 13:44:42)
 total refusal and evasion when asked for mac code , kept tag on my phone line to stop me changing , this could be error or deliberate , also refused to accept cancellation on first 2 contact ,latest e mail said write or ring to cancel service inspite of previous e mail acknowledging cancellation
Jonathan R(18/09/2009 12:32:56)
 The number to phone is 0845 1224 111, pick option 2. They were very helpful, and discussed why I wanted to switch. They did try to get me to switch to another of their products, but were not overbearing. The told me they'd send me a MAC within 5 days and that the MAC would be valid for 30 days. She was so nice I almost decided not to switch!
Jon C(02/09/2009 21:19:14)
 To be honest, I cant wait to get shot of them... terrible customer service, lines speeds are poor, price is high and then they tell me they'll e-mail the MAC code within 10 days (whereas on this site, the law says it must be within 5 days!!). Hopefully BT will be better (I'm sure they cant be worse and they're cheaper!!)
anon(20/07/2009 18:36:40)
 The number you advised for calling Eclipse "has not been recognised". I spoke to Eclipse technical department who couldn't help. They said I have to ring a premium rate number. This was after a 35 minute call to a different premium rate number.
mrs khalida malik(01/04/2008 19:12:04)
 I've Connected To Sky.co.uk && It's Much Cheap.
Chris Palfrey(26/03/2008 10:55:20)
 Phoned Eclipse this morning on their Customer Service line, explained that I wanted to move so requested my MAC code, Customer Services very good, asked me why I wanted to move, I explained that SKY had just put 16MB connection into my local exchange (Tiverton) and that they would charge me only £10.00 a month to be with them. All ok, code should be emailed to me within 5 working days.