How to get MAC code from AOL

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Tips & Experience from other AOL users

Jane Edmiston(06/10/2008 13:44:32)
 I called AOL on Monday 22nd sept for MAC code, was told they would e-mail me it in 5 working days. Called again wed 1st oct, was put on hold for 30mins and I gave up. I have called again today (6th Oct) and put on hold for 20 mins. I had to hang up because I am at work
STUART BRADSHAW(01/10/2008 12:10:46)
 ASKED FOR MAC CODE FROM AOL WICH ARRIVED BY EMAIL NEXT DAY. TRIED TO USE IT WITH ORANGE- NOT RECOGNISED. PHONED AOL DIDN'T WANT TO HELP-TOLD ME TO PHONE BT. DID THIS, THEY TOLD ME ORANGE NEED TO PHONE BT TO FIND OUT WHY CODE NOT WORKING. PHONED ORANGE TO TELL THEM, THEY SAID COULDN'T PHONE BT. PHONED AOL HAD ROW WITH GIRL ON PHONE OFFERED NO HELP WHATSOEVER NOW LEFT IN LIMBO UNTILL END OF OCTOBER. ANYONE ABLE TO ASSIST PLEASE.
Lara(17/09/2008 15:46:00)
 I've now just received an e-mail from AOl, but the e-mail looks like one you'd receive when you first requested the MAC code. It tells you about what it involves, and that you should get the MAC code in 5 working days. I hope they're not counting the 5 days from today (17th Sep), when I requested it last week (11th Sep). I only phoned today to check progress on the request. Very strange!
Lara(17/09/2008 14:13:36)
 I requested the MAC code on Thursday. It is not 5 working days yet, but I thought I'd check on progress, given the comments. I spoke to someone called Christine, and I was told it should be 5 working days, but could be longer, and that it's the BT Migration Office who cause the delay, not AOL!! She wasn't very convincing though. If I don't get it by Monday, I think I'll just cancel (I'm out of contract).
Paul Foulger(06/09/2008 21:35:36)
 I asked AOL for a Mack code on 2nd September and was told that I woiuld get the code withing 5 working days. On 4th September I received a Mac code from aol, I passed this onto BT and was told that the code was invalid, I went back to AOL when a very rude woman checked the code and told me that it was correct, so went back to BT again, only to find that a digit was missing from the code, I spoke with AOL on Friday 5th and was holding on for almost one hour, eventually speaking with a 'manager', who told me that to get the code would take a further 48 hours, The lady I spoke to before she found a manager for me was obviously very embarrassed by the whole situation. I am still waiting hopefully I will hear something tomorrow though I am not holding my breath. I have had enormous connection problems with aol and am glad that I have seen sense after having been with them for 12 plus years, their service has got worse and worse. I really don't see why they are the only ones that can provide a mac code, surely there must be some way of finding out without having to go through all the trauma and stress
George(04/09/2008 23:36:43)
 I requested a MAC code on the morning of friday 29th august and they promised it within 5 days. It's now been 7 days and still no code. I'm going to ring them tomorrow - i need the code quickly before AOL send me their next bill. I don't want to be stuck with them for another month...
speno(03/09/2008 19:29:52)
 Why does it take so long for them to hand over the mac code. 2 weeks and counting. Bloody aol should be fined.
wanda(31/08/2008 22:18:31)
 hi ben with aol 2-3 years on a month by month contract, so not locked into any long contracts, my rant is that about 12-18 months ago i was promissed a free ugrade still not happened paying 24.99 a month for aol gold 2mb getting aol silver speeds 1,1mb looks like i am being realy ripped of by aol, aol dosent care about its long standind customers all its intrested in is getting you locked into a long contract. they shouldnt promise somthing they carnt deliver. well thats my rave over with going to ring and ask for my mac code wish me luck
Louise(28/08/2008 20:16:16)
 Just got off the phone from AOL after requesting Mac code. Well, its a bit much when it takes a call to cancel the service to get offered the best deals. My account was looked at and it was confirmed that I was only getting 2mb for the cost of £17.99 per month and I was offered 8mb, free wireless router, unlimited broadband, free weekend and evening calls all for £6.99 for the rest of my days if I stayed with AOL. I tried explaining to the guy (whose name was Himanshu)that they should be offering these deals to existing customers to thank them for their loyalty, but I think that just went over his head. I have been told that I will get my mac code emailed to me within 5 days. I told him that I had read lots of bad reviews about AOL not giving mac codes etc, but he assured me he would not only email me but send it by text to my mobile. I will wait and see. By the way, I have just got a great deal with O2. Free 8mb broadband for 12 months, and £7.50 thereafter. Can't be bad.
Kim Lawlor(25/08/2008 09:49:20)
 crap service when asked for the mac code was told had to wait 5 days. We are in the 21 century technology is pretty much instead information. So why cant AOL NOT PROVIDE the Mac Code at a press of a button. I am considering going with BT and have been given the run around. AOL and all other provide need to think and improve services when customers request Mac Codes.
Steve(23/08/2008 09:22:23)
 AOL are a dreadful company, I asked for a MAC code a week ago and they said it would take 5 days. After five days nothing had come so I phoned again and they said it would come within 24 hours. Unsurprisingly this was untrue too, they have now promised it will be available this morning but we will see if this is yet another lie. Ofcom need to take some action against AOL as they are treating their customers like rubbish.
lyndsey(21/08/2008 13:53:38)
 I rang aol over a week ago and waited 5 days for a MAC key....surprise surprise i haven't yet recieved it. I will ring aol again now, Ive read that some recieved their MAC code over the phone how did you manage this?
mark(15/08/2008 20:09:06)
 AOL wont give me my MAC code, they say cuz i owe some money they carnt give it me
Anthony(09/08/2008 20:53:53)
 After a lengthy wait i went through to a bloody indian customer service department, who do not understand a word of english.....how annoying. I will get my mac code within 5 days by text message, even though I am changing my supplier within the next three days. In my opinion AOL is a nightmare and I will be glad to get rid of them once and for all.
Felix(06/08/2008 20:29:59)
 BLASTED BY DEAFING MUSIC. While waiting for a reply. Call answered by an Indian gentleman who found it difficult to understand my Highland Accent. I will wait in hope of getting my mac code. But he didn't fill me with confidence.
Derek(06/08/2008 10:08:12)
 Phoned aol last saturday, requested mac code as can get cheaper service with O2, was offered £12.99 deal instead of the £14.99 I'm currently paying, still to dear. Now been waiting 5 days for mac code, time and patience now starting to run out..
David Taylor(05/08/2008 17:31:23)
 Phoned to cancel AOL after appalling service, system constantly going down until eventually inaccessible. Not compatible with wireless laptops, technical support virtually non existent. Tried to offer me faster download time, sales talk - eventually set about cancelling but constant attempts to persuade me to stay. Mac code promised within 5 days - phoned them after 1 week and insisted they give it over the phone - again the same old sales talk but i reiterated what a poor service they provide and eventually was given the code. I read the tips and had the "OffCom General Condition 22" line ready but didn't need to use it. You need to be very firm and focused maybe I was just lucky with the person who picked up the phone - which is the only bit of luck I've had with AOL!
John(04/08/2008 13:43:34)
 I like many other have had appling treatment from AOL. There staff in India may speak English but they don't understand English. It makes it very difficult when you cannot understand what the heck they are saying. I made a recording of how rude their staff are in India. TIPS Dont ask to speak to a supervisor as you just get handed to someone else who is not a supervisor. Write to the complains department in Ireland by recorded deleivery. Keep copies of you letters. You have rights within the law! It only costs £60 to issue you Court Proceeding against AOL. THEY DONT FIGHT BACK and they don't want to go to Court.
jon schops(01/08/2008 18:36:09)
 rude arrogant people who are not very helpful when u ask for your mac code
Robin Favell(17/07/2008 20:09:14)
 I spoke to AOL who promised to send the MAC within 5 days and to charge me an eneormous cancellation fee (I have a couple of weeks ago agreed to a 'free phone' facility on AOL, but then it became impossible to access my on-line Nationwide bank, through AOL, IE7 or Firefox. This is a fault which AOL recognise and have been been working on for a couple of weeks, without any sign of success). So it would appear that I am stuffed by AOL's incompetence, and I will have to pay dearly for it. What other option do I have?
John(11/07/2008 19:09:52)
 Have had the same experience dealing with AOL to get a code. One guy said it could be given right away (was British) but the overseas agents all said 5 days. When I finally decided to leave them for good, and requested the code, 5 days have come and gone and still no code. I am now happy with my decision to leave given the shoddy customer service from AOL!
Mark(10/07/2008 21:33:01)
 I have just tried to get MAC code from AOL, asking for full name of operator and advising him that I was recording the phone call seemed to focus his mind a little! Quoting OFCOM's condition 22 (thanks Peter) moved the issue time from 30 days to 5! and finished by telling him I would make a complaint against him I did not receive it in 5 days. Wish me luck.
KERRY ROCHE(10/07/2008 18:33:30)
 I went on to their live email and after being transfered and a long conversation they promissed my MAC code within five days by email. Suffice to say it did not arrive. I emailed again and I am still waiting for a reply. They do not want to loose the business, but they have become to expensive and their service is appaling.
gerard stadalius(07/07/2008 11:00:11)
 the same trouble as everyone else,i would not recommend aol to anyone,have tried numerous times(58) phone calls to aol told the same thing about mac code it took me 23 days to get a mac off them was issued 8 times and everytime was told it was invalid by bt.eventually i went to ofcom who couldnt have been more helpful within the 5 day period my line was cleared and my broadband was ordered from bt so hopefully now everything is sorted.once again i wouldnt recommend aol to anyone the service and customer support is rubbish and constantly getting through to india and abroad doesnt help either
Jo(06/07/2008 14:59:34)
 REQUESTED MAC CODE LAST SUNDAY, AFTER A LENGTHY CONVERSATION ASSURED MAC CODE WOULD BE EMAILED TO BOTH OUR SCREENNAMES. NOT RECEIVED. PHONED THIS SUNDAY, 35 MINUTES, NO MAC CODE, ASSURED IT WILL BE TEXT THROUGH TOMORROW - WASN'T GENERATED IN THE FIRST PLACE. HELPFUL AND PLEASANT LADY, SHE WAS FRUSTRATED TOO AS IT WAS DOWN TO THE MAC DEPT BEING UNHELPFUL. TOLD ME SKY HAS LOTS OF HIDDEN COSTS, BUT SAID AOL HAVE DONE ANYTHING TO MAKE WE WANT TO STAY WITH THEM. FINGERS CROSSED MAC CODE IS RECEIVED OR ELSE. MENTIONED OFCOM GENERAL CONDITION, SEEMED TO GO OVER HER HEAD.
D J(03/07/2008 15:31:35)
 I am on my fourth MAC Code from AOL and according to my new provider they have all been invalid
amr(28/06/2008 18:32:54)
 I requested my mac code 24 hours ago, said 5 workings days to get. So about the same speed as there broadband package.
Penny(25/06/2008 14:01:16)
 I was told that I could have my MAC code within 5 days we are now 12 days (10 working days) and still no code. On the 5th working day I received an email saying there has been a delay but as yet nothing! I understood by Law that they had to provide you with this.
catherine heslop(18/06/2008 20:03:54)
 RUBBISH RUBBISH RUBBISH ( would use stronger words but im a lady, most of the time) We phoned a while ago about 4 weeks and asked for our mac code to which they said it would take about five days and we would receive it by email. Within 24 hours we had received an email telling us that they was not able to give us our code at this moment time but we should receive it within a couple of weeks, Today 18 june i phoned again this time i was told that there was still a problem in getting the code and could i please phone back tomorrow evening. I would not mind but that means another phone call which is not cheep when your on hold for what seems forever, and also we have tried to get to internet/phone/telephone into one place we are paying for this service and have not been able to get it all together because aol have not given it to us. Not happy but we will see what happens tomorrow.
Catherine Gormley(17/06/2008 19:04:11)
 Nightmare. They claim no knowledge of the first request. They sent the Mac code finally to the wrong address .... I am changing from AOL becasue their upgrade does not work on my computer... no easy access to AOL ... I asked for it to e sent to my work address. AOL failed over and over again ... glad I am switching
j gardiner(14/06/2008 18:13:19)
 phoned and asked for a MAC code, received it via email 10 hours later.
Daniii(09/06/2008 21:06:58)
 I asked them for the MAC code on tuesday and it was emailed to me by wednesday!! Quite suprised but happy :)
William Yeats(08/06/2008 16:26:44)
 I got a mac code but it did not work, i requested another and that did not work either, my new ISP said they would sort it out and i would be conected by the 6th of june and guess what i was not, they then gave me the 9th of june as the connection date i will wait and see.
jim(08/06/2008 08:26:59)
 aol service has been terrible. they charged me twice, the connection often doesnt work, there are updates that dont save and the help lines play music for hours at my expense. aol were not helpful when i asked for MAC code and I have to phone them again in 7 days to ask for it again as my aol e-mail doesnt work! Nightmare.
chriscoleman(07/06/2008 10:14:36)
 Getting a MAC from AOL is difficult. For example I was asked to assist a client last week who had basically given up. So i called AOL on his behalf and gave them an alternative email address because my clients AOL had not worked for a month. Needless to say the promised MAC code did not arrive and when we called them back seven days later they seemed to have lost any knowledge of the request and wanted to transfer us to a different department, but said they could fix the problem, which we had to agree to because my client now needed his email account urgently and because AOL had taken another payment from his DD bank account.
Sue(03/06/2008 20:48:42)
 NONE ive rang the number 3 times tonight and was told to press 3 for MAC code and then told all there lines were busy and to hold the pone rang again then went dead after 3 rings this was the same for a 3 calls I made so still no MAC code.
Alex(31/05/2008 15:35:21)
 Terrible. I have be wth AOL for 5 years on the 17.99 package, and even though B.Band has dropped so much over the last few years they have not lowered the price. The customer service is really bad. still waiting for mac code alomst week after ringing
Rod Harris(30/05/2008 17:48:59)
 Unable to switch to BT as AOL could not give me a Mac code as current telephone is provided by cable. Advice please
jonnyb(30/05/2008 14:42:12)
 AOL are the worst internet provider around, i was on the phone to them for an hour, i have been a customer of them since 2001 and yet, they still told me i was in a contract with them till december and they refused to give me a mac code unless i payed them £84 (the remaining price left on my account), so then i asked to speak to their manager and the woman put me through to her line superviser who just tried to make me sound stupid so then i asked to speak to his manager (who i asked to speak to in the first place) he said he would put me through and forgot to put me on hold i heard him talking and laughing about me, after a 5 minuite wait he said the manager will not speak to me and that he was going to terminate my call and send a mac code to my main email within 5 days, but i would have to pay £84 for this imaginary contract i said im not happy with that and im moving to o2. since then i have written a nasty letter to their head of AOL complaints department i will let you know how it continues with my reply.
Pete(30/05/2008 12:25:10)
 What a terrible service AOL offer! Been with them for around 6 months, not one of my better moves. Speed is terrible, service is not much better and we repeatedly get dropp connections, and absolute disaster, I am trying to run a business through this. Applied for a MAC code over a month ago, nothing sent, applied again yesterday, called again today to make sure they were sending it, they confirmed they were, we will see.
william(27/05/2008 20:18:02)
 the lady was very helpfull and it was all done in 5 minutes just waiting for code to come now
Georgez12(27/05/2008 18:44:53)
 cant understand them lets see wat happens in 5 days
Jane Cowie(27/05/2008 09:03:28)
 Very polite but takes up to five days to generate a code, which is sent to the e-mail address. Is this so that I get bored waiting and stay with them?
TIm(23/05/2008 16:41:59)
 Asked for my MAC code and they said my service had already been cancelled. Phone call resulted in finding out they were looking at my old phone number which I hadnt had for 5 months! Got MAC given to me over phone there and then. THEY CAN DO IT!! BE FIRM!!
Chris Robinson(17/05/2008 17:47:19)
 AOL are impossible so keep away from them. They say there is no tag on my line and I do not need a MAC code.. SKY say I do and will not connect me. kEEP AWAY FROM sKY AS WELL.
Glenn Radford(17/05/2008 12:13:07)
 Told me they would send it to me straight away... no sign of bloodly MAC code! Even had to verbally travel to the middle east and back to get it! AOL customer service is rubbish!
philip marshall(14/05/2008 22:39:16)
 called today and got told it would be 5 workin days to get code?
Manish(14/05/2008 13:00:14)
 So I've now tried twice to migrate from AOL to Orange. Both times, I've got a MAC code from AOL, then given it to Orange during the registration/setup process. Despite getting assurances from Orange that it would be set up and the kit delivered within 10 days, a month (the first time) or 4 months (the second time) later, when nothing had happened, I called Orange and they told me that the account had been cancelled because the MAC code was incorrect. Orange reckon it's not their fault and I can't get through to AOL. The whole situation's just awesome!
Carl Wedekind(14/05/2008 12:39:34)
 terrible now on third mac cde and it is still invalid. seems the company gant even get this right which is not surprising seeing previos dealings.
pauline(13/05/2008 20:11:24)
 aol....WOT A JOKE...cant get mac code been on to them for six weeks now mentioned offcom they laughed...still bein passed from pillar to post in tryin to get it
Brett Tomes(11/05/2008 09:09:31)
 I have asked for my Mac Key 3 weeks ago, they promised to send within 5 working days. I received an email from AOL saying there has been a delay in providing your Mac and no other information. I called again, was promised to have it emailed within a couple of hours, 24hours later still nothing. This is appalling, I will NEVER deal with this company again, their helpdesk is full of people reading from check sheets because they ask the same question over and over, I was asked my name 3 times!!
Clive Atkins(08/05/2008 12:21:29)
 I was told it would take 5 days and was pleasently surprised to receive it on the 2nd day.
DTaylor(08/05/2008 08:43:57)
 I called the support number and was told I would get mac code in 5 days, this was said at least x3 during the call. I was also offered multiple discounted AOL services. The call took about 15min at 5p/min. Its now about 3 weeks later and I have not received any MAC.
Mark(06/05/2008 19:35:23)
 They promised they'd email and they didn't.
THATCH(04/05/2008 20:17:01)
 I PHONED AOL AND GOT AN OPERATOR STRAIGHT AWAY, I TOLD HIM I WANTED A MAC CODE THEN HE PUT ME ON HOLD WITH SOME AWFUL MUSIC AND I WAS KEPT WAITING FOR 40 MINUTES AND STILL NO ONE GOT BACK TO ME. I HUNG UP AND DIDNT GET MY MAC CODE AND NO DOUBT I WILL HAVE A HEFTY BILL FOR THAT CALL.
mick(04/05/2008 12:49:30)
 well mac key mac key where are u just to get you would be nice so i can change and pay a fraction of the price 4 days and waiting aint very nice so come on mac key it would be nice
Miller(03/05/2008 17:17:21)
 Currently on listening to some lady trying to sell me "better" service from them.... For cheaper... Why didn't they give me this before!? Will wait & see if they provide the MAC code or not...!
Matt(02/05/2008 14:49:36)
 Phoned AOL on a Sunday requesting my MAC code, was told the usual 48hrs but could take up to 5 working days. Well Friday came round and still no MAC code, got on the phone to AOL and was told it could take a couple more days. I said 'excuse me mate you ever heard of OffCom General Condition 22?' He asked if he could put me on hold for a minute, about 2 mins later he came back and gave me my MAC code over the phone. BYE BYE AOL!!!
JD(29/04/2008 20:43:01)
 Have just telephoned for my mac code to transfer to 02 16mb package. Had AOL for two years with no problems. When they began their migration to the dialbb servers I have had no end of problems. Slow connections. Pages never load. Continuously disconnected with technicians having no available information except "wait a couple of hours" which usually turns out to be days after countless more calls. I have had enough of AOL and its foreign unhelpful call centres. I will await my 5 days with baited breath. Yours, AOL enemy for life
Matt(29/04/2008 14:48:17)
 Switching my BB to o2 as it seems to be about the best deal around. Phoned AOL on the 27/04/08 and requested my MAC code, guy on the other end of the phone was being very shirty with me, they have till Friday to get it to me and if not there will be one irrate 'customer' on the phone.
KEITH LITTLER(27/04/2008 14:49:43)
 Hello, I telephoned AOL to get my mac code, They say I have to wait 5 days to get the code, is this true and 7 days to close my account, I thought you could get your mac code straight away over the phone. Reason why i am changing tech support rubbish slow speeds when i was on 4mb speed aol have for some reason dropped me to 2.2mb I have been with aol for 8 years this must be the new way aol treat there 8 year old customers, well not me. thanks for the time to lash out cheers keith.
Sandi Reid(26/04/2008 17:52:29)
 Just requested my MAC code from AOL (26/04/2008). They said I would receive it within the next 5 days but we will see. They were trying their hardest to get me to stay telling me all various problems with various provider. But I stayed firm and told them my only request was for my MAC code which I am entitled too and nothing else. You have to be very FIRM with them!!!!
sue(21/04/2008 18:42:57)
 not good have been waiting over six weeks with numerous calls that members have to pay for - and thats service, i dont think so.
Kim(14/04/2008 12:04:13)
 Was not to bad an experience .... suddenly they were able to halve my current tarif .... said no thanks so have been promised mac code in 5 days
Mysterri(08/04/2008 15:36:08)
 For the last 3 months I have not been able to access the internet. I have been on the phone repeatedly over that period of time and have only been able to gain access to internet using the very small ethernet cable provided which would require crouching on the floor. We specifically went with AOL because of the wireless capability and it has since been a huge msitake. It was only after apprx 12 phonecalls and me stating that I wanted to change service providers, did the suggestion that we move onto their "level 2 technicians". It amazed me this was not offered after the first 3 or 4 times I had to phone. They told me if I did not speak to a level 2 technician, they would charge me £90 cancellation fee. They advsied the phone call would only take 15mins. I was on the phone with a very rude level 2 for nearly and hour and in the end he blamed me for having a faulty laptop, which I do not. Also, the laptop works wirelessly in 2 other locations. I explained this two him and he advised that it is not their fault and I would be expected to pay the cancellation fee. I hung up. I told them, that if they were going to pay my phone bill then that was fine I would stay on the phone, but if they weren't they cold advise the relevant department themselves..I phoned AOL again, the next day to request my MAC code and they advised me that I needed to speak to a level 2 technician to repair the problem. I explained I had the night before for nearly an hour. This operator starting getting very rude, when I once again told them I would not pay the cancellation fee as I was not being provided with the service I was paying for. He eventually agreed to forward my MAC code to a friends email address as I have no access to mine. They have also advised me "incorrectly" that it would take 5 days to send it. As far as i am aware, it only takes 1 day to generate a MAC code. AOL customer services, is a problem all on its own, except for a select few.
Carl Warmington(02/04/2008 07:36:03)
 Aol will not give me my mac key and every time i call they say they have no record of the conversation which they would have if i had called. How do i get them to give me my key. I do not care if i have no connection for a while as long as i get away from aol. I have been with them 5 years and the service is almost never on in the last 6mths so having no connection is normal.
Peter(01/04/2008 21:33:59)
 If AOL UK give you any problems, just tell them you know your rights under OFCOM's General Condition 22. "You've been doing your research," laughed the operator when I asked to cancel, quoting General Condition 22 at him. After refusing repeated offers of a £9.99, 18-month contract, shoddy connection, shoddy speed service I received my MAC. Since AOL UK switched to the inferior Car Phone Warehouse's "Opal Telecom" network their service has been intolerably crap and I'm glad to have said farewell to AOL.
martin(31/03/2008 12:28:59)
 Requested MAC CODE thursday 27th March. Told I would receive an email within 5 days. Originally phoned helpline to get assistance with a connection problem. After listening to piped music for up to 20 minutes (3 phonecalls) got fed up and decided to call the number for account cancellation. Surprise, surprise, got through immediately. After all the usual speal about changing price plan and being sent a new router (at extra cost) lost my temper and asked for mac code. Let's wait and see when I get it and how smooth the transition will be.
Errol(28/03/2008 11:46:45)
 Switching from AOL to another ISP has proved to be more difficult than first expected. I asked for a MAC code on the 17th March, hoping i would receive it within the 5 days that they explained, however i still haven't received it yet. Seems as if their service is so poor that they have to cling on to their existing customers!!
MR BLOOMFIELD(26/03/2008 16:15:42)
 I find AOL so exspensive just can't keep up with bills
LOUISE LOVELL(25/03/2008 11:26:03)
 I feel totally held to ransome by AOL, I have tried several times to get my MAC code but with no avail. They are unhelpful, rude and unsympathetic. We need broadband for our business and are changing to O2 due to AOL's terrible service but making the change is proving to be EXTREMELY difficult, with AOL becoming increasingly obstructive. Just had another email saying its nowe being delayed! why????
Michael(20/03/2008 19:42:26)
 I rang AOL around 5.30pm on Monday 17 March. The adviser said the MAC would be e-mailed within 5 working days. I received the e-mail mid-afternoon today, 20 March. The adviser suggested I could apply for a cheaper tariff on AOL rather than switch to another ISP, but no pressure was put on me to stay.
robert dillon(17/03/2008 04:41:58)
 it is a night mare getting your mac code from aol.
laura(07/03/2008 11:14:42)
 how long is it taking for the mac code to come help
julie(06/03/2008 20:36:22)
 i would like my mac code plz ty
judith(05/03/2008 13:37:49)
 they said they would email me it and i am still waiting for it!! they kept me on th phone for half an hour trying to offer me loads of offers and all i wanted to do was cancell! lets hope i get the email soon!
ataur(01/03/2008 20:39:07)
 takes me through to india where they take forever does any1 know the rate on caLLS
Jacqui(26/02/2008 13:48:23)
 I asked and they said they would email it to me in five days - we shall see I guess.