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How to get MAC code from BT

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Tips & Experience from other BT users

Barry Thompson(10/10/2011 15:09:45)
BT have had technical difficulties getting my MAC code. After hours on the phone they said they would send email. Still waiting. Buggered up my whole weekend! Thanks BT feel ashamed to have the same initials!

Sally Costen(26/09/2011 12:15:04)
Absolutely fine, took about 5 mins.

Lee(23/09/2011 00:55:20)
Yes BT has been good but also a LOT of problems like them taking payments that were not due for weeks to come.They were always messing with my speed.I have had countless engineer calls even 2 routers.And the customer service was very poor.Nothing but an indian guy on the opposite end of the phone telling me (I am sorry but i cannot give you a MAC code because you do not have an account with us)...Errrmmm ok then when i have an active phone line and broadband that i have had for 2 years with bt...Also they say unlimited downloads...dont be fooled by this i was downloading a lot one month and they sent an email stating they where going to cap my usage to 5gb BTW i have option 3.But the 1 thing i can say is when BT pull tier finger out the broadband works well.

johnfrombt(19/09/2011 17:01:24)
i work for bt and we are GIVEN the mac code to give to you, if we are unable to get the mac code we send info on for them to give it directly to you, sometimes the advisors dont have access and need to put you on hold to get it.

RubyD(17/09/2011 18:21:25)
Just phoned them, got through straight away and told them that Sky are cheaper-spent a minute trying to get me to stay. Put me on hold for 3-4 minutes then gave me the code! They did say that i would get a bill for leaving mid contract of £129 but i'd pay double to get away from them!

David(15/09/2011 18:03:16)
I have requested mac code by direct phone call (for myself)and online for my mother in law. I was asked why I was leaving and after saying I was going to sky they had to agree they cannot match sky tv package and generated mac code straight away. Mother in law was contacted the next day, same result.Polite English speaking people both times.

David(12/09/2011 16:08:18)
Called BT for MAC code. Offered me £7 a month of my current package. Then another £4 if I paid a year's line rental up front. Put me on hold for ages then gave me the MAC code. 14 minutes on the call.

Anne(30/08/2011 09:22:02)
They tried to make me explain why I was not happy with the level of customer service, did fairly quickly (though not quick enough for me) accept I was not going to get into a conversation about it, and then was courteous and professional after that.

Newby mccabe(29/08/2011 20:14:49)
asked BT for a MAC code, said I was going to SKY they said I did not need a MAC code, sky said I do what do I do now

julie baddeley(20/08/2011 13:19:39)
want to change to sky from virgin but virgin say they cant have my number the same to my landline what do i do. sky say i have to ring and ask for a release but dont understand

Sean Stevens(17/08/2011 11:27:11)
Aaaarrrgh - I used to work for BT, answering High Level Complaints, so had an idea what to expect. Asked for a MAC code yesterday, I refused any offer of a discounted package, and said that even if i could have the whole service for free, i still wouldnt be interested, as BT have caused so many problems with my bill, and refused to close my mothers account, when she had the nerve to die while still in term with her contract. The advisor started throwing back all the BT Acronyms under the sun at me, which they are not supposed to use, as anyone outside BT wont have a clue what they mean. I pointed this out to her and she become very sarcastic, especially when i said i used to work at BT. I suggested that she checked the rental details and she would see that previously I had BT employee Broadband for years, so i must have been an employee. She quietened down a little then. After refusing point blank to give a mac code over the phone, and insisting on emailing it to me in 5 days, i escalated the call to a complaint and had her manager involved, suddenly my mac code was available. I guess the moral of this is not to accept 'no' just because they say no, there is always someone at BT who will be able to help, ( I used to be that person! ), so just stick to your guns and hold out until you get what you want.

Ceri Davies(06/08/2011 21:45:40)
B T are refusing to give me the code and have placed a block on my line, i had broadband with them about 8 years ago. i have tried to order with sky and cannot. BT gave me a mac code but it was the wrong one, they are refusing to give me another. help i dont know what to do, i have not had broadband with bt for many years.

Ryan McGill(05/08/2011 22:34:44)
BT gave me a MAC code and it turned out to be in invalid code. What a pain!!!

jennifer(30/07/2011 16:06:23)
BT are absouloutely rubbish! I requested a mac code, they refused saying your line is inactive at the moment. we asked them to reactivate the line and they said, if you reactivate you will be on a 12months contract. We are still stuck and BT ARE NO HELP AT ALL!

Richard(29/07/2011 01:39:44)
Called BT for MAC code but was persuaded to continue with them at the reduced monthly cost of £7, not bad. Some time later when checking my bills I noticed that I was paying far more than I thought I should so contacted BT again only to find that I am being charged £17 per month plus line rental. Now leaving BT for good as they provide a rubbish service and no inclination to improve it with false promises and very little action.

Chris Supper(27/07/2011 16:00:37)
I called BT last night on 0800800030 to ask for MAC code to change to Orange, who are now using BT's network and have no FUP. I was on BT's Option 3 and Anytime call plan but the prices they quoted for renewal were far more than Orange had offered on a fixed price (£21.50 all in). The BT agent said "Orange is like shopping in the pound shop where as BT was like M&S; you essentially get the same product but with BT the quality is higher" What a stupid sales pitch, glad to see the back of them!

Andrew(15/07/2011 17:49:32)
Called Bt for my MAC code. They are unable to give it to me as Sky have placed an "Advice for transfer order". When asked how to get it he said Sky would need to contact BT. Otherwise, I'll just not be able to have broadband. He advised me I should cancel with Sky and go back to BT. Sky were great, although they are unable to call due to data protection, they might be able to do with out a MAC code. Lady on the phone is going to call me on 25/7 and ensure everything is working. Bloody BT, don't you just hate them.

Karen(05/07/2011 16:06:11)
Hi I have tried the BT number from this site 15 times and it just cuts off as "failed call".

joanne(30/06/2011 18:55:32)
im having problems getting my mac code from bt as i switched to sky as it was cheaper i then phoned bt to get my mac code and they are now saying because my bband is still pending with sky they cant access it i phoned them today as well and now im being told because my services r now resricted i cant get my mac code so i read wot other ppl were saying and went online and spoke to some 1 who says they will turn my bt line on 2moro and give me my mac code not holding out much hope dont know any other way of getting it any ideas or is it a lost cause ...

Grant(24/06/2011 13:37:27)
Hi, after moving into a new flat the previous tenants had forgotten to cancel there internet and telephone line. I decided to call bt to cancel it for them and move to orange but they told me I was only able to switch with the previous tenants authority. this is a problem as neither do i or the landlord have there contact details any more. i called again and explained the situation but still no help from them. is there any advice you can give me? Thanks Grant

gerrald worthington(20/06/2011 12:34:31)
brittish telecom refused to give me a mac code as i dont have a credit card they said i must pay the £32 pound two months cancelation with a credit card before i can get given my mac code but i dont own a credit card.

johnny(20/06/2011 12:02:13)
been a bt customer for 30years was sick of their price increases being every couple of months it is absolute lunacy there are plenty of other providers maintaining the same service for much lesser rates, so i called trying to get a mac code as found a great rate for an enhanced service there customer options team where appauling they told me i had signed a contract with them the previous week which i knew was total garbage they then said i would have to pay a £400 cancelation fee which i was flabbergasted at and knew to be completely incorrect, to make matters worse the line went dead (presumeably the advisor had cut me off) i rang back and was told my cancelation would be £120 this then made me wonder so i insisted on having my mac code but the lady put me on hold for ten minutes and told me after hearing me humming and hawing on the line (which i knew she was listening too) that i couldnt get a mac as her system that generated macs was down in the whole of the uk but i could clearly hear a faint voice saying sorry your leaving bt heres your mac code which infuriated me , so i explained to the women what i had heard she then made frustrated noises eh ehe then again the line went dead , almost foaming out the mouth with anger i phoned with one last attempt and demanded i be placed onto a manager at customer services who assured me there was no contract and spoke to another department and got my mac issued, bt are a bunch of crooks never as long as my lungs fill with air shall i pay them a rusty hard earned penny .

DanaS(20/06/2011 11:22:09)
I rang to Bt three times. Twice they gave me wrong Mac code. Third time I told them I dont want to new deal, I read web side about they service and I want my mac code- good one. They gave me- I spoke with three people and manager, 21 mins! I was determined but nice for them. And they gave me good mac code. Never with bt.

Razi(15/06/2011 13:02:29)
I called BT for MAC codes, only thing they asked why I want to leave and gave me MAC codes, no problem at all. Only good thing about BT was giving MAC codes, if their broadband was equally good, I should have stayed with them.

mike(14/06/2011 14:27:43)
well you wont beleive me, when i say i got my mac code right away ,!!! yes folks a nice lady asked right enough bt all you need to do is be plite and firm and you will get itright away sorry to here about all the rest of the bad reports , but yes to them all they are a shambles of a buisness and need to stop makeing up all the false adverts about free this and free that eh? its all bout getting YOUR MONEY and makeing MONEY sorry but its true.

Paul(12/06/2011 11:43:58)
I have had one of the worst experiencs of my life dealing with BT. The problems are billing issues and the fact that the BT operatives from India are incapable of sorting any simple issue out. I would not recommend BT to anyone as their Customer service is non existant if you have an issue. In relation to the MAC code, again another issue 'we are unable to produce a MAC code as we are having problems generating one' !! delaying tactic as they are now saying that they can resolve my billing issues - which has gone on for 7 months. Personally, i do not beleive them and the bill will be correct for one month (when they apply their corrective discounts) then the following month it will be incorrect again. Having already spoken to OFCOM, they told me that my MAC code has to be provided within 5 working days, i mentioned this to BT, asked them to confirm todays date and when i shpould receive the MAC code and then told them i was holding them to the terms that OFCOM had set and that i had recorded the conversation. We will now wait and see if they comply. In a hutshell :- BT fine unless you have an issue. I would not recommend BT to anyone. I have wasted 20-25 hrs of my life over the past 7 months attempting to sort out billing issues. If i had a bad heart or suffered from stress - then i would imagine that i would likely be dead by now - as it is the most stressfull experience that i have ever encountered.

DevKing(31/05/2011 22:59:28)
Had some dippy girl try to reduce my monthly bills and then try the tatic of putting me on mute. Sat there contently until she read out the MAC code. Still got 12 months on my contract. Don't care, want out!!

Matt(25/05/2011 10:56:53)
I used the e-mail route, a very nice lady rang me next morning, asked why I was leaving, I told her the company were going to be picking up the tab and therefore the supplier - which isn't BT, and then she gave me my MAC code. Painless.

Sean Veldon(21/05/2011 08:21:12)
I had been thinking of changing my broadband over too Sky, got an offer through the post last week giving me 6 months free and the monthly rate is also £10 cheaper. So I phone Sky and discuss the deal, ''You need to phone BT and get a MAC code'' they say. After endless keypad options I'm through to BT cancellations and I ask for the code, The woman asks me why I want to leave and starts offering me deals to stay with them. ''No thanks'' I say, She then tells me it'll cost me because i'm still contracted to BT, ''fair enough'' i'm still saving money with the 6 months free!! Next she says she ''Can't generate the code as someone else has tried to cancel my contract'' and wants to know what other provider I've spoken to... I ask her if she's lying ''You'll need to speak to whoever you spoke to before you phoned here, if you cancel now you'll be without broadband for 2 weeks'' Back onto Sky and i ask the poor guy if they've tried to cancel by BT contract, ''No, we can't do anything without the MAC code'' and ''You haven't ordered anything with us'' Back on the phone to BT but this time they can't give me the code over the phone as they're having problems but they can send it to a mobile or my email in 5 days. It's now been 5 days and still no code!!

Sean Veldon(21/05/2011 00:57:53)
I had been thinking of changing my broadband over too Sky, got an offer through the post last week giving me 6 months free and the monthly rate is also £10 cheaper. So I phone Sky and discuss the deal, ''You need to phone BT and get a MAC code'' they say. After endless keypad options I'm through to BT cancellations and I ask for the code, The woman asks me why I want to leave and starts offering me deals to stay with them. ''No thanks'' I say, She then tells me it'll cost me because i'm still contracted to BT, ''fair enough'' i'm still saving money with the 6 months free!! Next she says she ''Can't generate the code as someone else has tried to cancel my contract'' and wants to know what other provider I've spoken to... I ask her if she's lying ''You'll need to speak to whoever you spoke to before you phoned here, if you cancel now you'll be without broadband for 2 weeks'' Back onto Sky and i ask the poor guy if they've tried to cancel by BT contract, ''No, we can't do anything without the MAC code'' and ''You haven't ordered anything with us'' Back on the phone to BT but this time they can't give me the code over the phone as they're having problems but they can send it to a mobile or my email in 5 days. It's now been 5 days and still no code!!

Alan(12/05/2011 07:18:55)
Why would anyone want to leave BT? Good reliable service, never have any problems. But, phoned BT yesterday for MAC code. ( dont want to leave, just want a better deal) Offered Option 1 (what Im on now) for £5 a month!! + free evening and weekend calls. Took 8 mins on 0800 number. Very polite and helpful (English) man. Very happy BT customer>

John(08/05/2011 14:33:13)
Shocking. Rang BT and was given the sales pitch. After refusing the deal I was put on hold for 5 minutes then apparently the system would not generate a MAC code? I was told it would take 5 days and it would be sent via email, my email address was confirmed even though it was a BT email account and I get junk mail off them all the time. Did not get the email. Rang again and went through the same sxxx again. Waiting another 5 days as the system would not generate the MAC code again. Although I have had a very good experience with BT regarding connections via their wireless router I would not entertain joining them again after these shocking delaying tactics.

simon(02/05/2011 00:45:18)
i have asked bt several times to give me my mac code more than a month ago and still have not got 1 the keep telling me that there systems are currently are down at the moment they will send me it by phone and if not by phone by email or post but still have not received my mac code yet! am verry un happy with there speeds and ther costumer services and was offered various packages for me to stay with with them

Mike(28/04/2011 20:42:06)
Just called bt for a mac code, was amazed at the sheer volume of bile comming from them to get me to stay, ranged from "bt has won many awards for excellent service", lol to "You'll be back in 6 months if you dont its because of pride" again lmao. will be glad to see the back of them.

Phil(27/04/2011 10:18:20)
Got MAC code from BT within minutes no issue. The problem is because SKY are LLU they didn't need a MAC code, and because I'm therefore not using the MAC code, BT are charging me a £30 ceasation charge.

leights(16/04/2011 16:04:52)
just phoned bt for mac code really nice lady who said she couldnt offer me any deals put me on hold for a few minutes then gave me mac code, and i still owe them money

Craig(13/04/2011 09:03:45)
Phoned BT for MAC code as 18 month contract was up and we wanted to switch to BE to reduce costs from BT Option 3 (£25 a month) to BE Value (£17 a month). Service with BT wasnt a problem, fast and reliable - this was just to reduce costs. Anyways the lady on the phone reduced our bill to £9.99 a month! Made it clear there was no change in package, service or usage - and that the price was for the full 12 months. We'll see! If so, I'm happy.

Shaun(07/04/2011 18:42:15)
Called Bt for a Mac Code and was offered various packages for me to stay with with them. They offered me huge discounts for the same service I have been buying from them for 2 years? Anyway, they made me wait a couple of minutes for the system generated code and thanked me for my custom. Wasn't too bad an experience.

Jon(31/03/2011 20:08:05)
BT are an absolute disgrace. Although an order for BT Infinity was cancelled on 14/3/2011, it is still showing on the system as in process which means of course I cannot move to Sky until the non-existent order is fulfilled! This despite repeated verbal assurances that the order had been cancelled, plus 2 written confirmations. And guess what? I cancelled my dd (after paying the March payment and having started the transfer to Sky AND being over £100 in credit) and BT have charged me a £5.40 "payment processing" fee even though the dd isn't due until April 17th by which date I'll still be in massive credit and hopefully long gone from BT. Trying to explain the situation to an Indian call centre person is like pulling your own teeth out. How I hate BT. God knows why I've stuck with them for so long. Must be the very worst company for customer service in the UK by far. Nobody seems to know what the hell they are doing, even so-called managers.

paul(25/03/2011 15:51:03)
never written on one of these before but felt i had to,after sighing up to bt and being told it was free for the 1st 3 months,i was given a connection date,this date was changed 4 more times until 2 months later i was connected,great,3 days later i receive a rather large bill,for my FREE broadband,after ringing bt to ask why,suprise,there was no record of that conversation about free for 3 months,just every other conversation,ok i thought,fair enough,then my phone is cut off,again i ring bt,the answer,your services are restricted,you failed to pay your bt vision i was told,yes i replied,i dont have bt vision,oh we are sorry,phone will be back on within 24 hours,4 days later,still no phone,i contacted bt,yet again,we are ever so sorry,if you wish to change provider there will be no cancellation charge,great thinks me,3 days later,bill for £248,cancellation charge,right i thought,time to change provider,will i get mac code,and to my suprise i was given code,which is a correct one,withing 5 mins,my advice is,if your thinking of staying with,or changing to bt,dont,their a shambles.

Tim(24/03/2011 15:04:44)
Typical BT. No response, have to go around it the long way, unhelpful. Is it any wonder our infrastructure is light years behind most of the world when these buffoons are in charge of it!

Alison(23/03/2011 15:05:33)
Had to phone twice to get MAC code - the first advisor was very rude to me and then 'hung up' while he was getting the code. However, when I phoned back and was very direct with them there were no problems - just have to wait and see whether it works now or not!! But jugding by some of the comments left here it looks like this far from over!!!

John Deal(23/03/2011 14:24:47)
Ofcom are very helpful. I spent ages waiting for BT and can only describe them as crooks, their tactics for putting you off getting your MAC verge on the criminal. I'll never use them for anything again.

SINDY(21/03/2011 20:05:11)
Just requested MAC code from BT. Pleasant guy...tried the usual sales thing, but told him I'd already made up my mind. Received my code in 4 minutes. Called SKY and was just told that a MAC code wasn't required at all.

david(21/03/2011 12:41:52)
Phoned BT for my MAC code and been passed around 3 times and have been on hold now for 28 mins and counting. Second person I spoke to said thay were the customer operations team and needed to transfer me to the correct team!!

Bob(17/03/2011 18:04:34)
I managed to (eventually) get a MAC key from BT after much oohing and aahing, but now they're trying to charge me cancellation fees for changing service! I'm not attempting to cancel my service (I'm transferring to a free provider) and I'm willing to pay it until it runs out. Is it illegal for them to try to do this? I'm fairly certain it is. They were actually trying to charge me for the MAC key! "You have to pay £124 in order to cancel your service and get your MAC key. We cannot give you your MAC key until you cancel your service." After I quoted some Ofcom regulations at them, they gave me the MAC key but are still trying to charge me cancellation fees after I switch service. Again, is this legal? :p

speedcutbt(13/03/2011 23:02:57)
second post now after mac code given by bt and given to sky - wow my line speed on dl is now only 78kb/s - more great service from bt.

BTpooper(13/03/2011 23:01:01)
Recently rang Bt to request mac code as had had enough of paying through the nose for a poor connection. Every time I did a line speedtest with speedtest.net got poor results 0.7mb/s bt direct you to their own mystical speedtest and woah lo and behold "there is no problem with your line speed sir" grrr First person i spoke to after being in a que for 5mins said i need my bb account number and lots of other info im sure he made up on the spot. Gave up after 5 mins to go try find a bill with account number on. Phoned back second time spoke to 2nd guy got mac code :o no account no. needed!

Alex Campbell(09/03/2011 08:19:02)
Contacted BT for MAC code, to switch to SKY they told me I must cancel the contract I have just signed with SKY and sign a new one before they will give me the code!? They then tried to sell me a cheaper package, when I said I did not want a BT package they told me they could not help me!

Andrew Hurst(01/03/2011 09:35:44)
Every attempt to get a MAC key from BT was blocked by being put on hold. For over 48 hours now.

nat(24/02/2011 14:13:42)
rubbish. BT are the biggest con artists ever. trying to get a mac code from them is a joke. when ur with them they can not help you at all. And when u try to leave they are annoyed that ur leaving and they try to offer you every possible way to delay in helping you with the code.they tell you to hold while they transfer you 100 times!. they thought i would hang up!. finally got the code after 10 minutes.

Sara(17/02/2011 10:47:21)
Awful! Further to the provider transferring me to various departments, the broadband team seemed annoyed that I wanted to leave. They told me I wouldn't need a MAC code when I changed internet provider and if they gave me a code my internet service would be cancelled i.e. I wouldn't have a service if I changed my mind and stayed with BT!!! Which I told them was incorrect information. They then kept me on the telephone waiting for a MAC code for 15 minutes - I think they were hoping I would hang up and delay my cancellation!

STEVE(15/02/2011 12:21:55)
called bt for mac code, just rings and rings, at my cost might i add. no one answers the phone strange that it employees 102000 world wide, and no one is in!. Soon find some to phone me to chase payment two days after it lands on my door mat, with the thret to cut me off if i dont give payment date and stick to it. still no answer after 20 minutes. "we are very busy a the moment and apologise for the delay". i busy too Is it any wonder that people are in a bad mood when they eventually get through!.....

Emma(12/02/2011 13:14:41)
BT tried desperately to keep us claiming the would do us a cheaper package, in the end i had to tell the call taker to shut up and give me the mac code, eventually he did, total call time nearly 8 minutes! At least it was a free call!

Rshakey(11/02/2011 09:15:51)
Went for the full transfer of phone and broadband from BT to Sky. Placed order with Sky online last night and spotted MAC code request. Looked through this forum and used the email contact listed below to request code from BT. whilst in shower this morning, missed call from BT but got email as well informing me that I didn't need a MAC as I was transferring all my services through a LLU transfer. Just phoned Sky to check, and this is true for most exchanges as Sky now run their own bit off the exchange. Now all I need to do is wait for transfer day... Lessons learnt: 1. Easier to transfer all services if you have Sky already (and cheaper - down to £18 from £30/month 2. Use the BT email contact rather than ringing and just type a simple request for MAC code 3. Double-check with Sky that MAC codes aren't needed for your exchange Hopefully it will all go as smoothly on the day!

whistleblower(02/02/2011 14:24:27)
i currently work for bt in retentions department we are told to introduce ourselves on calls as the customer options team, if we hand out to many mac codes or cancel to many customers services our team managers tell us to inform customers that the system is down and currently unable to generate the mac code, also if you are confident the customer will not accept a special reduced price to retain the services, we are encouraged to keep them on prolonged period of hold with the mute button on so there is no sound in order to make the customer assume the call, has been dropped.

john dougan(02/02/2011 13:00:04)
bt point blank refused to give me my mac code telling me i had 3 months left to run on my broadband contract and i had to stay put so i was unable to take up the service with my mobile provider orange i will have to wait until april :(

andy chan(02/02/2011 12:56:59)
bt told me that i would have to pay £137.88 to leave as i had two months left on my broadband contract so they refused to give me my mac code, i phoned back the next day and they told me the system was down i had felt this was not true and rang straight back i was astonished when this time a female member of staff told me verbally that members of staff sometimes lie to customers in order to save the conversion rates as it affects the salary they are paid i find this disgusting but more the lady from bt also informed me i only had to pay £19.37 to leave my bt deal early, i felt so annoyed but after a my experience with bt i am now on an orange homephone and broadband service as i have an orange mobile phone i have to say they are a much better company to deal with also the service is top rate and much more affordable i would most likely never return to bt

tom w(24/01/2011 13:54:26)
I am currently sitting in a que on the phone, I have been transferred twice to the 'correct' department after iterating the reason for my call twice. still it just rings. 10mins now, still on hold. answered, given number, and reason ie mac code, transferred again, to this mystical correct department. 15mins. BT are pathetic. still waiting.

Di Love(06/01/2011 16:22:04)
Not very easy kept trying to make me stay with them said they could do a cheaper package but when I said no it tookm 5 mins to get it

Victoria Dods(03/01/2011 14:30:55)
just phoned BT to obtain MAC code to change broadband provider. Girl asked if I would stay with them as they could 'significantly reduce my current package'. I just said no and requested the MAC code again. 2 minutes later she gave me a code. Whether or not it works remains to be seen. Took a total of 5 minutes though so all seems good.

SimonK(14/12/2010 20:40:09)
Pretty Efficient to be honest. Chose to leave BT as they couldn't compare in price with new provider. Call answered immediately, very helpful, MAC code supplied straight away. Did offer new deal but still not low enough. No pushy sales or obstructive personnel. So far so good lets see what happens now with the new provider!

Steve Young(05/12/2010 14:27:01)
Followed advice from Bobcat(17/09/2010 21:14:47)and emailed bt today Sunday 5/12/2010. Got an answer back within 36 mins giving me my MAC code and an offer to reduce my broadband and phone rental from £39 a month to £24 if I wanted to stay. Got a promise of a new homehub as well. Try emailing instead of phoning

seema khatun(02/12/2010 15:37:42)
tried to get the code from them 4 times but they 'accidently' cut off, apparently. bt's services are absolutely appalling. anyone who isnt with bt, SHOULD NEVER even make eye contact with them. (of course, most of us that are here, are because we are with them) cancelling the contract & paying them the 'compensation'. just cant stand to hear their excuses or use of services. bt isnt british telecom, its British Thieves.

Paul Phillips(26/11/2010 10:14:02)
I actually want to join BT despite the feedback from other users below. What a joke BT tell me that the MAC code my provider generated is too short. My current provider tells me that BT Open reach generate the code and they have checked and double checked the code but cant do anything more. I even had a conference call going with BT sales, London Web technical but I all did was waste an hour of my time!!!

gary williamson(12/11/2010 09:47:24)
tried twice given two different codes but they where no good

Dr Tapan Patel(01/11/2010 18:29:47)
I am honestly starting to believe I wiil never be able to leave the evil that is BT I am trying to get a business MAC code for the past 4 months. I have been on the phone for nearly an hour every day and never get through. I have emailed and been told to expect a response in 5 days - nothing as yet (10 days have passed) My business is suffering, the service is appaling. If you wish to complain, they cut you off. I despise them, cant anything be done?

Mike(01/11/2010 17:50:34)
Sky told Me on the phone I need the mac code from BT. I phone BT, they said they could not give Me the code as Sky had taken over the line. I then phoned Sky, and they were right ! All sorted took about 20 mins

MRaja(19/10/2010 16:13:08)
I have tried to obtain a business broadband MAC code from BT 8 times in the last 3 months. I have spent an uncountable amount of time waiting in cues and I am still no further. This is completely ludicrous and unacceptable. Have written to Ofcom and BT.

Justin(14/10/2010 14:28:27)
Transfered from BT to sky as really poor service from BT - wrong bills, broadband service dropouts, re-newing broadband and vision contract for a further 12 months without my knowledge when ESPN service went off as fault with viewing card! Then becuase of this error offered me a reduction in bill (thankyou) - then proceeded to take the good will reduction back off me when I tried to upgrade vision service....and on yadda yadda yadda and on.... the list is endless. The latest farce got mac code very easily - "we are very busy at present please continue to hold" 35 mins! Transfer seemed to be going well but on day of migration - BT have cut the entire line off! No engineer can sort for a week and they will not pay the OPENZONE bill we are having to pay for our internet access - shocking will never go back - NEVER and will advise all family and friends to leave or never go to them.

MRTH(11/10/2010 17:57:33)
V.Bad experience with BT. Have called got my MAC but it's invalid according to Virgin. Have gone back and forward playing MAC ping pong! I really don't know how to resolve this! tips anyone?

Dave Woolley(07/10/2010 20:59:56)
I was trying to change from BT to Sky for an elderly friend a few doors down. I was put through to the retentions team. I felt sorry for the guy. He sounded such a sad case. He kept say he could offer a special deal and that he had been specially trained to give certain deals. He kept on. I wanted to be offensive but I knew that gives them an excuse to put the phone down. So I eventually resorted to asking over and over again "Can I have my Mac Code please." to each of his questions. He did then give me the code but said it would cost £25 to transfer which I accepted as a small price to pay to get my life back. This is a company that had a monopoly and could have offered cheap internet access for us all rather than treat us like the brown stuff that hits the fan.

Steve(28/09/2010 19:41:25)
Bad.. have called 3 times now - first time disconnected mysteriously while on hold, 2nd time promised a code in 5 working days via SMS that never arrived, 3rd time on hold for 30 minutes before I gave up. Excuses like "your service has already been terminated", "system not working", etc. Trying e-mail now instead, but no MAC code after 2 weeks of trying.

Susan(24/09/2010 14:03:52)
I have attempted numerous times to contact BT without success and still havent got MAC code for business internet. BT are just a waste of space

Bobcat(17/09/2010 21:14:47)
a BT TIP - Just email them form the web (http://bt.custhelp.com/app/contact_email/c/346,401,1182), I got this back in 2 days (Ofcom say this should take 5 working days max). Just don't send a long essay about how dreadful they are.. Blar.. blar. They are just not going to bother reading it and ignore the actual request. One simple line "MAC Code please?" You've complained with your feet. Save it for when they email it to you.

George(10/09/2010 20:03:11)
I tried to get my MAC code from BT but they said I had to pay them 540GBP. WHAT! I didn't understand exactly why. :(

paul.g (10/09/2010 19:34:42)
just been on phone to BT to get MAC code. took 15mins to answer then 18 mins talking to the guy on the phone. he did try to see what he could do to offer us a better deal ( why they dont do better deal in first place is strange, as i would not be moving.. !!!! listen up BT). live in none cable or sky b-band area so limited to choice but Talk Talk offer the better price as for service time will tell. all in all not bad in getting my MAC code :-)

Hamish Budge(31/08/2010 23:05:56)
too expensive nothing worthwhile on bt vision. Too difficult to access services quickly and efficiently.

TF(31/08/2010 13:51:38)
Got my MAC code in 2 minutes flat. They were very helpful. Must have caught them on a bad day.

James Elder(26/08/2010 12:18:56)
It is almost impossible to get a mac code from bt, i have been fobbed of at least 20 times, the customer service is appauling. i still dont have this code and as a pensioner i just cant afford to stay with bt, il have to just cancel all my services and do without, they shouldnt be able to do this.

mick(25/08/2010 18:40:08)
they pretended they couldn't here me when i asked for a mac code after several time phoning i eventually got it

tony(20/08/2010 17:30:36)
screamed for over a hour that we wanted mac code, no discussion for other deals, finally got it. Took 3 days and today 1 hour.after we was given a number and which button to push by a bt operative.nr being 080080003001 then choose option 1.And this puts you strait through to the issuer of the MAC- code, but be aware he/she will give you the run around,by telling you you have to get in touch with a other department. Just insist.He will then talk to "his manager" Disgraceful.

nathan (20/08/2010 12:43:38)
i have had bt broadband for 3 years now i am going for sky because im paying bt telephone n broadband but i have sky so im going all in with sky now bt offered me the deal at 15,29 on bt option 3 unlimited but now bt isnt unlimited i have 2 laptops and they have dropetd the speed so sky here i go they gave me my mac number no probs because out of contract

mac(16/08/2010 09:36:06)
Decided to go with Sky followed their advice and signed-up even although had not got a MAC code yet from BT. Been trying for a week to get BT to give me a MAC code. Numerous different excuses last one being SKY had taken over my line. Phoned SKY ran BT software to show bt had still got still got line tagged. Now Bt won't give me a MAC code and SKY will not agree to set-up new one as say can't go any further without a MAC code. Bt do accept I have a problem as they have a record of my 20+ calls to try and get a MAC code. OMG whata carry on.

Mr Marc Bellamy(12/08/2010 15:10:04)
I phone to BT as ive done so many times before, no problems, i asked for the MAC number, Asked me to wait for a few minutes...... Asked if i had tryd to cancel my account/broadband as they were having problems loading the code up on the screen.... as for a phone number/email to sent to me that way when the system is up and running...

Simon(11/08/2010 17:16:36)
Can't be doing with talking to and BT advisors due to past experiences. Opted to get mac via email instead. got a mail from bt offering to drop my package by £2 a month to stay and a free hub(i've already had 3 due to technical failures and bought my own router instead!!). included in the email was my mac code. surprise it was invalid!! waiting for a new 1.bye bye BT.it hasnt been a pleasure!!

davey(10/08/2010 16:53:27)
just finished tel to bt cust options dept 0800 800 871:- usual sales - why leaving - offered better deal than existing discounted deal,(not bad as happens) suggested they offer deals online by email before existing contracts end ----some hope!! however asked for mac code in case I decided to change. excuse given not possible to generate mac code once you inform them to terminate broadband at the end of contract.SO DON'T TELL THEM THAT YOU ARE CEASING BROADBAND WITH THEM JUST THAT YOU ARE LOOKING TO CHANGE PROVIDER>>>>>However, if I take up new contract the cease notice will be recalled and it will be possible to have a mac code AT THE END OF THE NEW CONTRACT!!!

Alicia (10/08/2010 15:06:06)
You don't always need a MAC code to migrate to SKY if they are taking over the phone line. Prob I am having is BT is saying I verbally agreed to renew a 12 month broadand contract in March and it will cost £127 to get out of that contract. I asked for a copy of the contract, woman on phone from BT said it would be under 'my billing' on web, I looked whilst she was on the phone and couldn't see it. She said it no it's not there it would be under 'new contracts' I said I'm not a new customer have been with BT broadband for 7 years so it prob won't be same contract, which then stumped her so she put me through to billing who had no record of contract. After an hour of 'show me the contract' demanded to speak to a supervisor who said there was no record of any BT phone calls to me in Feb/March so I couldn't have verbally agreed to contract and she would send final bill. Took an hour but saved £127.

ashley(01/08/2010 12:07:46)
it's actually a terrible service from BT to get your MAC code. I understand they want to keep me as a customer because I've been with them for 3years but they wanted me to tell them why I wanted to leave them, and every little thing that was wrong about them. EVEN though I had said I'm leaving you regardless of the discount. I called 3days ago to get MAC code and they said systems are down after a 10minute call. Tried yesterday and exactly the same thing! I told them I was told by a rep 3days ago that the systems were down then too; apparently been down for 2days in a row! I called again today to finally get the code back within 13minutes. They had no recollection of their systems being down recently either!

derek(27/07/2010 12:21:08)
Very nice to get offers from BT but nothing they could offer for phone and broadband came anywhere near skys package. All i wanted from BT was a MAC code and boy what a time i was on phone they really try their best to keep you on.no really great deals offered a few pounds here and there. How long does a computer take to generate a MAC code i was told to wait while they get it 10 mins later i have my code. nonsense the whole thing is....JUST GIMME THE NUMBER AND RESPECT MY DECISION BT

edd(26/07/2010 21:05:42)
after six attempts trying to get mack code from bt tried this number on this site and after six minutes online to bt got mack code result

sam(22/07/2010 07:43:31)
they are refusing to give me one even after all the problems i have had with them all which have been there fault

Michelle (21/07/2010 20:11:34)
I tried to get a MAC code from BT and they wouldn't give me one as I don't have an account with them but there used to be one here. Talk talk insist bt need to give me one, and bt wont!!

mandy(19/07/2010 20:38:56)
just been on phone to bt trying to get my mac code i am 7 months into my contract dont really care that i have to pay the remainder i am sick to death of bt giving me the run around i have 3 different bills every month from them why cant they just merge all 3 services, they have just told me that my phone and tv was a 12 month contract and broadband is 18 month which i know was only 12, woman on phone tried to give me reduced payments for 3 months when i told her yes but thats only 3 months she then said she would give me 6 months reduced, after going thru the whole shebang she told me that sky has already requested mac code and that i couldnt get it? then she said that all operators sites are down and that no one can get a mac code it has been like this since saturday and they dont know when it will be resolved... we will see tomorow when sky come to set up rather annoyed i wasted 30 mins on the phone.

Rob(07/07/2010 18:27:53)
What an absolute SHOWER! Returned to BT after poor service from Talk Talk, line and broadband went live 12 days ago and my broadband speed has averaged 0.10Mb/s after complaining several times and getting nowhere despite 2 engineer visits, I've had enough. Just tried to get a MAC code and fobbed off with 'the system is down' even threatening OFCOM didn't get one out of them. All I will say is they've not heard the last of this, and I'd advise anyone looking to go back to BT to run a mile and go anywhere else (other than Talk Talk who are just as bad)

CLAIRE(05/07/2010 15:29:55)
SPENT 20 MINUTES ON HOLD BEFORE SPEAKING TO LADY IN 'CUSTOMER OPTIONS' THEN AFTER EXPLAINING REASON FOR WANTING MAC CODE I WAS ON HOLD FOR A FURTHER 6 MINUTES. CAN'T WAIT TO BE FREE FROM BT.

Peter Pullen(03/07/2010 14:00:30)
I explained to BT that I was changeing to SKY BBand and phone service at a cost of £33.00. They revued my charges with a 10gb BBand ussage and talk 24/7 package down to £28.77 for the same service as SKY... They would have charged for the 6 months remainder of the contract to opt out.. Regards Peter

Stewart(28/06/2010 11:04:43)
Omg - How hard do they push the sales. The guy wouldnt take no for an answer. Basically offerd me the world to stay with them. If they can afford to cut it back so much why have I been charged a lot more over the last 2 years. Unpleasant experience to be honest.

James Murray(10/06/2010 09:42:12)
Hi folks if your with BT Business and want a MAC code call 0800 800 871 ......Then ask for Customer Options Team ....they will then be able to provide you with the code. This will save you tons of time being passed from department to department. This will hopefully save people the hassle I had getting the above number. All the best

aceged1(07/06/2010 21:59:17)
Rang BT on number given and after about 5 mins hold got an operator who was very off hand and not too pleasant who tried to talk me into staying with bt. Wanted a mobile phone and e-mail address - just in case we got cut off!! Offered a deal that was £13 cheaper than current package [?? if they can do it that cheap why have I been paying so much for so long??] which was still £8 dearer than SKy. Finally convinced him I was definitely changing, and he then got me my mac code. Whole call was about 15 mins. Rang Sky immediately and the Mac code works!

Keith(06/06/2010 13:51:28)
Rang BT for MAC code this morning, lady tried the hard sell then said she couldnt issue a code because the system was down. Rang back later, gentleman tried the hard sell told him not interested, he did give me a code but told me if I returned to bt I would receive no special offers and would have to pay full amount as benefits lost by leaving!Not that I was getting any to begin with!

Ron(04/06/2010 21:26:47)
I needed a MAC code to migrate to Sky but when I was requesting it the lady would not stop saying things to try and put me off getting the code. I said I have looked around and this is the best deal for my family but she kept noting things as she supposedly checked about the MAC code. She said things like you do realise Sky broadband isn't really unlimited and quoted me my usage rate at which point I said yes that's fine but their unlimited service is 40Gb so that shut her up. Until the point she decided to fabricate a lie; she said because Sky have already put an order in to transfer the line you can't get the MAC code. You will have to cancel your order with Sky request the MAC code then reorder. At this point I knew something was up because Sky wouldn't be so misleading about this information. Would they? Well I said I'll talk to Sky then. I hung up and rang the same number again. I wasn't getting anywhere with this one so I had prefabricated a story about how my wife ordered something and asked me to get the MAC code which I pretended I didn't know what it was. I basically said I would be in the doghouse if I didn't do as she asked and the guy gave in. But before doing so he said that to get the MAC code there would be a charge and I said no. Then he said unless you're transferring to another provider. Why would anyone need a migration access code when they wouldn't be transferring to a different provider? Anyways. MAC code will be 5 days he says. Let's see.

Tortoise(02/06/2010 17:10:40)
Same as Ryderon really. Spent about 10 minutes fending off offers from the telesales guy, Ian. I was polite but firm, and got my MAC code after a faily pleasant exchange with them.

Ryderob(26/05/2010 14:16:09)
It took around 11 minutes to get the MAC code from BT - most of the time being taken up by the salesperson trying to persuade me to stay with BT. On the whole, not too bad an experience.

Nigel Sharp(25/05/2010 18:08:56)
Rang BT Business at 5.30pm. Left in a que for thirty mins then another message said "our hours of business are 8.00am to 6.00pm" and the line went dead. No wonder I am moving. Try again tomorrow.

mufcinfo.com(17/05/2010 12:19:38)
obtained instantly, polite Scottish lady tried to keep me with BT saying we cant match Sky but we can get it lower than what you pay in a years time...

PWolf(16/05/2010 13:06:29)
Far better getting the mac code than I expected, using the number provided on here. Just needed the home phone number and account number, everything else was straightforward enough. I was offered a cheaper package, effectively about 45% off what I am currently paying but my mind was already made up. Total call time was a little over 7 minutes from me dialling to finishing and I was given the mac code over the phone.

matthew(12/05/2010 17:16:09)
they say that im gunna be cut off soon so they cant give me my mac code, does that mean i can never get broadband again?

Mortimer(10/05/2010 08:33:03)
BT gave me a max code over the phone instantly. Tried to convince me to stay offering a much reduced package than present one. A very pleasant experience with no hard sell a credit to BT, which I was not expecting.

Matt(06/05/2010 02:56:31)
I had a bit of a runaround from BT Total Broadband, but nothing too major. My advice to anyone reading; just be ready to be firm and persistent. Don't accept a call back, don't accept a letter, and certainly don't let them rile you up any. Its not worth it, and the MAC can be provided instantly. If pushing the big red "I'm going to call ofcom on you" button dosn't do the trick, hang up, and call back. You want option three, account closures - not billing. First call for me, the billing guy said there was a que for reps and they'd call back, and they didn't(Supprise supprise..), second time went for option three and got an english guy - very helpful, but omitted the / from the MAC code. Third time had a bit of a grilling and some begging, but got the MAC.

Andrew(05/05/2010 15:09:43)
Emailed BT and got a response within 10 mins with my MAC code, Also got an offer to stay for £13.94 and the new HUB 2.0 umm NO. so far so good!!

Richard(27/04/2010 18:14:57)
BT gave me the mac code over the phone in around 10 minutes. Can't say fairer than that..

AC(26/04/2010 21:51:40)
BT's anti-competitive behaviour is really astonishing. A year after my mother (a widow in her 60's) terminated her contract with them, they are still using dirty tricks and bullying tactics. The transfer to Sky took months, because every time we requested a MAC, they would 'delete the account from their system' or some other excuse immediately before they tried (unsuccessfully) to generate the code. Finally, the account was closed and the final bill paid in June 2009. Everything has been fine with the new provider, but suddenly in April 2010, out of the blue, she got a demand for money from BT, quoting an account number she has never seen before, and certainly didn't authorise. It turns out that BT took the line back, without informing anyone, and created a new account, without informing anyone, and waited 10 months before sending any kind of notification, which was a demand for payment for a service that my mother had never requested. Worse than that, a BT agent has just made an extremely rude and bullying late night call to her to try to force her to pay immediately. Luckily, I was listening in via Skype, so I could participate in the hour-long attempt to get a new MAC (or indeed any other information) out of him. Surely no company, not even the mighty BT, is allowed to hijack a broadband line on the quiet, create a new account and contract that the customer knows nothing about, and wait 10 months until a large bill has been run up before making an abusive late-nigh phone call to demand immediate payment or else?

GG(23/04/2010 13:10:34)
Decided to take the plunge today - after answering the usual questions with a polite but firm "thank you, not interested", I was told "system not letting me generate one at the moment, I'll have to send off for it". Gave email address and mobile phone number. Total call time 7 1/2 minutes. Will report back when I have the MAC code!

Stephen Gould(20/04/2010 17:03:40)
No problem, got MAC code instantly via BT No. advised. Strangely I was also instantly offered a reduction in my Home Phone & Broadband package which even undercut O2 if I signed up on a 12 month contract. No harm in trying is there! Thankyou MAC Code.org

Derek Brabrook(19/04/2010 18:37:44)
Emailed the tech support people as directed by the BT website... received MAC code within 2 hours and an offer of Option 2 for £7.99 a month for a year's contract... still went with Post Office....

MS(07/04/2010 17:57:35)
I JUST got my code after 2 hours of being on the phone today. The only people worse off than those leaving BT are the ones who are staying. What an absurd, awful experience.

MS(07/04/2010 14:16:26)
This is the worst company I have ever dealt with in my life. It should be re-nationalised immediately and its entire managerial staff sacked.

Ben(06/04/2010 17:28:43)
Previously been nice to BT and waited for them to supply the MAC code - heard nothing. Phoned BT just now having read the advice on this page - played hardball - got the MAC code over the phone. Phoned Sky - all in place for the transfer over now.

George(28/03/2010 16:27:49)
BAD. Don't get involved with them in the first place. Asked for a MAC code, they messed me about for two weeks, then stopped my service, and they still keep billing me in advance after a month and a half! What a joke of a company!

Deji(26/03/2010 21:16:52)
BT is such a pathetic company. The toss you around like ping pong when you need the MAC code. The best thing to do is never to join at all from the beginning. The have unexplained hidden charges and change charges without notification. BTerrible

sophie(18/03/2010 20:23:56)
i can honestly say i have never had experince like todays call to BT - i was actually shouted at by the woman on the end of the phone !! she screamed and shouted at me as moving to sky is going to be the worst move i could make, sky apprently is going to rip me off and then refused to give me my MAC code - what a cheek!

Caroline Gilbert(12/03/2010 14:10:48)
BT Staff are rude and unhelpful. I have spent 5 hours on the phone so far and do not have a MAC Code. Call 1 was made and the operator said I would get a call back in 2 days , that did not happen. Call 2 - I was cut off in the middle of the call. Call 3 the operator told me that broadband was not supported in my area and there was no point in giving me a MAC code as it would be useless and if I cancelled they would charge me for the service they couldn't provide, I asked to be transferred to a manager and she cut me off. Call 4 the operator told me that he couldn't give me a MAC code as there was no contract against my number I was free to go to another service provider. I called Sky who told me that there was a contract with BT and I did need a MAC code. Call 5 the operator gave me a MAC code and when I tried to use it I was told it had expired. I have been with BT for almost 4 months and have had an intermittent service which is 50k at best (yes k) - this has resulted on around 100 calls to date to find that the departments will not speak with each other .I am being charged for a service that I am not receiving and find that I cannot cancel, get a response from customer services or complaints or indeed cancel. Customer services/complaints have not responded to compliants submitted by their website of to the 3 recorded delivery letters. I have never had a follow up call from the same person in 4 months and no one person is managing the complaint. I have now involved OTELO ...but I am so frustrated as I just want my broadband to work as it did for many years with Tiscali. Thumbs up to Tiscali - BT cold called me and persuaded me to move for faster broadband...I was a fool to move.

Conor(11/02/2010 14:14:48)
Requested MAC code from BT yesterday. Went through the same old sales pitch as everyone els, but kept telling them they couldn't match the deal i was getting with Sky. After quick mention of OFCOM and stating that by law, they had to provide the MAC code they told me to wait two minutes while they generated one. Got the code, reread it to them to check. I then put the code into the checker at the 'CHECK MAC CODE' and it said it wasn't valid. Phoned Sky anyway, gave them the code, they checked it and there didn't seem to be any problem with the MAC code.

Caryl(03/02/2010 09:00:38)
I requested a mac code from BT early dec, and was given one after 2 days or trying, and a complaint, however mac code did not work, I was told another one could not be generated till early Jan, got another 15th Jan, which again did not work, am still waiting ans it is now the 3rd Feb :(

C Andersson(27/01/2010 18:58:23)
BT is absolutely awful!!!! My contract is ending in a month so I am setting up a contact with O2 instead, much cheaper. Where to begin? Was tricked into paying for much more speed than I really needed. Has been awful costume service every time I called. When I called about that my account was ending this rude person was going on and on about why I was changing and of course "the system was down" when I wanted my MAC code. Was positively surprised though that I was texted the following day after (have not tried if it worked yet though.). Internet has been bad, it does not reach longer than 4 meters and is constantly loosing the signal. The worst has yet to come though - I got a bill for 21 jan - 21 April, that is to be paid in advance. I called up and reminded them that my contract ends in February. They said there is nothing they can do, they will leave internet on until O2 takes over, and said "but dont worry, you will get a refund for the rest", yeah, if I ever see that refund I will be surprised. AVOID BT!!! Hidden charges that cannot be explained (our bills varied from 74-94 every three months with no explanations), bad and rude service. You DO NOT GET WHAT YOU PAY FOR.

Samantha Cooper(24/01/2010 11:52:10)
Absolutely awful. Will not issue me the MAC code. I have moved into a new home which the previous owners have not cancelled Broadband. Still waiting for a way of how to do this.

Rob(13/01/2010 17:29:13)
BT are a wate of frigging time and space!! Am changing my service to sky and filled in all the forms online Sky requested a mac code so I called BT today (about 3 days after filled in form for sky) BT messed around for ages asking for mobile numbers "incase we get cut off" why they couldent ring me back on the number i was ringing on is a good question it's my BT line lol they met me back with we carnt provide a code because the line has a new service provider order i would need to contact sky cancle and re-request the code I told them i was reporting them to ofcom and they started stuttering so i hung up rang sky told them my story they said dont worry we dont need it my router was already on its way

Ray Smiff(21/12/2009 12:28:56)
Am moving away from BT to Sky based on bundled price as I am getting sky installed because of digital TV reception difficulties. Ordered sky online and spotted the note about obtaining a MAC code. I received a sky router v.quick and a letter from BT aknowledging cancellation of phone service (no mention of BB). I called BT for a MAC code on 0800 328 6738 and was very quickly answered by a UK-based agent who politely told me that he could not provide one as my BB service has been already cancelled by another provider. I pressed him a bit in case this was a ruse, and he politely stood firm and recommended that I speak to Sky and ask why I've been asked for a MAC code. I called the SKY Broadband guys (also onshore) on 08442 410 515 who informed me that the exchange I am connected to allows me to be on SVBN (Sky Voice & Broadband Network) which does not require a MAC code to transfer. Perhaps not all BT exchanges are thus equipped (to provide LLU - Local Loop Unbundling), and not all migrators to Sky also purchase the Phone Line deal at the same time. So top marks to Sky for efficiency (no further action required on my part), less so for clarity at the point of sale, and top marks to the BT agent who remained polite, firm and accurate with me. Perhaps the lesson here is that if you are migrating your broadband to sky - get the MAC code from your existing ISP before you make the Sky order, since Sky seem very quick at cancelling your existing ISP. (MAC codes remain valid for a period of 30 days) Unless you are buying line rental from sky at the same time, migrating can be a pain - there's a whole bunch of comments on this page from people who have had a 2-week gap between ISP's because of the unavailability of a MAC code for an already-cancelled service.

Joanna(14/12/2009 13:56:15)
Phoned on 27th Nov, 3rd Dec, 9 Dec and now today 14 Dec and still no mac code. However have had a letter to say that they understand we want to change our phone line and will stop the service on 21 Dec but still no mac code! Have been promised a phone call back from the manager - better not hold my breath!

Corwil96(09/12/2009 14:22:25)
checked BT web site and applied on line for MAC code. received email later that day offering a deal on broadband this email also included MAC code very simple well done BT

Daniel Wright(08/12/2009 14:12:21)
First MAC code I was given was incorrect. I'm still awaiting the latest one. I was told it would have to be sent by post because their 'systems' were down and it would be with me within 5 working days. It's now 10 working days since I rang and asked for it and I'm yet to recieve it.

Tommo(07/12/2009 14:24:28)
I got my Mac code without any problem; I was asked why I was switching to Sky and when I said it was purely on price and that I'd had quotes from BT, the call handler didn't push it. It took about 5 minutes and is definitely the right code - it's made me feel that if it doesn't work out with Sky I wouldn't mind going back to BT if the price was right.

Clodagh(02/12/2009 19:35:52)
The first time i phoned i got offered a reduced price to entice me to stay with bt, i wasnt even asked why i was leaving. I laughed and said no thanks and was then told that I either had the option of waiting 7 days for someone to return my call, or i could try calling tomorrow as they could not give me my mac code now. I asked why not and they then told me the system was down. completely scripted, had nothing but trouble with bt from day one so im sure leaving them will not be easy.

B Gloder(01/12/2009 17:07:52)
I have been with BT for 18 months now and all i've had is problems, as well as the shockingly poor customer service. I tried to get a MAC code so i could switch ISP, this was a few days after i cancelled the contract, i was told there is nothing they can do and have refused to give me one. I spoke to the people at O2 who said they need the MAC code to switch me overnto them. I sent an e-mail to BT's complaints department who said "we are very sorry" like hell they are if they were they'd give me the MAC code i asked for, the reply then went on to say that they couldn't generated a code after the contract had been cancelled. I called them back and got the same response, I was told that my new ISP can set up broadband without the code it just takes longer. Are BT allowed to refuse to give people MAC codes? I've already been offline for 6 weeks of my 18 month contract with BT because of the mistakes they have made. My current contract ends on 2/12/09 looks like i'll be offline for another few weeks thanks to them while i try to sort this out. My advice to anyone wanting to join BT for broadband is, DONT!!!

ryan welford(01/12/2009 14:26:40)
Called mac helpline, after 40 minutes on the phone got the code but really really not helpfull, had to insist and get quite forcefull with 3 different operators after been passed over and over, had a pretty bad experience with BT as a whole , wont use again

Steve S(29/11/2009 16:30:05)
Called up ad 16:19 on Sunday, spoke to Julie, answered after a few rings. Asked for MAC code, said that I was moving due to price, was offered a couple of rubbish deals - declined. On Hold. Came back asking for mobile number and email address. I asked if she could just read the code out. She said I they cannot request the mac code without both phone and email. Gave her a made up email address. On Hold. Got MAC code :)

Gray(27/11/2009 14:37:33)
EPISODE TWO - A new hope.. Well i went to the 02 broadband signup site, filled all the required details in and the mac code. Oh dear, it seems my code has 1 too many letters? :-S Bit of a setback i think? was the lovely Sally actually a devil in disguise?? Noo course not, can't be. Anyhow back on the phone to BT to David this time. A pleasant chap too. He got me to start reading back the mac code to him and no sooner had i started than he told me to drop the first letter, which was A or alpha as i could have sworn Sally had said first :-S Anyhow it worked! and i'm sorted...for now. In the next episode we find out if my suspected huge problem with me having a weird looking ADSL phone connector socket, will dash my hopes of having an easy broadband switchover! :-O

Michael (27/11/2009 14:10:02)
After 5 engineers vists and numerous calls from Deli or whereever i'm moving on to pastures new (02), this experince is the worst ever, slow connection speeds (slower than dialup)and just their basic understanding of how to resolve problems will be the main reason people leave this shed of a company. Customer service looked at the history of my problems and did'nt bother trying to talk me out of leaving, MAC code provided over the phone without any drama. For nearly £30.00 a month i expected better and deserved better, I now rate BT lower than AOL and I have little respect for them too...what a sorry state BT are.

Gray(27/11/2009 13:42:13)
EPISODE ONE - Fear of the unknown.. Just this sec got off the fone to BT, talked to an absolute diamond, lady called Sally, very friendly. requested mac code and of course she said 'you're switching broadband supplier i take it?' and then the obligatory ' can i interst you in our..' to which i just said 'no thankyou i just need the code please' to which she replied 'of course, i'll just get it for you' a short wait but not on hold, i could hear her ask someone for a mac code and i took the oppotunity to ask how the code was generated. 'It's generated from your phone number by computer' she stated. i added that i was curious as on the forums people had been complaining about being issued wrong codes and she said 'They shouldn't be wrong unless the information was misheard for instance' i got my code, 18 alphanumeric characters! which she read out clearly like papa, lima..etc. then she said 'I don't see the point of companies issuing deliberately wrong codes because customerswill just fone back!' to which i totally agreed and we both laughed (lol) With code written down and expiry date of said code, my predicted nightmare scenario phonecall to BT was completely unwarranted ! yey! so far so good :-D Tune in to the next exciting episode, when we see if the 'Dark Side' takes revenge..

Andy Galloway(20/11/2009 16:09:57)
I called the direct MAC Code Help Desk number 0800 080 0301 at 4pm on a Friday to get an automated message telling me that this help desk is closed at the moment and theyr're sorry for the inconvenience. Of course they're not sorry enough to put someone on the phone to answer the calls from their customers. They weren't so laid back when they were trying to get my business originally. I was receiving calls up to 9pm about it!

Andrew Comb(04/11/2009 17:35:57)
Initially told 5 working days. Now told can't get it because of cancellation of account.

James Price`(02/11/2009 10:19:28)
I have spent more than two months trying to get a MAC code from BT. I am going to make a formal complaint. I keep getting passed around from one department to the next, and noone in BT has kept promises about phoning me back. Completely useless service.

Steve(29/10/2009 09:39:11)
Phoned at 9.15 am and spoke to shona about getting a mac code. She asked for details of my account and then switched me to Alison in another dept. She asked the same questions plus the usual why. She also asked me if I had an alternative phone as in mobile. I said no that I dont use mobiles. She sighed and then asked me if I had an alternative email address other than the BT address. Again I said No that I only use the bt email address. She kept me on hold for about 2 minutes and then issued me with a mac code. I havent had a chance to find out if the code is right yet as I read that as soon as your new ISP gets it, BT closes your broadband. I dont get my new ISP until 2nd Nov 09 so I wasnt planning on telling them until late on the 1st Nov or even the 2nd. Any probs and I will update. PS. Thanks to whoever mentioned saying that they work at Sky and get most of it for nothing cause they never argued after I said this.

CJ(27/10/2009 14:07:34)
27/10/09 Phoned BT last night, was offered a better deal to entice me to stay which I declined. I got my MAC within 10 mins and filled out application for now provider on line.Got email today that new service will be valid from 4th November. BT experience all positive :)

LW(26/10/2009 17:37:20)
I have been with BT since the year dot, I have had enough of them after the introduction of the so called fair usage policy and there curt emails telling me I'm haveing my speed capped for over usage I called them asked what they were talking about, it seems that I use over a 100gig each month, when I asked how it was made up they said Streaming, if I watch TV or use a chat roonm that users streaming or anything that users video on the net it users so much in streaming that the number climbs so fast that the fair usage policy kicks in. So I asked themfor my MAC# that was 9weeks ago and again 7weeks ago and so on and so on, 2weeks ago ago they said they woul email it to me within 5 working days NOTHING, so I rang again today the system is down again "I don't how they are running the company the system always seems to down" again I have been told they would email it to me. So it seems that we are all trapped with our ISP's with no where to turn for good genuine advice. Can anyone HELP ?

b.h (16/10/2009 19:45:59)
16/10/09 Phoned bt for mac code and I put on hold for about ten minutes then got put through to the dept. When I was ask why I was leaving told them I as going with sky they tried everything to make me stay with them in the end I got so fed up with them that I just blew my top and got a little bit nasty with them at b.t because I was told that I would have to pay a penalty I had gone with bt for the bt vision in the first place but that was a load of rubbish so I went with sky for my tv and it as been great so I now want to go with sky for my phone and broadband. I will write again soon when I find out how much I have been told to pay for my bt phone and broadband to come away from bt

NK(12/10/2009 11:17:38)
15 minutes on the phone last Monday (7 days ago now) to get through to someone. Confirmed a MAC code would be emailed to me, but nothing received. Called in again today - in my second queue and still waiting to speak to someone....oh great - cut off....Trying again...in queue...5 minutes...15 minutes...Answered...generating...got it...17 Mins and 26 seconds.

Knighty(12/10/2009 10:03:04)
Thought it was too good to be true! Took me only eight minutes to get my M.A.C. code from BT, called sky to switch and the code was not associated with my phone number... time to call Deborah back and ask a few questions I think!!!

christian m(06/10/2009 19:35:35)
upon my second request for my mac code a rather helpfull guy in the it departmet gave me the direct number so you dont have to be forwarded evry where in BT in case of any more problems 0800 800 030 (oppose to 0800 800 150 when after 30 mins of waiting you get forwarded to some one elts and have to wait agan) DO NOT GIVE THEM YOUR EMAIL thay just send you a win back letter not the mac code

christian m(06/10/2009 18:37:33)
after offering me a better package and me saying "no" thay gave me the mac code then asked for my email when i asked why thay said it was to email the mac code to me aswell so i gave them it then it turns out all thay emailed me was a win back letter and thay had gave me the wrong mac code over the phone...

Eddie(05/10/2009 19:35:41)
Torturous! Obnoxious Ricky @ BT demanded to know why I was leaving BT. When politely told where to go he put me on hold for 5 mins, returning to bluntly say the code would be texted in 5 days then hung up without so much as a, "by your leave". Text said my line was clear but no code. Another call to BT and was told that my broadband had been cancelled and the mac was no longer available. Luckily my new provider has kindly offered to try and sort it. Now considering moving all my telephone business to another provider.

Bobby(22/09/2009 11:47:06)
WOW, read more than half the reviews here whilst on the phone to BT trying to get my MAC code, only one good review.. and I can see why, have been passed on to 4 departments! They really are professional blaggers! I too didnt know about the MAC code and was told that as I have already cancelled my service they can't generate a code for me. I told them that another dept told me you could cancel my 'cancelled service' and give me a code (advantage of being put through to so many people is that you make stuff up, just like they do to us), my bluff worked! Moments later I am blessed with a code!!

Ryan Parkins(14/09/2009 19:29:24)
bt gave me the wrong mac code after about 5 phone calls to find the right department - each time being transferred between 3 or 4 people !! eventually give WRONG mac code !! called back tonight for right code and told they could not issue it again !! CALL 4 tonight SO FAR !!!

Jack(09/09/2009 13:38:11)
Was extremely easy to get my MAC code from BT went too AOL big Mistake...Now back with BT - My advice dont leave!

Maddie(08/09/2009 11:39:29)
6 different numbers and 20 mins on hold later I was fobbed off with the 'we will email it to you in 5 days' line and I made a fuss, said I needed it now and was given it. A bit of a struggle but could have been worse.

E Embley(06/09/2009 12:29:24)
Now the games have begun. O2 asked me to get the MAC code - and now BT tells me that only O2 (the new provider) can request the MAC code since the service has already been canceled. I am reluctant to call O2 back, as I was on hold with them earlier today for 30 minutes, to ask them what a MAC code was (thanks to this site for telling me). For the moment I am continuing to pursue with BT.

E Embley(06/09/2009 12:22:35)
Thus far: O2 told me I had a 'tag' on my line and I needed to Contact BT to get it removed to switch services. A slightly snarky BT rep then said that O2 should know very well that the new ISP should contact OpenReach to make this request. I relayed this information to O2, who said they would get it sorted. I then got a text from O2 saying I needed to contact BT to get the MAC code. I'm now talking with BT to get the code and crossing my fingers...

tina mccready(04/09/2009 13:38:51)
Well on phone to BT for 10mins and spoke to two depts, was asked why? I just said could you please just give me my code so I can go!! No more ques asked. So Have been told I will receive the Mac Code with in 5days.OK well see.

Diana Stewart(02/09/2009 08:51:09)
Nightmare. I applied for a MAC code online from BT, they sent me an email 5 days later saying they had a "system error" and couldn't generate a MAC code by BT Wholesale (who are??) would email me one within 5 days. Well, of course they didn't so I called them this morning - first woman said she couldn't give me a MAC code because she wasn't trained on our system (how many systems are there?) and I would have to speak to a colleague, who made me wait 16 minutes then gave me a MAC code which I read back to her to make sure it was correct. Just entered the MAC code on the O2 site for our new service and it says it's invalid. BT are blatantly being awkward.

Sean (29/08/2009 11:29:13)
tried to get my mac code and was put through to a girl called 'nina' - she said that without supplying her with a mobile telephone number she could not give me the code - i said ' so if i do not have a mobile telephone i cannot leave BT ' she said ' thats right' and then preceded to ask if any of my relatives had a mobile phone. I was then hung up on - Bye Bye BT, not only will you lose my broadband custom you will also lose my landline contract to.

GHoward(21/08/2009 12:56:20)
Mac code didn't work that BT provided Deliberate? £104 to cancel contract too

david Cotton(05/08/2009 21:09:16)
Appalling. Got the mac code easily enough, then the fun and games started. Shortly after getting the code my internet stopped working totally. To cut a VERY long story short it took the bt 'experts' 3 engineer visits and 6 weeks to work out that they'd ceased my profile in error! Instead of proceeding with the mac code after issuing it they CANCELLED it instead! Got compenstation for the hassle so using that up but had enough of bt, So if your internet stops working after getting a mac code from bt that's what it'll be.

martin(04/08/2009 11:21:51)
hi sure they make trouble to give ma a code-they sais O2 should talk to bt wholesale to obtain mac code. O2 said I should talk to bt--i did and waite i waite for the replay from O2--madness

kristine(28/07/2009 12:40:54)
is this updated? i believe virgin national (adsl) has setup fees.. £30 one-off charge..

Laura H(28/07/2009 11:19:27)
Oh my god, have phoned at least 7 times for my MAC code over the last 2 months. They keep telling me there 'ECO system' comes up with an error code and there's nothing they can do about it. They are so rude and useless. I have spent 5 hours on the phone to them so far and still no MAC code. I may find out where the office is and drive there and camp out til they give me the bloody code.

winch(25/07/2009 11:49:23)
so far so good BT talked through my current package I explained what I had found reference pricing and ADSL2 they thanked me for the service and gave me my code. 5*

Matt(24/07/2009 21:46:37)
BT absolutely shocking, three months with multiple engineer visits and countless hours on phone failed to rectify problem - they simply ignored the engineers advice despite the fact he'd been to the house and seen the problem. After two months of internet and TV not working I cancelled the direct debits and they threatened to charge me fines and restrict my service (which I wasn't getting) Finally they agreed to cancel, but then later rang saying that they would claim for the entire contract amount - hundreds of pounds. Told them I was a solicitor and it ended there.

David Hopps(23/07/2009 17:08:30)
I spoke to a young chap called Michael from BT Broadband regarding my MAC code. He asked me why I was changing services, to which I replied, " I could get it cheaper through TALK TALK. He gave me my MAC code after a couple of minutes waiting.

Jared(21/07/2009 10:46:43)
SHOCKING............bad service since april when they upgraded the BB speeds without notifying me.......... had me jumping though the same hoops to try and fix the problems for 6 weeks! I have spend hours and hours trying to help even suggesting that maybe its the router but just got the same response read of a sheet. Decided to leave BT as they just dont listen, pass you from dept to dept, are rude, are incompetent, treat you like an idiot.............Getting a MAC code is just as painful 21st July and still waiting. It will be a happy day when I am rid of BT and will NEVER go back and will WARN everyone I know of this shocking experience!

Louise Lowe(20/07/2009 21:04:10)
Phoned BT in order to cancel my internet and obtain a MAC code so I can tranfer to Sky and the man on the phone told me he can not give me my MAC code as he had cancelled by contract first (before obtaining my MAC code) Told me i need to wait until my BT internet is stopped on 10/8 and then wont need a MAC code but i assume i'll be without internet until I get sky set up.. So annoying and so unhelpful

Wayne(11/07/2009 11:57:29)
I phoned up and within 10 minutes I could of had free broadband for 6 months, but thats where the problems lie. I work form home and in the last 6 months I had so many engineners look in faults for me that after the last one 19 days without internet connection I had enough. I only live about 1/2 a mile from my local exchange and my speed is anything from 7 MBPS to 251 KBPS so it will take a very good offer from BT to ever get my custom back. Now ordered 50Mb fibre optic from Virgin having seen it in action I would have been quite happy with 20 Mbs but thought it may come in useful after my neighbour hooks on to my line ( for a small fee )

Hilary(14/06/2009 09:27:54)
I phoned BT today, got put on hold and thought here we go! two minutes later, the lady asked was it down to price I was moving, I said no and then she gave me a MAC code. Just waiting to see if it works. No problems so far.

Nikki(09/06/2009 17:18:19)
What a bloody nightmare! 48 hours later and I have my MAC CODE. I honestly thought that BT had it right and SKY were wrong. BT had me hook line and sinker. We have tried for two days to switch to SKY for phone and broadband due to their competitive price. BT kept telling me that as SKY was taking over the line they could not generate a MAC CODE. I have made 8 phone calls to BT in the last 2 days. I have been transfered every time to yet another unhelpful operator who still says they cannot give me a code and to cancel the package with SKY as they are useless! After reading this thread I called and spoke to a very helpful Claire. I told her I had had enough and that if I didn't get my MAC CODE straight away I would be reporting BT to OFCOM. Surprisingly, she put me on hold for 3 minutes and came back with my code. Yet to see if it works, but she also stated she would be raising a complaint about the other operators I have spoken to in the last 2 days. My only advise... play hard ball, pretend you know what your talking about and threaten them with OFCOM. That is the magic word! Good luck, I will never go back to BT after that!

Naveed Mohammed(05/06/2009 21:14:46)
Called 0800 328 6738 about 8pm, spoke to the first operator and was asked the following - name, address, postcode, account number (have it to hand), mobile number , why I was changing provider, who to, how much were they charging. (BT 22.50 vs Plusnet 5.99) He offered £9 something a month, I said no. Surprisingly, no hard sell and a "we can give you your MAC over the phone now"! Brilliant I think. "Oh oh sir looks like you were on the old account system and move to the ?swordfish? data storage area. Whatever, where's my code?? I just need to transfer you to my colleague who will give you your MAC as they can use swordfish (what?) straight through to operator no. 2 and have to repeat the same steps as above then get put on hold for 10 minutes (thought about hanging up and starting again but perservered she eventually came back and dictated the code over the phone, I asked for email confirmation also and she said no problem. Total time on phone approx. 25 minutes :( But hopefully the code will do what it's supposed to.

rkc(28/05/2009 14:47:06)
Ok my experience is some what different to everyone else above me. First thing I did know about the Mac code until it was too late (I cancel my contract with BT and I'm now weeks before it finish). I wish I did know about it now before cancelling it. Despite my experience my feeling are the same as most people above me. I got the phone service from my new provider but needed the Mac number forthe internet service. I called BT about it but couldn't give me one because I cancel my contract with them. I've called the customer service of my new provider and told me that they won't need the Mac number after the cancel date with BT however I know this mean I will won't have internets for a couple of weeks now which I am going have to put up with. I'm hoping that the new provider are correct that I can get the internet service after the BT cancel date but I trust them more then BT after reading everyone else comment above. I feel that BT were unhelpful that during the call I made to them to cancel the contract, they could at least mention the Mac number at that time. They could also could of explain to me more about why they couldn't get me the mac code or some way to help me to get it. One last thing yes like everyone else they did the whole new deals they could provide me. So overall I'm very annoy with BT service and hoping that the internet will be sorted out with my provider after the cancel date.

gwilliams(27/05/2009 15:14:33)
I was sent a MAC code which was invalid from people I have spoken to this is par for the course with bt I will be reporting them to the regulator

Vinod(22/05/2009 19:37:22)
I received my MAC key and transferred to O2. I checked with O2 that the MAC Key associated with my home telephone number was correct. This was confirmed and look forward for a long association with O2.

andrew worrall(18/05/2009 21:23:01)
its now 9.05 pm , i have been trying on and off since 5pm. i have just been cut of for the 4th time. i have spoken to several different depatments. they all have a differnt story . some say they can stop broadband in 5 days others 30. one chapn cearily told me it would cost me £18.11 for an engineer to remove broadband at the exchange. have you any advice for me. I do not want to have sky broadband , we are going to get sky TV so we sighed up for sky talk as it is slightky cheaper than BT. why oh why will be not just listen to what i want. just to not be a bt customer anymore its that simple.

J>Kiff(15/05/2009 11:05:00)
Phoned bt for my MAC code, was told someone would call me back within the hour. call came 5 mins later & i was transferred to another dept.spoke to a very nice polite man who asked why i was leaving,mentioned bts own cheaper packages. when i disagreed he gave me my MAC code straight away which was the correct one. Only issue i have is he tried to tell me i would be liable for contract payment until June (my contract run out in March)& i have a letter from bt confirming this, he then promptly stated he would put a note on my account to say i wouldnt be charged.(we'll see). all in all pretty good bearing in mind some of the things ive read on here.

Izabela Drake(13/05/2009 19:55:54)
they told me that another provider is taking over my line, which is true, and that they will not give it me, end of story.

John Smith(10/05/2009 12:38:47)
I rang up to get my mac code since I wanted to hop over to o2 (bt was charging me £25 a month for only 8mb, and took out an extra £400 out of my account for no aparent reason?)o2 offered me up to 20mb broadband, free internet security, a wireless router just for £9.50 a month! while i rang bt the sales lady tried to talk me out of changing broadband provider, saying she could do a better deal and send a new black wireless router, I declined and she asked if she could help with anything else, then i said yeah I need the mac code, and she gave it eventually. So far o2 seems to have a very good reputation for customer support and their services, and so far its been good, can't wait till my o2 internet arrives.

davidc(03/05/2009 12:45:29)
Fine. Very surprised how easy it was. Two helpful operators, total time about 20 minutes! Lets just hope it works.

jane barrett(02/05/2009 00:25:02)
have just moved house. was on BT and need MAC code to get onto internet with talktalk. Apparently BT haven't got the line anymore, Talktalk have, but they haven't got the MAC code. Talktalk have said there is a tag on the line, but BT say there isn't!!! Nightmare!!!

Mike Beer(29/04/2009 17:34:07)
I contacted BT for my Mac Code, very Polite operator explained that I was still under contact and would be charged until the duration of the contract. I was offered a cheaper rate on my current plan and given my Mac code. Took about five minutes.

dave turner(25/04/2009 09:26:10)
Sheeesh I must have been lucky called bt today 22.4.09 to get mac code(day contract ended) spoke to a really nice lady who asked why i wanted to leave bt when i explained about how bad there service was she apologised and transferd me to another dept... me thinks here we go i was wrong got given a mac code straight away no problems and it was the right code...however i wouldnt recommend bt for broadband there service is terrible i would however recommend o2

martin(22/04/2009 19:28:27)
Tried to get my MAC from BT for my Bt buisiness line. I sent them a letter and an email, the reply to both were to contact there mac line on 0800 3286738 , i phoned 3 times and every time they would call me back. The fourth time i was told it was residential only and now i have to call 0800 800871, so say the least i would never go back to BT again.

Gail(14/04/2009 18:38:00)
14/4/2009 Like everyone else had trouble getting correct mac no from bt however spoke to a very good guy at sky who told us our mac code was short by one digit this being made up of four letters, severn numbers, forward slash, two letters,two numbers, one letter. Where there was supposed to be two numbers we were given one. All he had to do was add a digit (0 - 9) in this space. It was a number three, did`nt take him long at all. Mac code was accepted just have to wait 7 - 10 days to get connected.Hope this helps all you long suffering switchers.

Martyn B(14/04/2009 18:32:55)
17:50 spoke to Steve who put me through to Ben. Asked why I was changing provider but I rejected all offers to explore cheaper options. He said he was having to perform a system password reset, so he put me through to Helen. She also wanted to discuss cheaper options, but I said that I was changing all my services to Sky. She then put me on hold for several minutes whilst she generated the code on a colleagues PC. 18:01 got the code. Not too painfull but I was starting to wonder how long I was going to be on-hold for.

Mark Powell(11/04/2009 19:05:25)
BT doubled the amount taken by direct debit - an unnecessary increase - and, when I rang to complain, the company was slow to react in any way. Consequently, I have decided to change provider but, after asking for the MAC code, I am still waiting four days later.

David Oakley(25/03/2009 16:48:25)
No problems. Got through quickly. Very polite operator. Offered me large discount on my current plan, but I am changing anyway. I would be happy enough to return to BT if my new provider does not come up to the mark. Hopefully the MAC code will work.

suzanne penton(16/03/2009 21:20:20)
Bt are useless when i ordered my broadband i was advised if i am not happy with service i have received i can canx and send my bt home hub back with in 14 days. i called bt to advise i am not happy with service as i was advised i wpuld upto 6 meg however i am only reciveing 0.5 meg and i am not prepared to pay nearly £30 amonth for internet that is rubbish i spoke to 3 advisors who advised that i need to speak to another department and one of the departments i was speaking to was the broadband department

Karon(16/03/2009 18:08:01)
I rang BT before my contract was due to end.. although I have to pay £190 cancellation charge I don't care I hate BT.. :) However.. when they ask "why are you leaving BT?.." reply.. "My husband/wife works for them we get Sky plus and all channels free of charge" they cannot beat this offer and will just give in and supply your Mac code.. if this is the real one or not I don't know yet but will post as soon as I know :)

Ian Davies(09/03/2009 21:02:41)
A Nightmare. Spent an hour trying to obtain MAC Code to no avail. Going around in circles. BT defy belief of how they are allowed to get away with such gross incompetence.When answered, after BT knowing I wished to migrate from them, was simply cut- off (Deliberatly I assume)BT make it the most bullying,intimadated, aggresssive form of an art form I have ever come across to leave them and join another ISP. I think they are a disgrace, will be glad to see the back of them. Tried resolving many issues with them, they are so rude and unprofessional, it defies belief.

P Cutler(09/03/2009 18:05:11)
Just spent ages on the phone to 'Paul' who when I asked for the MAC code started to talk to me like i was an idiot for changing. Aksed for Mac code again, had more questions fired at me, asked for code again then he left me on hold for ages. then he said he could not generate the code because my contract finishes in 3 days time. I asked to speak to a manager and he demanded to know why and what questions I was going to ask. He said he would get someone to call me tonight by 9pm then he said 'maybe ' they would call. I have emailed them as well to complain about this 'pauls' attitude. I was also informed I was on the most expensive package - I am and always have been a light user with BT and was only offered the package I was given. Bt are obstructive, lying money grabbing beggers.

Al(05/03/2009 22:07:16)
I phoned BT for a MAC code. They said that I needed an account number, whic I didn't happen to have on me at the time. Phoned back and told them I was switching to Tiscali. They said that I could not get Tiscali in my area, which was untrue. I was then put on hold forever. Phoned back for third time and eventually got MAC code. They offered to lower my monthly charge if I stayed. BT try any dirty tactic to get you to stay, such as cutting you off and putting you on hold forever.

Richard C(05/03/2009 09:42:18)
Rang BT for MAC code. was 45 mins in total on the phone. They cut me off once. I now am in the process of switching. I just code the code they have given me is valid! BT Customer Service is the worst ever - in my opinion! I am soooo glad that i am moving away from them.

Janette(03/03/2009 17:17:48)
Got MAC code straight away over the phone, so pleased after all the horror stories my partner had been telling me. But I should have known better, MACcodeinvalidMACcodeinvalidMACcodeinvalidMACcodeinvalidMACcodeinvalidMACcodeinvalid. After serveral calls to bt all saying code is valid no problem on this end and severl more attempts with code, called ofcom. With case number in hand called bt. Problem will be sorted and they will call back within 2 days! There is always hope, isn't there?

Darren Benyon(22/02/2009 12:48:32)
emailing this why I am on hold.....Already been on hold for several minutes (15 minutes), they tried to sell me other packages when all I wanted was my mac code so I was prepared for a visit to my Vodafone store. Slow in obtaining code, if i wasnt sure about changing I am now......

Keris(18/02/2009 13:02:02)
rang BT for my MAC code, absolute nightmare, first the man said he didnt know what I ment, then he said he couldnt give it me due to BT owning the line, after 30 mins of me explaining I had my right to use whoever I wish for my broadband, I finally ended up hanging up. I rang back the following day, went through the whole situation AGAIN. I think this needs to be regulated as we, as the customer, have the right to choose who we wish to have services from. It is unfair that BT won't freely give the mac code out.

Ayman(17/02/2009 19:26:57)
Very bad customer service, I have requested MAC Code three times , BT system was down over the three days i called, and BT can not find MAC Code !!!! if this was true, what kind of company is that ?? I do not want to stay with such huge company like BT if their system is down for 3 days

Phil(17/02/2009 09:53:58)
Mmm...well turns out BT gave me right MAC code but the last digit was " i " and not the number 1. So BT delibrately tried to scupper the process. In the end Sky worked out that it was supposed to be an "i" and the code worked. Argh...BT are just awful.

Phil(17/02/2009 08:27:15)
I just called 0800 800 030 at 8am and got straight through no problems. They asked me about reason for leaving, if it was cost or poor service, I said i hadn't made my mind up yet and just wanted my code and got it no problem. Lets just see if it works!

Dave Evans(11/02/2009 09:25:39)
Rang BT for my MAC code ,a bit on guard after reading some reviews.Was answered promptly,asked reason for leaving BT,which was price only,and then offered an excellant package including a review of my landline calls,which I accepted. Don't ask don't get !

gary savill(08/02/2009 09:40:08)
Rang first time and was constantly hassled about why i should stay and blatant lies about the service provider i am moving to, about how bad they were and limits which were not correct. Said they had to email me the MAC code and i needed by BT account number. I gave them this and was told they could only email me the MAC code. I asked for it by telephone and they said their system was down - utter rubbish. They then transferred me to a number that wasn't operational. Called back a 2nd time and got a bit stroppy and got my code straight away - clearly with BT being polite doesn't pay.

Bodziu(06/02/2009 13:54:09)
Having had a very bad experience with BT last year (when moving home) I was very much surprised today when the MAC code was given to my by the phone just after 5 minute conversation. Helpful operator, no hard sale just standard WHY questions :) Anyway, nowadays the recession plus static IP culd be valuable argument if you can not stand the sale talks.

Roy Nield(04/02/2009 11:24:16)
Change Broadband supplier from BT to Sky

kevin(02/02/2009 21:30:31)
haHA! what a surreal experience that was - called the correct number, got moved around to a different "dept" which meant being on hold for ages then again when they sent me to the wrong "dept". Then was given the harsh sales pitch. even after telling him every time no, politely and that all i was after was a mac code i was put on hold for 15 minutes and when he came back he was rude and irratated. Do they have some quota or they get fired or something?! Spat out the code faster than the speed of sound in alpha beta whatever you call it, and then basically hung up. this was all AFTER a previous cancellation phone call that i wont even go into in which they promised a mac code in 5 days via email (which ended up being a sales pitch) that i was chasing up. Why say theyll email then give it to me over the phone the second time..? i wonder...sounds lame guys but everyone CALL WATCHDOG!

Rob(01/02/2009 18:00:43)
Hi, I called the main BT number and BT offered to call me back because there was a queue. In ten minutes, a woman called back. She explained that she couldn't give me a MAC, but she would put me through to someone who could ("here we go" I thought...). I finally got through to a chap in the "Customer Options Team" after 15 mins on hold. He gave me the normal questions about what am I unhappy with, do I understand that perhaps I could get a better deal from BT. I politely made it clear to him that I did NOT want to continue my contract with BT for broadband. He put me on hold and 3 further minutes later came back on the line and gave me my MAC. So, it sounds like I'm very fortunate given most of the posts here, or perhaps just one of the few who has a positive experience who actually posts it up on this site. Either way, when you get through to the first line BT customer service centre, don't let them choose where you go through to. I recommend you request the "Customer Options Team" and perhaps go as far as to ask for Ian, the chap who I talked to. Hope this helps someone. Rob

ANOYMOUS(31/01/2009 20:33:51)
I WORK FOR BT AND IT'S REALLY SIMPLE TO GET A MAC CODE THE THINGS CUSTOMERS DON'T UNDERSTAND IS THAT IF YOU STAY WITH BT FOR A YEAR PAYING THE STANDARD RATE ONCE YOU COME TO THE END OF YOUR CONTRACT IF YOU SPEAK TO CUSTOMER OPTIONS YOU WILL GET A BIG REDUCTION AND GREAT BENEFITS. INSTEAD OF THE PROMISE OF 16MB BB WHICH YOU HAVE TO PAY A BOOSTER FEE FOR BECAUSE THE FACT IS IT'S UPTO 16MBPS NOT GUARANTEED. CHOOSE BT YO GET COVERED WITH CSGS (CUSTOMER SERVICE GUARANTEE SCHEME) IF THERE IS A PROBLEM WITH YOUR LINE, BT WILL FIX IT WHERE AS WITH OTHER COMPANIES THIS IS NOT A OPTION. CHECK OUT SAMKNOWS.COM, IF YOUR IN A LLU AREA U GET GR8 BROADBAND DEALS.

Gareth(28/01/2009 21:08:04)
BT customer for 2 years. After initial 18 month contract expired i phoned to see what was on offer and got nothing of any use so i didnt re sign. After a few months of getting ripped of some more with their charges i called sky as i already have their TV and they offered a corker of a deal. I called BT last night to get a MAC code and they hung up! called back today and they can somehow offer a better deal than Sky. I didnt give them a chance to tell me, just told them i wanted the code and that was that. Useless users. Ofcom should seriously look at bt and how they carry out their business.

Andy(26/01/2009 22:20:57)
A rare good experience with BT. A very nice chap on 0800 328 6738 (sounded like a Yorkshire call centre) spent a few minutes trying to match Sky, realised he couldn't get near them, and did the donkey work of getting the MAC there and then. It took him a while, for which he apologised, but he managed and it worked! I almost felt guilty about leaving...but not quite.

Andy(26/01/2009 22:17:03)
A rare good experience with BT. A very nice chap on 0800 328 6738 (sounded like a Yorkshire call centre) spent a few minutes trying to match Sky, realised he couldn't get near them, and did the donkey work of getting the MAC there and then. It took him a while, for which he apologised, but he managed and it worked! I almost felt guilty about leaving...but not quite.

Jan Lindsey-Clark(26/01/2009 18:12:55)
BT tried to persuade me that Sky would not be available for Broadband in my area. They would reduce my Broadband charge to £9.29 per month. When I asked for a MAC code I was cut off. I am about to try again.

paul foster(21/01/2009 21:27:40)
I hate BT i what to migration to sky, has been 3 weeks now, I have still have not received my MAC code as the BT man said this code would be sent by e.mail, still waiting.. I would never use BT again

Ian Joseph(21/01/2009 10:17:50)
Emailed as got fed up holding. That was 10 days ago. Still no MAC code. I can't say I'm surprised. It's geared up to stop you from leaving. Perhaps if they focussed the same effort on customer service and competitive pricing they wouldn't need to give me the MAC code.

Jeff(19/01/2009 13:59:54)
I was dreading the experience having read the comments on this site previously. Phoned early today and spoke to a chap who, after I explained what I wanted, put me on hold and did not get back to me. Thankfully, the system redialled and a pleasant Scots woman answered. She tried to tell me they were cheaper than Sky and attempted to sell other packages with BT but I politely & firmly told her it was a done deal. (My combined phone and broadband bill drops from £54 per month to £27 with Sky - £22 per month for first 6 months). She then said she had a problem with her system and put me on hold several times, but eventually she said she would have to ring me back. I made her promise she would ring back within 30 minutes, and to be fair, she phoned back after only 10 mins with the MAC code. I gave this to Sky immediately and they confirmed it was a correct code, so it was all done within 30 mins. Sky say they have new software that can tell if a MAC code is genuine or not straightaway. The key is be polite but firm; it also won't hurt if you mention their reputation on this site! All in all not as bad as I had feared, though their tactics are appalling for such a high profile company.

TMD(16/01/2009 18:24:01)
Got through OK after not too long to a UK call centre. I was asked why I wanted to leave BT and gave my reasons. I was offered a price match with proposed new provider (02), but declined. I was then told she was having problems getting the system to generate a MAC code and she said she would 'put me through to someone else who could do it'. I was transferred to an Indian Call Centre, the lady was ultra-polite, but pointed out that she could not help me and transferred me back to the previous section. I spoke to someone different who insisted on knowing (again) my reasons for wanting to leave BT. He told me the first lady I spoke to should not have transferred me anywhere else as the system responsible for generating MAC codes was 'down globally' and they had no idea when it would be up and running again and I would just have to call back at times to suit me and hope that when I did, the system would be back up and running. It is now 6.15pm - I rang them at 2.30pm today and I am going to call them again at 7.30pm to try my luck.

steve Roper(16/01/2009 15:50:37)
Called BT asked them for a MAC code and they explained that they can't give me one due to their system is down and to try again later.

steve Roper(16/01/2009 14:15:53)
Called BT asked them for a MAC code and they explained that they can't give me one due to their system is down and to try again later.

BillH(16/01/2009 13:44:04)
Well I got my MACCODE over the phone but only after being passed from pillar to post and cut off once and being passed to various Sales departments. I started from a specific number given on the BT website but strangely that took me to home moving! They did eventually offer me £7.33 a month for broadband with a 10G cap and £2 a month rebate from my line rental. The final hurdle was that you needed your account number for data protection reasons (up till that point they had accepted a phone number which seems logical for a phone provider). The last guy I got was helpful and apologetic. He still tried to sell but I accept that as part of his job. He did however seem unaware that I could take line rental from Sky...actually checked their website before admitting I was right!

Lizzy(13/01/2009 19:43:46)
Called BT last Thursday, spoke to two English woman both very unhelpful and eventually cut me off. I emailed from BT website and requested my code and got a reply yesterday with offers. As with other people I've had enough and requested my code, which I received today after they cut off my broadband. To get that back on, as I've paid in advance for this month, was easy I spoke with two very friendly, pleasent and polite Indian's. They could not do enough to help me and when they promised to call me back they did. If the BT staff in this country were as helpful I would stay with them. May be BT should transfer all their customer services to Indian because the staff there put this country to shame.

BD(13/01/2009 12:08:22)
BT refused to give MAC code until last day of contract with themselves resulting in interruption in service. Obstructive and basic lack of courtesy.

John Scott(08/01/2009 10:23:14)
I decided to move from BT after they started cold calling me trying to sell me BT Vision (despite being registered with the TPS). Gone with Sky, whom as it turns out, are over £40 a month cheaper. I called to get my MAC code, expecting it to be a real hassle, however after less than 10 minutes I was given a code over the phone.

rakesh patel(07/01/2009 19:23:45)
pretty straight forward, phoned once, got cut off, phoned again had the mac code given to me over the phone around 7pm at night, maybe they've changed the rules so you don't have to get it by email, ( but i wasn't in contract anyway) had the sell to persuade me to stay. i probably would have if they hadn't kept on calling me day in and out to renew my contract. told them I was getting it cheaper and more download speed from BE* they said no company can guaranteed that download speed as its coming from BT. but BE* provide the estimated download speed 24mg advertised estimated at 18mg ( which is fine for me)from BT! ha!

david mccleary(07/01/2009 18:19:53)
I HATE BT they answer after a million years, put you on hold again and do not pick up, use every tactic to avoid giving you a MAC code

Amarjit(06/01/2009 22:53:40)
Ok...atm I just called up BT and got a MAC Code. Really easy, did not have to wait. Lady gave it to me on the phone straight away! She tried selling me other packages but I did not buy into them! Now just going to have to look at if the MAC Code works!

Jonno(06/01/2009 10:44:20)
Same story as everyone else really, they will not process anything in the MAC team unless you have a your account number! Spoke to 5 people at BT yesterday, only one member of staff was reasonably polite....but useless. So today I rang up spoke to the MAC team and told them that I have spoke to one of their directors (I hadn't)who is handling my OFCOM case (there not)and explained that the director gave me this number and they would give me my MAC code (he didn't) WITHIN 30 SECONDS I GOT MY MAC CODE OVER THE PHONE! So the morale to this tale kids is "When dealing with lying b*****ds you have to lie like a b*****d" I am not proud of it but this what you have to do to get anywhere with major corporations who take their paying customers for granted. Good luck to you all

Mrs D Chisholm(03/01/2009 15:31:49)
After being passed through to various departments and 20 minutes later I got the MAC code. Its really frustrating phoning BT as it always takes a while to get put through to the correct person to deal with your enquiry. Haven't passed the MAC code to my new supplier yet, so it will be interesting to see if all goes smoothly.

Andrew Lees(24/12/2008 11:11:47)
Poor. I am not within contract yet they are telling me I need to pay £18.11 and 30 days. They have not yet given me mac code.

Charles Kingston(18/12/2008 21:28:23)
It has now taken 8 working days and I have still not received my MAC Code they promised that I sould get the code but failed to deliver.

sally(17/12/2008 20:46:54)
how long have you got............ lets just cut it short a complete nightmare , they just put on and on to other people and then you end up phoning back and never any results, i hate BT

Rebecca Thomas(17/12/2008 00:38:43)
In Feb 08 I called for my MAC code from BT, but was talked out of it because they said my usage was low so could be transfered from Option 3 to 1, thereby paying the same as the new providers. Firstly for the last 3 months I have been over my download limit, so their information must have been wrong. Secondly BT are unable to provide a fixed IP, which I require - although that took 3 hours this afternoon to accertain this! So I called to cancel and get my MAC, only to be told I was still in an 18 month contract ending un July 09! The man was very rude about this, and finally said he would need to check the call I made in Feb to confirm a new contract was not mentioned. He put me on hold and I'm back in India, having to explain my self all over again...and again...and again, while I am past from pillar to post getting nowhere. Eventually I was understood, but told the department I needed to speek to was closed, they'd call me back tomorrow. Ten minutes later BT calls back to transfer me to the department that aren't there! However while on hold in a queue the line goes dead. I have lost the will to live now having spoken to most of the citizens of India today and really don't want to have to go through it all over again! It's madness - I'm surprised BT are still in business!

Jez Johnson(15/12/2008 17:10:33)
I called BT as there was a service on my line that I do not have!, I was cut off the 1st time, told it was orange the 2nd, on the 3rd the girl told me she cant tell me anything and then hung up. On the 4th time, i got someone sensible and they said they can only confirm a provider if i mention them! as I had no broadband I couldn't tell him, so he suggested OFCOM himself and gave me the number. Oh well lets try them tomorrow!

scott mcintye(11/12/2008 17:49:29)
total torture!! tried on 5 different occassions to get a MAC code. told it would be emailed,nothing, told they couldn't issue one because i cancelled b broadband i would have to wait till 5th jan when they will issue one. what a bunch of useless motherless sons of b******. Bt still have monopoly sure this has to be looked at

Tim(11/12/2008 11:31:33)
I requested a MAC from BT's Customer Options team on Nov 6th and was told they would email it to me within 5 working days (in line with the code of conduct). During follow-up calls on the 18th, 20th and 25th - all polite and helpful, but ultimately ineffective - I was assured action would be taken within 48 hours, but I never received so much as a call or email back. I emailed the High Level Escalation complaints team (hleteam@bt.com) on Dec 1st, received an automated response promising they would get back to me within two working days - again, nothing. Finally, today (Dec 11th), I emailed BT's chief exec (ian.livingston@bt.com) directly at 8.58am, politely explaining what had (not) happened so far. I received an email response at 9.01am, a call from his PA at 9.30am, and a MAC by email and accompanying phone call by 11am. Hopefully that is now the end of it. Funny how quickly things can happen when you cut out the middle man!

Tim(11/12/2008 11:31:24)
I requested a MAC from BT's Customer Options team on Nov 6th and was told they would email it to me within 5 working days (in line with the code of conduct). During follow-up calls on the 18th, 20th and 25th - all polite and helpful, but ultimately ineffective - I was assured action would be taken within 48 hours, but I never received so much as a call or email back. I emailed the High Level Escalation complaints team (hleteam@bt.com) on Dec 1st, received an automated response promising they would get back to me within two working days - again, nothing. Finally, today (Dec 11th), I emailed BT's chief exec (ian.livingston@bt.com) directly at 8.58am, politely explaining what had (not) happened so far. I received an email response at 9.01am, a call from his PA at 9.30am, and a MAC by email and accompanying phone call by 11am. Hopefully that is now the end of it. Funny how quickly things can happen when you cut out the middle man!

Eddie(10/12/2008 01:20:19)
This is a total nightmare, been tryin to get my MAC scince 21st november and still no to got it, BT keep phoning my home and asking why i'm wanting to leave, diabolical service can't wait to leave this shocking ISP,,, lets see what they got to say now with a compaint sent to ISPA...

sarah(02/12/2008 19:54:04)
the customer service was horrendous never again will i use bt or recomend them to any one

Alan Miles(30/11/2008 12:11:50)
bt won't give me my mac code. I have called every day for two months and they promise to email it to me but don't. The operators are always rude and agressive

Andrew Robinson(29/11/2008 15:12:06)
typicaly like the rest of the responces i,ve had a nightmare with BT,still not got my mac code 1 week later despite giving my email address and mobile number 3 times!! usual excuses other person has'nt logged your request,but quick enough to ring me at 9am when i stopped my direct debit payments despite being BT having over £200 of my money and well in credit, then i had 1 of their operatives in india telling me i had only half that and then admiting that, well yes you have more money but we are going to keep it because your bill is due, i have always been a loyal BT customer for nearly 30 years (more fool me)they way they have treated me is disgusting and i will never reccomend mend them to anyone now and i hope the jumped up idiots you speak to at customer service lose their jobs through there own incompetence no wonder there making 10,000 redundant.

dinglefoot(29/11/2008 12:37:39)
BT took 6 days to give me my code after phoning up to ask where it is on the 5th day they said its 5 working days = 7 days I have just had 12 months of hell with this bunch after renewing my contract with them they left me without internet for a month NEVER AGAIN dont get talked in to staying with them GO to O2 Cheaper Faster ....UK CALL CENTRES NOT BOMBAY ! There great

Tham Lodders(29/11/2008 11:19:17)
This thread should be called "when you don't get your mac code from BT". Phoned BT several times. I first got told that they don't "send" MAC codes by snail mail only by Email, in 5 days. 5 days came and went, nothing. Rang back again and was told it would be 24 hours, rang back again when that didn't come, and got told because SKY had now requested a stop they couldn't provide a MAC. Talked to SKY who asked me to ring them again and ask them for it. So I did and was told that now SKY has to request it through the "business" Department. I told the nice gentleman on the phone that I was recording the conversation and that OFcom had advised me that what they where saying was a load of crock. They have now prommised me that I will have the MAC by Monday..Fingers x-ed, but not holding my breath.

P M in Kent(28/11/2008 09:22:42)
Called the 0800 800 030 at around 9:00. Got through straight away. No hard sell (lucky me). As indicated by others, I have been promised MAC code within 5 working days to my email and with SMS notification. In all the call took less than 10 mins.

Liz Chesworth(28/11/2008 09:21:00)
Terrible reponse from BT! I phoned the number listed on your website and got an automatic response, had to go to different options and key in lots of information, just to be re-directed to a different number. When I dialled that I had to go through the whole process again. When I eventually got to speak to a person they insisted I had to talk to someone in sales (obviously to try to persuade me to stay with BT) I was kept waiting for a long while and when I eventually spoke to someone in Sales and insisted on them sending my MAC code I was told it would be emailed to me in 5 days. That is today and so far I have not received anything. I will now have to go through the whole process again.

Lynsey Moss(26/11/2008 20:22:03)
BT have finally after 5 months and 2 days given me my Mac code. I still can't believe it after months of phone calls totally 6 hours 27 minutes of my life wasted trying to sort this mess out. I rang 0800 731 1773 and was cut off so i tried again and this lady said that this number was not for customers (so everybody please use this number) so i explained one of her collegues had given it to me, I asked her for the last time for a Mac code and just like that she read it out to me after 5 months of lies and having to experience the worst customer service ever she just went okay its on the system have you got a pen!!!!!!!. BT are by far the worst company anyone still trying to recieve a mac code all i say is good luck to you I wouldn't bother with OFCOM either they don't help.

Munir Malik(21/11/2008 20:51:51)
rubbish, bt try and try to force you to not to switch fed up with there offers sky is much cheaper then they take three weeks to give you it and they give you the wrong one how silly worst broadband ever

Sue H(21/11/2008 14:16:09)
Tried 3 days ago to get MAC code from BT, was told by a very stroppy 'customer service' rep that the code wasn't needed. Ended up leaving the call as was getting too angry. Today I tried again, spoke to a very nice customer service rep, who tried to tempt me with a reduction...I obviously declined. He took my email and mobile no. and promised the code would be sent within 5 days. So its wait and see if the code arrives, and if its a correct code.

Absolutely seething(20/11/2008 22:44:38)
BT are the pits.I have waited 10 working days and made 4 separate requests and I still have not got a Mac code. What is this above Quote Simply call BT on 0800 800 060 and ask for your MAC code UNQUOTE

Leslie(20/11/2008 16:47:20)
Please be aware that the 0800800060 number given above does not work.

Mark P(17/11/2008 19:33:04)
I have to say the person I spoke to at BT was very helpful. She did politely try to persuade me to re-consider my choice to move to Sky, but did not pressure me after a politely declined. I've been promised the MAC code by email and text message within 5 days.

BW(17/11/2008 15:49:13)
Called them this afternoonn after picking up on O2 Home Takeaway pack - phone answered relatively quickly and the guy was pleasant enough but tried to offer me alternative BT options until I told him thank you but don't bother. Asked specifically for the MAC code there and then but was told that for the last three months they haven't been doing this and that it will be emailed and texted to me in 5-7 working days (so took email address and mobile number too). Gotta say, he didn't sound comfortable saying this when I pushed him on it - although he did stick to his story. If I don't hear anything I'llbe very p***ed off with them - and they will know about it.

Chris(14/11/2008 18:53:18)
Contacted BT for MAC code sunday, they said it would be 5 working days, which I thought was standard no problems with. Asked to confirm my email address, they had an out of date email address at @btopenworld.com when I first took BT Broadband at an old address some 7 yrs ago, gave them a new email address, even spelt it out 3 times. After 5 working days called them no MAC code, they said it had been sent to guess which email address, not the new one, clowns. Now they are saying I am still in contract for telephone service as I was switching everything to sky, even when I requested MAC code broadband was out of contract, not clowns cowboys!

Liz Harris(13/11/2008 16:32:34)
Just awful service all round , got nasty woman when requested a MAC code who said as My phone was through the Post office even though it was still a bt line i would first have to transfer my phone back to them with 12 month contract before they could give me a code - she then got nastier as i said i thought she was wrong on that and the telephone regulators might be able to help me out - she hung up - so i rang back after waiting 15 mins i got someone different sho after trying to sell me everything again and insisted sky were useless to change to and i would be begging to go back to BT she said she would send me a MAC code which would take 5 days to arrive, so we will wait and see. They scammed me last year when i wanted o leave by insisting that as thye had sent me a new router that meant i had authorised a new 12 month contract. This company is the worst ive ever dealt with , apart from MFi lol

Paul(12/11/2008 15:25:27)
Very bad customer service rang up for mac code given the 3rd degree abut why I was leaving BT,Which ISP i was going to.Offered a cheaper deal which I declined refused to give me a mac code there and then said it would be emailed to me within a week. Received an email within the week giving me a mac code went to my new ISP with the mac code but it wasn't valid. Sent another email stating that if i didn't receive a valid correct mac code within 2 days I will be making a formal complaint to OFCOM.Received a new mac code which works now awaiting switch over to O2. Hurray!!

Stewart Read(12/11/2008 08:29:22)
I first requested a mac code from BT on the 28th October 2008. I have since called them twice to re-request the code. It is now the 12th of Novemebr and I have not yet received it. I am going to call them again this morning........ in the past the Customer Advisors have said that it would be e-mailed to me or texted by mobile telephone. This clearly isn't working so I'm going to request the code over the phone there and then.

patrick obrien(10/11/2008 12:44:15)
been trying for a mac code for months. been down c.a.b. 5 times in last 5 weeks they got told we email it in 5 working days,not a thing down again told same old story. i am disabled and find it hard walking but bt should not be doing this to any one. i got to go down again tuesday morning again and try,i taken detail about mac codes off the net and states bt is doing wrong not giving us are codes so we can move,they sent me a bill until 31 dec my broad band ends 3 march 2009, i only signed up for 12 months 2006 9 julyonly because i did not ring them some one there end put me back on for 18 months which ic march next year, i not paying them any more money so they can run and jump for it.

david gallagher(06/11/2008 11:35:12)
spent 2 1/2 hours on the phone getting passed from department to department and when i did eventually get through to the person that could give me my MAC code i was told that they have to e mail it to me and it would take 5 days

Gordon(05/11/2008 20:34:49)
The direct number for bt is 0800 800 030 as at this date.. I was asked for my account number!!! Who knows that??? It's that xx 9999 9999 number on your bills that they mean of course but eventually we got there without needing it. no hard sale...girl was pleasant enough... Mac code to come via email in 5 days... waiting to see now

john reilly(04/11/2008 15:03:56)
operator was extremely slow in giving the mac code kept trying to keep getting me to stay wit btthen told me it would take five days to recieve the mac code and will cost me 150 pounds all i can say is avoid bt at all costs u get ripped off at every turn

Pintu(03/11/2008 19:38:22)
Phoned them on last Thursday (30/10/08), they said that the MAC code will be sent over via email within 5 working days, so i'll wait till this Thursday, but i'm doubtful that i'll receive my MAC code by then. By the way they offered me another 18 months contract 6 months half 18.99, which basically was a new contract. Of course I WILL NEVER USE BT AGAIN even if they offered me free of charge. BT is the worst company i have ever dealt with in my entire life. There customer service is the worst ever. soon to be ex-BT customer, and glad.

Rob(25/10/2008 13:27:50)
Here is my experience - rang them, messed me around as usual(you would not believe my previous history with BT - to say they abuse their customers is an understatement) and they now tell me that the NEW PROCESS AS OF END SEPTEMBER is only to issue MAC CODES within 5 working days BY E MAIL. Outright refusal to give it to me over the phone. Can others confirm this experience? Nothing on the BT Website suggesting the change as far as I can see.

Ayanda Dlamini(24/10/2008 15:28:41)
BT is a nightmare!! I order my mac code almost three weeks ago and still nothing! Are constant calling I was issued an incorrect mac code and now have to start the whole process again. Am highly irritated.

colin black(24/10/2008 07:59:35)
Took 5 days to receive, got it throw email, got phone call on 3rd day with scare tactic's and half price offer for 6 months, but unhappy with call centre;s and price so cancelled my broadband and bt vision, but over all 5 out of 10, phone 0800 800 030 for correct department.

Tom(23/10/2008 17:24:42)
Absolutely pitiful from BT.Saying the MAC code would be sent.It wasn't ,phoned to ask why and was told there was no record of a MAC being requested.Being strung along by call centre staff.Abysmal.On top of that the usual pressure tactics to try and change my mind.

RD(23/10/2008 00:20:53)
I thought it was just me... this site proves its not! Where do I start... Say 10 weeks ago I signed up with a full Sky package, requested the MAC code from BT, got it straight away, passed it to Sky.... it didn't work, re-confirmed it with BT, there was an 'error', passed it back on to Sky - it had expired... 5 weeks ago - phoned up, had 20-30 minutes of sales abuse telling me I shouldn't leave, Sky are crap, they will charge more than BT and I don't even need a MAC code anyway... after hearing this twat yap on he finally advised me they were unable to let me know my MAC over the phone, he took my email details and assured me this would be sent out within a day.... this didn't happen. 3 weeks ago... requested a MAC via email as I couldn't face the lengthy sales pitch, they sent it back within 2 days for a BT number which isn't even in my at an address I have not lived at for 5 years... 2 weeks ago - get a £60 bill for my next 3 months BT broadband! 1 week ago... requested my MAC again via the email route trebley confirming my number, 2 people at BT respond offering me a £15 deal, I again tell them all I want is my MAC... guy emails back 2 days later telling me that their "system is down" and no codes can be generated... Today - provided the Ofcom threat, will wait and see what happens, they will be hearing from me on Saturday if the MAC doesn't arive... ...I can't wait to leave these **** RD

Fee Scally(22/10/2008 00:19:39)
After reading the feedback on here. I thought I would add my experience with BT so far. I called BT after I decided to go with Talk Talk. They said I would need a MAC code. I called BT the next day and it took 10 mins to get a human voice to talk to me after pressing the options and then holding till my turn. Then I was past from pillar to post for another 15 mins +. Each time to 3 different fellas in a call centre I could not understand them. They were very rude and not very polite and by this time I was not a happy bunny (35 mins on the phone). All I wanted was a MAC code! and I said by law they should give it to me over the phone. I was refused a MAC code as they stated they could only give the code in writing...3 weeks later I am still waiting for the letter. Funny as a full time worker I can only contact them in the evenings when I am home but the number I was calling on only operates during normal office hours, thus unable to make a second long winded call to them. Other BT services stay open later? anyone else noticed that? Hope you have better LUCK then me all you MAC code crusaders!

Dave Barton(21/10/2008 12:22:15)
Tried to get through first night, gave up after 40minutes. Next day got through after waiting to be told that I has been diverted as the dept. I wanted was busy and put into another queue. Finally got through and a costic Joanne informed that any company that told me they could deliver 24 mg broadband was conning me as my line would only support 3 megs. So I replied that when BT cold called me offering up to 8 mg for a higher price last year they were conning me as it was not possible.After annoying exchanges about whether up to 3 mg was still up to 8 mg(admire her cheek) she informed me there would be a £120 charge to break the contract. If I am lucky enough to get the MAC which she says takes 5 days to generate, I will be delighte to take on the compensation matter.

tina(20/10/2008 15:58:52)
I am moving to sky as they offer a good deal and im unable to get bt vision as my line is not fast enough Ive just rang bt for my mac code i got the really hard sell which was very uncomfortable, i was then offered at a charge of £60 an engineer will come out and speed my line up so ill get faster broadband and also bt vision, why they could not offer me this whilst a bt customer i dont know . I still refused. The customer service guys tone of voice changed very suddenly and i was told i receive my MAC code via email within 5 days . LETS WAIT AND SEE!!!

phil(20/10/2008 14:53:23)
BT suck. It was all fine for a few months. No changes at my end. Then suddenly I get a different IP address serveral times a day. My IP Stream dropped from 3MB to 500KB. BT refuse to accept there is a fault and send out an engineer. The BT Hub is plugged directly into the master socket for the last few months so not an internal issue. Now BT refuse to give me a MAC code telling me there is a 10 working days wait for one and I will be sent one in the post.

Mr S Turnbull(20/10/2008 14:31:28)
after telling BT i was migrating to SKY,and signing up to sky,to take over the full package including line rental.Waited 5 days (nothing) what a suprise!! asked about mac code again,and was told i would have to cancel oreder with SKY so they could generate mac code again!! as the line was ceasing with them!!.What a load of twaddle!!! even quoting the communications act to them,and threatening with OFCOM and getting in touch with their CEO,they still wont budge!! anybody know the legalities of this??? please!!

david(18/10/2008 21:50:04)
BT was the worst experience i have had in my life as a customer. Customer service is non-existent. Was lied to and given a false number when asked for proof by means of a reference number as to having cancelled the service. Had the threaten and eventually use OFCOM and OTELO to get them to issue a MAC code. BT also has spied covertly on their customers in secret trials of Phorm to "better" target you with adds. They profile and sell on your browsing habits to the higest bidder. Kids under the age of consent to agree to legally binding contracts are used to opt you into their "services" if they are presented with OPT-In pages and agree to them. BT are scum, expensive, sleazy in their tactics and NOT trustworthy under any circumstances.

T Canvin(16/10/2008 18:31:07)
Today is the 16th October and I have been trying to get my MAC code from BT since 6th October. They have never actually refused my request for the MAC code but they just dont give it to me. They just fob one off with promises. The law may state that they are required to give one the code but BT overcome that obstacle by using delaying tactics. Their promises come to nothing and they are liars of the first degree. I will be trying again tomorrow.

T. Canvin(14/10/2008 20:28:13)
Six working days ago I asked BT (via email) for my MAC Code and received a reply stating that I would receive the code within five working days. Nothing has been received. This morning I rang BT and after a lengthily discussion/details etc the woman told me that she didnt have the facilities to generate the code. However, she did promise me the code via email within the next forty eight hours. I have an awful feeling about the outcome and wait with bated breath. I will let you know if and when I receive anything.

Mincer(14/10/2008 16:31:59)
Requested MAC code and as usual asked why leaving. Uncompetitive. Told me code would be phoned to me in 4 to 5 working days. I phoned them on 5th day and given code no problem. Authentic code for switch to Sky.

T. Canvin(14/10/2008 16:29:09)
Its still early days for me to start complaining about getting the MAC Code from BT and this is the state of play at the moment. Six working days ago I asked BT (via email) for my MAC Code and received a reply stating that I would receive the code within five working days. Nothing has been received. This morning I rang BT and after a lengthily discussion/details etc the woman told me that she didnt have the facilities to generate the code. However, she did promise me the code via email within the next forty eight hours. I have an awful feeling about this but we will see.

Joe(14/10/2008 10:55:59)
Just been on the phone for 43 minutes with sales team telling me how things where going to change but they couldnt guarantee when. She tried everything in her power to stop me from getting mac code but eventually gave in and said it would be emailed in next 5 days. Lets hope its right one!!

miss dawn dendle(13/10/2008 11:27:30)
well i just foned bt to ask for my mac code and they wouldnt give it, even thou i sed that i werent terminating my contract, so is there any other way i can get it. thank u

A T(10/10/2008 17:06:27)
BT are rubbish I've been trying to get my MAC for over a week. I gave them 5 days initially and then rang them on the sixth, seventh, eighth, ninth, tenth, eleventh & twelth day to ask where it is and I've just been fobbed off and passed about. Very dissastisfied.

stan(09/10/2008 15:06:11)
Can't get it ! Waiting 4 weeks now, phoned twice. If I were in two minds previously whether to leave BT, their rubbish service has tipped the balance. I'm sure regulations say MAC has to be provided within 5 days. May have to seek legal advice...

Angry customer(09/10/2008 12:11:07)
Called 7 times now to get my mac code. Keep being promised it within 5 days or it'll be emailed to me or i'll get a call back etc etc. None of these things happen. Absolutely appalling service. BT are being obstructive in letting me leave. I've been through the hard sell by arrogant rude staff 4 times now. No-one ever calls back. No emails. Been cut-off 3 times. I'm off to complain to OFCOM now. Hopefully Watchdog will get hold of this. BEWARE!!!

Tim Williams(04/10/2008 09:50:22)
Hopeless! Left waiting on the 'phone in two queues. Hard sell with offer to halve broadband cost, currently £17.99/month. Left all details with promise to provide MAC code within 5 days. Phoned again after 6 days. Same routine. No record of first call so now another 5 day promise. Why can't they just give you the code during your call? I resent all the time I have spent on this and still no code!

Anita(03/10/2008 21:01:08)
Appalling high pressure conversation! I had already written to them last week requesting my MAC code in order to transfer to SKY. I have received no communication by post although I understand they are legally obliged to provide it within five working days. I was informed that they took no notice of written communications as someone could have forged my signature and I was given an example of how ex-husbands cause problems when marriages break down. Assured him that I had not had my signature forged at any time and requested that he email me my MAC Code, he refused to do this. Also informed me that I would have to pay them until April next year as I had an 18 months contract. I informed him the contract was for a year and I was aware of that. I told him of the problems I had had with the equipment which had to be returned on three occasions leaving me without broadband for a total of three months. I did not get a refund on my broadband package then or to date. I was treated as an idiot and not listened to at all. I will be contacting them again tomorrow if I do not receive code by email or by letter. Tonight I am fuming! BT has the monopoly in this area that I live in and I have no choice but to take the telephone line with them. I wish things could be different.

graham(03/10/2008 14:54:33)
Currrently paying BT £31.19 a momth for phone and broadband,when I asked for MAC code they offered to reduce payment to £19.99 a month so staying with BT.

david lucas(02/10/2008 22:04:19)
we are very busy at the moment your call will be answered as soon as posible 30-40 times. Then i got bored shitless with waiting! GREAT SERVICE BT WHY DO YOU THINK PEOPLE GO TO OTHER BROADBAND SUPPLIERS?.

Andrew(02/10/2008 14:47:58)
Total rubbish service from BT. Phoned up to get my MAC code, after being passed around to 2-3 people they finally agreed to send me my MAC code. Next thing I know, UKonline tell me my MAC code is invalid, and after double checking the code with BT and UKOnline about 10 times it turns out I have to wait another 2 weeks to get another mac code. If the next one doesnt work im going to go ballistic. Terrible service BT.

Gareth Williams(30/09/2008 14:26:57)
The pits..Bt were crap, it took me over 10 days to attually get my MAC code,They said it would take up to 5 working days..no joy...Rang up, was told it would now take 5 working days... no joy..then told it had been sent to my Bt mail address.. it had not... Finally had to get really shirty on the phone, was given my code,over the phone, which had been available for 6 days and not given to me.. Bt... you are the pits..

Leslie Goldberg(27/09/2008 11:47:06)
BT refused to give me the MAC code over the phone, and insisted that it will take then 5 days to provide it by email. In addition to the 14 days it will take to switch over of course. Is this even legal? I don't feel very confident that the code will arrive as promised.

John Emmerson(24/09/2008 14:48:39)
Rang BT - getting passed around from pillar to post-not acquiring the MAC CODE as necessary. Broadband is in my wife's name but its on the old BT Yahoo -they are trying to push option 3 onto me-not at all happy-all i want to do is transfer to sky.why drag it on?

Louise Bloom(18/09/2008 17:06:32)
I had already cancelled contract with BT, then phoned for MAC code. They made me re-instate my contract just to get the code and then cancel again!! I would have expected better service from such a big company but know loads of people disgusted with them.

Fraser McDonald(17/09/2008 14:20:00)
I've just spoken to a BT operative who informed me that from today MAC Codes will no longer be given out over the phone or sent to any email address other than a BT one. The only alternative is to wait for them to post the code to my home address "within five days". I live in hope!

Steffan(17/09/2008 12:37:46)
Requested MAC code twice yet BT callcentres in India and UK have conflicting information on their systems. Waited the prescribed 5 working days only to find BT had disconnected my internet (so MAC key no longer available) and were in the process of terminating my landline too! Have lodged several formal complaints, about other BT issues too, but only half have been answered. Due to BT stopping my internet and the MAC code no longer being available I now face a 6 to 10 days delay before I have internet again. I have wasted hours on the phone trying to get straight answers from BT - if you're reading this, or doing some research before joining BT ... Good luck with this project! Absolute disgrace on the customer service front.

Declan(10/09/2008 15:44:02)
rang BT, placed in a Q, opted for ring back service. came across the 0800 800 030 number. called explained my BT contract expired in one day was offer £5 discount a month. requested MAC code told someone would call in 5 days. ask for reassurance from the adviser and was told yes they have ot by law and it takes 5 days to generate the code. 10mins later previous ringback option i had selected called. it was a diffferent adviser so i thought i might as well try my luck. was put through to another department after 1min on hold. woman offered me better deal but i explained it would be hard to beat o2 so very nicely said no problem i will just generate your MAC code now. happy days!!! dont let them fob you off MAC codes can be generated and dont let them tell u otherwise.

Joseph de Villiers(10/09/2008 14:31:33)
BT has gone back to its old ways and tricks. i phoned BT to ask them if was free to transfer to other provider and they told me that i was out of contract. I then signed up with sky and they told me to get a MAC number from BT, which i did. I spoke to somebody in BT and a woman asked me why i want to leave BT and told her i was not happy with their services. I am paying £250 a quarter(option 2 and bt broadband) for no service at all. She then gave me the MAC number and told me that once the MAC number is used by sky and migrate the broadband, BT will send me the final bill which £500 plus VAT (estimate) as i (apparently) i agreed to be with them until November 2009. I told her this is ridiculous. i dont remember signing up and speaking with anybody about this but she told me that if i have problems about this final bill, i should contact bt and send them an email complaints@btbroadbandoffice.com I remember 5 years ago, when Sir Ian Vallance was the Chairman of BT, there was 1 full page advert from BT from one of the spreadsheets, i think it was the Financial Times, and the telephone number published with that AD, was a telephone number for Sainsbury. I sent Sir Ian Vallance secretary an email to point this out and i did'nt get any acknowledgment at all. Ben Vaarvayeen, A dutch guy, turned BT around when it nearly collapsed in the 1990s, due to mismanagement, now they're back with their nasty ways as BT cannot stand competition. I think they should really address all these customer problems and resolved them and be competitive. No room for a nasty service provider in this competitive market. I would rather pay the penalty ( about £600 for not finishing the contract with BT because it is more cost effective and economical rather than stat with this nasty company. Can anybody tell me if they have the same experience in terms of unexpired 2 year contract, which i am disputing since i dont remember signing up with this deal. BT said they will me all the recorded conversation. Well, BT , Bring iT on.

Clingfilm(04/09/2008 18:32:45)
After reading these comments. I was scared...very scared. The frst call i made was a disaster and conformed with the rest of the comments. The call i made today was a comlete success and no pressure about swapping. BT are without exception the worst company in existance. I now hopefully never shall have to deal with them - finally one happy bunny - clingy out ^^

de jones(02/09/2008 10:13:25)
pants thats why i want to leave bt .I requested mac code on line site then blocks you from the page. then given wrong mac code then told i can not have mac code as i had entered into a contract for another year the day i asked for my mac code .refused to give me my mac code

Roy(15/08/2008 19:33:38)
I was disgusted by BT's attitude when I requested a MAC code. I expected 20 mins of sales speil, which I got. This included trying to sell me a more expensive package, without any discount, so no go there! When he failed to keep me with BT, the guy lied and said he 'couldn't give me a MAC code', and that I'd have to hold for someone who could. Absolute lie. The hold turned out to be.... 5 mins of disconnection. Calling for a second time, I wouldn't take another sales pitch from the 'lady' who answered, and so I demanded my MAC code. My God, what a nasty little Madam she was. Demanded every possible bit of ID, including BT account no., in the hope I wouldn't have it all. Then tried to 'spit out' the MAC code in 'Alpha, Foxtrot' style at such a speed that even a copper would have struggled to write it down. I asked her to repeat it three times, slowly, having read warnings of bogus MAC codes being given by BT and having warned her I would not tolerate this trick myself. Finally, she asked which ISP I was going to, when I said I was undecided (none of their damn business, I meant!) she laid it on thick about how the MAC code would expire after 30 days I then I couldn't get another for a month or so! The nastiest little attitude I have ever experienced. By the time I'd finished with BT, I was 100% certain that leaving them was the right move, they made me so angry. The move to O2 was a dream, an absolute pleasure. Don't hesitate to leave BT!

SARAH BELL(14/08/2008 19:38:09)
BT customer services are the worst I have ever come across they are inept/ they cut you off/ they dont answer the phone/ they dont reply to letters .. I hope they go bust ! they have been overcharging me for months .. they are appalling

leia(09/08/2008 13:58:27)
Ok so tried twice now....they are crap! Now telling me I have 2 call back as they can not generate a MAC code! They keep trying to talk me out of it...so I told them id think about their offer but still want a MAC code then the woman said well you have to use it straight away as we do not issue codes unless you intend on using them so i said fine ill use it then...bye bye BT.......now gimmie my code! So still stuck with them and have 2 keep trying!

Allan Edwards(08/08/2008 20:32:51)
On asking BT for my Mac code I received it the following day both by email and post really pleased after what I had heard about Bt.they have now put a stop on the transfer as the phone line was 'not operative' ( same one I ring them on and the one for my last bill due but due to an oversight I was billed until October with no contract therefore until I clear my outstanding revised bill Bt will not release my new mac code I'm saving £38 per month ehen I eventually move to Sky TV/Phone and Broadband

Simon(05/08/2008 19:01:03)
Thanks for the tip of ringing the correct 0800 number. On a queue for 6 mins (at 6-30 pm), asked if interested in how BT could make my current Broadband cheaper, said no and 2 mins later had MAC code. Rang Sky no problems with code, just waiting for the equipment and the change over date.

dan(04/08/2008 19:19:04)
In queue to get the call answered for over 30 minutes. typical BT. gave up, sent an email which BT states will take 5 days to reply. probably get some random "we can do this to reduce ur bill crap" and be back at stage one.

Charles Whittle(29/07/2008 17:18:02)
Just rang BT for mac code. Had to hang on a while but the lady I spoke to was very professional and didn't give any hard sell to stay with them. This was something I didn't expect after reading all the other e-mails. Well done BT

RossM(28/07/2008 12:20:45)
Pretty bad customer service from BT. Phoned to get my MAC code, the guy who answered was rather surly, offered me a few alternative prices which I declined. He then cancelled my Broadband, which wasn't what I wanted. He then cancelled the cancellation, but then said he couldn't give me a MAC code because it was coming up blank. He then tried to tell me my new provider wouldn't need it as they would be able to remove the flag from my line without it.

jayne kamsika(21/07/2008 23:04:37)
just tried to obtain mac code from bt i have been passed from one dept to another no success .i am appalled that bt is allowed to continue to obstruct customers in this way when they have are legally required to supply customers with this information .If Iam unsuccessful tommorow I will speak to my local MP

Dave Mockford(21/07/2008 16:30:09)
I phoned the number and after several button pushes was taken to a pleasant lady who informed me that I don't have broadband. When I suggested that as I had obtained their number from the internet via broadband and I pay BT a substantial sum each month for the privilege I was passed onto another department who discovered that my account was so old (4 years!) it didn't show up on their screen. The man was very nice and offered me many inducements to stay but was not happy when I insisted on a MAC code telling me O2 use LLU instead of DSL and it provides an inferior service and they won't support Macs because they are difficult to use and only businesses use them anyway. Eventually he gave me my MAC code and bid me a surly farewell. Add that to the previous poor service when my broadband crashed I think I'm better off out although time will be the judge of this.

Joe Jones(19/07/2008 16:57:20)
They keep telling me that SKY need to remove the marker (placed by BT on my line).

Denis Callaghan(18/07/2008 16:00:13)
1st time I rang BT at 11:59 and got some rubbish from the operator stating that because MY CONTRACT DOES NOT RUN OUT TILL Monday 28th July 2008 they could not give me my mac code, looked at a couple of websites and rang them back at 14:15 just asked for my mac code gave them no reason why I wanted it I just told them that its my legal right to have it, I dont have to tell you why I want it and if I dont get it I will report them to OFCOM, put on hold for 5 mins, they gave me it, I rang SKY and it was a valid one so job done. Finally

Robert Taylor(17/07/2008 21:37:45)
After reading everyone elses feedback I was expecting hassle but had none of it. I first used 0800 800 060 but found the menu options not very helpful so then rang 0800 800 030 which was much better and I got through easily. The BT guy (Martin) tried to convince me to stay with them but he soon realised I was not changing my mind and when he realised this the process was simple and he was very helpful. He generated the MAC code which I then read back to him for confirmation. The switch over from BT to Sky was actioned today and it went extremely smoothly, which has been a pleasant surprise. My experience of switching broadband providers has therefore been a very good one - well done to both BT and Sky.

Mark E Gould(16/07/2008 15:50:38)
I have just been to BT. Sure enough they did pump me to find out why & the benefits of staying & offered me a better deal but I eventually got a MAC & I hope that it's OK

sanam mukhtar(15/07/2008 16:51:05)
I am not happy with BT because they gave me error mac code three times when i trying switch to sky broadband but mac code was error again. it is eaisr to send email with mac code, it was quicker and save time. BT have wasted my time.Need improve service.

ben winter(13/07/2008 12:43:49)
I kept ringing bt and everytime I did they wont give me my mac code because I cancelled being with them when I really needed it

Paul(11/07/2008 15:51:16)
called BT to their broadband support number. No lies available. Glad to be leaving

Manu(08/07/2008 17:09:21)
I called BT to get the MAC code and they gave it to me immediately with not problem at all. They obviouly asked me why I wanted to leave them and I just replied that they can't give the service I want: 24Mb down (probably only 10Mb), 1Mb up and a static address for £18. I am not connected yet but everything look to go in the right direction.

neil cook(08/07/2008 13:10:35)
tried to get mac code today, first attempt lady said the system is down and has been since thursday, second attempt asked why i wanted to cancel i said i didnt, i was then offered cheaper deals to stay, said i wasnt leaving man says no need for mac code then i said want it for future reference, he says they dont have to give it to me unless im cancelling.So quoted the communications and telephone act and was told the system was down but would be working tommorow, ill give it a couple of hours and try again, i can see this isnt going to be easy!

emma vatcher(08/07/2008 10:06:42)
called bt 4 times now.either cut off,harassed into staying or told the system that gives the mac codes is down.will be glad when i leave them.what a awful company

chris b(07/07/2008 12:28:06)
Was pretty easy after reading your posts so I knew what to say the right number to ring 0800 800 030 got the mac code straight away said i would say as a customer for the phone line. I hope you have the same luck

Dave Bage(26/06/2008 12:28:17)
BT are still playing silly buggers with us. O2 have tried to see if the MAC code will eventually validate but no such luck. Partner rang BT who said it would take 45 days to generate a new code as the old one is valid for that period of time. I am sick of this unprofessional behaviour!

Chris Bailey(23/06/2008 18:56:48)
I hope this company goes bankrupt!! It does not deserve to make profit. No wonder it is making life difficult for switchers, its because BT broadband service is supposedly the HEART of their business, but they are losing all their customers to other better providers. Their loss is understandable considering the disgusting service most customers receive from the completely inept and knowledgeless muppets employed in their call centres. One word sums it all up: CRAP! I spoke to 6 different teams all of which told me different advice, none of which provided me with a valid MAC code. Instead I had to complain for ages to have them remove a 30 day block on the line. Im actually now in the queue still awaiting the result of that request, time encounting on the digital display 1hr 46 minutes.... Not a happy bunny!! Avoid them unless you like to waste your evenings with a phone stuck to your ear.

Draven(21/06/2008 22:22:30)
Not all that bad really. 1 month ago i had some serious problems with BT Broadband and the only way to get it sorted was to Contact Ben Verwaayn The CEO of BT and have Julie O'Sulivan Personally over see my case. Granted all the actual line problems were sorted and my hat goes of to the Openreach Guys who did work that another department should of done but even after all the line problems were sorted the service is still crap. loss of connection/ Poor speed. It wasnt always like that tho before all this started i had solid & fast broadband from BT and being a hardcore gamer i needed an ace service but lately im seeing what everyone has been saying about BT's god awful service. The guy on the phone did try to tempt me but after all i had been through and all the notes he could see on his system he dint have a leg to stand on really. I was Firm yet polite and got my mac code instantly. Shame there other departments and actual service wasnt this good or i might of stayed.

Roslyn bryer(17/06/2008 08:26:02)
Rang BT twice 16/6/08. They have refused to supply MAC code. On phone over 2 hours between Sky, who we want to swap to, and BT. No success.

Dave Bage(13/06/2008 00:44:08)
Partner rang BT (as phone account is in her name) and they said they would mail the code. Waited 1 week nothing through the post / email. She rang again, this time the person gave her the MAC code over the phone, she reiterated it to ensure she got it right which they confirmed she did. Gave code to o2 and they said it is an invalid MAC code! Argh! So now she will have to call them AGAIN to get another code! What a joke!

patrick(04/06/2008 21:29:19)
same as steve below WAS DISCUSTED WITH SERVICE ONLY ASKED FOR MY MAC CODE ASKED IRELIVANT QUESTIONS MAKING ME FEEL PREASURED AND UNEASY

Mark Bailey(31/05/2008 17:31:40)
It went surprisingly well. I was expecting a big argument but it didn't happen. He offered a cheaper deal but I just said no and that was that.

Linda Cockburn(27/05/2008 21:45:43)
Got the Mac code right away told them I required it under the communications and telephone act lol. Also they where about to launch into sales speak to said I was working with Sky and that they could not match the cost. lol I also checked with Sky and the number they gave me is correct it is a shame the customer service that dealt with my enquiry today where not so effiecent in other areas and I would not be moving

Mark k(23/05/2008 20:11:51)
Call bt 0800 800 030. Tell the advisor that you would like your MAC code for future reference. This way you can keep your broadband until your new provider becomes active. Im goning with sky. Once the line is active your account with bt will immediately cancel. All it needs then is call to bt a day or so later to make sure you account is closed. Altogether it was painless thanks to the advice from the sky customer advisor. And they gave me a VALID MAC code

Adam Little(22/05/2008 08:14:06)
Picked up the phone very quickly, and when I explained I wanted to leave for a cheaper deal they offered me a competitive rate, which I declined. Woman on the phone was very nice and polite, and made sure I had the correct MAC code (which was valid). No problems at all!!

Dean Henson(17/05/2008 17:14:26)
Contacted BT today got cutoff once then rang back straight through and got my MAC code, contacted Sky everything is sorted all within half an hour. No complaints however having read some of the comments prior to contacting BT I was annoyed when I was cut off.

David Moore(17/05/2008 13:46:48)
Called BT and because I had ordered SKYtalk and a stop order had been put on my line, they said they would not give me mac code.

Jon Cobb(13/05/2008 21:13:22)
BT are totally sour grapes about the whole thing. They've refused to give us a mac code and now we've found out that BT have placed an open order on our line two days after our end of contract so that we can't switch providers! We're going the whole hog and getting the lot from sky, totally fed up with dealing with half-wit BT people.

Dave(13/05/2008 15:45:32)
A normally good customer experience when dealing with BT has been seriously marred by my efforts to get a mac code. Passed from pillar to post and continent to continent for an hour, given a incorrect mac code, forced to call back and go through the whole rigmarole again.... Eventually got the correct code, at least the manager at Sky had given me his mobile number so I could get straight through with the 'real' mac code

Ross(07/05/2008 12:48:23)
Rang to request MAC code from BT. BT guy was a bit aggressive (and warned that switching could cause 2 - 3 weeks downtime) but when pressed for the MAC code it was provided (ensure you write it down carefully). The switch to Be was very smooth, the MAC code provided by BT was valid and the change over took 15 minutes, so am now happily on new provider.

Alex Clarke(01/05/2008 17:08:05)
bt rang back within the hr and tried to talk me out of it but as i used to work for sky bb they knew it was a lost cause so then issued mac code which we will see if it works!!!!

M Hornsby(28/04/2008 13:16:00)
Not a warm welcome, called three times due to software being updated code was not available. each time tried to sell me other products and services. Needed account number on one call, otherwise MAC Code could not be provided. However on another call telephone number only was required. They really did not want to help, it's nice to be wanted, but at their prices! Now to see if the code works.

Mike(24/04/2008 09:19:04)
Rang BT for my code and after about 10 minutes of holding I got through. The chap was very nice and apologised for the wait. He did try to find out why I was leaving BT and offered me the best package he could but eventually gave in and gave me the code. Rang o2 and voila! Worked with no problems. Pretty painless tbh ;)

Mr R Green(23/04/2008 07:34:19)
Requested MAC cod 7day,still no response.

Matt(22/04/2008 07:59:19)
Ok so last night I called BT on 3 seperate occassions requesting my MAC code. In each instance as soon as they realised they were unable to keep me a customer they cut me off!!!! I phoned again this morning and spoke to a very nice lady who went through the whole 'why are you leaving BT' spill, I was a little short with her given my previous 3 calls. She did however generate the MAC code. MY TOP TIP is to call the 0800 800 030 before 8am and you should get straight through.

niju(16/04/2008 13:51:45)
bad customer relations i just wanted the mac code so i could run a mile from the bt charges over to sky and they kept on trying to talk me out of it, asking silly questions and in the end it was a fake code!!

Wyn Lewis(13/04/2008 21:21:45)
Been fighting with BT for 4 days solid and still they say it is'nt their responsibility to give a Mac Code because I have refused to get Broadband from them. If I could cut BT out I would, Why should they have the monoply, in North Wales we do have any choice but BT.

Ian Browne(13/04/2008 20:05:51)
I obtained a MAC code by telephone from BT. I repeated the code and was told that I had written it down correctly. According to Orange, the Code could not be recognised and I now have to wait another 2 weeks before I can obtain a new one. How can I get the Code via e-mail to avoid another similar incident?

Ian Kelly(03/04/2008 15:19:02)
Absolutely dreadful customer service. I initially communicated with them via email (I was being billed even though I'd moved to Sky in Feb). There is an extract from their 4th email... I am really sorry that you have had to make repeated contacts with us to get your problem resolved which till date stands as it is and in fact has gone worse with every other e-mail sent to you An admission of failure eh? I will never use BT again.

Susan Bickerton(29/03/2008 13:49:53)
Very uncomfortable highly pressured experience. Constant comments on how awful I would find the service with Sky. Also stating that their own TV package is far superior to Sky, how cheaper isn't always better etc. I asked for the MAC code at least 4 times before they eventually gave it to me. This was a nightmare and I would urge anyone who does not like pressured phone calls to avoid BT like the plague.

STEVE(25/03/2008 20:23:44)
WAS DISCUSTED WITH SERVICE ONLY ASKED FOR MY MAC CODE ASKED IRELIVANT QUESTIONS MAKING ME FEEL PREASURED AND UNEASY

salley potter(25/03/2008 09:34:33)
the gentleman was very professional. He did try to talk me out of it, though as i haven't been very impressed by their service i declined.

arif(17/03/2008 19:15:53)
bt customer service is rubbish.they give me fake mac code, then i've to contact them again and again to get the usable one.it's been a month and up until now, still not getting it.what a rubbish company.im very upset.

Frank Knight(04/03/2008 21:04:50)
General foot draging by BT including fianalybeing given the wrong mac code. After much trying was eventally given the correct mac code. This resulted in delaying my migration to Sky by at least two weeks. Not at all happy with the lack of good service !!